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New York
New York
Client Success Manager salary in New York
Average Base Salary in New York
$80,291
$13,260
Additional Cash Compensation
$93,551
Total Compensation
Median: $80K
Min: $40K
Max: $150K
How Much Does a Client Success Manager Make in New York?
The average salary for a Client Success Manager in New York is $80,291. The average additional cash compensation for a Client Success Manager in New York is $13,260. The average total compensation for a Client Success Manager in New York is $93,551. Client Success Manager salaries are based on responses gathered by Built In NYC from anonymous Client Success Manager employees in New York.
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Client Success Manager jobs in NYC
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
Identify and design short and long term strategies for our premium/diverse client base.
Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas.
Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
Develop opportunities to help the business drive up-sells and renewals.
Quarterly travel is anticipated for this position.
As a founding member of Summer’s Borrower Success Team, you’ll work directly with student loan borrowers to help them navigate federal forgiveness and repayment programs. With training and hands-on experience, you’ll become an expert in the student loan landscape and will be the first point of contact for our users. You’ll also be integral to developing internal systems and processes to scale a growing team and help thousands of borrowers who are new to Summer.
At Kustomer, we take our clients’ experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients. From the moment our Implementations team gets our client onboarded on our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Kustomer. Product adoption, adding additional seats and services to contracts, and ultimately renewals will fall under the purview of our Customer Success team.
Senior Customer Success Manager
+34
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
Customer Success Manager
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly even worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.
Customer Success Executive
+28
BetterCloud Customer Success Executives (CSEs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSEs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Executives are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
Customer Success Manager
+30
This individual has a proven track record of client retention and growth, is an expert in building
consultative relationships and is responsible for ensuring that every Trustpilot customer has a
knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Ultimately,
the CSM is responsible for renewing and expanding our current customer relationships, as well as
fostering goodwill throughout the Trustpilot client-base and larger community which can come in the
form of client referrals, testimonials, and case studies.
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.
Customer Success Manager, Enterprise
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.
The Customer Success Consultant will be the client’s main point of contact post-sale to ensure we exceed their needs and expectations. This role will focus on client satisfaction, relationship building and the growth of the accounts.
The Customer Success Consultant will regularly engage with the clients to ensure the product is working as intended and providing expected value. The successful candidate will handle customer concerns, direct clients to the appropriate departments for issue resolution and will oversee the escalation of support inquiries as needed.
The Customer Success Consultant must be a relationship management expert who is able to maintain a deep knowledge of the client’s industry, product and role in the market. They will also keep the client updated about new Payfone offerings. Through their relationship with the client, the Customer Success Consultant will be able to identify opportunities to upsell and maintain a long-term relationship.
Client Success Manager Salary ranges
The most common Client Success Manager salary in New York is between $70k - $80k.
Average Client Success Manager Salary by Company Size
People with the job title Client Success Manager make the most at companies with 1-10 employees, earning $107,500 on average.
Client Success Manager Salary by gender
The average Client Success Manager salary for women is $76,974 and the average Client Success Manager salary for men is $85,868.
Client Success Manager Salary by Years of Experience
The average salary for a Client Success Manager with 7+ years of experience is $96,938. The average salary for <1 year of experience is $63,200.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,468 | Min: $31K Max: $88K |
| Office Manager | $62,779 | Min: $40K Max: $105K |
| Operations Associate | $63,346 | Min: $35K Max: $150K |
| Sales Operations Analyst | $65,440 | Min: $30K Max: $119K |
| Desktop Support | $74,600 | Min: $44K Max: $118K |
| Technical Support | $76,182 | Min: $30K Max: $169K |
| Customer Support Manager | $79,861 | Min: $45K Max: $129K |
| Client Success Manager | $80,291 | Min: $40K Max: $150K |
| Business Analyst | $88,136 | Min: $59K Max: $167K |
| Business Intelligence Analyst | $90,209 | Min: $55K Max: $150K |
| Operations Manager | $93,677 | Min: $45K Max: $250K |
| Marketing Operations Manager | $95,667 | Min: $67K Max: $160K |
| Senior Business Analyst | $103,914 | Min: $74K Max: $175K |
| Sales Operations Manager | $110,333 | Min: $50K Max: $180K |
| Director of Operations | $125,066 | Min: $55K Max: $200K |
| Director of Customer Success | $135,846 | Min: $98K Max: $208K |
| Vice President of Operations | $178,735 | Min: $100K Max: $300K |
| Vice President of Care | $187,333 | Min: $160K Max: $212K |
| COO (Chief Operating Officer) | $224,799 | Min: $95K Max: $588K |
Skills that affect Client Success Manager salaries in New York
1
Customer Relationship Management
3% have this skill
2
Customer Support
3% have this skill
3
Account Management
3% have this skill
4
Client Relations
3% have this skill
5
Account Management Ops
3% have this skill
6
Client Services
3% have this skill
Recent Client Success Manager salaries in New York
$111,000
Yearly Salary
A Client Success Manager reported a yearly salary of $111,000
7+ Years of Experience
Male
51-200 Employees
New York
$65,800
Yearly Salary
A Client Success Manager reported a yearly salary of $65,800
3-5 Years of Experience
Female
51-200 Employees
New York
$83,000
Yearly Salary
A Senior Client Success Manager reported a yearly salary of $83,000 with +$17,000 in additional cash compensation
1-3 Years of Experience
Male
201-500 Employees
New York
1-5 Reports
$80,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $80,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
201-500 Employees
New York
$150,000
Yearly Salary
A Senior Customer Success Manager reported a yearly salary of $150,000
7+ Years of Experience
Male
1-10 Employees
New York
$85,000
Yearly Salary
A Client Success Manager reported a yearly salary of $85,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$60,000
Yearly Salary
A Career Success Coach reported a yearly salary of $60,000
3-5 Years of Experience
Female
51-200 Employees
New York
$85,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $85,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
51-200 Employees
New York
$75,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $75,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Female
201-500 Employees
New York
$110,000
Yearly Salary
A Mid-Market Customer Success Manager reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
New York
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