Top Operations Jobs in NYC, NY

Leads business planning, executive reporting, budgeting, forecasting, and strategic analysis across Lending and Digital Assets. Partners with Finance, GTM, Product, Analytics, Operations, and Capital Markets to track performance, identify risks, improve operating tools, and support executive decision-making. The role also scales business processes, aligns stakeholders, and translates strategy into execution.

Build and operate the Product organization’s planning, prioritization, review, launch, metrics, customer-insight, and decision-making systems. Coordinate operating rhythms across Product, Engineering, Design, Mission, and GTM; manage releases through customer enablement; define metrics and executive reporting; improve documentation and knowledge reuse; and automate workflows using AI and internal tools.

Part-time, in-office role supporting day-to-day office operations in NYC: housekeeping, supplies, mail/packages, vendor coordination, event catering, guest hosting, and administrative support to the Operations Manager.

The GTM Engineer will automate systems for lead generation and deal workflows, enhance data infrastructure, and improve revenue outcomes through AI-powered strategies.

Lead day-to-day operations at a NYC music education facility by coordinating cross-department workflows, implementing quality assurance, optimizing processes, managing budgets, facilities, inventory, payroll/AR/AP oversight, staff hiring and development, and maintaining CRM/data metrics to improve efficiency and customer experience.

Support the CEO by managing calendars, inboxes, travel, briefings, commitments, leadership meetings, board preparation, and confidential follow-through. Coordinate selected cross-functional projects and improve executive-office systems. Also oversee NYC office operations, visitors, supplies, team events, and offsite logistics while maintaining discretion, organization, and responsiveness in a fast-changing environment.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Provides white-glove onsite technology support for executive and client users. Troubleshoots workplace technology, conferencing platforms, AV systems, endpoints, and networking components; owns incidents through resolution; performs conference-room readiness checks; coordinates with vendors, facilities, and centralized support teams; and identifies service improvements. Requires strong customer service, communication, prioritization, and independent problem-solving skills, along with at least five years of technical support or related experience.

Supervise digital support for HPD’s housing assistance systems, including call center operations, user onboarding, system administration, hardware and access provisioning, document digitization, and issue resolution. Lead staff development, training, quality monitoring, performance management, and technology implementation. Coordinate with procurement, budget, technology, and program teams to maintain secure, accurate, and timely digital services for employees, landlords, tenants, representatives, and applicants.

Supports litigation technology operations through case assignments, discovery tracking, data entry, spreadsheet maintenance, records organization, and technical assistance. Coordinates training, updates presentations and manuals, assists with redaction and discovery systems, provides application support, and manages multiple schedules. The role requires strong customer service, proficiency with Microsoft Office and Adobe-related tools, familiarity with case management and discovery platforms, and the ability to learn new technologies.

Own the revenue operations infrastructure and processes supporting pipeline management, forecasting, reporting, CRM governance, customer lifecycle handoffs, pricing consistency, and commercial execution. The role designs revenue processes, connects sales and customer success data, investigates reporting discrepancies, maintains pricing rules, and implements improvements across the commercial organization.

Supports daily business operations through stakeholder communication, leadership administration, meeting and project coordination, budget and expense tracking, reporting, process improvement, and compliance documentation. The role coordinates cross-functional priorities, maintains operational tools and policies, analyzes business data, and helps resolve routine operational issues. It is suited to an early-career professional working independently with regular guidance.

Own the systems, data, planning, forecasting, and processes powering the company’s revenue engine. Lead GTM planning, executive reporting, territories, compensation, deal desk operations, CRM and revenue technology, funnel analysis, and process optimization across sales, account management, customer success, and partnerships. Build and lead a Revenue Operations team supporting scalable B2B SaaS growth.

Drives provider-business growth and operational excellence across business reviews, onboarding, customer success, reporting, analytics, and market research. Manages customer check-ins and QBRs, monitors program quality, builds dashboards, identifies renewal and expansion opportunities, develops operational metrics, analyzes patient engagement data, and partners with Product and Engineering to prioritize customer feedback and improvements.

Provides administrative and operational support for a nonprofit real property division. Coordinates administrative staff and program-site communications, maintains databases and records, prepares reports and spreadsheets, tracks maintenance projects, vendors, contracts, invoices, fleet vehicles, and financial transactions, and supports scheduling, correspondence, filing, mail, supplies, and visitor and phone reception.

Owns strategy and operations for Serval’s emerging markets, from market-entry thesis and go-to-market planning through execution and scalable launch processes. Responsibilities include territory and coverage design, partner strategy, workflow improvement, Salesforce and GTM systems optimization, performance analytics, capacity planning, and market-level P&L support. The role partners extensively with GTM leadership, RevOps, Marketing, Sales, Finance, Legal, Security, Product, Engineering, and external partners.

Manage operations for a labor marketplace market, improving efficiency, marketplace health, growth, retention, profitability, and customer satisfaction. Develop acquisition and reactivation campaigns, build analytical tools and reporting, identify process improvements, and collaborate with Sales, Operations, Product, Engineering, Marketing, and other teams to execute strategic plans.

Leads hourly facility operations at a high-volume smart kitchen location. Responsibilities include coaching and developing staff, managing lunch and dinner shifts, resolving facility and technology issues, supporting restaurant licensees, preparing for demand spikes, ensuring positive courier and customer experiences, covering staffing gaps, managing inventory, and conducting facility audits.

Supports daily smart-kitchen facility operations by processing orders, coordinating delivery pickups, resolving issues, assisting restaurant partners, completing administrative tasks, maintaining inventory, training team members, and ensuring cleanliness and health-code compliance.

Support Nominal’s growth across corporate development, fundraising, investor relations, M&A, partnerships, FP&A, budgeting, go-to-market infrastructure, market research, organizational processes, compliance, communications, and talent initiatives. The role requires a versatile operator who can work cross-functionally, solve novel problems, manage changing priorities, and build scalable systems across the business.

Provides digital and customer support to tenants, landlords, applicants, employees, and portal users. Responsibilities include answering inquiries, opening tickets, reviewing accounts, processing and routing documents, administering user accounts, resetting passwords, tracking issues, preparing correspondence, maintaining electronic records, producing reports, and supporting new system deployments. The role also performs data entry, file management, and administrative tasks while coordinating issue resolution across agency units.

Leads the company’s revenue operations function across Sales, Marketing, Customer Success, and Finance. Owns revenue strategy, planning, forecasting, GTM processes, systems, data governance, analytics, executive dashboards, and technology investments. Builds scalable operating rhythms, improves pipeline and customer lifecycle performance, aligns revenue and financial forecasts, identifies revenue leakage, and develops a high-performing RevOps team while partnering with executive leadership.

Leads business operations and account performance for enterprise occupier accounts. Responsibilities include governance, financial forecasting, profitability analysis, KPI management, Power BI and Excel reporting, continuous improvement, supplier diversity programs, compliance controls, revenue assurance, and executive communication. The role partners with finance, procurement, transaction management, project management, and client stakeholders to improve operational performance, financial discipline, service delivery, and account growth.

Leads the architecture, governance, and optimization of Salesforce and the broader go-to-market technology stack. Builds data cleansing, enrichment, automation, AI, reporting, and account-sourcing workflows; manages tools and integrations; improves sales processes; leads UAT, documentation, training, and data projects; and serves as the technical advisor for sales operations stakeholders.

Manages HRIS and other external software systems supporting HR, Finance, MIS, and operational departments. Maintains data accuracy, position controls, integrations, reporting, custom functions, user support, onboarding, credentialing, and technology access. Collaborates with senior leadership to improve organization-wide data management and operational efficiency.