Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
PR Manager
PR Specialist
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
New York
New York
Customer Support Manager salary in New York
Average Base Salary in New York
$79,909
$5,000
Additional Cash Compensation
$84,909
Total Compensation
Median: $80K
Min: $52K
Max: $114K
How Much Does a Customer Support Manager Make in New York?
The average salary for a Customer Support Manager in New York is $79,909. The average additional cash compensation for a Customer Support Manager in New York is $5,000. The average total compensation for a Customer Support Manager in New York is $84,909. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.
NYC by the numbers
3,390
Total number of Tech companies in NYC
121,811
Total number of tech users on Built In NYC
Submit your salary info to unlock all content
ALL INFO IS 100% ANONYMOUS & PRIVATE
Customer Support Manager jobs in NYC12
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.
Technical Customer Support Engineer
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.
Aircall is on a mission is to redefine the business phone.
We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.
But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.
So if you’re a person that
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team.
Provide Account Managers with updates regarding the status of the shipment.
Reach out to facilities for necessary accommodation (ie: early or late trucks).
Consistent load recovery communications: cross docking, transloading and repowers.
Schedule and reschedule shipments as needed.
Follow and iterate standard operating procedures.
Customer Support Manager
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.
Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business.
Today, we have grown the Amplicare
Help us Build the Future of Money
Gemini Trust Company, LLC (Gemini) is a licensed digital asset exchange and custodian. We built the Gemini platform so customers can buy, sell, and store digital assets (e.g., Bitcoin, Ethereum, and Zcash) in a regulated, secure, and compliant manner.
Digital assets and blockchain technology have the power to transform the world for good. This truth, along with our core values, form the bedrock of our company
Customer Support Associate
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.
As our associate of customer delight and chief manufacturer of rainbows and unicorns (aka a reality-bending, problem-solving molder of upset customers into brand advocates), you’ll be contributing from day one. You’ll join the rapidly growing Scentbird family and help us spread the magic of fragrance to the masses! We are in search of a Customer Support Agent who specializes in Social Media!
Who We Are:
We are Sisense; a radically innovative BI company focused on redefining every aspect of business analytics. We love innovation; we always seek to develop better our solutions and delight our customers. Turning complexity into simplicity is our goal, and we accept no less than ‘WOW!’. Sisense provides a single-stack BI solution, from a blazing fast analytical server that can mash up complex data sets out of various source providers,
Software (SaaS) Customer Support
+10
Serve as the customer’s primary point of contact and resolve customer questions and complaints over the phone and through email.
Own customer issues, complaints, and questions from start to finish, including proactively following up until the issue is resolved.
Deliver a consultative experience to understand and solve for the customers’ pain points.
Investigate program bugs/issues that will then need to be tracked and fixed.
Provide solutions and troubleshooting that can include coming up with creative work-arounds.
Gain expert domain knowledge of our product and applications and contribute to their on-going development and improvements.
Coach and support new team members and the larger team.
Work on other projects as assigned.
IT Customer Support
+10
Do you excel in providing a superior level of Customer Service? Do you enjoy solving technical issues for customers? Do you consider yourself a self-starter, comfortable taking initiative? We are looking to add to our current Customer Support Team! Every member of our team is fully committed to providing our customers with a superior level of service to which they have grown accustomed.
Customer Support Manager Salary ranges
The two most common Customer Support Manager salary ranges in New York are $60k - $70k and $90k - $100k.
Average Customer Support Manager Salary by Company Size
People with the job title Customer Support Manager make the most at companies with 51-200 employees, earning $89,000 on average.
Customer Support Manager Salary by gender
Customer Support Manager Salary by Years of Experience
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $54,881 | Min: $31K Max: $80K |
| Operations Associate | $58,753 | Min: $35K Max: $150K |
| Office Manager | $60,076 | Min: $40K Max: $88K |
| Sales Operations Analyst | $65,185 | Min: $30K Max: $119K |
| Technical Support | $71,636 | Min: $30K Max: $169K |
| Client Success Manager | $74,512 | Min: $40K Max: $110K |
| Desktop Support | $76,000 | Min: $44K Max: $118K |
| Customer Support Manager | $79,909 | Min: $52K Max: $114K |
| Operations Manager | $84,563 | Min: $45K Max: $125K |
| Business Analyst | $87,457 | Min: $65K Max: $145K |
| Marketing Operations Manager | $87,875 | Min: $67K Max: $116K |
| Business Intelligence Analyst | $88,318 | Min: $55K Max: $125K |
| Senior Business Analyst | $101,891 | Min: $74K Max: $175K |
| Sales Operations Manager | $102,375 | Min: $50K Max: $150K |
| Director of Operations | $119,250 | Min: $55K Max: $200K |
| Director of Customer Success | $132,176 | Min: $98K Max: $208K |
| Vice President of Operations | $179,450 | Min: $102K Max: $279K |
| Vice President of Care | $190,750 | Min: $179K Max: $212K |
| COO (Chief Operating Officer) | $214,615 | Min: $95K Max: $588K |
NYC Companies with the Highest Operations Salaries
Skills that affect Customer Support Manager salaries in New York
1
Customer Support
5% have this skill
2
Team Training & Development
3% have this skill
3
HR Ops
1% have this skill
4
Operations Management
1% have this skill
5
Account Management Ops
1% have this skill
6
Office Management
1% have this skill
Recent Customer Support Manager salaries in New York
$65,000
Yearly Salary
A Sr. CX Specialist: Product & Platform reported a yearly salary of $65,000
5-7 Years of Experience
Female
201-500 Employees
New York
1-5 Reports
$52,000
Yearly Salary
A Onboarding Team Lead reported a yearly salary of $52,000
1-3 Years of Experience
Female
500+ Employees
New York
5-10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$90,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $90,000
1-3 Years of Experience
Female
201-500 Employees
New York
$60,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $60,000
1-3 Years of Experience
Female
201-500 Employees
New York
$110,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
New York
$114,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $114,000
51-200 Employees
New York
$75,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $75,000
11-50 Employees
New York
$90,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $90,000
51-200 Employees
New York
$92,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $92,000
500+ Employees
New York
The NYC startup scene moves fast. Keep up.
weekly meetupslatest tech newsjobs in your inbox