Top Director of Operations Jobs in NYC, NY

Leads project and program management for Bank Tech Operations, overseeing enterprise technology backlog intake, transformation programs, executive reporting, escalations, and operating rhythms. Builds scalable processes, supports strategic transitions, advises senior technology leaders, and connects technology priorities with business outcomes. The role requires extensive process, project, program, and people management experience, along with strong analytical, communication, and executive presentation skills.

Lead TMT supply chain and operations consulting engagements: set strategic direction, drive business development, deliver end-to-end supply chain transformations, promote thought leadership, mentor teams, and implement supply chain optimization, planning transformation and AI-enabled planning solutions to improve efficiency, reduce costs, and increase responsiveness.

Leads Data Engineering, Data Governance, and BI/Analytics teams while owning enterprise data platform architecture, pipelines, governance, warehouse or lakehouse design, BI strategy, and data quality. Serves as the technical bridge between data teams and business stakeholders, manages the platform roadmap, and oversees governed data integration for Glean AI search and agent tools. This hands-on director role combines architecture, engineering, people leadership, strategic planning, and stakeholder partnership.

Leads complex commercial operations projects, service delivery models, governance, resource allocation, and compliant customer engagement programs for pharmaceutical products. Advises business units and commercial leaders, develops portfolio strategies, oversees end-to-end processes, and drives innovation, reporting, and improved product-launch outcomes. Requires strong financial, analytical, leadership, communication, project-management, and pharmaceutical-industry expertise.

Leads the Marketing Operations function, owning demand operations, marketing activation platforms, customer journey orchestration, marketing intelligence, AI capabilities, and cross-functional go-to-market systems. Builds operating models, measures marketing impact, establishes safe AI practices, partners with Engineering, Revenue Operations, Product, Data, and Security, and hires and develops senior individual contributors.

Serve as financial and strategic partner to technical leadership, owning budgeting, forecasting, variance analysis, and financial reporting for Product, AI, and Engineering. Support ERP modernization, develop financial tools and processes, lead core finance rhythms, prepare monthly operating reviews, coach junior staff, and collaborate with adjacent units to drive efficiencies, balance-sheet stewardship, and long-range planning.

Owns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.

Leads the company’s Operations organization across proposals, vendor negotiation and service, customer service, and roll-off functions. Manages department leaders, improves processes, removes bottlenecks, establishes accountability and cross-functional workflows, and drives operational initiatives through execution. Serves as the final escalation point for critical customer retention issues and oversees complex vendor, contractual, legal, and service matters while mentoring managers and delivering measurable efficiency improvements.

Manages the safe, efficient operation of a residential healthcare program, including facilities, food services, transportation, safety, security, purchasing, inventory, and compliance. Supervises support and clinical staff, oversees agency vehicles and maintenance, supports staff training, manages budgets and petty cash, maintains regulatory compliance, and promotes a clean, therapeutic care environment.

Leads IT operations across infrastructure, cloud services, end-user computing, cybersecurity operations, service delivery, and vendors. Ensures secure, reliable, scalable technology services; establishes continuity, disaster recovery, incident response, and ITIL-based service management; manages investments and operational metrics; and develops high-performing cross-functional IT teams supporting clinical, research, educational, and administrative objectives.

Leads global engineering teams responsible for technology strategy, modernization, resiliency, and operational excellence across mission-critical investment operations and portfolio services platforms. Partners with Product, Operations, Risk, Accounting, Trading, and Engineering leaders to deliver scalable systems supporting significant assets. Drives cloud-native architecture, distributed systems, automation, AI-enabled capabilities, platform reliability, organizational development, succession planning, and strategic transformation.

Leads the International Pricing Team’s Infrastructure and Implementation pillar for Capital One’s Global Payment Network. Develops pricing strategies, architectures, systems, and processes addressing payment flows, interchange, incentives, and monetization. Directs cross-functional teams, manages multiple projects, builds business requirements, partners with Finance, Sales, and Operations, and drives profitability, resilience, and modernization. Provides people leadership, quantitative and qualitative analysis, executive communication, strategic decision-making, and execution in a dynamic environment.

