Top Support Engineer Jobs in NYC, NY

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Provide technical customer-facing support for FreeWheel adtech platforms: troubleshoot issues, analyze data with SQL and scripting, develop and integrate against RESTful APIs, maintain documentation and runbooks, and apply adtech standards (VAST, openRTB) to solve complex problems.

Provide dedicated technical support to executives, troubleshoot hardware/software issues, manage accounts, and ensure efficient operations while maintaining confidentiality.

The Cloud Technical Support Engineer - Co-op aids enterprise customers with application integration, supports deployment, engages with engineers on service enhancement, and assists in diagnosing issues related to Wasabi's cloud storage.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

The Federal Support Engineer will engage with customers to resolve technical support requests, educate clients, troubleshoot issues, and mentor team members.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

The Premier Support Engineer engages with clients to address technical inquiries, develops customer relationships, reproduces issues, and contributes to documentation while working directly with Datadog's Premier Customers.

As a Premier Support Engineer, you will assist clients with technical queries, foster relationships with Premier Customers, and provide detailed product support while building documentation.

The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.

The Principal Cloud Support Engineer leads technical support, manages escalations, provides customer advisory, and enhances support operations in a cloud storage environment.

The Senior Production Support Engineer will establish production engineering functions, support incident management, automate tasks, and collaborate with teams to enhance system performance.

The Associate Support Engineer supports customers with issues, collaborates with teams, contributes to code and documentation, and manages cases through their lifecycle.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide technical support for Postman's API platform: diagnose and resolve customer issues, collaborate with engineering and product teams, maintain knowledge base content, handle phone and written support, and participate in weekend and ET-aligned coverage.

Provide Tier 1-3 IT support for macOS and Windows, manage onboarding/offboarding and identity/access (Okta, AD, Google Workspace), administer endpoints and SaaS, handle hardware lifecycle and Zoom Rooms, coordinate vendors, drive automation, documentation, and participate in IT projects to support a global fintech workforce.

Provide high-quality deskside and remote support, develop automation scripts, partner with teams, and improve IT operations for Galaxy employees.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

The IT Support Engineer provides end-user support, resolves technical challenges across various platforms, and contributes to operational improvements and automation efforts in IT operations.

The Integrations Engineer will drive end-to-end integration lifecycles, support technical implementations, and act as a liaison between external partners and internal teams.

Provide technical leadership and hands-on support for designated Priority Support customers using Snowflake. Manage incidents, SLAs, and escalations; analyze and optimize complex SQL and database performance; coordinate with account teams and engineering; report bugs and recommend product improvements; provide weekend/holiday coverage and drive proactive initiatives to improve reliability and customer experience.

As a Product Support Engineer, you will provide support for core applications, enhance platform reliability, and collaborate with global teams to resolve technical issues while interacting with production environments.

As a Product Support Engineer, you will diagnose and debug production system issues, analyzing data and collaborating with engineers to resolve problems affecting healthcare clients.