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Customer Support Rep
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Customer Support Manager
Customer Support Rep
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Visual Designer
New York
New York

Customer Support Rep salary in New York

Average Base Salary in New York

$53,789
$4,469
Additional Cash Compensation
$58,258
Total Compensation
Median: $54K
Min: $31K
Max: $88K

How Much Does a Customer Support Rep Make in New York?

The average salary for a Customer Support Rep in New York is $53,789. The average additional cash compensation for a Customer Support Rep in New York is $4,469. The average total compensation for a Customer Support Rep in New York is $58,258. Customer Support Rep salaries are based on responses gathered by Built In NYC from anonymous Customer Support Rep employees in New York.

NYC by the numbers

5,095
Total number of Tech companies in NYC
209,764
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in NYC

Manager, Customer Support Operations

Greater NYC Area
1 week ago
+43
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Customer Support Manager

Greater NYC Area
3 weeks ago
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Customer Support Associate

Greater NYC Area
3 weeks ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Customer Support Associate

Greater NYC Area
5 days ago
+27
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email. Resolve issues in a timely way while effectively prioritizing customer needs. Triage tickets to the appropriate internal departments and work with them to resolve the issue. Identify trends in support needs to influence site design, email copy, and product workflow.

Customer Support Specialist

1 week ago
+22
We’re looking for a Customer Support Specialist to join our expanding team. At Nowsta, we value building an outstanding product and providing best in class service to our customers. Many of our clients are evangelists for Nowsta and it’s a blast to work in an environment where clients are happy and the product is making a real difference in their lives. Nowsta’s Customer Success team works closely with clients to onboard and adopt all areas of our product, while delivering insights and recommendations. The Customer Support Specialist will assist companies with getting maximum value out of Nowsta by providing outstanding support that delights our customers.

Customer Support Specialist

Greater NYC Area
3 weeks ago
+17
Work directly with clients to effectively manage their needs. Communicate via telephone and email to address client issues. Obtain and process all client information and transactions- including rollover, loans, and distribution requests. Answer client questions or concerns in a timely, informative, and professional manner (within 24 hours). Maintain all internal SLA’s of inbound tickets. Where needed, outbound communications with clients to proactively communicate client issues around payroll, or administration of the plan. Calmly handle customer complaints and work to find solutions. Seek assistance and escalate issues. Work with and report progress to the VP of Client Services. Perform basic administrative tasks and clerical duties as necessary. Exhibit expert knowledge regarding the products and services offered. Work according to set standards and operating procedures.

Customer Support Associate

Greater NYC Area
5 days ago
+39
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Customer Support Associate

Greater NYC Area
2 weeks ago
+21
The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your mission as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a timely, professional and effective manner. 

Technical Customer Support Engineer

Greater NYC Area
3 weeks ago
+24
OwnBackup is looking for a Technical Customer Support Engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities. If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in New York is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $57,000 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $55,206 and the average Customer Support Rep salary for men is $55,427.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $55,000. The average salary for <1 year of experience is $56,500.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $62,820
Min: $40K
Max: $105K
Operations Associate $63,557
Min: $35K
Max: $150K
Sales Operations Analyst $66,224
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,862
Min: $40K
Max: $150K
Business Analyst $87,914
Min: $59K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $93,041
Min: $45K
Max: $250K
Marketing Operations Manager $94,725
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,793
Min: $50K
Max: $180K
Director of Operations $125,573
Min: $55K
Max: $200K
Director of Customer Success $135,846
Min: $98K
Max: $208K
Vice President of Operations $177,286
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $224,799
Min: $95K
Max: $588K

Skills that affect Customer Support Rep salaries in New York

1
Customer Support
5% have this skill
2
Account Management Ops
3% have this skill
3
Business Operations
2% have this skill
4
Office Management
2% have this skill
5
Team Training & Development
1% have this skill
6
Operations Management
1% have this skill

Recent Customer Support Rep salaries in New York

$75,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $75,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
New York
$47,040
Yearly Salary
A Customer Support Rep reported a yearly salary of $47,040
1-3 Years of Experience
Female
51-200 Employees
New York
$42,640
Yearly Salary
A Customer Experience Specialist reported a yearly salary of $42,640 with +$3,553 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$42,640
Yearly Salary
A Customer Experience Specialist reported a yearly salary of $42,640 with +$3,553 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$45,000
Yearly Salary
A Customer Experience Team Member reported a yearly salary of $45,000 with +$300 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$59,000
Yearly Salary
A Technical Support Representative reported a yearly salary of $59,000
1-3 Years of Experience
Prefer not to say
51-200 Employees
New York
$70,000
Yearly Salary
A Health Coach reported a yearly salary of $70,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
New York
$58,500
Yearly Salary
A Customer Educator reported a yearly salary of $58,500
1-3 Years of Experience
Female
51-200 Employees
New York
$53,664
Yearly Salary
A Customer Success Representative reported a yearly salary of $53,664
1-3 Years of Experience
Male
500+ Employees
New York
$52,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $52,000
3-5 Years of Experience
Male
500+ Employees
New York
Salaries//Operations//Customer Support Rep