Leads end-to-end operational execution across multiple federal government contract programs and distributed teams. Owns delivery performance, customer outcomes, workforce management, P&L, revenue, margin, forecasting, risk management, and operational readiness. Establishes operating cadence and accountability for Program Managers, drives corrective actions and program recovery, develops operational leaders, and partners with Finance, Contracts, Compliance, Growth, and Proposals on delivery, capture, and recompete success.

Directs hotel operations, profitability, revenue performance, guest satisfaction, and departmental teams. Develops and executes operational strategies, monitors budgets and financial results, manages occupancy, rates, wages, and expenses, and coaches leaders to achieve goals. Oversees guest concerns, service quality, employee communication, performance management, policy compliance, and implementation of brand and regional initiatives.

Leads operational performance across a portfolio of 5–8 charter schools, coaching directors of school operations and supporting school leaders. Oversees budgets, enrollment, attendance, safety, facilities, transportation, compliance, employee relations, and operational excellence. Uses data analysis, professional development, talent practices, and cross-functional collaboration to improve outcomes, advance racial equity, and implement consistent regional and network-wide solutions.

Oversees facility operations for a homeless services program, including maintenance, security, fire safety, kitchen operations, inspections, repairs, inventory, staffing, compliance, purchasing, reporting, and emergency response. Supervises operations personnel, manages building systems and preventive maintenance, ensures regulatory compliance, supports client safety, coordinates training and hiring, and serves on call for emergencies.

Own the operational infrastructure for a multi-state virtual behavioral healthcare company. Lead credentialing, payer enrollment, provider operations, revenue cycle, compliance readiness, state launches, systems, SOPs, automation, vendors, staffing, reporting, and budgeting. Manage teams and partners while personally resolving operational issues, improving workflows, and building scalable systems for Medicaid and commercial insurance operations.

Leads and develops CAP Associates and Financial Aid Managers across multiple school campuses. Owns daily college-access execution, staffing, caseloads, timelines, quality assurance, performance management, scholar and family escalations, and school partnerships. The role ensures consistent standards, timely deliverables, effective AI-enabled workflow adoption, and high-quality support throughout the college application and financial aid process.

Owns program operations, systems, quality standards, data integrity, KPI reporting, and process improvement across a college access program. The role establishes editorial standards, reviews high-stakes application materials, leads an analyst, partners with AI teams to redesign workflows, and drives scalable, consistent execution through cross-functional collaboration and continuous improvement.

Leads operations for HPD’s Portfolio Management & Conversions division, overseeing more than 25 staff across multiple teams. Responsibilities include operational strategy, data tracking, reporting, budgeting, policy development, project completion and conversion oversight, hiring, onboarding, personnel matters, training, cross-division coordination, and communication with agency leadership and external stakeholders. The role directly supervises staff and represents the Assistant Commissioner in meetings and strategic initiatives.

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Leads agency-wide training, coaching, professional development, administrative operations, personnel coordination, timekeeping, and IT systems support. Supervises the Training Unit, develops learning resources, evaluates software, manages vendors, supports agency applications, coordinates systems projects and deployments, troubleshoots technical issues, and oversees hiring, onboarding, evaluations, records, reporting, and compliance activities.

Owns slate operations across games in development, managing organizational cadence, cross-functional alignment, and the Game Development Framework from concept through launch. The role supports senior leadership, tracks investment and development progress, drives launch readiness, facilitates playtesting and validation, resolves operational blockers, improves processes, and builds scalable operating models across game teams and central functions.

Lead the identification, incubation, launch, and scaling of new products and market opportunities. Develop product and go-to-market strategies, conduct market and competitive analysis, manage cross-functional initiatives, and lead a New Verticals team. Partner with product, engineering, marketing, sales, customer success, and senior leadership to align execution, manage milestones, and deliver measurable business outcomes.

Own and build Legora’s company-wide business operations engine during hyper-growth. Lead the operating model, planning and OKR cadence, metric tree, MBR/QBR reviews, decision-rights framework, cross-functional alignment, internal communications, and business systems governance. Translate analytics into investment cases, partner with executives and Finance, and build the Business Operations team while establishing scalable operational processes across global locations.