Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
PR Manager
PR Specialist
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
QA Analyst
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Scrum Master
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Senior UI Designer
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SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
New York
New York
Customer Support Manager salary in New York
Average Base Salary in New York
$75,000
$2,000
Additional Cash Compensation
$77,000
Total Compensation
Median: $75K
Min: $45K
Max: $114K
How Much Does a Customer Support Manager Make in New York?
The average salary for a Customer Support Manager in New York is $75,000. The average additional cash compensation for a Customer Support Manager in New York is $2,000. The average total compensation for a Customer Support Manager in New York is $77,000. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.
NYC by the numbers
3,770
Total number of Tech companies in NYC
160,553
Total number of tech users on Built In NYC
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Customer Support Manager jobs in NYC11
Help us Build the Future of Money
Gemini Trust Company, LLC (Gemini) is a licensed digital asset exchange and custodian. We built the Gemini platform so customers can buy, sell, and store digital assets (e.g., Bitcoin, Ethereum, and Zcash) in a regulated, secure, and compliant manner.
Digital assets and blockchain technology have the power to transform the world for good. This truth, along with our core values, form the bedrock of our company
Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects.
Customer Support Associate
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team.
Provide Account Managers with updates regarding the status of the shipment.
Reach out to facilities for necessary accommodation (ie: early or late trucks).
Consistent load recovery communications: cross docking, transloading and repowers.
Schedule and reschedule shipments as needed.
Follow and iterate standard operating procedures.
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.
Responsible for providing product support to OwnBackup Clients.
Assist customers with basic troubleshooting and answer questions within the defined support SLA.
Identifying root causes, proposing test cases and proposing solutions to fix the problem.
Providing timely information to customer facing teams to improve overall customer satisfaction.
Mentoring internal support teams on technical issues and best practices.
Building relationships with other teams across Customer Service, Development as a technical expert.
Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting).
Drive complex, high-profile, customer technical escalations.
Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
Associate Customer Support Manager
+32
As Skillshare’s Associate Customer Support Manager, you’ll play an integral role in building out our customer support program by overseeing our global support staff and empowering them to deliver an amazing experience to our community. In this role, you’ll manage the day-to-day for a team of 15 remote support agents, create new systems and processes to track quality and scale efficiency, and develop and facilitate trainings for the team to ensure ongoing growth and engagement.
Troubleshooting DNS problems in the context of larger, client-specific application topologies.
Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers.
Becoming familiar with, monitoring, and working to improve NS1's various subsystems.
Identifying areas for improvement and offering constructive advice, both customer-facing and internally.
Collaborating with TechOps and DevOps engineers to investigate customer-reported issues.
As our a Customer Support Specialist, you’ll be our first line of support across multiple channels (email, live chat, and occasionally phone or video) for our rapidly growing customer base. Your empathetic approach, deep product knowledge and quick, solution-oriented responses will turn frustrating situations into joyful experiences for our customers. The feedback you collect will directly help shape product and operational improvements.
Customer Support Representative US (Student Position)
+15
Customer Support Representative – NY, NY (Student Position)
By putting employees at the center of business success, Gameffective helps companies increase efficiency, drive customer experience and become more agile. Gameffective makes employees more proficient, aligned, and engaged, maximizing the value they create for your organization. Using tools like adaptive microlearning, real-time feedback, and gamification, it significantly speeds up
Customer Support Manager Salary ranges
The most common Customer Support Manager salary in New York is between $60k - $70k.
Average Customer Support Manager Salary by Company Size
People with the job title Customer Support Manager make the most at companies with 51-200 employees, earning $89,000 on average.
Customer Support Manager Salary by gender
Customer Support Manager Salary by Years of Experience
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $54,406 | Min: $31K Max: $88K |
| Operations Associate | $61,166 | Min: $35K Max: $150K |
| Office Manager | $61,887 | Min: $40K Max: $88K |
| Sales Operations Analyst | $64,669 | Min: $30K Max: $119K |
| Technical Support | $71,383 | Min: $30K Max: $169K |
| Customer Support Manager | $75,000 | Min: $45K Max: $114K |
| Desktop Support | $75,583 | Min: $44K Max: $118K |
| Client Success Manager | $78,066 | Min: $40K Max: $150K |
| Business Analyst | $87,950 | Min: $65K Max: $167K |
| Marketing Operations Manager | $88,909 | Min: $67K Max: $116K |
| Business Intelligence Analyst | $89,848 | Min: $55K Max: $125K |
| Operations Manager | $91,622 | Min: $45K Max: $250K |
| Sales Operations Manager | $103,357 | Min: $50K Max: $150K |
| Senior Business Analyst | $103,630 | Min: $74K Max: $175K |
| Director of Operations | $122,488 | Min: $55K Max: $200K |
| Director of Customer Success | $139,120 | Min: $98K Max: $208K |
| Vice President of Operations | $182,565 | Min: $102K Max: $300K |
| Vice President of Care | $187,333 | Min: $160K Max: $212K |
| COO (Chief Operating Officer) | $215,540 | Min: $95K Max: $588K |
NYC Companies with the Highest Operations Salaries
Skills that affect Customer Support Manager salaries in New York
1
Customer Support
3% have this skill
2
Team Training & Development
2% have this skill
3
Operations Management
1% have this skill
4
Account Management Ops
1% have this skill
5
Office Management
1% have this skill
6
Business Operations
1% have this skill
Recent Customer Support Manager salaries in New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $75,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$66,000
Yearly Salary
A Client services manager reported a yearly salary of $66,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$45,000
Yearly Salary
A Community Manager reported a yearly salary of $45,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Sr. CX Specialist: Product & Platform reported a yearly salary of $65,000
5-7 Years of Experience
Female
201-500 Employees
New York
1-5 Reports
$52,000
Yearly Salary
A Onboarding Team Lead reported a yearly salary of $52,000
1-3 Years of Experience
Female
500+ Employees
New York
5-10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$90,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $90,000
1-3 Years of Experience
Female
201-500 Employees
New York
$60,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $60,000
1-3 Years of Experience
Female
201-500 Employees
New York
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