Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
Game Developer
Hardware Engineer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Junior Business Analyst
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Junior Software Engineer
Lead Software Engineer
Machine Learning Engineer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
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PR Specialist
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
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QA Engineer
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Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Site Reliability Engineer
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Software Engineer
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Systems Engineer
Technical Product Manager
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Technical Writer
UI Designer
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Vice President of Care
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Vice President of Talent Acquisition
Visual Designer
New York
New York
Customer Support Manager salary in New York
Average Base Salary in New York
$77,722
$6,667
Additional Cash Compensation
$84,389
Total Compensation
Median: $78K
Min: $45K
Max: $129K
How Much Does a Customer Support Manager Make in New York?
The average salary for a Customer Support Manager in New York is $77,722. The average additional cash compensation for a Customer Support Manager in New York is $6,667. The average total compensation for a Customer Support Manager in New York is $84,389. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.
NYC by the numbers
4,946
Total number of Tech companies in NYC
190,158
Total number of tech users on Built In NYC
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Customer Support Manager jobs in NYC
Team Lead, Customer Support
+39
Lead and coach a subset of the Customer Operations team to provide customers with a great Squarespace experience.
Keep the team up-to-date on department updates. This includes explaining business reasons that drive new initiatives so team members understand the context of what's happening across the company and why.
Ensure the daily activities of the team, including e-mail and live chat support, and other related responsibilities are accomplished (quality, training, escalations, etc.).
Stay current on Squarespace product developments to coach your team on fielding tickets.
Take customer escalations.
Help with the queues during peak chat and email hours.
Engage team members in long-term career development conversations.
Shape the broader strategy for the department with cross-functional collaboration.
Lead projects and partner with peers on local or departmental projects.
Endeavor to improve team processes and performance for the benefit of your team, customers and the business.
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack).
Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback.
Manage queue of open issues to deliver timely and effective solutions - escalating when necessary.
Communicate bugs and user feedback to our Product team.
Help with customer retention and contribute recommendations for improving our product and processes.
Customer Support Associate
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.
Customer Support Manager
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email.
Resolve issues in a timely way while effectively prioritizing customer needs.
Triage tickets to the appropriate internal departments and work with them to resolve the issue.
Identify trends in support needs to influence site design, email copy, and product workflow.
Customer Support Associate
+21
The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your mission as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a timely, professional and effective manner.
Be the product expert and open to learning all facets of the business, product, and service offer.
Clearly explain access technology and product details to stakeholders via email and phone.
Provide quick, knowledgeable, and “best-in-class” customer service to all stakeholders.
Ensure a seamless customer experience from start to finish, including assisting Customer Success Managers in account coordination from Purchase Order to end-user usage.
Coordinate and troubleshoot with stakeholders.
Create, compose, and manage Help Center documentation including editing existing articles and creating new ones when need arises/new features are released.
Update management on customer related trends and suggest improvements.
OwnBackup is looking for a Technical Customer Support Engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities.
If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!
The Smartling Customer Support team provides exceptional support to our customers and platform users. Customer support is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You're a great match if you are quick to learn a new product, analytical, and driven to help customers solve problems.
Troubleshooting DNS problems in the context of larger, client-specific application topologies.
Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers.
Becoming familiar with, monitoring, and working to improve NS1's various subsystems.
Identifying areas for improvement and offering constructive advice, both customer-facing and internally.
Collaborating with TechOps and DevOps engineers to investigate customer-reported issues.
Customer Support Manager Salary ranges
The most common Customer Support Manager salary in New York is between $60k - $70k.
Average Customer Support Manager Salary by Company Size
People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $91,000 on average.
Customer Support Manager Salary by gender
The average Customer Support Manager salary for women is $72,300 and the average Customer Support Manager salary for men is $129,000.
Customer Support Manager Salary by Years of Experience
The average salary for a Customer Support Manager with 7+ years of experience is $129,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,468 | Min: $31K Max: $88K |
| Office Manager | $62,492 | Min: $40K Max: $105K |
| Operations Associate | $63,346 | Min: $35K Max: $150K |
| Sales Operations Analyst | $65,440 | Min: $30K Max: $119K |
| Desktop Support | $74,600 | Min: $44K Max: $118K |
| Technical Support | $76,182 | Min: $30K Max: $169K |
| Customer Support Manager | $77,722 | Min: $45K Max: $129K |
| Client Success Manager | $80,291 | Min: $40K Max: $150K |
| Business Analyst | $88,136 | Min: $59K Max: $167K |
| Business Intelligence Analyst | $90,209 | Min: $55K Max: $150K |
| Operations Manager | $93,644 | Min: $45K Max: $250K |
| Marketing Operations Manager | $95,667 | Min: $67K Max: $160K |
| Senior Business Analyst | $103,911 | Min: $74K Max: $175K |
| Sales Operations Manager | $110,333 | Min: $50K Max: $180K |
| Director of Operations | $125,066 | Min: $55K Max: $200K |
| Director of Customer Success | $135,846 | Min: $98K Max: $208K |
| Vice President of Operations | $179,606 | Min: $100K Max: $300K |
| Vice President of Care | $187,333 | Min: $160K Max: $212K |
| COO (Chief Operating Officer) | $224,799 | Min: $95K Max: $588K |
Skills that affect Customer Support Manager salaries in New York
1
Customer Support
3% have this skill
2
Team Training & Development
2% have this skill
3
Operations Management
1% have this skill
4
Account Management Ops
1% have this skill
5
Office Management
1% have this skill
6
Business Operations
1% have this skill
Recent Customer Support Manager salaries in New York
$129,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $129,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $75,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$66,000
Yearly Salary
A Client services manager reported a yearly salary of $66,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$45,000
Yearly Salary
A Community Manager reported a yearly salary of $45,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Sr. CX Specialist: Product & Platform reported a yearly salary of $65,000
5-7 Years of Experience
Female
201-500 Employees
New York
1-5 Reports
$52,000
Yearly Salary
A Onboarding Team Lead reported a yearly salary of $52,000
1-3 Years of Experience
Female
500+ Employees
New York
5-10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$90,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $90,000
1-3 Years of Experience
Female
201-500 Employees
New York
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