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New York
Client Success Manager salary in New York
Average Base Salary in New York
$74,129
$12,409
Additional Cash Compensation
$86,538
Total Compensation
Median: $74K
Min: $40K
Max: $110K
How Much Does a Client Success Manager Make in New York?
The average salary for a Client Success Manager in New York is $74,129. The average additional cash compensation for a Client Success Manager in New York is $12,409. The average total compensation for a Client Success Manager in New York is $86,538. Client Success Manager salaries are based on responses gathered by Built In NYC from anonymous Client Success Manager employees in New York.
NYC by the numbers
3,279
Total number of Tech companies in NYC
108,068
Total number of tech users on Built In NYC
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NYC Companies with the Highest Operations Salaries
Client Success Manager Salary ranges
The most common Client Success Manager salary in New York is between $70k - $80k.
Average Client Success Manager Salary by Company Size
People with the job title Client Success Manager make the most at companies with 500+ employees, earning $81,250 on average.
Client Success Manager Salary by gender
The average Client Success Manager salary for women is $70,692 and the average Client Success Manager salary for men is $82,875.
Client Success Manager Salary by Years of Experience
The average salary for a Client Success Manager with 7+ years of experience is $86,667. The average salary for <1 year of experience is $70,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $55,706 | Min: $31K Max: $80K |
| Office Manager | $57,839 | Min: $40K Max: $80K |
| Operations Associate | $58,359 | Min: $35K Max: $150K |
| Sales Operations Analyst | $66,400 | Min: $30K Max: $119K |
| Technical Support | $72,025 | Min: $30K Max: $169K |
| Client Success Manager | $74,129 | Min: $40K Max: $110K |
| Desktop Support | $76,000 | Min: $44K Max: $118K |
| Customer Support Manager | $79,909 | Min: $52K Max: $114K |
| Operations Manager | $86,740 | Min: $50K Max: $125K |
| Business Analyst | $87,029 | Min: $65K Max: $145K |
| Business Intelligence Analyst | $87,472 | Min: $55K Max: $125K |
| Marketing Operations Manager | $89,714 | Min: $67K Max: $116K |
| Senior Business Analyst | $98,976 | Min: $74K Max: $130K |
| Sales Operations Manager | $103,400 | Min: $86K Max: $120K |
| Director of Operations | $115,237 | Min: $55K Max: $200K |
| Director of Customer Success | $134,733 | Min: $98K Max: $208K |
| Vice President of Operations | $177,059 | Min: $102K Max: $240K |
| Vice President of Care | $190,750 | Min: $179K Max: $212K |
| COO (Chief Operating Officer) | $222,893 | Min: $95K Max: $588K |
Client Success Manager jobs in NYC50
We are looking for Enterprise Client Success Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience.
As a Senior Client Success Manager, you are responsible for growing our footprint within existing clients. You are committed to partnering with clients to help teach them about the additional benefits from Yext’s product offering. Individuals should have a proven track record of consultative sales and account management; the ability to negotiate with and navigate large organizations; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies. If this is you, we offer best in class compensation with variable compensation tied to objectives and growth of clients business.
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack).
Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback.
Manage queue of open issues to deliver timely and effective solutions - escalating when necessary.
Communicate bugs and user feedback to our Product team.
Help with customer retention and contribute recommendations for improving our product and processes.
Junior Customer Success Associate
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS.
Work with insurance carriers to advance client applications from approval to activation.
Master the workflows and software systems necessary to carry out your responsibilities.
Provide actionable feedback from clients to drive process and product improvements.
Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience.
Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy.
Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products.
Contribute to the onboarding and training of newer team members.
Have fun in a friendly and collaborative team environment.
Operations Manager - Customer Success
+18
This role is a critical link among our life insurance customers, agents and insurance partners. You’re managing the Customer Success Team, who collect all final requirements and get clients cross the finish line in their life insurance purchasing journey.
Senior Customer Success Manager
+13
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell?
As a Senior Account Manager at Smartly.io, you’ll take ownership of your own customers from first week on, give consultative advice, scope and drive successful product trials and drive customer engagement.
Customer Success Manager
+19
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.
Customer Success Manager
+11
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire lifecycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices. Ultimately, this team is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill and positive advocates throughout the Trustpilot client-base and larger community, which can come in the form of client referrals, testimonials, and case studies. The Customer Success Manager role is truly the face of the Customer Success team, as well as completely responsible for the retention and growth of our expansive and impressive customer-base.
The Client Training Manager is responsible for the development of training curriculum for Yext’s direct clients. ThThis individual should have experience building out training resources for large groups of software users, promoting self learning, and mobilizing a client success team around the education of its user base in a scalable manner. The Client Training Manager will be part content creator, aggregator and promoter, while also providing vision and strategy for the future of Yext’s training resources
Business Intelligence Analyst, Customer Success Focus
+31
Justworks is seeking a seasoned analyst with a passion for numbers and a demonstrated proficiency in manipulating large data sets to join the Business Intelligence (BI) team. This analyst will partner with the Customer Success (CS) team to provide analytical resources to better service our customers and improve team operations. We will aid with ad hoc and regular reporting requests, with an eye towards creating reusable data tools for the CS team and our customers.
Customer Success Representative (Summer 2019, Full-Time only)
+31
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you
The ideal candidate has 3-5 years of account management and/or client success experience, client service / ad-tech / agency background, and experience helping to grow and manage a team - data & analytics experience are a plus. Key attributes of a successful candidate are adaptability, the ability to meet deadlines, and a passion for finding a balance between client needs and business needs. This unique role is a very hands on and consultative approach to client success.
Skills that affect Client Success Manager salaries in New York
1
Client Services
3% have this skill
2
Salesforce
3% have this skill
3
Customer Relationship Management
3% have this skill
4
Account Management
3% have this skill
5
Client Relations
3% have this skill
6
Account Development
3% have this skill
Recent Client Success Manager salaries in New York
$100,000
Yearly Salary
A Client Success Manager, Programmatic reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
New York
>10 Reports
$60,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $60,000
1-3 Years of Experience
Female
11-50 Employees
New York
$80,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $80,000
3-5 Years of Experience
Female
51-200 Employees
New York
$70,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $70,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
New York
$75,000
Yearly Salary
A Client Success Manager reported a yearly salary of $75,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
New York
$70,000
Yearly Salary
A Client Success Manager reported a yearly salary of $70,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
New York
$100,000
Yearly Salary
A Technical Lead, Client Services reported a yearly salary of $100,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
New York
$70,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $70,000 with +$30,000 in additional cash compensation
< 1 Year of Experience
Male
11-50 Employees
New York
$54,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $54,000
1-3 Years of Experience
Female
201-500 Employees
New York
$85,000
Yearly Salary
A Sr Media Strategist reported a yearly salary of $85,000 with +$3,500 in additional cash compensation
3-5 Years of Experience
Female
500+ Employees
New York
1-5 Reports
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