Operations
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Data + Analytics
Design + UX
Dev + Engineer
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Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
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Budget Analyst
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Business Development Manager
Business Development Representative
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CCO (Chief Creative Officer)
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Client Success Manager
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Community Manager
Content Manager
Content Marketing Manager
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Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
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CTO (Chief Technology Officer)
Customer Support Manager
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Director of Analytics
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Visual Designer
New York
New York
Customer Support Manager salary in New York
Average Base Salary in New York
$78,176
$6,667
Additional Cash Compensation
$84,843
Total Compensation
Median: $78K
Min: $45K
Max: $129K
How Much Does a Customer Support Manager Make in New York?
The average salary for a Customer Support Manager in New York is $78,176. The average additional cash compensation for a Customer Support Manager in New York is $6,667. The average total compensation for a Customer Support Manager in New York is $84,843. Customer Support Manager salaries are based on responses gathered by Built In NYC from anonymous Customer Support Manager employees in New York.
NYC by the numbers
4,836
Total number of Tech companies in NYC
174,775
Total number of tech users on Built In NYC
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Customer Support Manager jobs in NYC
The Smartling Customer Support team provides exceptional support to our customers and platform users. Customer support is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You're a great match if you are quick to learn a new product, analytical, and driven to help customers solve problems.
EquityZen is an early-mid stage financial technology company, backed by leading venture and private equity investors. We're looking for a Customer Support Specialist to join our growing team as we redefine private markets. This person will be responsible for resolving all incoming customer issues, summarizing user pain points for the product team, and designing processes to scale our support function as we continue to grow. If your passionate about improving user experience and want to help us improve on our platform, let’s chat!
Customer Support Associate
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.
Answer customer inquiries and requests through email, phone and chat support in a timely manner.
Gather product feedback and customer insights in order to constantly improve the customer experience.
Escalate concerns to relevant individuals across the Customer Support team and beyond.
Properly manage and document all work performed as part of ticket queue management in Zendesk.
Customer Support Manager, Practice Management
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.
Alice is looking to hire a Customer Support Specialist who loves helping people solve support issues and who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Support team drives that success every day. When you are in place, Alice customer support and payroll run as a well-oiled machine due to your efforts, focus, and attention.
As a Senior Manager of Customer Support, you will build, implement, and scale the global enterprise Technical Support team. As the first person on this team, you will have a direct impact on building a complex IoT support infrastructure. You will work closely with the leadership team to provide world-class customer experiences and exceed the company's objectives.
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.
Troubleshooting DNS problems in the context of larger, client-specific application topologies.
Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers.
Becoming familiar with, monitoring, and working to improve NS1's various subsystems.
Identifying areas for improvement and offering constructive advice, both customer-facing and internally.
Collaborating with TechOps and DevOps engineers to investigate customer-reported issues.
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team.
Provide Account Managers with updates regarding the status of the shipment.
Reach out to facilities for necessary accommodation (ie: early or late trucks).
Consistent load recovery communications: cross docking, transloading and repowers.
Schedule and reschedule shipments as needed.
Follow and iterate standard operating procedures.
Manage the overall success of the Care Coordinator team who are providing 24/7 support to patients and clients domestically and abroad.
Drive patient and employee satisfaction.
Ensure service excellent over variety of service mediums: chat, phone, and email.
Ensure excellent client experience via both care and help desk support.
Identify areas for improvement for the team and individuals.
Cultivate a productive team experience.
Align direct reports on team goals (daily, weekly, monthly) and provide them with regular visibility into the progress toward those goals; ensure they have the performance feedback/data they need to optimally perform.
Provide daily coaching and supervision through: side-by-sides, retroactive ticket review and team huddles.
Ensure adherence to Pager quality standards and security regulations.
Work with account managers to handle client escalations and vendor issues--providing actionable feedback to drive process and product improvements.
We are looking for a Customer Experience Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.
Customer Support Manager Salary ranges
The most common Customer Support Manager salary in New York is between $60k - $70k.
Average Customer Support Manager Salary by Company Size
People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $91,000 on average.
Customer Support Manager Salary by gender
The average Customer Support Manager salary for women is $72,300 and the average Customer Support Manager salary for men is $129,000.
Customer Support Manager Salary by Years of Experience
The average salary for a Customer Support Manager with 7+ years of experience is $129,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,836 | Min: $31K Max: $88K |
| Office Manager | $61,274 | Min: $40K Max: $88K |
| Operations Associate | $61,656 | Min: $35K Max: $150K |
| Sales Operations Analyst | $64,669 | Min: $30K Max: $119K |
| Technical Support | $70,490 | Min: $30K Max: $169K |
| Desktop Support | $75,583 | Min: $44K Max: $118K |
| Client Success Manager | $78,160 | Min: $40K Max: $150K |
| Customer Support Manager | $78,176 | Min: $45K Max: $129K |
| Business Analyst | $88,406 | Min: $65K Max: $167K |
| Business Intelligence Analyst | $91,109 | Min: $55K Max: $150K |
| Operations Manager | $91,864 | Min: $45K Max: $250K |
| Marketing Operations Manager | $92,250 | Min: $67K Max: $129K |
| Senior Business Analyst | $101,587 | Min: $74K Max: $175K |
| Sales Operations Manager | $101,800 | Min: $50K Max: $150K |
| Director of Operations | $120,951 | Min: $55K Max: $200K |
| Director of Customer Success | $138,962 | Min: $98K Max: $208K |
| Vice President of Operations | $181,393 | Min: $102K Max: $300K |
| Vice President of Care | $187,333 | Min: $160K Max: $212K |
| COO (Chief Operating Officer) | $225,205 | Min: $95K Max: $588K |
Skills that affect Customer Support Manager salaries in New York
1
Customer Support
3% have this skill
2
Team Training & Development
2% have this skill
3
Operations Management
1% have this skill
4
Account Management Ops
1% have this skill
5
Office Management
1% have this skill
6
Business Operations
1% have this skill
Recent Customer Support Manager salaries in New York
$129,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $129,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Experience Manager reported a yearly salary of $75,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$66,000
Yearly Salary
A Client services manager reported a yearly salary of $66,000
1-3 Years of Experience
Female
201-500 Employees
New York
>10 Reports
$45,000
Yearly Salary
A Community Manager reported a yearly salary of $45,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Sr. CX Specialist: Product & Platform reported a yearly salary of $65,000
5-7 Years of Experience
Female
201-500 Employees
New York
1-5 Reports
$52,000
Yearly Salary
A Onboarding Team Lead reported a yearly salary of $52,000
1-3 Years of Experience
Female
500+ Employees
New York
5-10 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$90,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $90,000
1-3 Years of Experience
Female
201-500 Employees
New York
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