Top Operations Jobs in NYC, NY

Leads and develops a team of researchers through onboarding, training, performance management, and direct oversight. Ensures client audiences are delivered on time by managing project priorities, understanding the internal technology platform, improving workflows, and reducing operational workload. The role also leads initiatives to streamline research processes and maintain high-quality output while supporting a fast-paced, entrepreneurial environment.

Execute and improve Legal team workflows, triage and route requests, coordinate approvals and documentation, track projects and metrics, and support legal systems and process innovation. The role partners cross-functionally to streamline operations, implement scalable processes, manage change, and improve efficiency. Candidates should bring operational experience, technical tooling and project management knowledge, strong data analysis skills, meticulous attention to detail, sound judgment, and the ability to manage multiple priorities.

Drive strategy and operations for new AI products, partnering with the GM across product, go-to-market, and operations. Define target customers, test acquisition and retention strategies, translate market insights into roadmaps, build AI-powered workflows, develop pricing and financial models, evaluate partnerships and integrations, and establish operating rhythms for rapid cross-functional execution.

Own strategy and execution for onboarding, retention, and expansion of a larger customer segment. Build the Customer Success operating model, analytics layer, capacity plans, and AI-powered workflows. Evaluate initiative economics, run lifecycle experiments, translate data into recommendations, and align Sales, Product, Marketing, and Finance. As the function matures, lead additional high-priority strategic initiatives across the business.

Serve as operating partner to the CTO, VP Engineering, and EPDA leaders. Manage executive calendars, meetings, travel, agendas, decision materials, OKR reporting, leadership cadences, vendor spend, procurement, renewals, and budgets. Drive cross-functional security, privacy, compliance, and audit-readiness initiatives while coordinating offsites, events, and communications. Build systems and use automation and AI tools to improve organizational efficiency, information flow, and executive follow-through.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Participate in an 11-week Operations internship supporting clearing, settlements, corporate actions, collateral management, and shared services. Analyze business needs using data, develop and implement strategic process improvements, manage team projects end-to-end, collaborate across global teams, and contribute to a cross-functional capstone initiative focused on advancing Operations.

Leads the International Pricing Team’s Infrastructure and Implementation pillar for Capital One’s Global Payment Network. Develops pricing strategies, architectures, systems, and processes addressing payment flows, interchange, incentives, and monetization. Directs cross-functional teams, manages multiple projects, builds business requirements, partners with Finance, Sales, and Operations, and drives profitability, resilience, and modernization. Provides people leadership, quantitative and qualitative analysis, executive communication, strategic decision-making, and execution in a dynamic environment.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Architect and lead the company’s revenue operations function, advising Sales leadership through forecasting, territory, quota, pipeline, and reporting analysis. Own HubSpot and the go-to-market technology stack, build scalable processes for deal desk, approvals, quote-to-cash, lead routing, renewals, and expansions, and improve funnel performance. Develop AI-powered workflows, intent-signal pipelines, customer-facing assets, and sales enablement materials using tools such as Clay, Zapier, and LLM coding agents.

Manage day-to-day direct mail campaign operations, including client calendars, artwork collection, production plans, proofreading, and final print approvals. Coordinate with clients, design, and production teams to ensure timely, accurate mailings. Support special projects involving accounts receivable, recruiting, HR, and CRM management. The role requires strong organization, communication, attention to detail, time management, problem-solving, and client relationship skills.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.

Supports branch operations by processing and approving teller transactions, assisting customers, resolving operational issues, identifying financial needs, and connecting customers with bankers and digital banking solutions. The role also supports branch scheduling, risk and fraud prevention, complaint escalation, compliance procedures, and team motivation. Saturday availability is expected, and Chinese Cantonese or Mandarin proficiency is preferred.

Supports senior leaders across strategic and operational initiatives, producing analyses, dashboards, metrics, and leadership recommendations. Leads process standardization, change management, resource planning, governance, and cross-functional project execution. Identifies and implements low-code/no-code AI and automation solutions across evidence, sales, marketing, and delivery teams, quantifying their operational and financial impact. The role also delivers special projects involving market exploration, business cases, operational transformation, and go-to-market strategy.

Provides executive administrative and corporate governance support to the Deputy General Counsel and legal leadership. Manages Board and Committee meeting logistics, confidential materials, Board portals, corporate records, resolutions, action items, director onboarding, and shareholder meetings. Supports executive calendars, travel, expenses, communications, legal operations, budgeting, contracts, and vendors. Requires exceptional organization, discretion, communication, judgment, and ability to manage competing deadlines while working with executives, directors, and cross-functional teams.

Lead and coach an operations team supporting investment advisor representatives; manage staffing, call/workflow queues, escalations, compliance reviews, process improvements, account application approval, and cross‑functional coordination to ensure service levels and operational efficiency.

Partner with founders and executives to translate company goals into measurable initiatives, analyze business performance, develop growth and efficiency strategies, optimize cross-functional workflows, build automated dashboards and reporting frameworks, and drive high-impact projects from concept through completion. The role supports customer operations, go-to-market strategy, pricing, analytics, operational systems, and company scalability within a high-growth healthcare technology startup.

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Leads multi-site event operations and venue technology support for executive meetings, town halls, hybrid events, earnings calls, board meetings, and enterprise broadcasts. Manages event technology professionals, operational readiness, production workflows, staffing, escalations, service quality, runbooks, training, metrics, and continuous improvement. Coordinates with multimedia engineering, networking, collaboration, vendors, workplace services, communications, and technology teams to deliver reliable, high-quality event experiences.

Manage Kustomer’s internal technology stack, including Mac provisioning, zero-touch onboarding, hardware logistics, SaaS administration, and technical support. Resolve issues, improve self-service, automate TechOps processes, document procedures, manage vendors, and partner with Security on audits, compliance, and system improvements. Support Google Workspace, Okta, Jamf Pro, and related SaaS tools while helping scale secure, efficient internal operations.

Build and maintain revenue reporting, forecasting, dashboards, and KPI infrastructure for sales and success teams. Administer and improve the CRM and sales technology stack, support quota and compensation administration, improve lead routing and pipeline hygiene, run deal desk reviews, and partner with Finance, Sales, Success, and Marketing. The role identifies operational gaps, drives process improvements, and helps leadership maintain a predictable, data-driven go-to-market engine.

Owns commercial KPI production, competitive intelligence resources, reporting cycles, and enablement infrastructure for Headway’s payer partnerships organization. The role drives strategic and operational workstreams, coordinates commercial reporting, supports team scaling, and applies AI tools critically to produce reliable recommendations. Success requires strong operational execution, resourcefulness, analytical problem-solving, and comfort working in ambiguity within a digital health environment.

Executes payment processing, funds movement, reconciliations, exception handling, and related workflows accurately and on time. Investigates and resolves payment issues, follows financial controls, identifies risks, and escalates unusual activity. The specialist also analyzes recurring problems, recommends process improvements, adopts automation and AI-enabled tools, and collaborates with teammates to deliver reliable payment operations.