Top Director of Operations Jobs in NYC, NY

The job description is not yet available. Based on the title, this role appears to lead operational activities supporting product, engineering, and technical solutions teams.

Manage the operational and administrative functions of a fund of funds, including investor subscriptions, cash and liquidity, NAV review, reporting, audits, tax coordination, risk and exposure monitoring, service-provider oversight, compliance support, investor due diligence, and process development. The role partners with investment, finance, accounting, legal, compliance, and external administrators, with potential progression to COO.

Leads Customer Success revenue operations, including renewal forecasting, retention and expansion planning, customer health analytics, capacity planning, performance management, reporting, and process optimization. Partners with Customer Success, Finance, Revenue Operations, IT, and other teams to standardize operating models, improve data accuracy, and drive revenue effectiveness across the post-sales organization.

Provides strategic and operational leadership across residential, day habilitation, community habilitation, respite, and quality assurance programs. Oversees service delivery, regulatory compliance, staffing, budgets, performance improvement, risk management, reporting, and organizational initiatives. Supervises directors and managers, ensures person-centered services and individual safety, monitors operational metrics, leads corrective actions, and collaborates with executive leadership, families, regulators, and community partners.

Leads IT operations across infrastructure, cloud services, end-user computing, cybersecurity operations, service delivery, and vendors. Ensures secure, reliable, scalable technology services; establishes continuity, disaster recovery, incident response, and ITIL-based service management; manages investments and operational metrics; and develops high-performing cross-functional IT teams supporting clinical, research, educational, and administrative objectives.

Leads product strategy and operations for AI/ML platforms, enabling associates to build, train, deploy, and scale models and generative AI applications. Defines roadmaps, prioritization, operational frameworks, and strategic planning processes while advocating for data scientists and engineers. Manages teams, partners with Product, Engineering, TPM, and business functions, oversees concurrent programs, and applies analytics to product, marketing, and credit risk decisions.

Oversee operations staff, contracted maintenance and security, client services, crisis intervention, compliance, reporting, inspections, investigations, vendor coordination, inventory, schedules, and vehicle maintenance. Supervise and train employees, manage performance and attendance, ensure regulatory and organizational compliance, maintain operational records, coordinate building services, and support quality client care across the program.

Leads treasury operations transformation across post-acquisition and multi-entity environments. Responsibilities include stabilizing cash and disbursements, optimizing banking structures and payment terms, building 13-week cash forecasts, managing debt and hedging activities, implementing a Treasury Management System, enforcing procurement and payment controls, rationalizing bank fees, and developing the treasury operations team while partnering with executives and banking syndicates.

Own the roadmap and delivery of operations technology, automation, and AI initiatives supporting customer-facing teams. Define product specifications, prioritize investments by ROI, manage vendor buy-versus-build decisions, partner with engineering, and measure revenue, efficiency, customer experience, and response-time improvements. The role requires building internal customer care and sales tools, integrating modern CRM and AI technologies, maintaining KPI reporting, and collaborating closely with frontline operations.

Directly supervises shift supervisors and oversees shelter operations, contracted maintenance, security, staffing schedules, client services, crisis intervention, reporting, inspections, investigations, compliance, vendor activity, supplies, vehicles, and facility upkeep. Ensures staff training, documentation, regulatory compliance, customer service, grievance resolution, safety procedures, and timely completion of operational tasks. The position requires on-site shift work, basic computer skills, and coordination with internal departments, vendors, government agencies, and community partners.

Leads CrowdStrike’s global 24/7 Digital Operations Center across multiple sites and regions. Owns operational strategy, staffing, tooling, policies, monitoring, alerting, and incident response. Directs critical incident escalation, crisis activation, post-incident reviews, root-cause analysis, and corrective actions. Develops DOC leaders and staff, manages resource recommendations and budgets, maintains procedures and incident documentation, and reports performance to senior leadership. Partners with engineering, SRE, IT, and enterprise leaders to improve resilience and operational effectiveness.

Leads strategy, product vision, roadmaps, and execution for custom AI products developed with Life Sciences partners. Manages the full lifecycle from ideation and proof of concept through development, launch, commercialization, and post-market evaluation. Partners with medical, AI, translational research, engineering, quality, regulatory, and commercial teams while translating customer needs into product requirements. Requires healthcare technology product strategy experience, AI product lifecycle expertise, partner management, and strong knowledge of drug development.

Leads engineering operations across Hilton’s managed hotels in the Americas West region. Provides guidance on facility issues, inspections, compliance, capital planning, new openings, transitions, vendor management, and sustainability initiatives. Partners with hotel and corporate leaders, owners, contractors, and suppliers to improve facility performance, maintain brand standards, and execute regional engineering assessments and capital projects. Requires extensive hotel engineering, facilities management, and regional property operations experience, with travel up to 75%.

