Client Success Manager salary in New York
Average Base Salary in New York
$86,231
$15,533
Additional Cash Compensation
$101,764
Total Compensation
Median: $86K
Min: $40K
Max: $190K
How Much Does a Client Success Manager Make in New York?
The average salary for a Client Success Manager in New York is $86,231. The average additional cash compensation for a Client Success Manager in New York is $15,533. The average total compensation for a Client Success Manager in New York is $101,764. Client Success Manager salaries are based on responses gathered by Built In NYC from anonymous Client Success Manager employees in New York.
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Client Success Manager jobs in NYC
Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships.
Operating as the lead point of contact for all matters specific to your accounts.
Working to acquire additional revenue streams from assigned clients.
Working with sales to negotiate/close contracts and SOWs.
Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis.
Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns.
Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction.
Preparing and delivering account reports including SLA reports.
Assisting with challenging client requests and issue escalations as needed.
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
Identify and design short and long term strategies for our premium/diverse client base.
Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas.
Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
Develop opportunities to help the business drive up-sells and renewals.
Quarterly travel is anticipated for this position.
You will be accountable for working with senior members of the client success team to provide pre-sales reporting and analytics support, conduct and manage research workstreams to grow our team’s therapeutic area and data network knowledge base, and respond to client data inquires with speed and self-sufficiency. This is a hands-on role and a great opportunity for someone who is passionate about health care data and excited to bring that knowledge and enthusiasm to customers at the forefront of innovation in the healthcare technology space.
Customer Success Manager, Corporate
+28
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.
Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis.
Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them.
Assist customers in driving user adoption and change management within their organization.
Build and maintain strong relationships with all key customer stakeholders.
Monitor and report on the overall well-being of customers, tracking key health and usage indicators.
Serve as a point of escalation for key customer issues and ensure swift resolution.
Drive customer advocacy through case studies and references.
Ensure high customer satisfaction and retention.
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.
Customer Success Representative (Sunday - Wednesday, 8am - 7pm)
+37
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.
Head of Dedicated Customer Success - North America (East)
+33
As a CS leader based in New York, you will report to the Head of CS for NAMER and lead a fast-growing function responsible for driving change management and customer adoption, building champion relationships, and developing mission-critical workflows -- all to ensure customers are growing in a healthy way in line with the goals they have for Asana. You will lead and inspire fast-growing teams to help customers adopt Asana as both a product and a new way of work within their organizations.
Customer Success Representative (Overnight Wed-Sun 8pm - 7am)
+37
Who we are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you
Alloy is seeking to hire a candidate with strong relationship management skills and has experience and/or demonstrated interest in the banking/fintech/compliance/regulatory space. You will join our client success team and assist with our rapidly growing customer base.
We have to make our clients feel as special and loved as they are while also moving quickly and keeping track of all the moving parts. As CSM, you will work with the client on strategy as they work through implementation with your colleagues in Professional Services. Post go-live, you will own the relationship with the client during their tenure with Alloy to ensure that they are using Alloy well, happily, and eagerly to expand the relationship.
Client Success Manager Salary ranges
The most common Client Success Manager salary in New York is between $70k - $80k.
Average Client Success Manager Salary by Company Size
People with the job title Client Success Manager make the most at companies with 1-10 employees, earning $150,000 on average.
Client Success Manager Salary by gender
The average Client Success Manager salary for women is $85,624 and the average Client Success Manager salary for men is $90,032.
Client Success Manager Salary by Years of Experience
The average salary for a Client Success Manager with 7+ years of experience is $107,091. The average salary for <1 year of experience is $65,333.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,722 | Min: $31K Max: $88K |
| Office Manager | $62,929 | Min: $40K Max: $105K |
| Operations Associate | $63,858 | Min: $35K Max: $150K |
| Sales Operations Analyst | $68,811 | Min: $30K Max: $119K |
| Technical Support | $73,383 | Min: $30K Max: $169K |
| Desktop Support | $73,389 | Min: $44K Max: $118K |
| Customer Support Manager | $75,743 | Min: $45K Max: $129K |
| Client Success Manager | $86,231 | Min: $40K Max: $190K |
| Business Analyst | $88,464 | Min: $59K Max: $230K |
| Marketing Operations Manager | $92,100 | Min: $67K Max: $160K |
| Business Intelligence Analyst | $92,102 | Min: $55K Max: $150K |
| Operations Manager | $93,090 | Min: $45K Max: $250K |
| Senior Business Analyst | $104,597 | Min: $74K Max: $175K |
| Sales Operations Manager | $110,071 | Min: $50K Max: $180K |
| Director of Operations | $127,668 | Min: $55K Max: $235K |
| Director of Customer Success | $136,845 | Min: $98K Max: $208K |
| Vice President of Operations | $183,167 | Min: $100K Max: $300K |
| Vice President of Care | $193,100 | Min: $160K Max: $245K |
| COO (Chief Operating Officer) | $229,526 | Min: $95K Max: $588K |
Skills that affect Client Success Manager salaries in New York
1
Customer Relationship Management
3% have this skill
2
Account Management
3% have this skill
3
Client Relations
3% have this skill
4
Customer Support
3% have this skill
5
Client Services
2% have this skill
6
Account Management Ops
2% have this skill
Recent Client Success Manager salaries in New York
$80,000
Yearly Salary
A Client Success Manager reported a yearly salary of $80,000 with +$20,000 in additional cash compensation
3-5 Years of Experience
Female
11-50 Employees
New York
$85,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $85,000 with +$30,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
New York
$82,000
Yearly Salary
A Client Success Manager reported a yearly salary of $82,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
$109,000
Yearly Salary
A Senior Customer Success Manager reported a yearly salary of $109,000 with +$10,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
New York
1-5 Reports
$70,000
Yearly Salary
A Client Success Manager reported a yearly salary of $70,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
201-500 Employees
New York
$114,000
Yearly Salary
A Senior Customer Success Manager reported a yearly salary of $114,000 with +$22,800 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
$70,000
Yearly Salary
A Lead Financial Trainer reported a yearly salary of $70,000
1-3 Years of Experience
Female
51-200 Employees
New York
5-10 Reports
$95,000
Yearly Salary
A Account Manager reported a yearly salary of $95,000 with +$25,000 in additional cash compensation
1-3 Years of Experience
Female
11-50 Employees
New York
$82,000
Yearly Salary
A Client Success Manager reported a yearly salary of $82,000 with +$11,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
New York
$72,000
Yearly Salary
A Client Success Manager reported a yearly salary of $72,000 with +$8,000 in additional cash compensation
1-3 Years of Experience
Female
201-500 Employees
New York
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