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Client Success Manager
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New York
New York
Client Success Manager salary in New York
Average Base Salary in New York
$74,512
$10,356
Additional Cash Compensation
$84,868
Total Compensation
Median: $75K
Min: $40K
Max: $110K
How Much Does a Client Success Manager Make in New York?
The average salary for a Client Success Manager in New York is $74,512. The average additional cash compensation for a Client Success Manager in New York is $10,356. The average total compensation for a Client Success Manager in New York is $84,868. Client Success Manager salaries are based on responses gathered by Built In NYC from anonymous Client Success Manager employees in New York.
NYC by the numbers
3,390
Total number of Tech companies in NYC
121,818
Total number of tech users on Built In NYC
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Client Success Manager jobs in NYC41
We are looking for Enterprise Client Success Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience.
We are looking for an Associate Client Success Manager, Enterprise based in New Your City to support up to 75 current Yext customers. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Yext Account Managers play an integral role in our business by building strong working relationships with each and every client, driving annual renewals and upsells. Account Managers will work with cross-functional teams including Sales, Business Development, Client Delivery and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience.
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.
Junior Customer Success Associate
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS.
Work with insurance carriers to advance client applications from approval to activation.
Master the workflows and software systems necessary to carry out your responsibilities.
Provide actionable feedback from clients to drive process and product improvements.
Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience.
Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy.
Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products.
Contribute to the onboarding and training of newer team members.
Have fun in a friendly and collaborative team environment.
Customer Success Manager
+19
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.
Customer Success Representative - 11:00 a.m. - 8:00 p.m.
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack).
Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback.
Manage queue of open issues to deliver timely and effective solutions - escalating when necessary.
Communicate bugs and user feedback to our Product team.
Help with customer retention and contribute recommendations for improving our product and processes.
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships.
Operating as the lead point of contact for all matters specific to your accounts.
Working to acquire additional revenue streams from assigned clients.
Working with sales to negotiate/close contracts and SOWs.
Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis.
Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns.
Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction.
Preparing and delivering account reports including SLA reports.
Assisting with challenging client requests and issue escalations as needed.
Customer Success Manager (LATAM)
+9
The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.
Customer Success Manager
+15
Responsibilities:
Manage client relationships, ensure client’s satisfaction and client’s retention, from deployment phase and on.
Learn customer technical and business environment relevant to the success of the implementation
Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
Share best practices to ensure informed decisions are being made
Train the
As an Associate Customer Success Manager you will be a key player on the Customer Success team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a great opportunity to be challenged and learn quickly.
Client Success Manager Salary ranges
The most common Client Success Manager salary in New York is between $70k - $80k.
Average Client Success Manager Salary by Company Size
People with the job title Client Success Manager make the most at companies with 500+ employees, earning $80,875 on average.
Client Success Manager Salary by gender
The average Client Success Manager salary for women is $72,278 and the average Client Success Manager salary for men is $80,250.
Client Success Manager Salary by Years of Experience
The average salary for a Client Success Manager with 7+ years of experience is $83,571. The average salary for <1 year of experience is $60,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $54,881 | Min: $31K Max: $80K |
| Operations Associate | $58,753 | Min: $35K Max: $150K |
| Office Manager | $60,076 | Min: $40K Max: $88K |
| Sales Operations Analyst | $65,185 | Min: $30K Max: $119K |
| Technical Support | $71,636 | Min: $30K Max: $169K |
| Client Success Manager | $74,512 | Min: $40K Max: $110K |
| Desktop Support | $76,000 | Min: $44K Max: $118K |
| Customer Support Manager | $79,909 | Min: $52K Max: $114K |
| Operations Manager | $84,563 | Min: $45K Max: $125K |
| Business Analyst | $87,457 | Min: $65K Max: $145K |
| Marketing Operations Manager | $87,875 | Min: $67K Max: $116K |
| Business Intelligence Analyst | $88,318 | Min: $55K Max: $125K |
| Senior Business Analyst | $98,568 | Min: $74K Max: $130K |
| Sales Operations Manager | $102,375 | Min: $50K Max: $150K |
| Director of Operations | $119,250 | Min: $55K Max: $200K |
| Director of Customer Success | $132,176 | Min: $98K Max: $208K |
| Vice President of Operations | $179,450 | Min: $102K Max: $279K |
| Vice President of Care | $190,750 | Min: $179K Max: $212K |
| COO (Chief Operating Officer) | $213,076 | Min: $95K Max: $588K |
NYC Companies with the Highest Operations Salaries
Skills that affect Client Success Manager salaries in New York
1
Customer Support
3% have this skill
2
Account Management Ops
3% have this skill
3
Business Operations
3% have this skill
4
Account Management
3% have this skill
5
Team Training & Development
3% have this skill
6
Customer Relationship Management
3% have this skill
Recent Client Success Manager salaries in New York
$75,000
Yearly Salary
A East Coast Head of Market reported a yearly salary of $75,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
New York
>10 Reports
$75,000
Yearly Salary
A Digital Campaign Manager reported a yearly salary of $75,000
1-3 Years of Experience
Prefer not to say
11-50 Employees
New York
$75,000
Yearly Salary
A Senior Agent Success Manager reported a yearly salary of $75,000
3-5 Years of Experience
Female
500+ Employees
New York
$97,000
Yearly Salary
A Client Success Manager reported a yearly salary of $97,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Female
500+ Employees
New York
$60,000
Yearly Salary
A Member Services Manager reported a yearly salary of $60,000
5-7 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$100,000
Yearly Salary
A Client Service Associate reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Male
500+ Employees
New York
1-5 Reports
$50,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $50,000
< 1 Year of Experience
Female
500+ Employees
New York
1-5 Reports
$100,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $100,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
New York
$65,000
Yearly Salary
A Client Success Manager reported a yearly salary of $65,000
7+ Years of Experience
Male
11-50 Employees
New York
$60,000
Yearly Salary
A Client Success Manager reported a yearly salary of $60,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
11-50 Employees
New York
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