Top Technical Support Jobs in NYC

Act as the technical support expert for digital publisher partners, troubleshoot technical issues, manage support ticketing system, analyze technical trends, and contribute to the online community and knowledge base.

Senior Manager overseeing Technical Support Management, People Management, Change Management, and Customer Escalations. Responsible for exceeding Support KPIs, managing teams, driving operational success, and enhancing customer experiences. Must have at least 8 years of technical support and service management experience.

Manage, develop, and mentor a team of Solutions Engineers at Datadog. Ensure successful onboarding of new team members, triage engineering queues, oversee demo training, and assist with incident response during outages. Build documentation and knowledge base articles for various technologies.

Provide technical support and educate clients on the use of the platform. Reproduce and resolve technical issues, lead product demos, and provide feedback to internal teams. Work from the office 3-5 days per week.

As a Senior Technical Support Engineer at ServiceNow, you will provide technical support to customers, troubleshoot issues, and ensure timely resolution of cases. You will use various communication channels to assist customers and collaborate with different teams to resolve complex issues. Your expertise in Java and SQL will be essential in understanding and diagnosing technical issues on the ServiceNow platform.

As a Senior Technical Support Engineer at ServiceNow, you will be responsible for resolving technical cases for customers, providing outstanding support experiences, and collaborating with various teams. This role requires strong communication, problem-solving skills, and a deep understanding of the ServiceNow platform.

The Senior Technical Support Engineer at ServiceNow is responsible for providing technical assistance to customers, resolving technical cases, and collaborating with teams to resolve complex issues. They also provide input for process and product improvements based on their experiences with customers.

Seeking a Senior Technical Support Analyst to provide onsite desktop support for the New York office. This role requires technical experience in administering, supporting, and deploying Windows 10 and macOS.

As an IT Support Engineer at Celonis, you will provide global IT support, troubleshoot technical issues, and maintain end-user solutions. Responsibilities include resolving IT tickets, troubleshooting hardware/software issues, and providing on-site support. This role requires knowledge of Windows, MacOS, AzureAD, TCP/IP networks, and mobile device management solutions.

Navan is seeking an IT Support Engineer to provide technical support to end-users in the office and globally. Responsibilities include desktop support, hardware maintenance, software support, network connectivity, user account management, and IT policies compliance. The role involves managing IT operations, leading onboarding logistics, providing white glove support to executives, and participating in on-call rotations.

Seeking a Desktop Support Engineer to provide IT support and optimize productivity for Adyen's workforce in New York City. Responsibilities include diagnosing and troubleshooting IT challenges, onboarding/offboarding, and enhancing global IT systems.

The Senior IT Support Engineer II will provide technical services and support to all employees worldwide, managing and resolving various IT issues and leading cross-functional projects. Responsibilities include troubleshooting, procurement, inventory management, collaboration, system imaging, and daily office support. The ideal candidate has 5+ years of IT support experience, knowledge of Windows and OSX, hardware expertise, networking skills, and a proactive attitude.

The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to performance and instance availability. They will mentor junior team members and work directly with customers. Strong technical and interpersonal skills are required for this customer-facing role, along with the ability to work outside of normal business hours.

Join the dynamic team at Bilt as an IT Helpdesk Specialist, providing first-line support for IT-related questions, managing hardware deployment, supporting office network infrastructure, implementing cybersecurity measures, and contributing to the continuous improvement of IT processes.

The IT/AV Support Engineer at WPP will provide deskside IT, Audio/Video, and Video Conferencing support for employees and clients. Responsibilities include troubleshooting, training, and operating AV equipment for events.

Engage with customers to resolve technical support requests, dive into integrations, lead demos, participate in product conversations, and specialize in Datadog products. Work in a hybrid workplace environment and value office culture. Must have experience in technical support, software usage, programming, client-centric approach, communication skills, and basic knowledge of Linux.

Provide desktop support and technical services to ensure efficient operation of client-focused technology service model. Diagnose and resolve hardware issues, deploy standard images, provide root cause analysis, and offer guidance and training to clients.