Customer Support Manager salary in New York
Average Base Salary in New York
$77,500
$5,556
Additional Cash Compensation
$83,056
Total Compensation
Median: $78K
Min: $45K
Max: $129K
How Much Does a Customer Support Manager Make in New York?
The average salary for a Customer Support Manager in New York is $77,500. The average additional cash compensation for a Customer Support Manager in New York is $5,556. The average total compensation for a Customer Support Manager in New York is $83,056. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.
NYC by the numbers
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Customer Support Manager
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Visual Designer
New York
New York
Customer Support Manager jobs in NYC
Enable the Customer Support Engineers’ success by developing a transparent, collaborative and customer centric team. Ensure your team builds the agility, technical expertise and interpersonal skills needed to support our global customers effectively.
Conduct performance reviews, provide coaching, share feedback regularly and partner with employees on career development by applying our Celonis Values.
Manage all aspects of customer support delivery, including daily operations, scheduling, meetings, addressing customer feedback, creating and refining support processes.
Foster a strong partnership between the different Celonis Support teams and stakeholders in other regions and Celonis Lines of Businesses.
Partner with regional and global peers at Celonis to ensure consistency and follow-through for global processes and coordination of resources.
Work schedule: Monday-Friday 11:00am EST – 8:00pm EST (+/- 1h flexibility), weekend on call.
Customer Support Associate
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.
Work directly with clients to effectively manage their needs.
Communicate via telephone and email to address client issues.
Obtain and process all client information and transactions- including rollover, loans, and distribution requests.
Answer client questions or concerns in a timely, informative, and professional manner (within 24 hours).
Maintain all internal SLA’s of inbound tickets.
Where needed, outbound communications with clients to proactively communicate client issues around payroll, or administration of the plan.
Calmly handle customer complaints and work to find solutions.
Seek assistance and escalate issues.
Work with and report progress to the VP of Client Services.
Perform basic administrative tasks and clerical duties as necessary.
Exhibit expert knowledge regarding the products and services offered.
Work according to set standards and operating procedures.
We’re looking for an experienced Customer Support Representative to join our Customer Experience Team. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.
Customer Support Analyst
+31
ABOUT THE ROLE
The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your role as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a timely, professional and effective manner.
The outcomes we’re looking for:
Provide thorough solutions and develop trusting partnerships with our clients
Ans
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.
OwnBackup is looking for a Technical Customer Support Engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities.
If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!
Manage customer success teams at Vimeo, including Tier 2 technical support, Enterprise support, and outsourced Tier 1 support, a team of 100+.
Strategically manage cross-functional relationships with leaders in Product, Engineering, Legal and Marketing to advocate for users and influence major product rollouts and long-term product roadmap.
Manage large customer success operating budget, with a focus on reducing expenses and cost per ticket across teams while maintaining customer satisfaction ratings.
Optimize support operations and systems across phone, chat, email, etc, and make workflow adjustments.
Own relationship with outside vendors including provide of entire Tier 1 and Tier 0 support for the company.
Act as communication lead during emergency issues, such as site outages, whenever they may occur and divert support resources to minimize SLA breaches.
Oversee the performance of the entire support organization: CSAT rating (95%), Help Center (95% self-serve), and Tier 1 volume (90% of tickets).
Planning, leading and executing client migrations onto the NS1 platform.
Supporting CSMs on technical calls with NS1 customers.
Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers.
Becoming technical expert of NS1 products and subsystems.
Identifying areas for improvement and offering constructive advice, both customer-facing and internally.
Assisting with Support tickets - participating in the oncall rotations.
We're looking for creative individuals who enjoy a healthy mix of hacking and helping. You're the type of person who secretly likes the fact that you run tech support for your entire family. You have experience running Linux-heavy distributed applications at scale, but you never forget the fact that a product is nothing without a legion of happy users.
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.
Customer Support Manager Salary ranges
The most common Customer Support Manager salary in New York is between $60k - $70k.
Average Customer Support Manager Salary by Company Size
People with the job title Customer Support Manager make the most at companies with 501-1,000 employees, earning $89,300 on average.
Customer Support Manager Salary by gender
The average Customer Support Manager salary for women is $71,000 and the average Customer Support Manager salary for men is $92,375.
Customer Support Manager Salary by Years of Experience
The average salary for a Customer Support Manager with 7+ years of experience is $129,000. The average salary for <1 year of experience is $65,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,900 | Min: $31K Max: $88K |
| Office Manager | $62,763 | Min: $40K Max: $105K |
| Operations Associate | $65,095 | Min: $35K Max: $165K |
| Sales Operations Analyst | $67,907 | Min: $30K Max: $119K |
| Technical Support | $73,383 | Min: $30K Max: $169K |
| Desktop Support | $73,389 | Min: $44K Max: $118K |
| Customer Support Manager | $77,500 | Min: $45K Max: $129K |
| Client Success Manager | $86,014 | Min: $40K Max: $190K |
| Business Analyst | $88,812 | Min: $59K Max: $230K |
| Business Intelligence Analyst | $92,323 | Min: $55K Max: $150K |
| Marketing Operations Manager | $92,587 | Min: $67K Max: $160K |
| Operations Manager | $93,229 | Min: $45K Max: $250K |
| Senior Business Analyst | $104,597 | Min: $74K Max: $175K |
| Sales Operations Manager | $112,731 | Min: $50K Max: $180K |
| Director of Operations | $128,224 | Min: $55K Max: $235K |
| Director of Customer Success | $136,845 | Min: $98K Max: $208K |
| Vice President of Operations | $181,231 | Min: $100K Max: $300K |
| Vice President of Care | $192,100 | Min: $160K Max: $235K |
| COO (Chief Operating Officer) | $229,186 | Min: $95K Max: $588K |
Skills that affect Customer Support Manager salaries in New York
1
Customer Support
2% have this skill
2
Team Training & Development
2% have this skill
3
Operations Management
1% have this skill
4
Account Management Ops
1% have this skill
5
Business Operations
1% have this skill
6
Office Management
1% have this skill
Recent Customer Support Manager salaries in New York
$58,000
Yearly Salary
A Voice of Customer Specialist reported a yearly salary of $58,000
1-3 Years of Experience
Female
201-500 Employees
New York
$67,000
Yearly Salary
A Workspace Manager reported a yearly salary of $67,000
1-3 Years of Experience
Male
51-200 Employees
New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
< 1 Year of Experience
Male
501-1,000 Employees
New York
$108,500
Yearly Salary
A Customer Support Manager reported a yearly salary of $108,500 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
501-1,000 Employees
New York
$129,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $129,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $75,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$66,000
Yearly Salary
A Client services manager reported a yearly salary of $66,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$45,000
Yearly Salary
A Community Manager reported a yearly salary of $45,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
New York
1-5 Reports
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