Customer Support Manager salary in New York

Average Base Salary in New York

$77,500
$5,556
Additional Cash Compensation
$83,056
Total Compensation
Median: $78K
Min: $45K
Max: $129K

How Much Does a Customer Support Manager Make in New York?

The average salary for a Customer Support Manager in New York is $77,500. The average additional cash compensation for a Customer Support Manager in New York is $5,556. The average total compensation for a Customer Support Manager in New York is $83,056. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.

NYC by the numbers

5,321
Total number of Tech companies in NYC
281,539
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE
Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
Game Developer
Hardware Engineer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Junior Business Analyst
Junior Data Analyst
Junior Data Scientist
Junior Software Engineer
Lead Software Engineer
Machine Learning Engineer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
PR Manager
PR Specialist
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Engineer
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Site Reliability Engineer
Social Media Manager
Software Engineer
Software Test Engineer
Systems Engineer
Technical Product Manager
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of People
Vice President of Product
Vice President of Sales
Vice President of Talent Acquisition
Visual Designer
New York
New York

Customer Support Manager jobs in NYC

Customer Support Team Lead

Greater NYC Area
19 hours ago
+31
Enable the Customer Support Engineers’ success by developing a transparent, collaborative and customer centric team. Ensure your team builds the agility, technical expertise and interpersonal skills needed to support our global customers effectively. Conduct performance reviews, provide coaching, share feedback regularly and partner with employees on career development by applying our Celonis Values. Manage all aspects of customer support delivery, including daily operations, scheduling, meetings, addressing customer feedback, creating and refining support processes. Foster a strong partnership between the different Celonis Support teams and stakeholders in other regions and Celonis Lines of Businesses. Partner with regional and global peers at Celonis to ensure consistency and follow-through for global processes and coordination of resources. Work schedule: Monday-Friday 11:00am EST – 8:00pm EST (+/- 1h flexibility), weekend on call.

Customer Support Associate

Greater NYC Area
1 week ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Customer Support Specialist

Greater NYC Area
1 day ago
+17
Work directly with clients to effectively manage their needs. Communicate via telephone and email to address client issues. Obtain and process all client information and transactions- including rollover, loans, and distribution requests. Answer client questions or concerns in a timely, informative, and professional manner (within 24 hours). Maintain all internal SLA’s of inbound tickets. Where needed, outbound communications with clients to proactively communicate client issues around payroll, or administration of the plan. Calmly handle customer complaints and work to find solutions. Seek assistance and escalate issues. Work with and report progress to the VP of Client Services. Perform basic administrative tasks and clerical duties as necessary. Exhibit expert knowledge regarding the products and services offered. Work according to set standards and operating procedures.

Customer Support Representative

Greater NYC Area
1 day ago
+22
We’re looking for an experienced Customer Support Representative to join our Customer Experience Team. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Customer Support Analyst

Greater NYC Area
3 days ago
+31
ABOUT THE ROLE The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your role as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a  timely, professional and effective manner. The outcomes we’re looking for: Provide thorough solutions and develop trusting partnerships with our clients Ans

Customer Support Specialist

Greater NYC Area
1 week ago
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.  

Technical Customer Support Engineer

Greater NYC Area
1 week ago
+24
OwnBackup is looking for a Technical Customer Support Engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities. If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!

VP, Customer Support

Greater NYC Area
2 weeks ago
+51
Manage customer success teams at Vimeo, including Tier 2 technical support, Enterprise support, and outsourced Tier 1 support, a team of 100+. Strategically manage cross-functional relationships with leaders in Product, Engineering, Legal and Marketing to advocate for users and influence major product rollouts and long-term product roadmap. Manage large customer success operating budget, with a focus on reducing expenses and cost per ticket across teams while maintaining customer satisfaction ratings. Optimize support operations and systems across phone, chat, email, etc, and make workflow adjustments. Own relationship with outside vendors including provide of entire Tier 1 and Tier 0 support for the company. Act as communication lead during emergency issues, such as site outages, whenever they may occur and divert support resources to minimize SLA breaches. Oversee the performance of the entire support organization: CSAT rating (95%), Help Center (95% self-serve), and Tier 1 volume (90% of tickets).

Migration Customer Support Engineer

Greater NYC Area
2 weeks ago
+12
Planning, leading and executing client migrations onto the NS1 platform. Supporting CSMs on technical calls with NS1 customers. Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers. Becoming technical expert of NS1 products and subsystems. Identifying areas for improvement and offering constructive advice, both customer-facing and internally. Assisting with Support tickets - participating in the oncall rotations.

Senior Customer Support Engineer

Greater NYC Area
2 weeks ago
+12
We're looking for creative individuals who enjoy a healthy mix of hacking and helping. You're the type of person who secretly likes the fact that you run tech support for your entire family. You have experience running Linux-heavy distributed applications at scale, but you never forget the fact that a product is nothing without a legion of happy users.

Director, Customer Support

Greater NYC Area
3 weeks ago
+43
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in New York is between $60k - $70k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 501-1,000 employees, earning $89,300 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $71,000 and the average Customer Support Manager salary for men is $92,375.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $129,000. The average salary for <1 year of experience is $65,000.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,900
Min: $31K
Max: $88K
Office Manager $62,763
Min: $40K
Max: $105K
Operations Associate $65,095
Min: $35K
Max: $165K
Sales Operations Analyst $67,907
Min: $30K
Max: $119K
Technical Support $73,383
Min: $30K
Max: $169K
Desktop Support $73,389
Min: $44K
Max: $118K
Customer Support Manager $77,500
Min: $45K
Max: $129K
Client Success Manager $86,014
Min: $40K
Max: $190K
Business Analyst $88,812
Min: $59K
Max: $230K
Business Intelligence Analyst $92,323
Min: $55K
Max: $150K
Marketing Operations Manager $92,587
Min: $67K
Max: $160K
Operations Manager $93,229
Min: $45K
Max: $250K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $112,731
Min: $50K
Max: $180K
Director of Operations $128,224
Min: $55K
Max: $235K
Director of Customer Success $136,845
Min: $98K
Max: $208K
Vice President of Operations $181,231
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $229,186
Min: $95K
Max: $588K

Skills that affect Customer Support Manager salaries in New York

1
Customer Support
2% have this skill
2
Team Training & Development
2% have this skill
3
Operations Management
1% have this skill
4
Account Management Ops
1% have this skill
5
Business Operations
1% have this skill
6
Office Management
1% have this skill

Recent Customer Support Manager salaries in New York

$58,000
Yearly Salary
A Voice of Customer Specialist reported a yearly salary of $58,000
1-3 Years of Experience
Female
201-500 Employees
New York
$67,000
Yearly Salary
A Workspace Manager reported a yearly salary of $67,000
1-3 Years of Experience
Male
51-200 Employees
New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
< 1 Year of Experience
Male
501-1,000 Employees
New York
$108,500
Yearly Salary
A Customer Support Manager reported a yearly salary of $108,500 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
501-1,000 Employees
New York
$129,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $129,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $75,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$66,000
Yearly Salary
A Client services manager reported a yearly salary of $66,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$45,000
Yearly Salary
A Community Manager reported a yearly salary of $45,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
New York
1-5 Reports
Salaries//Operations//Customer Support Manager