Customer Support Rep salary in New York

Average Base Salary in New York

$53,814
$4,445
Additional Cash Compensation
$58,259
Total Compensation
Median: $54K
Min: $31K
Max: $88K

How Much Does a Customer Support Rep Make in New York?

The average salary for a Customer Support Rep in New York is $53,814. The average additional cash compensation for a Customer Support Rep in New York is $4,445. The average total compensation for a Customer Support Rep in New York is $58,259. Customer Support Rep salaries are based on responses gathered by Built In NYC from anonymous Customer Support Rep employees in New York.

NYC by the numbers

5,238
Total number of Tech companies in NYC
247,990
Total number of tech users on Built In NYC
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Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Rep
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
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Finance Director
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SEO Manager
SEO Specialist
Site Reliability Engineer
Social Media Manager
Software Engineer
Software Test Engineer
Systems Engineer
Technical Product Manager
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
Vice President of Engineering
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Vice President of Marketing
Vice President of Operations
Vice President of People
Vice President of Product
Vice President of Sales
Vice President of Talent Acquisition
Visual Designer
New York
New York

Customer Support Rep jobs in NYC

Director, Customer Support

Greater NYC Area
5 days ago
+43
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.

Customer Support Manager

Greater NYC Area
1 week ago
+32
The Customer Support Manager is responsible for ensuring customer-related requests are answered seamlessly and effectively. This is a “hands-on” position where you’ll be jumping in to answer tickets (where needed) while working closely with our product team in order to create an exceptional customer fulfillment experience. You’ll be helping to craft the operational process and procedures designed to move our Customer Support Team to the next level. The ideal candidate for this role has a proven track record and passion for creating, supporting and influencing engaging customer experiences. Someone who is motivated to be the driving force behind an amazing customer success team. Ideally, you’ve had solid experience with technical support/service while working collaboratively with internal stakeholders (including; web-product development, compliance, and sales/account management).

Customer Support Specialist

Greater NYC Area
4 days ago
+17
Work directly with clients to effectively manage their needs. Communicate via telephone and email to address client issues. Obtain and process all client information and transactions- including rollover, loans, and distribution requests. Answer client questions or concerns in a timely, informative, and professional manner (within 24 hours). Maintain all internal SLA’s of inbound tickets. Where needed, outbound communications with clients to proactively communicate client issues around payroll, or administration of the plan. Calmly handle customer complaints and work to find solutions. Seek assistance and escalate issues. Work with and report progress to the VP of Client Services. Perform basic administrative tasks and clerical duties as necessary. Exhibit expert knowledge regarding the products and services offered. Work according to set standards and operating procedures.

Customer Support Associate

Greater NYC Area
1 week ago
+27
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email. Resolve issues in a timely way while effectively prioritizing customer needs. Triage tickets to the appropriate internal departments and work with them to resolve the issue. Identify trends in support needs to influence site design, email copy, and product workflow.

Customer Support Engineer

Greater NYC Area
6 days ago
+32
We are looking for an exceptional Customer Support Engineer to join our team. Your day to day will be a mix of reactive and proactive work while directly liasoning with our customers. Your goal will be to ensure every customer interaction ends with them mastering a part of our product they didn’t understand before. If you are an empathetic and patient communicator that loves to be the first to review and fix technical problems, you’re perfect for this role. 

Customer Support Specialist

Greater NYC Area
1 week ago
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.  

Customer Support Representative

Greater NYC Area
1 week ago
+22
We’re looking for an experienced Customer Support Representative to join our Customer Experience Team. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

VP, Customer Support

Greater NYC Area
2 weeks ago
+51
Manage customer success teams at Vimeo, including Tier 2 technical support, Enterprise support, and outsourced Tier 1 support, a team of 100+. Strategically manage cross-functional relationships with leaders in Product, Engineering, Legal and Marketing to advocate for users and influence major product rollouts and long-term product roadmap. Manage large customer success operating budget, with a focus on reducing expenses and cost per ticket across teams while maintaining customer satisfaction ratings. Optimize support operations and systems across phone, chat, email, etc, and make workflow adjustments. Own relationship with outside vendors including provide of entire Tier 1 and Tier 0 support for the company. Act as communication lead during emergency issues, such as site outages, whenever they may occur and divert support resources to minimize SLA breaches. Oversee the performance of the entire support organization: CSAT rating (95%), Help Center (95% self-serve), and Tier 1 volume (90% of tickets).

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in New York is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $56,778 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $55,206 and the average Customer Support Rep salary for men is $55,404.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $55,000. The average salary for <1 year of experience is $56,500.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,814
Min: $31K
Max: $88K
Office Manager $62,581
Min: $40K
Max: $105K
Operations Associate $63,726
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $83,186
Min: $40K
Max: $150K
Business Analyst $87,840
Min: $59K
Max: $167K
Business Intelligence Analyst $90,645
Min: $55K
Max: $150K
Operations Manager $93,446
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $125,985
Min: $55K
Max: $200K
Director of Customer Success $135,544
Min: $98K
Max: $208K
Vice President of Operations $178,943
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $222,085
Min: $95K
Max: $588K

Skills that affect Customer Support Rep salaries in New York

1
Customer Support
4% have this skill
2
Account Management Ops
3% have this skill
3
Business Operations
1% have this skill
4
Office Management
1% have this skill
5
Team Training & Development
1% have this skill
6
Operations Management
1% have this skill

Recent Customer Support Rep salaries in New York

$55,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $55,000 with +$4,000 in additional cash compensation
1-3 Years of Experience
Male
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $75,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
New York
$47,040
Yearly Salary
A Customer Support Rep reported a yearly salary of $47,040
1-3 Years of Experience
Female
51-200 Employees
New York
$42,640
Yearly Salary
A Customer Experience Specialist reported a yearly salary of $42,640 with +$3,553 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$42,640
Yearly Salary
A Customer Experience Specialist reported a yearly salary of $42,640 with +$3,553 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$45,000
Yearly Salary
A Customer Experience Team Member reported a yearly salary of $45,000 with +$300 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$59,000
Yearly Salary
A Technical Support Representative reported a yearly salary of $59,000
1-3 Years of Experience
Prefer not to say
51-200 Employees
New York
$70,000
Yearly Salary
A Health Coach reported a yearly salary of $70,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
New York
$58,500
Yearly Salary
A Customer Educator reported a yearly salary of $58,500
1-3 Years of Experience
Female
51-200 Employees
New York
$53,664
Yearly Salary
A Customer Success Representative reported a yearly salary of $53,664
1-3 Years of Experience
Male
500+ Employees
New York
Salaries//Operations//Customer Support Rep