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New York
New York
Client Success Manager salary in New York
Average Base Salary in New York
$82,992
$14,066
Additional Cash Compensation
$97,058
Total Compensation
Median: $83K
Min: $40K
Max: $150K
How Much Does a Client Success Manager Make in New York?
The average salary for a Client Success Manager in New York is $82,992. The average additional cash compensation for a Client Success Manager in New York is $14,066. The average total compensation for a Client Success Manager in New York is $97,058. Client Success Manager salaries are based on responses gathered by Built In NYC from anonymous Client Success Manager employees in New York.
NYC by the numbers
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Client Success Manager jobs in NYC
Senior Customer Success Manager
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.
Senior Customer Success Manager
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.
Customer Success Manager
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients.
The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.
As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
Identify and design short and long term strategies for our premium/diverse client base.
Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas.
Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
Develop opportunities to help the business drive up-sells and renewals.
Quarterly travel is anticipated for this position.
Our growing company is seeking highly motivated Customer Success Representatives to join our "On-Demand Success" team who can quickly absorb and retain product and industry knowledge. Successful candidates should have the ability to think on their feet in a fast-paced environment, must love a challenge, and must be able to develop a working knowledge of Amplicare's core solutions. There will be plenty of opportunities for growth in this position after at least one year of proven success in the role.
Head of Customer Success
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.
Reporting into our Chief Customer Officer, the Vice President of Global Customer Success will be responsible for leading our Customer Advisory Team. This includes scaling a team comprised of Customer Advisory Managers (CAMs) around the globe. As the leader of the Customer Success organization the goal of VP of Global Customer Success is to increase software value realization, retention, adoption and business expansion in our accounts. Given our subscription business model, this role is absolutely vital to our long-term success.
Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis.
Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them.
Assist customers in driving user adoption and change management within their organization.
Build and maintain strong relationships with all key customer stakeholders.
Monitor and report on the overall well-being of customers, tracking key health and usage indicators.
Serve as a point of escalation for key customer issues and ensure swift resolution.
Drive customer advocacy through case studies and references.
Ensure high customer satisfaction and retention.
The Smartling Customer Success team helps customers rapidly adopt and deeply leverage the Smartling solution. The team is responsible for the success of Smartling customers throughout their lifecycle and partners closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us.
Operations Manager - Customer Success
+37
Manage a team of agents and coordinators and own their individual and team-level performance by delivering structured feedback through 1:1s, performance reviews, and professional development conversations.
Align direct reports on team goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals.
Provide daily coaching and supervision through side-by-sides, retroactive call/ticket review and team huddles.
Be accountable for the hiring funnel of your immediate team by delivering on hiring targets set by direct manager.
Ensure compliance with regulation and adherence to Pg quality standards in concert with our quality assurance team.
Work with team leads to handle client escalations and vendor issues.
Director, Customer Success
+24
SevenRooms is hiring for a Director, Customer Success to lead our Restaurant Success function. In this role, you will be responsible for guiding, mentoring, and hiring members of the Customer Success team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for our clients. We are looking for someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.
Client Success Manager Salary ranges
The most common Client Success Manager salary in New York is between $70k - $80k.
Average Client Success Manager Salary by Company Size
People with the job title Client Success Manager make the most at companies with 1-10 employees, earning $150,000 on average.
Client Success Manager Salary by gender
The average Client Success Manager salary for women is $80,602 and the average Client Success Manager salary for men is $87,897.
Client Success Manager Salary by Years of Experience
The average salary for a Client Success Manager with 7+ years of experience is $99,688. The average salary for <1 year of experience is $65,333.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,789 | Min: $31K Max: $88K |
| Office Manager | $62,739 | Min: $40K Max: $105K |
| Operations Associate | $63,656 | Min: $35K Max: $150K |
| Sales Operations Analyst | $67,107 | Min: $30K Max: $119K |
| Desktop Support | $73,471 | Min: $44K Max: $118K |
| Technical Support | $74,387 | Min: $30K Max: $169K |
| Customer Support Manager | $79,861 | Min: $45K Max: $129K |
| Client Success Manager | $82,992 | Min: $40K Max: $150K |
| Business Analyst | $87,805 | Min: $59K Max: $167K |
| Business Intelligence Analyst | $90,322 | Min: $55K Max: $150K |
| Operations Manager | $93,041 | Min: $45K Max: $250K |
| Marketing Operations Manager | $94,262 | Min: $67K Max: $160K |
| Senior Business Analyst | $103,617 | Min: $74K Max: $175K |
| Sales Operations Manager | $112,260 | Min: $50K Max: $180K |
| Director of Operations | $126,002 | Min: $55K Max: $200K |
| Director of Customer Success | $135,544 | Min: $98K Max: $208K |
| Vice President of Operations | $178,229 | Min: $100K Max: $300K |
| Vice President of Care | $187,333 | Min: $160K Max: $212K |
| COO (Chief Operating Officer) | $223,732 | Min: $95K Max: $588K |
Skills that affect Client Success Manager salaries in New York
1
Customer Support
3% have this skill
2
Account Management Ops
3% have this skill
3
Customer Relationship Management
2% have this skill
4
Account Management
2% have this skill
5
Client Relations
2% have this skill
6
Team Training & Development
2% have this skill
Recent Client Success Manager salaries in New York
$65,000
Yearly Salary
A Account Manager reported a yearly salary of $65,000
1-3 Years of Experience
Male
500+ Employees
New York
$110,000
Yearly Salary
A Client Success Manager reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Female
11-50 Employees
New York
$76,000
Yearly Salary
A Client Success Manager reported a yearly salary of $76,000
< 1 Year of Experience
Female
51-200 Employees
New York
$86,500
Yearly Salary
A Strategic Accounts Manager reported a yearly salary of $86,500 with +$1,500 in additional cash compensation
3-5 Years of Experience
Male
11-50 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Client Success Manager reported a yearly salary of $65,000
1-3 Years of Experience
Male
11-50 Employees
New York
$85,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $85,000
1-3 Years of Experience
Male
201-500 Employees
New York
$90,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $90,000 with +$30,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
201-500 Employees
New York
$111,000
Yearly Salary
A Client Success Manager reported a yearly salary of $111,000
7+ Years of Experience
Male
51-200 Employees
New York
$65,800
Yearly Salary
A Client Success Manager reported a yearly salary of $65,800
3-5 Years of Experience
Female
51-200 Employees
New York
$83,000
Yearly Salary
A Senior Client Success Manager reported a yearly salary of $83,000 with +$17,000 in additional cash compensation
1-3 Years of Experience
Male
201-500 Employees
New York
1-5 Reports
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