Top Support Engineer Jobs in NYC, NY

Provide SRE/DevOps production support for Wealth Management applications: manage incidents, improve stability and performance, automate operational work, support CI/CD, troubleshoot outages, conduct post-mortems, collaborate with development and business teams, and manage capacity, change, and monitoring using Java, Unix/Linux, DB2, scheduler and observability tools.

The Support Engineer will troubleshoot issues and provide solutions in online advertising technology, focusing on delivering excellent customer service. Responsibilities include documentation, data analysis, and adapting to new technologies.

As a Support Engineer, you will provide high-level IT support, manage office hardware, conduct root cause analysis, and mentor team members for optimized performance.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

The Production Engineer will design and maintain support tools, develop AI-driven solutions, and partner with teams to enhance customer experience and operational reliability.

Act as first-line technical support for customers via email, chat, and ticketing. Troubleshoot platform configuration, integrations, and errors; reproduce and escalate bugs to Engineering. Maintain knowledge base and runbooks, monitor system health, and report support trends to inform product improvements.

As a senior support engineer, you will troubleshoot complex customer issues, guide technical users, and improve support operations through automation while collaborating across teams.

Contract IT Support Engineer working with IT & Security to support endpoint, identity, network, and cloud security. Responsibilities include user onboarding, macOS fleet management, troubleshooting across Mac/Linux/Windows, Okta administration, ZScaler and DLP support, WAF and SIEM operations, scripting automation, and documenting runbooks in a SOC 1/2 and HITRUST-governed environment. Must reside in the U.S.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

Provide hands-on technical support for customers using Nimble's APIs and data collection platform. Troubleshoot integrations, API and web extraction issues (captchas, bot detection, geo-restrictions), guide onboarding and implementation, investigate issues using logs and diagnostics, escalate and validate fixes with Product and Engineering, create documentation and knowledge base articles, and drive improvements to support processes and platform reliability.

As a Support Engineer, you'll troubleshoot customer issues, debug workflows, and collaborate with technical teams to enhance the platform and customer experience.

Design, implement, and maintain SAP Fieldglass test automation framework and scripts; develop test plans and cases; execute automation and manual tests; track and report defects and test status; coach teammates, manage customer relationships, and integrate testing into CI/CD and DevOps workflows using observability and cloud tools.

Serve as first point of contact for production incidents across a global quantitative trading platform. Triage, investigate, and resolve live issues, escalate as needed, collaborate with developers for deployments, build automation and tools (including AI integrations), and maintain monitoring and performance in a Linux-based environment.

Provide first- and second-line production support for Murex MX.3 on Equity Derivatives: triage incidents, monitor system health, perform technical diagnostics, manage vendor cases, validate fixes and changes, maintain runbooks, and drive platform stability and automation across pricing, risk, trade capture and interfaces.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

As a Dedicated Support Engineer, you will provide technical support to clients, manage ticket queues, and collaborate with internal teams to enhance customer satisfaction and improve workflows.

The AI-Forward IT Support Engineer leads the support team, manages Microsoft environment, utilizes AI tools for solutions, and aids employees in using AI resources.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

The Tier II Support Engineer will troubleshoot and resolve IT issues, provide on-site support, handle software installations, and offer helpdesk assistance.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

The Senior Support Engineer leads technical resolutions for enterprise accounts, manages operational workflows, and builds the support knowledge base in identity security.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.