Top Remote Customer Success Jobs in NYC
As a Senior Specialist in Executive Visual Storytelling at ServiceNow, you will be responsible for producing and editing video content for internal and external channels to highlight the mission, products, and people empowered by the company. Your work will contribute to positioning executives as visionary leaders on key topics and in important moments. You will collaborate with various teams to communicate the company's vision and impact through different mediums and channels.
The AMS Customer Advocate at ServiceNow is responsible for designing and executing the AMS Customer Engagement program for the AMS President, focusing on increasing customer intimacy and strategic partnerships. They lead, organize, and manage executive-level customer engagements, capturing key takeaways and driving action items for relationship development.
The Senior Manager, Customer Success at ServiceNow is responsible for developing and maintaining a portfolio of Customer Success accounts and leading a team of Success Architects, Platform Architects, and Customer Success Managers. The role involves driving customer outcomes, product adoption, renewals, and expansion of offerings within the accounts.
Manage daily relationship with call center vendor operations, ensure optimal service levels, identify friction in customer experience, onboarding/offboarding vendors, manage staffing estimates, collaborate with internal teams, lead and inspire workforce.
The AML Sanctions Compliance Senior Specialist will be responsible for overseeing SoFi's sanctions screening and reporting program, conducting investigations, ensuring compliance with regulatory requirements, and supporting general Client Investigations Unit activities.
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Evaluate long term disability insurance claims, make claim decisions, interact with stakeholders, manage caseload, analyze information for claims determination, calculate benefits, and ensure compliance with regulations.
The Lead LTD Claims Specialist at MetLife manages a caseload of long term disability insurance claims, coaches and mentors new associates, participates in projects for continuous improvement, and ensures exemplary customer service. Responsibilities include managing complex claims, providing timely and accurate claims reviews, collaborating with various resources, and resolving escalated customer complaints. Essential skills include 5+ years of LTD/IDI Insurance Claims experience and excellent customer service skills.
The Client Strategy Manager at PwC focuses on positioning the firm's brand in the marketplace, driving revenue growth, developing communication programs, and implementing pricing strategies. Responsibilities include managing client relationships, business development, and internal account management activities. The manager also works with sales and marketing teams to drive consistency in executing client relationship strategies and sales frameworks.
Client Strategy Manager at PwC focused on driving internal account management activities for priority accounts, developing new business opportunities, and supporting strategic sales efforts. Responsibilities include collaborating with PwC partners and Client Relationship Executives to drive business development and relationship-building efforts.
Join the Loyalty Advocate team at Loom (Atlassian) to drive end-to-end success, renewal and growth leadership, strategic alignment, data-driven decision-making, customer advocacy, and team contribution. This role offers a competitive salary range with benefits, bonuses, and equity opportunities.
The Veterinary Services role involves providing medical and scientific information on animal health products, managing product performance complaints, interacting with clients, contributing to scientific training programs, and collaborating with sales teams.
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare...
Join the Care Navigation team at Spring Health to provide in-the-moment clinical support, psychoeducation, and connections to resources for mental health concerns. Utilize crisis assessment skills, coordinate care, and promote effective care management. Participate in multi-disciplinary team collaboration and mentor new team members.
Customer Success Manager at Smartling responsible for ensuring positive customer health and retention by onboarding customers, providing training and education, communicating with customers, implementing account planning strategies, and demonstrating the value of Smartling to customers.
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