Top Support Engineer Jobs in NYC, NY

Provide onsite and remote IT support for NYC and global users including desktop hardware/software troubleshooting, device provisioning and maintenance, SaaS administration, account management, network/VPN support, A/V and event support, onboarding/offboarding, documentation, and participation in on-call rotation.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

As a Support Engineer, you will provide high-level IT support, manage office hardware, conduct root cause analysis, and mentor team members for optimized performance.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

Provide enterprise-level Windows server and virtualization support and administration. Manage Windows Server (2016, 2019, 2022, 2025) in physical, virtual, and cloud environments (VMware, Hyper-V, AWS/Azure). Troubleshoot OS, disk, and memory issues, perform maintenance, handle incidents, change records, and provide 24/7 operational support. Serve as a technical resource for Enterprise Windows Operations and complete special projects as assigned.

As a senior support engineer, you will troubleshoot complex customer issues, guide technical users, and improve support operations through automation while collaborating across teams.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

Provide hands-on technical support for customers using Nimble's APIs and data collection platform. Troubleshoot integrations, API and web extraction issues (captchas, bot detection, geo-restrictions), guide onboarding and implementation, investigate issues using logs and diagnostics, escalate and validate fixes with Product and Engineering, create documentation and knowledge base articles, and drive improvements to support processes and platform reliability.

As a Support Engineer, you'll troubleshoot customer issues, debug workflows, and collaborate with technical teams to enhance the platform and customer experience.

Provide first- and second-line production support for Murex MX.3 on Equity Derivatives: triage incidents, monitor system health, perform technical diagnostics, manage vendor cases, validate fixes and changes, maintain runbooks, and drive platform stability and automation across pricing, risk, trade capture and interfaces.

Serve as first point of contact for production incidents across a global quantitative trading platform. Triage, investigate, and resolve live issues, escalate as needed, collaborate with developers for deployments, build automation and tools (including AI integrations), and maintain monitoring and performance in a Linux-based environment.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Tier II Support Engineer will troubleshoot and resolve IT issues, provide on-site support, handle software installations, and offer helpdesk assistance.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

Provide hands-on post-sales technical support for enterprise storage customers: troubleshoot and resolve issues, perform installs/upgrades/field services, manage escalations, submit feature requests/bugs, and collaborate with sales, professional services, and engineering to ensure product adoption and customer satisfaction.

Provide advanced email and live technical support for enterprise customers, diagnose database internals and SQL performance, reproduce and report bugs, collaborate with engineering and customer-facing teams, improve support processes and documentation, and participate in on-call rotation while working a Thursday–Sunday 10-hour shift schedule.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.