Teams at Empathy

Develops and executes brand and marketing creative across campaigns, social media, presentations, web, and print. Partners with marketing and content teams on visual storytelling, maintains brand guidelines, creates polished marketing materials, uses data and trends to guide decisions, and collaborates with vendors and agencies. The role requires strong web and responsive design skills, visual storytelling, typography, layout, communication, and end-to-end project ownership.

Own Empathy’s organic social strategy across LinkedIn, Instagram, and additional platforms. Build consumer and B2B audiences, develop platform-native content, support campaigns and launches, drive thought leadership, steward sensitive brand messaging, and use analytics to optimize performance. The role also directs creative collaboration, tests content approaches, leverages AI tools, tracks engagement and audience growth, and reports results.

Leads strategic client marketing across implementations and the client lifecycle. Develops marketing strategies, communications, launch and adoption programs, operating models, playbooks, advocacy initiatives, and Customer Advisory Board engagement. Partners with Client Success, Product, Implementation, and Marketing teams to improve activation, engagement, expansion, and retention. Establishes KPIs, measures performance, translates client insights into action, and advises senior stakeholders while balancing standardized and customized experiences.