Empathy
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Empathy Offices
Empathy is headquartered in New York.
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Our team is onsite Tuesdays and Thursdays with the flexibility to choose a third day onsite that works best for their life and schedules.
Typical time on-site:
3 days a week
U.S. Office Locations
New York
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56 W 22nd St, New York, NY , United States, 10010
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Leads strategic client marketing across implementations and the client lifecycle. Develops marketing strategies, communications, launch and adoption programs, operating models, playbooks, advocacy initiatives, and Customer Advisory Board engagement. Partners with Client Success, Product, Implementation, and Marketing teams to improve activation, engagement, expansion, and retention. Establishes KPIs, measures performance, translates client insights into action, and advises senior stakeholders while balancing standardized and customized experiences.
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The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.
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As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.
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