Jobs at Empathy

The Technical Implementation Manager is responsible for client technical support, guiding US clients on platform setups, integrations, and customizations while collaborating with internal Product and Tech teams.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Support monthly, quarterly, and year-end close activities, maintain the general ledger, lead US payroll in coordination with a PEO, manage multi-state tax filings, work with global EOR/PEO partners, analyze incentive compensation, and partner cross-functionally with RevOps, Revenue, Marketing, and People Ops to support financial reporting and data-driven decisions.

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.

The Strategic Account Executive will cultivate sales within the Insurance and Wealth sector, engage with senior leaders, negotiate complex contracts, and collaborate with internal teams to drive revenue growth.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Strategic Account Executive will drive enterprise sales, manage a dynamic sales pipeline, engage with C-level executives, and negotiate multi-year contracts in the Insurance and Wealth sector.