Supports the Chief Revenue Officer through strategic calendar and travel management, meeting coordination, commercial operating rhythms, project execution, leadership events, communications, and executive relationship management. The role tracks priorities, decisions, and commitments; prepares briefings and presentations; coordinates off-sites; handles sensitive information; and serves as a trusted liaison across the organization and with external partners. It requires strong judgment, discretion, organization, communication, and independent problem-solving in a fast-paced commercial environment.

Lead infrastructure platform initiatives supporting multi-account and multi-region Kubernetes, MLOps, standardized deployments, and company-wide authentication. Build software and automation that reduces engineering toil, improve developer experience, drive platform adoption, collaborate with product engineering stakeholders, prioritize shared initiatives, and mentor team members.

Own customer delivery from implementation and go-live through stabilization and ongoing operations. Lead project plans, budgets, timelines, risks, dependencies, change requests, seasonal readiness, and complex customer-impacting issues. Coordinate Commercial, Finance, Product, Engineering, Legal, Operations, Support, customers, and external partners while serving as the primary delivery contact. Improve delivery processes through lessons learned and effective stakeholder communication.