Top Operations Jobs in NYC, NY

Support workers' compensation operations by responding to customer inquiries, issuing certificates, coordinating with carriers and internal teams, underwriting new locations and class codes, preparing renewals and audits, performing data entry and QA, and maintaining documentation and compliance.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Contract Workforce Management analyst responsible for administering and optimizing Assembled, producing volume and staffing forecasts, building and refining agent schedules across channels, and monitoring/improving SLA performance both in real time and historically. Works independently with operations leadership to align schedules to demand and drive SLA improvements.

Manage operational activities for Value Engineering and Services, focusing on activity tracking, performance reporting, and strategic initiatives while ensuring data accuracy and efficiency in processes.

The Senior Director will optimize marketplace operations, manage incident lifecycles, and lead a team to drive growth and data reliability.

Lead and expand the QA program for disputes and broader Risk Operations, govern BPO QA, run calibrations, maintain scorecards, analyze QA findings for trends and compliance (Reg E/Reg Z/CFPB), produce performance reporting, support audits, and partner with Operations, Compliance, and L&D to drive corrective actions and training.

Lead development and governance of disputes training for internal and BPO teams. Design curriculum aligned to Reg E/Reg Z/CFPB, use QA data to prioritize content, manage onboarding and readiness standards, track learning effectiveness, and partner with Compliance, QA, and Ops to ensure audit-ready, consistent training across Risk Operations.

Lead and scale internal IT support, manage day-to-day ticketing and SLAs, improve processes, tooling, and automation, oversee identity/endpoint/security practices, build documentation and playbooks, and partner cross-functionally to align support with infrastructure and security strategy.

Support Sales and Post-Sales GTM through reporting, analysis, strategic projects, playbook development, cross-functional alignment, market and competitive analysis, and success measurement to scale revenue operations.

The Associate will manage the sales productivity tool ecosystem, drive AI tooling strategy, evaluate new tools, ensure integrations, and improve vendor performance to enhance sales productivity.

The Procurement Operations Manager manages procurement processes and team tooling, ensuring efficient operations, data analysis, and collaboration across cross-functional teams to support commercialization and new product introductions.

Lead strategy and execution for Notion's Partner programs: build revenue and capacity models, run planning cadences, define systems and reporting, optimize partner processes, design incentives and tiering, and partner cross-functionally to scale ARR growth and improve partner experience.

The Manager will lead product discovery in eCommerce, managing teams to enhance the customer purchase journey through data-driven insights and cross-functional collaboration.

Partner with North America Large Customer Sales leadership to drive revenue growth via strategic planning, pipeline forecasting, data-driven insights, and cross-functional project management. Build commercial strategies, embed metrics, improve sales workflows using AI and tooling, and deliver reporting and ad-hoc analyses to improve sales productivity and execution.

Lead cross-functional operational initiatives to improve efficiency and scalability. Scope and deliver end-to-end projects, build 0→1 workflows and playbooks, run root-cause analyses using data tools, and align stakeholders to drive measurable pod-level outcomes.

The Head of Strategy & Business Operations will shape Adyen's strategy and operations, lead cross-functional initiatives, and build a high-performing team to drive company alignment and strategic goals.

Support Sales Operations by building and maintaining dashboards and data pipelines, troubleshooting data warehouse and BI issues, partnering with cross-functional teams, enabling self-serve analytics, and identifying automation/AI opportunities to improve sales reporting and insights.

Provide administrative support to the CTO, manage schedules, coordinate travel, facilitate meetings, and assist with internal communications and special projects.

As Head of Revenue Operations, you'll design and manage systems like Salesforce to optimize revenue processes, support growth, and lead a RevOps team. Responsibilities include pipeline analysis, sales enablement, and cross-functional collaboration.

Drive enterprise growth by diagnosing high-leverage opportunities, owning end-to-end initiatives, and building repeatable systems, playbooks, and automation. Join a Client Strategy, Client Implementations, or Compliance team to scale integrations, deepen client relationships, or turn compliance into a competitive advantage.

The Revenue & Billing Operations Manager oversees end-to-end revenue and billing operations, ensuring accuracy, driving automation, and collaborating with various departments to optimize processes and support billing-related issues.

The role involves leading strategy and operations for Channels and Alliances at Datadog, driving growth through data-driven decision-making and process improvements, while collaborating with multiple teams and managing subordinates.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Supervise NOC shift operators and manage distribution paths (satellite, fiber, terrestrial, cloud) to ensure 99.999% on-air availability. Lead live-event execution and incident decision-making, coordinate cross-department issue resolution, maintain SOPs, run post-incident RCA, and oversee scheduling, maintenance, and disaster recovery for 24x7 broadcast operations.