Top Operations Jobs in NYC, NY

Support the Legal Engineering org with data, reporting, tooling, and operations. Build dashboards, automate trackers and workflows, run cadence and performance reviews, support strategic projects, coordinate hiring and onboarding, and enable repeatable pilot and rollout programs.

Own and build Legora’s company-wide business operations engine during hyper-growth. Lead the operating model, planning and OKR cadence, metric tree, MBR/QBR reviews, decision-rights framework, cross-functional alignment, internal communications, and business systems governance. Translate analytics into investment cases, partner with executives and Finance, and build the Business Operations team while establishing scalable operational processes across global locations.

The Senior Manager, BDR Operations & Strategy will execute operational excellence and analytics for pipeline generation, enhance outbound processes, and improve data-driven decision-making across multiple departments.

Own end-to-end trust and safety enforcement cases, including investigations, policy decisions, communications, resolutions, and appeals. De-escalate complex disputes, manage high-volume queues, document decisions, track SLAs and operational metrics, escalate fraud and legal-risk cases, conduct quality reviews, identify abuse patterns, and recommend policy, process, and automation improvements. The role also maintains communication templates and reports enforcement trends to leadership.

Lead strategic and operational initiatives across Nourish, from problem framing through execution and measurement. Responsibilities include designing operating models, improving systems, analyzing business metrics, identifying growth opportunities, developing recommendations, and collaborating cross-functionally to deliver organizational priorities. The role may support corporate, growth, care, commercial, revenue, provider, or network strategy teams and requires strong analytical, communication, organizational, and project management skills.

Lead high-impact strategic operational initiatives end-to-end for Specialty Travel & Events. Diagnose complex system-level bottlenecks, design scalable cross-functional processes, analyze data (Excel/SQL) to inform executive recommendations, manage change and execution, and align teams to unblock technical and operational roadblocks to drive growth and stability.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Seeking a Revenue Operations Leader to optimize go-to-market strategy across Marketing, Sales, and Customer Success, manage data analytics and forecasting, and ensure operational excellence.

Lead and execute field data collections for utility deployments, operate and troubleshoot LiDAR/camera sensor systems, manage logistics and routing, train and support customer users, and communicate field insights to Product and Engineering to improve operations and data quality. Heavy travel and autonomous, customer-facing fieldwork in variable terrain and weather.

Own day-to-day cruise operations and booking-portal workflows, manage multiple projects, scale processes, monitor performance via data, support group bookings, and collaborate cross-functionally to improve systems and operational outcomes.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Owns revenue operations strategy, systems, processes, reporting, and governance. Responsibilities include Salesforce administration, pipeline forecasting, territories, quotas, commissions, deal desk workflows, executive dashboards, revenue technology, automation, and cross-functional operating cadences. The role requires strategic leadership combined with hands-on management of systems, data quality, analytics, and commercial calculations while partnering with executives and business teams.

Work with founders to build growth infrastructure across operations, clinical delivery, and AI product. Launch and scale new care lines and core functions (provider ops, RCM, care navigation). Deploy AI-powered tools and automations to improve workflows, run analyses to inform fast decisions, and own end-to-end execution to drive operational excellence in a fast-growing healthtech startup.

The Operations Associate will manage migration and implementation for investment firms, improve operational processes, ensure quality control, troubleshoot issues, and support customer onboarding.

Partner with Channels & Alliances to run recurring operational processes, build and maintain Salesforce reports/dashboards, ensure data integrity, coordinate vendors, document playbooks, identify automation/AI opportunities, and support cross-functional stakeholders to scale GTM operations.

Support two Engineering and Product leaders through complex calendar management, meeting coordination, travel planning, expense administration, and cross-functional communication. Organize executive offsites and large team events, track meeting notes and action items, foster team culture, and improve workflows. The role requires discretion, strong organization, adaptability, independent judgment, and the ability to operate effectively in a fast-moving environment.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and promoting digital banking solutions. Assists the branch manager with scheduling and daily tasks, identifies customer financial needs, escalates issues, and helps motivate team members to meet business objectives while following banking policies and compliance procedures.

Owns the operational infrastructure supporting Technical Solutions Enablement, including systems, governance, knowledge management, workflows, reporting, documentation, and continuous improvement. Manages intake, handoffs, business requirements, dashboards, tool rollouts, automation, and AI-enabled workflows. Provides project management for strategic priorities and OKRs while partnering with systems, analytics, technical, and business teams to improve scalable execution.

The Regional Director will lead operations across multiple data centers, ensuring performance, reliability, and operational excellence while managing budgets and supporting teams. They will oversee incident responses, capacity planning, and vendor performance, ensuring standards and compliance are met.

Lead booking operations support for Fora advisors, owning complex booking escalations, managing a distributed contractor support team, improving tooling and SOPs, surfacing systemic issues to Product/Engineering/Finance, and driving scalability initiatives while meeting support SLAs and mentoring new team members.

The Strategy & Operations Associate will support operational execution in transforming clinical data, managing workflows, reporting, and improving efficiency through AI initiatives.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Coordinates operational processes, administrative systems, contracts, vendors, personnel activities, budgets, scheduling, facilities, and organizational initiatives across multiple teams. Maintains procedures, records, trackers, and shared resources while supporting project implementation, meetings, documentation, follow-up, and process improvement. The role also provides complex calendar coordination for the Director of the Autism Center and requires strong organization, communication, judgment, and discretion.

Leads the GTM Enablement Operations center of excellence, establishing operating models, governance, processes, technology capabilities, analytics, and AI-enabled workflows. Manages Operations and Systems & Analytics teams, develops measurement frameworks and dashboards, and oversees major cross-functional initiatives such as sales kickoffs and enterprise launches. The role requires executive stakeholder management, enterprise technology implementation, organizational leadership, and continuous improvement across a high-growth SaaS environment.