Top Operations Jobs in NYC, NY

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, and reinsurers. Owns SOPs, process optimization, renewal preparation, data quality, governance, controls, reporting, audit support, and operational performance metrics. Leads workflow simplification, automation, continuous improvement, and responsible GenAI adoption while mentoring staff and influencing cross-functional partners.

Lead strategic and operational initiatives from problem framing through execution and measurement. Design operating models, improve systems, analyze business metrics, identify growth opportunities, and deliver recommendations across cross-functional teams. The role requires strong analytical, communication, organizational, and project management skills in a fast-growing digital health company.

Lead Rula’s provider growth strategy and execution, including supply-side acquisition, activation, retention, growth modeling, unit economics, funnel analytics, and cross-functional go-to-market alignment. Partner with executive leadership to expand care capacity, build a scalable operating system, and establish performance metrics. Initially operate as a strategic individual contributor, then build and mentor a dedicated Strategy and Operations or GTM team.

Supports and optimizes Dropbox’s legal operations infrastructure, including workflows, legal technology, reporting, knowledge management, vendor engagements, and process automation. The role manages systems such as JSM, Confluence, Ironclad, and legal AI tools; coordinates with Legal, IT, Finance, Procurement, and Compliance; supports platform rollouts and user training; translates business needs into configurations; and drives projects, troubleshooting, documentation, and operational efficiency.

Provides real-time operational support for Fed ACH and Check transaction processing on a 24x6 schedule. Monitors application health, handles production issues and incidents, performs operational and volume analyses, supports testing and defect management, and assists with payment-system projects and process improvements. The role also supports customer service, settlement activities, cross-team communication, and escalation of operational issues.

Own high-priority business initiatives from strategy through execution, including business analysis, roadmap development, KPI definition, implementation, and impact measurement. Lead a small team, partner with senior leadership, coordinate cross-functional execution, identify growth and efficiency opportunities, and build scalable operating processes. The role is based in New York City and requires working in person at least three days per week.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Build and scale the Strategic Partnerships team's operational infrastructure, including project frameworks, tracking systems, workflows, and partner milestone management. Synthesize market and partner feedback into product and engineering roadmaps, align sales enablement, and create executive-ready technical collateral. Coordinate partnership pilots and launches while translating complex internet infrastructure, AI, crawling, and edge-computing concepts into clear narratives.

Manage weekly member payment cycles, funding, controls, reconciliations, partner file delivery, error resolution, and payment issue investigations. Support client and partner launches, maintain payment reporting and dashboards, improve workflows and documentation, and use automation or AI tools to increase reliability. The role also communicates risks proactively and coordinates with internal teams, external partners, clients, and members to resolve issues accurately and on time.

Supports music distribution and catalog operations by reviewing new releases, fulfilling client edit requests, coordinating music content ingestion and processing, assisting delivery workflows, and suggesting process improvements. The internship requires strong organization, attention to detail, metadata analysis, communication, flexibility, and in-person availability in the New York office for at least 15 hours weekly.

Leads engineering operations and strategy, including shared processes, a $50M–$100M+ budget, vendor management, forecasting, M&A technology due diligence, major migrations, and cross-functional strategic decisions. Partners with senior executives to resolve complex operational challenges, align stakeholders, optimize engineering workflows, and drive scalable execution in a high-growth environment.

Own complex escalations involving account access, transactions, disputes, and fraud. Investigate root causes, resolve cases within SLAs, identify bugs and process gaps, and collaborate with Product, Engineering, Compliance, and business teams. Provide guidance on high-stakes cases, communicate findings to stakeholders, improve knowledge resources and routing, analyze escalation trends, and advocate for member needs in product decisions.

Leads company-wide Revenue Operations, including commercial strategy, forecasting, pipeline and performance management, territory and quota planning, analytics, compensation, technology systems, and quote-to-cash optimization. Builds scalable operating processes, dashboards, and technology roadmaps while partnering with executive leadership. Recruits and develops teams across revenue operations, sales operations, analytics, systems, forecasting, deal desk, and compensation administration.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.

Own and improve product development operations, launch processes, cross-functional workflows, product knowledge, and enablement. Build AI-powered agents and automated workflows, maintain launch visibility, analyze product and customer signals, and provide actionable recommendations to product leadership. Collaborate across Product, Engineering, Marketing, Sales, Customer Success, and Support to improve alignment, efficiency, and operational excellence.

Own funnel and lifecycle operations across prospect and customer journeys. Manage lead intake, enrichment, scoring, routing, segmentation, nurture eligibility, lifecycle triggers, handoffs, and re-engagement. Partner cross-functionally to improve data quality, journey execution, measurement, and governance across CRM, marketing automation, and customer-engagement platforms. Use analytics, AI, and experimentation to reduce funnel leakage, improve prioritization, and support conversion, adoption, retention, and expansion.

Lead high-priority strategic and operational initiatives across the company. Responsibilities include structuring ambiguous problems, building analytical and financial models, managing planning and KPI cadences, designing experiments, analyzing results, driving cross-functional projects, and implementing scalable processes, dashboards, and performance improvements. The role serves as an internal consultant and operator with potential progression into leadership of a business unit or function.

Supports GitLab’s partner ecosystem operations from account setup and deal registration through quoting, ordering, and post-sales support. The role manages Salesforce and partner-system data, processes partner transactions, monitors workflows, builds dashboards, resolves standard issues, supports compliance and month-end controls, and improves processes through documentation, automation, and self-service. It also provides operational guidance, training, and communications to partners, sellers, and cross-functional teams.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Own high-impact, cross-functional strategic initiatives from problem definition through execution and measurable results. Analyze business performance, develop financial models and business cases, advise executives, improve operational processes, and lead change management for new systems and workflows. The role requires influencing stakeholders across Operations, Sales, Finance, Product, and other teams while helping establish scalable operating rhythms.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.

Provides administrative and office support across New York and Philadelphia offices. Responsibilities include welcoming visitors, managing conference rooms, coordinating food and events, handling facilities requests, monitoring inboxes, supporting onboarding, processing tax returns, managing mail and supplies, and responding to recurring and ad hoc requests. Requires strong customer service, communication, organization, multitasking, problem-solving, and Microsoft Office skills.