Top Support Engineer Jobs in NYC
The Senior IT Support Engineer II will provide technical services and support to all employees worldwide, managing and resolving various IT issues and leading cross-functional projects. Responsibilities include troubleshooting, procurement, inventory management, collaboration, system imaging, and daily office support. The ideal candidate has 5+ years of IT support experience, knowledge of Windows and OSX, hardware expertise, networking skills, and a proactive attitude.
As an IT Support Engineer at Celonis, you will provide global IT support, troubleshoot technical issues, and maintain end-user solutions. Responsibilities include resolving IT tickets, troubleshooting hardware/software issues, and providing on-site support. This role requires knowledge of Windows, MacOS, AzureAD, TCP/IP networks, and mobile device management solutions.
The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to performance and instance availability. They will mentor junior team members and work directly with customers. Strong technical and interpersonal skills are required for this customer-facing role, along with the ability to work outside of normal business hours.
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Navan is seeking an IT Support Engineer to provide technical support to end-users in the office and globally. Responsibilities include desktop support, hardware maintenance, software support, network connectivity, user account management, and IT policies compliance. The role involves managing IT operations, leading onboarding logistics, providing white glove support to executives, and participating in on-call rotations.
The Application Support Engineer will be responsible for handling support-related requirements for various functional groups and platforms. They will diagnose and resolve application support issues, maintain the knowledge base, recommend improvements, integrate additional applications, develop automation scripts, and assist with the standardization of the development process.
The IT/AV Support Engineer at WPP will provide deskside IT, Audio/Video, and Video Conferencing support for employees and clients. Responsibilities include troubleshooting, training, and operating AV equipment for events.
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As a Technical Support Engineer at Braze, you will investigate and resolve complex customer issues related to the Braze platform. You will also have the opportunity to innovate by creating documentation, streamlining processes, and building internal tools and features to enhance product quality and customer experience.
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As a Level 3 Technical Support Engineer at Canoe Intelligence, you will be the technical support expert for clients, troubleshooting issues, and collaborating with internal teams. Your responsibilities include reviewing client inquiries, replicating issues, and providing solutions. You will also be involved in client trainings and contributing to the company's Knowledge Base.
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Engage with customers to resolve technical support requests, dive into integrations, lead demos, participate in product conversations, and specialize in Datadog products. Work in a hybrid workplace environment and value office culture. Must have experience in technical support, software usage, programming, client-centric approach, communication skills, and basic knowledge of Linux.
As a Staff Technical Support Engineer at ServiceNow, you will be responsible for providing technical support to customers, resolving technical cases, and mentoring junior team members. Your role will involve communicating with customers through various channels to troubleshoot and resolve issues effectively. Your input will also be valuable for process and product improvements within the company.
The Performance Technical Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to Performance and instance availability. The role requires strong technical skills in Java, JavaScript, Python, and more, as well as excellent communication and customer service abilities. Must be able to work outside normal business hours.
Seeking a Desktop Support Engineer to provide IT support and optimize productivity for Adyen's workforce in New York City. Responsibilities include diagnosing and troubleshooting IT challenges, onboarding/offboarding, and enhancing global IT systems.
The Senior Technical Support Engineer at ServiceNow is responsible for providing technical assistance to customers, resolving technical cases, and collaborating with teams to resolve complex issues. They also provide input for process and product improvements based on their experiences with customers.
The Application Specialist is part of a team responsible for the ongoing support of business applications, including Office 365, Box, Zoom, Adobe, and OneDrive. They will provide tier 1 and tier 2 application support, configure and maintain collaboration platforms, troubleshoot issues, and recommend new technologies to improve productivity and efficiency. The role requires a Bachelor's degree in Computer Science or related field, minimum of 3 years of experience in administering and managing collaboration tools, strong technical skills in collaboration software, knowledge of IT security and compliance, excellent communication skills, and the ability to work independently and as part of a team.
Handle support-related requirements for various functional groups and platforms. Diagnose and resolve application support issues, maintain knowledge base and runbooks, and recommend improvements. Collaborate with stakeholders to integrate additional applications and standardize development process. Develop and maintain automation scripts and monitoring tools. Requires 6+ years of experience in finance industry, support role experience, programming skills in Python or C#, knowledge of Cloud technologies, SQL, networking principles, and scripting. Bachelor's degree in computer science or related field preferred.
Provide IT support and troubleshooting for workstation issues, customer system problems, and end-user issues. Install and configure software, service packs, and security updates. Provide onsite support when necessary. Excellent written and verbal communication skills.
As a Senior Technical Support Engineer at ServiceNow, you will be responsible for resolving technical cases for customers, providing outstanding support experiences, and collaborating with various teams. This role requires strong communication, problem-solving skills, and a deep understanding of the ServiceNow platform.
Provide advanced technical support and guidance, lead resolution of critical issues, collaborate with engineering teams, mentor and train team members, drive high-impact projects, stay updated on new technologies, and foster a culture of inclusiveness and continuous improvement in technical support processes.
As a Senior Technical Support Engineer at ServiceNow, you will provide technical support to customers, troubleshoot issues, and ensure timely resolution of cases. You will use various communication channels to assist customers and collaborate with different teams to resolve complex issues. Your expertise in Java and SQL will be essential in understanding and diagnosing technical issues on the ServiceNow platform.
Provide technical support to customers for ServiceNow software and platform, troubleshoot issues, and communicate solutions effectively. Collaborate with other teams to resolve complex cases and suggest process improvements. Must have 0-2+ years of customer facing technical support experience, ability to troubleshoot technical issues, and read basic Java/JavaScript code.
The Executive IT Support Engineer at IAC is responsible for providing personalized white glove service and support for key executives, handling a diverse technology stack, and ensuring customer satisfaction with prompt and reliable technical support. This role involves being the primary point of contact for problem resolution and technical support for executives and their assistants, anticipating IT requirements, and recommending new technology solutions.
Support Engineer role at Retool, assisting customers with technical issues, troubleshooting bugs, collaborating with engineering teams, and advocating for key issues. Requires 2-4 years of technical and customer-facing experience, knowledge of JavaScript, platform technologies, and database management systems.
Engage with customers via multiple channels to identify and resolve technical support requests while educating clients on the use of the platform. Reproduce technical issues, lead demos, and provide product feedback.
As an IT Support Engineer, you will be a member of a dynamic IT Support team and act as a primary contact for IT related queries and incidents. You will perform hardware and software installations, configurations, and updates as needed. Coordinate with developers and vendors to fix production issues and onboard new projects. Additionally, you will write documentation using JIRA/Confluence or similar tools.
Premier Support Engineer focused on assisting prospects and customers with technical questions about Datadog. Responsible for client requests, developing relationships, reproducing issues, building documentation, and driving product conversations. Requires experience in multi-channel technical support, programming knowledge, and customer-centric approach.
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