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Operations
Product
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Customer Support Rep
Account Executive
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Art Director
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Content Manager
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Customer Support Manager
Customer Support Rep
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Technical Support
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UI Designer
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Visual Designer
New York
New York

Customer Support Rep salary in New York

Average Base Salary in New York

$53,576
$4,464
Additional Cash Compensation
$58,040
Total Compensation
Median: $54K
Min: $31K
Max: $88K

How Much Does a Customer Support Rep Make in New York?

The average salary for a Customer Support Rep in New York is $53,576. The average additional cash compensation for a Customer Support Rep in New York is $4,464. The average total compensation for a Customer Support Rep in New York is $58,040. Customer Support Rep salaries are based on responses gathered by Built In NYC from anonymous Customer Support Rep employees in New York.

NYC by the numbers

4,855
Total number of Tech companies in NYC
176,668
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in NYC

Customer Support Manager

Greater NYC Area
3 days ago
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Customer Support Representative

Greater NYC Area
5 days ago
+18
The Smartling Customer Support team provides exceptional support to our customers and platform users. Customer support is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You're a great match if you are quick to learn a new product, analytical, and driven to help customers solve problems. 

Customer Support Associate

Greater NYC Area
5 days ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Customer Support Specialist

5 days ago
+33
EquityZen is an early-mid stage financial technology company, backed by leading venture and private equity investors. We're looking for a Customer Support Specialist to join our growing team as we redefine private markets. This person will be responsible for resolving all incoming customer issues, summarizing user pain points for the product team, and designing processes to scale our support function as we continue to grow. If your passionate about improving user experience and want to help us improve on our platform, let’s chat!

Customer Support Associate (Night Shift)

Greater NYC Area
2 weeks ago
+33
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Customer Support Associate

Greater NYC Area
6 days ago
+27
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email. Resolve issues in a timely way while effectively prioritizing customer needs. Triage tickets to the appropriate internal departments and work with them to resolve the issue. Identify trends in support needs to influence site design, email copy, and product workflow.

Customer Support Specialist

2 weeks ago
+18
Alice is looking to hire a Customer Support Specialist who loves helping people solve support issues and who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Support team drives that success every day. When you are in place, Alice customer support and payroll run as a well-oiled machine due to your efforts, focus, and attention.

Senior Manager of Customer Support

Greater NYC Area
1 week ago
+34
As a Senior Manager of Customer Support, you will build, implement, and scale the global enterprise Technical Support team. As the first person on this team, you will have a direct impact on building a complex IoT support infrastructure. You will work closely with the leadership team to provide world-class customer experiences and exceed the company's objectives. 

Customer Support Associate

Greater NYC Area
5 days ago
+14
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

VP of Customer Support

Greater NYC Area
5 days ago
+25
We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

Operations & Customer Support Associate

Greater NYC Area
2 weeks ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Sr. Customer Support Engineer

Greater NYC Area
2 weeks ago
+12
Troubleshooting DNS problems in the context of larger, client-specific application topologies. Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers. Becoming familiar with, monitoring, and working to improve NS1's various subsystems. Identifying areas for improvement and offering constructive advice, both customer-facing and internally. Collaborating with TechOps and DevOps engineers to investigate customer-reported issues.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in New York is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $57,000 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $56,900 and the average Customer Support Rep salary for men is $54,240.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $55,000. The average salary for <1 year of experience is $56,667.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,576
Min: $31K
Max: $88K
Office Manager $61,466
Min: $40K
Max: $88K
Operations Associate $61,656
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $78,160
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $88,027
Min: $65K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $92,179
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $120,951
Min: $55K
Max: $200K
Director of Customer Success $139,393
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

Skills that affect Customer Support Rep salaries in New York

1
Customer Support
5% have this skill
2
Account Management Ops
3% have this skill
3
Office Management
2% have this skill
4
Team Training & Development
1% have this skill
5
Operations Management
1% have this skill
6
Business Operations
1% have this skill

Recent Customer Support Rep salaries in New York

$52,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $52,000
3-5 Years of Experience
Male
500+ Employees
New York
$55,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $55,000
3-5 Years of Experience
Male
500+ Employees
New York
$50,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $50,000
3-5 Years of Experience
Male
500+ Employees
New York
$56,000
Yearly Salary
A Customer Experience Associate reported a yearly salary of $56,000
< 1 Year of Experience
Female
51-200 Employees
New York
$45,000
Yearly Salary
A Member Services Specialist reported a yearly salary of $45,000
5-7 Years of Experience
Female
11-50 Employees
New York
$45,000
Yearly Salary
A Customer Success Representative reported a yearly salary of $45,000
1-3 Years of Experience
Male
500+ Employees
New York
$45,000
Yearly Salary
A Customer experience associate reported a yearly salary of $45,000
1-3 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
1-3 Years of Experience
Male
11-50 Employees
New York
$48,000
Yearly Salary
A Executive Assistant reported a yearly salary of $48,000 with +$2,000 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
New York
1-5 Reports
$55,000
Yearly Salary
A User Support Specialist reported a yearly salary of $55,000 with +$7,000 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
New York
Salaries//Operations//Customer Support Rep