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Client Success Manager
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New York
Client Success Manager salary in New York
Average Base Salary in New York
$74,479
$11,591
Additional Cash Compensation
$86,070
Total Compensation
Median: $74K
Min: $40K
Max: $110K
How Much Does a Client Success Manager Make in New York?
The average salary for a Client Success Manager in New York is $74,479. The average additional cash compensation for a Client Success Manager in New York is $11,591. The average total compensation for a Client Success Manager in New York is $86,070. Client Success Manager salaries are based on responses gathered by Built In NYC from anonymous Client Success Manager employees in New York.
NYC by the numbers
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Client Success Manager jobs in NYC53
Managing a team of Customer Success Managers and be accountable for their success and development.
Collaborating with sales team to support sales efforts.
Collaborating with marketing team to design content strategy for customers.
Collaborating with product team to communicate customers’ needs and help design an ideal offering.
Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision.
Attending and presenting at conferences, events and webinars.
Contributing to an awesome and fun work environment.
Managing customer accounts to maximize their Bizzabo experience.
Training and on-boarding new customersLaunching and managing new customer success initiatives.
Identifying up-sell and cross-sell opportunities from existing accounts.
Monitoring risky accounts and proactively take action to achieve success.
Designing an amazing and memorable customer experience.
Escalation-conflict management-real time.
Analyzing accounts performance and suggesting constant improvements.
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack).
Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback.
Manage queue of open issues to deliver timely and effective solutions - escalating when necessary.
Communicate bugs and user feedback to our Product team.
Help with customer retention and contribute recommendations for improving our product and processes.
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.
Customer Success Manager - Enterprise
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.
We are looking for a strategic and results-driven Customer Success Manager who can educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
Develop strong client relationships and serve as the primary contact for assigned clients at the user, management and senior levels.
Manage a high-volume book of business averaging $2-3 M in annual revenue.
Assist clients in realizing the full value of their investment in Namely leading to a direct and positive impact on client success.
Coordinate with and align knowledgeable, engaged, client-focused account service teams.
Ensure client readiness for key Namely milestones, conducting quarterly business reviews and serving as the main point of escalation.
Utilize metrics and data to make informed decisions, drive utilization & adoption and predict trends for your clients.
Collaborate in a fast-paced, high-growth work environment with comfort partnering with internal Namely employees and at our client companies at all levels.
Vestwell is expanding and we’re excited about adding a Plan Sponsor Relationship Manager to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to be the primary point person for guiding a plan sponsor through the process of onboarding and administering their plan with Vestwell. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs doing plan designs and managing the conversion and onboarding process.
Ensure smooth transition from sales, to onboarding, to active usage.
Build and maintain strong, long-lasting customer relationships.
Host regular training webinars, spreading the good news about Updater’s technology and new product features/initiatives to internal and external stakeholders.
Develop a trusted advisor relationship with key customer stakeholders.
Guarantee the timely and successful delivery of our solutions.
Negotiate upsells and ensure our existing clients renew when the time comes.
Identify and design short and long term strategies for our premium/diverse client base.
Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas.
Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
Develop opportunities to help the business drive up-sells and renewals.
Quarterly travel is anticipated for this position.
We are looking for an Associate Client Success Manager, Enterprise based in New Your City to support up to 75 current Yext customers. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Yext Account Managers play an integral role in our business by building strong working relationships with each and every client, driving annual renewals and upsells. Account Managers will work with cross-functional teams including Sales, Business Development, Client Delivery and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience.
Client Success Manager Salary ranges
The most common Client Success Manager salary in New York is between $70k - $80k.
Average Client Success Manager Salary by Company Size
People with the job title Client Success Manager make the most at companies with 51-200 employees, earning $79,643 on average.
Client Success Manager Salary by gender
The average Client Success Manager salary for women is $71,455 and the average Client Success Manager salary for men is $82,938.
Client Success Manager Salary by Years of Experience
The average salary for a Client Success Manager with 7+ years of experience is $85,222. The average salary for <1 year of experience is $64,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $54,004 | Min: $31K Max: $80K |
| Operations Associate | $59,853 | Min: $35K Max: $150K |
| Office Manager | $59,960 | Min: $40K Max: $88K |
| Sales Operations Analyst | $64,587 | Min: $30K Max: $119K |
| Technical Support | $73,781 | Min: $30K Max: $169K |
| Client Success Manager | $74,479 | Min: $40K Max: $110K |
| Customer Support Manager | $76,154 | Min: $45K Max: $114K |
| Desktop Support | $76,273 | Min: $44K Max: $118K |
| Operations Manager | $85,600 | Min: $45K Max: $132K |
| Marketing Operations Manager | $87,875 | Min: $67K Max: $116K |
| Business Intelligence Analyst | $88,350 | Min: $55K Max: $125K |
| Business Analyst | $88,875 | Min: $65K Max: $160K |
| Senior Business Analyst | $102,761 | Min: $74K Max: $175K |
| Sales Operations Manager | $104,727 | Min: $50K Max: $150K |
| Director of Operations | $121,615 | Min: $55K Max: $200K |
| Director of Customer Success | $132,176 | Min: $98K Max: $208K |
| Vice President of Operations | $177,227 | Min: $102K Max: $279K |
| Vice President of Care | $190,750 | Min: $179K Max: $212K |
| COO (Chief Operating Officer) | $214,324 | Min: $95K Max: $588K |
NYC Companies with the Highest Operations Salaries
Skills that affect Client Success Manager salaries in New York
1
Customer Support
3% have this skill
2
Account Management Ops
3% have this skill
3
Customer Relationship Management
2% have this skill
4
Account Management
2% have this skill
5
Business Operations
2% have this skill
6
Client Relations
2% have this skill
Recent Client Success Manager salaries in New York
$67,000
Yearly Salary
A Senior Associate, Client Solutions reported a yearly salary of $67,000
7+ Years of Experience
Female
500+ Employees
New York
$72,000
Yearly Salary
A Client Success Manager reported a yearly salary of $72,000
< 1 Year of Experience
Male
500+ Employees
New York
$100,000
Yearly Salary
A Product Specialist reported a yearly salary of $100,000
1-3 Years of Experience
Male
11-50 Employees
New York
$115,000
Yearly Salary
A Claims Manager reported a yearly salary of $115,000
7+ Years of Experience
Male
51-200 Employees
New York
$72,000
Yearly Salary
A Account Manager reported a yearly salary of $72,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$60,000
Yearly Salary
A Client Success Manager reported a yearly salary of $60,000 with +$4,500 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$72,000
Yearly Salary
A Senior Key Account Manager reported a yearly salary of $72,000 with +$60,000 in additional cash compensation
3-5 Years of Experience
Female
500+ Employees
New York
$77,000
Yearly Salary
A Client Success Manager reported a yearly salary of $77,000 with +$6,500 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
New York
$75,000
Yearly Salary
A East Coast Head of Market reported a yearly salary of $75,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
New York
>10 Reports
$75,000
Yearly Salary
A Digital Campaign Manager reported a yearly salary of $75,000
1-3 Years of Experience
Prefer not to say
11-50 Employees
New York
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