Leads sales and implementation operations from customer contract through go-live and first payment. Owns HubSpot pipeline processes, forecasting, compensation administration, territory planning, implementation capacity, Asana reporting, billing triggers, and operational playbooks. Manages two operations team members and partners with Sales, Finance, Growth, and Solutions leadership on revenue planning, hiring, and performance decisions.

Own high-priority business initiatives from strategy through execution, including business analysis, roadmap development, KPI definition, implementation, and impact measurement. Lead a small team, partner with senior leadership, coordinate cross-functional execution, identify growth and efficiency opportunities, and build scalable operating processes. The role is based in New York City and requires working in person at least three days per week.

Leads daily licensed home care agency operations, including intake, care coordination, scheduling, compliance, staffing, service delivery, and customer service. Oversees regulatory readiness, quality improvement, labor utilization, billing reconciliation, EVV, payroll accuracy, and operational technology. Manages department leaders and coordinators while improving caregiver retention, workflow efficiency, patient satisfaction, and Medicaid and waiver program execution across a high-volume Brooklyn-based organization.

Directly supervises shift supervisors and oversees shelter operations, maintenance, security, staffing, training, compliance, client services, reporting, inspections, investigations, vendor coordination, vehicle maintenance, and crisis intervention. Ensures regulatory compliance, accurate documentation, timely resolution of complaints and work orders, staff performance management, and consistent delivery of client services. This is an on-site, shift-based role requiring basic computer skills and emergency response certifications.

Leads administrative operations governance, personnel processes, staff coaching, professional development, and agency-wide training. Supervises the Training Unit, develops learning plans and materials, manages vendor relationships, and coordinates onboarding and evaluations. Oversees timekeeping, records, reporting, and compliance activities. Provides systems analysis and technical support for agency applications, databases, software deployments, troubleshooting, and IT projects across multiple business units.

Direct day-to-day operations for a tech-enabled concierge medical practice across New York and San Francisco. Lead care-team operations, member experience, referrals, authorizations, labs, imaging, scheduling, SOPs, training, physician coverage, KPIs, and workflow automation. Build a scalable operating system, manage frontline teams, resolve root causes, and partner with leadership to improve retention, satisfaction, response times, and care-team efficiency.

Leads engineering operations and strategy, including shared processes, a $50M–$100M+ budget, vendor management, forecasting, M&A technology due diligence, major migrations, and cross-functional strategic decisions. Partners with senior executives to resolve complex operational challenges, align stakeholders, optimize engineering workflows, and drive scalable execution in a high-growth environment.

Lead diligence support, M&A integration planning, execution, and operational infrastructure for CrowdStrike’s corporate development function. Coordinate cross-functional workstreams, manage change and stakeholder alignment, track integration KPIs and synergies, and report risks to executives. Build repeatable playbooks, templates, governance processes, and AI-enabled tools. Support Falcon Fund portfolio companies through QBRs, financial reporting oversight, partnership coordination, and strategic alignment with CrowdStrike’s platform and go-to-market organization.

Leads the Service Operations organization across Customer Service, Account Management, Proposals, and Vendor Relations. Establishes KPIs, improves workflows, removes bottlenecks, strengthens cross-functional accountability, oversees managers, resolves escalated customer retention issues, and drives operational initiatives from planning through execution. The role also provides oversight of vendor negotiations, proposals, legal risks, litigation matters, and contractual disputes.

Leads People Operations, Total Rewards, and People technology strategy for a growing organization. Oversees Workday administration, payroll, compensation, benefits, equity, compliance, HR workflows, reporting, analytics, vendors, and AI-enabled automation. Manages the People and Talent Operations team, drives continuous improvement, and partners with senior stakeholders across Finance, Legal, Technology, and executive leadership. Owns long-term functional strategy, data integrity, system governance, and employee lifecycle delivery.

Directs shelter operations, supervises and trains staff, ensures client access to essential services, maintains regulatory compliance, oversees facility inspections and vendor activities, tracks reports and incidents, manages schedules and supplies, conducts audits, coordinates vehicle maintenance, and supports operational investigations and corrective actions.

Direct front office operations for a Hilton hotel, overseeing guest services, registration, room inventory, service standards, cost controls, profitability, and departmental performance. Improve guest satisfaction through service strategies, implement revenue and upselling initiatives, analyze operational data, coordinate corporate marketing programs, maintain team product knowledge, and develop a high-performing team through engagement, performance management, recognition, and professional development.