Top Remote Healthtech Customer Success & Experience Jobs in New York City, NY

The TPA Field Account Manager manages the customer service experience for health care clients, liaising with internal teams, resolving issues, training, and conducting meetings.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Own integration delivery and solve complex client problems for large payer/TPA accounts. Build and tune AI agent workflows to automate diagnostics and deliverables, manage Jira intake and delivery cadence, serve as primary client escalation contact, and communicate delivery status to senior stakeholders while supporting cross-account troubleshooting.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.

As an Account Manager, you will manage client relationships, coordinate communication, oversee performance analysis, and collaborate with teams to enhance client experiences.

The Senior Client Partner will manage brand partnerships, lead deal cycles, develop custom packages, and ensure the successful execution of collaborations at Babylist.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.

As a Field Trainer, you will provide in-person training to dental practices, helping them adopt digital dentistry solutions. This role involves clinical coaching, operational alignment, and post-training analysis, with a focus on enhancing practice performance and achieving early success with technology implementation.