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Customer Support Manager
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Account Manager
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Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
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Client Success Manager
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Customer Support Manager
Customer Support Rep
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Visual Designer
New York
New York
Customer Support Manager salary in New York
Average Base Salary in New York
$79,861
$7,143
Additional Cash Compensation
$87,004
Total Compensation
Median: $80K
Min: $45K
Max: $129K
How Much Does a Customer Support Manager Make in New York?
The average salary for a Customer Support Manager in New York is $79,861. The average additional cash compensation for a Customer Support Manager in New York is $7,143. The average total compensation for a Customer Support Manager in New York is $87,004. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.
NYC by the numbers
5,177
Total number of Tech companies in NYC
227,668
Total number of tech users on Built In NYC
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ALL INFO IS 100% ANONYMOUS & PRIVATE
Customer Support Manager jobs in NYC
Work directly with clients to effectively manage their needs.
Communicate via telephone and email to address client issues.
Obtain and process all client information and transactions- including rollover, loans, and distribution requests.
Answer client questions or concerns in a timely, informative, and professional manner (within 24 hours).
Maintain all internal SLA’s of inbound tickets.
Where needed, outbound communications with clients to proactively communicate client issues around payroll, or administration of the plan.
Calmly handle customer complaints and work to find solutions.
Seek assistance and escalate issues.
Work with and report progress to the VP of Client Services.
Perform basic administrative tasks and clerical duties as necessary.
Exhibit expert knowledge regarding the products and services offered.
Work according to set standards and operating procedures.
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email.
Resolve issues in a timely way while effectively prioritizing customer needs.
Triage tickets to the appropriate internal departments and work with them to resolve the issue.
Identify trends in support needs to influence site design, email copy, and product workflow.
OkCupid is looking to hire an experienced NYC-based Customer Support Manager to manage a remote team of agents. Reporting to the Director of Customer Experience, you will have the opportunity to lead the support team of an established company that is growing in new and exciting ways, to work with teams across OkCupid as a customer advocate, and to build the future of support for our diverse, global user base.
OwnBackup is looking for a Technical Customer Support Engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities.
If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!
Customer Support Associate (Later Shift with Remote Flexibility)
+39
Answer customer inquiries and requests through email, phone and chat support in a timely manner.
Gather product feedback and customer insights in order to constantly improve the customer experience.
Escalate concerns to relevant individuals across the Customer Support team and beyond.
Properly manage and document all work performed as part of ticket queue management in Zendesk.
Customer Support Specialist
The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.
Customer Support Manager Salary ranges
The most common Customer Support Manager salary in New York is between $60k - $70k.
Average Customer Support Manager Salary by Company Size
People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $95,375 on average.
Customer Support Manager Salary by gender
The average Customer Support Manager salary for women is $72,300 and the average Customer Support Manager salary for men is $118,750.
Customer Support Manager Salary by Years of Experience
The average salary for a Customer Support Manager with 7+ years of experience is $129,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,789 | Min: $31K Max: $88K |
| Office Manager | $62,739 | Min: $40K Max: $105K |
| Operations Associate | $63,656 | Min: $35K Max: $150K |
| Sales Operations Analyst | $67,107 | Min: $30K Max: $119K |
| Desktop Support | $73,471 | Min: $44K Max: $118K |
| Technical Support | $74,387 | Min: $30K Max: $169K |
| Customer Support Manager | $79,861 | Min: $45K Max: $129K |
| Client Success Manager | $82,992 | Min: $40K Max: $150K |
| Business Analyst | $87,805 | Min: $59K Max: $167K |
| Business Intelligence Analyst | $90,322 | Min: $55K Max: $150K |
| Operations Manager | $93,041 | Min: $45K Max: $250K |
| Marketing Operations Manager | $94,262 | Min: $67K Max: $160K |
| Senior Business Analyst | $103,617 | Min: $74K Max: $175K |
| Sales Operations Manager | $112,260 | Min: $50K Max: $180K |
| Director of Operations | $126,002 | Min: $55K Max: $200K |
| Director of Customer Success | $135,544 | Min: $98K Max: $208K |
| Vice President of Operations | $178,229 | Min: $100K Max: $300K |
| Vice President of Care | $187,333 | Min: $160K Max: $212K |
| COO (Chief Operating Officer) | $223,732 | Min: $95K Max: $588K |
Skills that affect Customer Support Manager salaries in New York
1
Customer Support
2% have this skill
2
Team Training & Development
2% have this skill
3
Operations Management
1% have this skill
4
Account Management Ops
1% have this skill
5
Office Management
1% have this skill
6
Business Operations
1% have this skill
Recent Customer Support Manager salaries in New York
$108,500
Yearly Salary
A Customer Support Manager reported a yearly salary of $108,500 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
New York
$129,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $129,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $75,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$66,000
Yearly Salary
A Client services manager reported a yearly salary of $66,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$45,000
Yearly Salary
A Community Manager reported a yearly salary of $45,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Sr. CX Specialist: Product & Platform reported a yearly salary of $65,000
5-7 Years of Experience
Female
201-500 Employees
New York
1-5 Reports
$52,000
Yearly Salary
A Onboarding Team Lead reported a yearly salary of $52,000
1-3 Years of Experience
Female
500+ Employees
New York
5-10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
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