Customer Support Manager salary in New York
Average Base Salary in New York
$83,286
$7,759
Additional Cash Compensation
$91,045
Total Compensation
Median: $83K
Min: $45K
Max: $140K
How Much Does a Customer Support Manager Make in New York?
The average salary for a Customer Support Manager in New York is $83,286. The average additional cash compensation for a Customer Support Manager in New York is $7,759. The average total compensation for a Customer Support Manager in New York is $91,045. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.
NYC by the numbers
5,504
Total number of Tech companies in NYC
337,259
Total number of tech users on Built In NYC
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Customer Support Manager
Customer Support Rep
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New York
Customer Support Manager jobs in NYC
The Director of Technical Customer Support leads Matillion’s world-wide customer support organization, ensuring all service levels are met or exceeded, and initiating new and enhanced processes to improve team productivity and delight Matillion’s customers.
As a Support Specialist, you'll become an expert on the Peakon product suite, you will build relationships with our clients and educate them on our product features and methodology. You will help our users optimize their use of Peakon by providing and contributing to best practices, help center material, training content and internal documentation.
Latch is seeking a Customer Support Manager to oversee our Customer Support team. You will help hire, train, and manage the next phase of Latch’s above and beyond customer support team as they embark on new challenges and opportunities posed by a plethora of new LatchOS software offerings. Latch’s Customer Support team focuses on all general customer support inquiries and all app/platform based issues. Latch has a separate dedicated Technical
Customer Support Specialist
+50
The Customer Support Specialist will be joining our Customer Success team to be the "first line of defense" for many of the interactions we have with customers. In this role, you will play an integral role in shaping the customer experience we provide and helping our league partners (our customers) get the most value out of our product and service. The Customer Support Specialist will always be a strong team player in lending a hand on projects that tie directly back to departmental goals. We want our partners to rave about our service and tell other organizations about LeagueApps, all thanks to you!
We’re looking for an experienced Customer Support Representative to join our Customer Experience Team. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.
The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your mission as a Customer Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a timely, professional and effective manner.
Working alongside the Engineering team to dig deeper into bug issues or help explain further context into feature requests;
Collaborating with Sales Account Executives on prospect issues and help provide solutions to improve a prospect’s trial experience;
Sharing and discussing key customer interactions with Customer Success Managers to drive strategic success with customers.
Manager, Customer Support
+46
Oversee all activities and members of the Customer Support team, while working closely with Customer Success Managers, Account Managers and sales teams.
Serve as a point of escalation for critical customer questions. Work with the Customer Success team to resolve all client issues.
Set and manage objectives and key results of Support team.
Mentor group members and coach on job responsibilities and role.
Drive innovation with how PitchBook interacts with inbound questions, concerns and product inquiries.
Involvement with hiring and personnel decisions.
Monitor and evaluate technology used to serve our clients including LiveChat, email, ServiceCloud and phone support.
Work cross-functionally with all PitchBook teams to resolve customer issues and improve response times.
Customer Support Engineer
+63
We are looking for an exceptional Customer Support Engineer to join our team. Your day to day will be a mix of reactive and proactive work while directly liaising with our customers. Your goal will be to ensure every customer interaction ends with them mastering a part of our product they didn’t understand before. If you are an empathetic and patient communicator that loves to be the first to review and fix technical problems, you’re perfect for this role.
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.
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We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market
The Role:
As the Manager of the Customer Support, you will be responsible for leading our Customer Support team, who provides quality and timely service to educational institutions, administrators, teachers, students, etc. Working in partnership with the Director of Customer Support, you will help build a scalable and sustainable support organization that will meet the current and future growth needs of Newsela. You will be responsible for
Customer Support Manager Salary ranges
The most common Customer Support Manager salary in New York is between $60k - $70k.
Average Customer Support Manager Salary by Company Size
People with the job title Customer Support Manager make the most at companies with 51-200 employees, earning $89,464 on average.
Customer Support Manager Salary by gender
The average Customer Support Manager salary for women is $79,509 and the average Customer Support Manager salary for men is $92,211.
Customer Support Manager Salary by Years of Experience
The average salary for a Customer Support Manager with 7+ years of experience is $112,000. The average salary for <1 year of experience is $65,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $55,196 | Min: $31K Max: $88K |
| Office Manager | $64,161 | Min: $40K Max: $110K |
| Operations Associate | $66,226 | Min: $35K Max: $180K |
| Sales Operations Analyst | $72,036 | Min: $30K Max: $119K |
| Desktop Support | $72,684 | Min: $44K Max: $118K |
| Technical Support | $74,642 | Min: $30K Max: $169K |
| Customer Support Manager | $83,286 | Min: $45K Max: $140K |
| Business Analyst | $89,419 | Min: $59K Max: $230K |
| Client Success Manager | $91,666 | Min: $35K Max: $225K |
| Business Intelligence Analyst | $92,400 | Min: $55K Max: $150K |
| Operations Manager | $94,088 | Min: $45K Max: $250K |
| Marketing Operations Manager | $96,783 | Min: $67K Max: $160K |
| Senior Business Analyst | $106,001 | Min: $74K Max: $175K |
| Sales Operations Manager | $112,618 | Min: $50K Max: $180K |
| Director of Operations | $130,221 | Min: $55K Max: $235K |
| Director of Customer Success | $138,430 | Min: $85K Max: $208K |
| Vice President of Operations | $183,932 | Min: $100K Max: $300K |
| Vice President of Care | $193,100 | Min: $160K Max: $245K |
| COO (Chief Operating Officer) | $230,681 | Min: $95K Max: $588K |
Skills that affect Customer Support Manager salaries in New York
1
Customer Support
3% have this skill
2
Team Training & Development
2% have this skill
3
Operations Management
1% have this skill
4
Business Operations
1% have this skill
5
Account Management Ops
1% have this skill
6
IT Support
1% have this skill
Recent Customer Support Manager salaries in New York
$95,000
Yearly Salary
A Customer Support Engineer reported a yearly salary of $95,000
7+ Years of Experience
Male
51-200 Employees
New York
$130,000
Yearly Salary
A Senior Manager of Support reported a yearly salary of $130,000
5-7 Years of Experience
Male
51-200 Employees
New York
$85,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $85,000 with +$25,000 in additional cash compensation
3-5 Years of Experience
Female
501-1,000 Employees
New York
$64,000
Yearly Salary
A Associate Customer Success Manager reported a yearly salary of $64,000 with +$6,400 in additional cash compensation
1-3 Years of Experience
Male
501-1,000 Employees
New York
$65,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $65,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
New York
$90,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $90,000
3-5 Years of Experience
Male
11-50 Employees
New York
$95,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $95,000 with +$9,500 in additional cash compensation
1-3 Years of Experience
Other
51-200 Employees
New York
$95,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $95,000 with +$10,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
New York
$85,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $85,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
New York
$80,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $80,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
New York
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