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Client Success Manager
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New York
New York
Client Success Manager salary in New York
Average Base Salary in New York
$78,160
$14,012
Additional Cash Compensation
$92,172
Total Compensation
Median: $78K
Min: $40K
Max: $150K
How Much Does a Client Success Manager Make in New York?
The average salary for a Client Success Manager in New York is $78,160. The average additional cash compensation for a Client Success Manager in New York is $14,012. The average total compensation for a Client Success Manager in New York is $92,172. Client Success Manager salaries are based on responses gathered by Built In NYC from anonymous Client Success Manager employees in New York.
NYC by the numbers
4,831
Total number of Tech companies in NYC
174,511
Total number of tech users on Built In NYC
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Client Success Manager jobs in NYC
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
Identify and design short and long term strategies for our premium/diverse client base.
Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas.
Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
Develop opportunities to help the business drive up-sells and renewals.
Quarterly travel is anticipated for this position.
Director, Customer Success
+31
DoubleVerify is looking for a Director of Customer Success to lead our growing global Customer Success department. Tests and on-boarding are pivotal moments in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on us during implementation.
The Director of Customer Success will be accountable for process and people management of the Global Customer Success team. Based on your own experience you will define the strategy of the Customer Success department and execute against set plan to ensure DV’s success in every client test and on-boarding execution.
Customer Success Intern
+24
We are looking for a passionate Customer Success Intern to help support our Customer Success team, and ultimately our hospitality operators.
You’re a detail-oriented person who is eager to learn more about the tech industry and the hospitality space. You are willing to do whatever it takes to help move the team along and help everyone get to their goals. This is a part-time position and will report to the Customer Support Manager. We are looking for an individual to be available for 15-25 hours during the work week, but are flexible on what days you are here. Immediate start through Feb/March 2019.
The Smartling Customer Success team helps customers rapidly adopt and deeply leverage the Smartling solution. The team is responsible for the success of Smartling customers throughout their lifecycle and partners closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us.
Strategic Customer Success Manager
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.
Customer Success Manager
+23
This individual has a proven track record of client retention and growth, is an expert in building
consultative relationships and is responsible for ensuring that every Trustpilot customer has a
knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Ultimately,
the CSM is responsible for renewing and expanding our current customer relationships, as well as
fostering goodwill throughout the Trustpilot client-base and larger community which can come in the
form of client referrals, testimonials, and case studies.
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!
Customer Success Executive
+28
BetterCloud Customer Success Executives (CSEs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSEs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Executives are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.
You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Consultant, you will design and lead implementations of Peakon and provide advice and best practice while developing ongoing, relationships with a wide range of organizations. You will also work closely alongside the Sales Team, commercial Customer Success Managers and the global support team to ensure the best possible customer experience and product adoption.
JW Player is seeking a Salesforce Architect with experience building and maintaining enterprise-level CRM solutions on the Salesforce platform and a dedicated focus on driving the efficiency and effectiveness of our Customer Success organization.
This dynamic role requires deep technical acumen as well as the ability to holistically understand and synthesize a complex spectrum of business needs. The Salesforce Architect functions as a trusted partner in defining customer success objectives, strategies, and tactics, and in implementing processes and systems that scale. This role reports to the Director, Sales Operations and will provide leadership and guidance to other Sales Operations staff and consultants.
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.
Client Success Manager Salary ranges
The most common Client Success Manager salary in New York is between $70k - $80k.
Average Client Success Manager Salary by Company Size
People with the job title Client Success Manager make the most at companies with 201-500 employees, earning $81,278 on average.
Client Success Manager Salary by gender
The average Client Success Manager salary for women is $74,921 and the average Client Success Manager salary for men is $83,804.
Client Success Manager Salary by Years of Experience
The average salary for a Client Success Manager with 7+ years of experience is $93,400. The average salary for <1 year of experience is $63,200.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,836 | Min: $31K Max: $88K |
| Office Manager | $61,274 | Min: $40K Max: $88K |
| Operations Associate | $61,656 | Min: $35K Max: $150K |
| Sales Operations Analyst | $64,669 | Min: $30K Max: $119K |
| Technical Support | $70,490 | Min: $30K Max: $169K |
| Desktop Support | $75,583 | Min: $44K Max: $118K |
| Client Success Manager | $78,160 | Min: $40K Max: $150K |
| Customer Support Manager | $78,176 | Min: $45K Max: $129K |
| Business Analyst | $88,406 | Min: $65K Max: $167K |
| Business Intelligence Analyst | $91,109 | Min: $55K Max: $150K |
| Operations Manager | $91,864 | Min: $45K Max: $250K |
| Marketing Operations Manager | $92,250 | Min: $67K Max: $129K |
| Senior Business Analyst | $101,587 | Min: $74K Max: $175K |
| Sales Operations Manager | $101,800 | Min: $50K Max: $150K |
| Director of Operations | $120,951 | Min: $55K Max: $200K |
| Director of Customer Success | $138,962 | Min: $98K Max: $208K |
| Vice President of Operations | $181,393 | Min: $102K Max: $300K |
| Vice President of Care | $187,333 | Min: $160K Max: $212K |
| COO (Chief Operating Officer) | $225,205 | Min: $95K Max: $588K |
Skills that affect Client Success Manager salaries in New York
1
Customer Relationship Management
3% have this skill
2
Customer Support
3% have this skill
3
Account Management
3% have this skill
4
Client Relations
3% have this skill
5
Client Services
3% have this skill
6
Account Management Ops
3% have this skill
Recent Client Success Manager salaries in New York
$75,000
Yearly Salary
A Client Success Manager reported a yearly salary of $75,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Client Success Manager reported a yearly salary of $110,000 with +$11,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
New York
$108,000
Yearly Salary
A Lead Customer Success Manager reported a yearly salary of $108,000 with +$20,000 in additional cash compensation
3-5 Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Client Success Manager, Operations reported a yearly salary of $65,000
1-3 Years of Experience
Female
1-10 Employees
New York
$68,000
Yearly Salary
A Client Success Manager reported a yearly salary of $68,000
1-3 Years of Experience
Female
201-500 Employees
New York
$70,000
Yearly Salary
A Client Success Manager reported a yearly salary of $70,000
1-3 Years of Experience
Female
201-500 Employees
New York
$75,000
Yearly Salary
A Client Success Manager reported a yearly salary of $75,000 with +$10,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
New York
1-5 Reports
$58,000
Yearly Salary
A Research Manager, Client Service reported a yearly salary of $58,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
New York
1-5 Reports
$70,000
Yearly Salary
A Account Manager reported a yearly salary of $70,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$75,000
Yearly Salary
A Customer Advisory Manager reported a yearly salary of $75,000 with +$25,000 in additional cash compensation
1-3 Years of Experience
Prefer not to say
500+ Employees
New York
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