Customer Support Rep salary in New York

Average Base Salary in New York

$53,900
$3,829
Additional Cash Compensation
$57,729
Total Compensation
Median: $54K
Min: $31K
Max: $88K

How Much Does a Customer Support Rep Make in New York?

The average salary for a Customer Support Rep in New York is $53,900. The average additional cash compensation for a Customer Support Rep in New York is $3,829. The average total compensation for a Customer Support Rep in New York is $57,729. Customer Support Rep salaries are based on responses gathered by Built In NYC from anonymous Customer Support Rep employees in New York.

NYC by the numbers

5,326
Total number of Tech companies in NYC
283,781
Total number of tech users on Built In NYC
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HR
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Operations
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Project Mgmt
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Customer Support Rep
Account Executive
Account Manager
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Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
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Business Intelligence Analyst
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Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
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CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
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SEO Manager
SEO Specialist
Site Reliability Engineer
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Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
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Visual Designer
New York
New York

Customer Support Rep jobs in NYC

Customer Support Associate (Part Time, Remote)

Greater NYC Area
4 days ago
+41
Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with billing or their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.

Director, Customer Support

Greater NYC Area
1 day ago
+43
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.

Customer Support Specialist

Greater NYC Area
1 day ago
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.  

Customer Support Representative

Greater NYC Area
1 week ago
+22
We’re looking for an experienced Customer Support Representative to join our Customer Experience Team. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Customer Support Analyst

Greater NYC Area
1 week ago
+31
ABOUT THE ROLE The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically your role as a Support Analyst is to establish trust and partnership with our end users by helping to solve their issues in a  timely, professional and effective manner. The outcomes we’re looking for: Provide thorough solutions and develop trusting partnerships with our clients Ans

Technical Customer Support Engineer

Greater NYC Area
2 weeks ago
+24
OwnBackup is looking for a Technical Customer Support Engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities. If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!

VP, Customer Support

Greater NYC Area
2 weeks ago
+51
Manage customer success teams at Vimeo, including Tier 2 technical support, Enterprise support, and outsourced Tier 1 support, a team of 100+. Strategically manage cross-functional relationships with leaders in Product, Engineering, Legal and Marketing to advocate for users and influence major product rollouts and long-term product roadmap. Manage large customer success operating budget, with a focus on reducing expenses and cost per ticket across teams while maintaining customer satisfaction ratings. Optimize support operations and systems across phone, chat, email, etc, and make workflow adjustments. Own relationship with outside vendors including provide of entire Tier 1 and Tier 0 support for the company. Act as communication lead during emergency issues, such as site outages, whenever they may occur and divert support resources to minimize SLA breaches. Oversee the performance of the entire support organization: CSAT rating (95%), Help Center (95% self-serve), and Tier 1 volume (90% of tickets).

Migration Customer Support Engineer

Greater NYC Area
3 weeks ago
+12
Planning, leading and executing client migrations onto the NS1 platform. Supporting CSMs on technical calls with NS1 customers. Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers. Becoming technical expert of NS1 products and subsystems. Identifying areas for improvement and offering constructive advice, both customer-facing and internally. Assisting with Support tickets - participating in the oncall rotations.

Senior Customer Support Engineer

Greater NYC Area
3 weeks ago
+12
We're looking for creative individuals who enjoy a healthy mix of hacking and helping. You're the type of person who secretly likes the fact that you run tech support for your entire family. You have experience running Linux-heavy distributed applications at scale, but you never forget the fact that a product is nothing without a legion of happy users.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in New York is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $56,600 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $55,883 and the average Customer Support Rep salary for men is $54,663.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $55,000. The average salary for <1 year of experience is $56,500.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,900
Min: $31K
Max: $88K
Office Manager $62,766
Min: $40K
Max: $105K
Operations Associate $65,095
Min: $35K
Max: $165K
Sales Operations Analyst $67,907
Min: $30K
Max: $119K
Technical Support $73,383
Min: $30K
Max: $169K
Desktop Support $73,389
Min: $44K
Max: $118K
Customer Support Manager $77,023
Min: $45K
Max: $129K
Client Success Manager $86,127
Min: $40K
Max: $190K
Business Analyst $88,812
Min: $59K
Max: $230K
Business Intelligence Analyst $92,323
Min: $55K
Max: $150K
Marketing Operations Manager $92,813
Min: $67K
Max: $160K
Operations Manager $93,229
Min: $45K
Max: $250K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $110,632
Min: $50K
Max: $180K
Director of Operations $128,224
Min: $55K
Max: $235K
Director of Customer Success $136,845
Min: $98K
Max: $208K
Vice President of Operations $181,950
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $229,186
Min: $95K
Max: $588K

Skills that affect Customer Support Rep salaries in New York

1
Customer Support
4% have this skill
2
Account Management Ops
2% have this skill
3
Team Training & Development
2% have this skill
4
Business Operations
1% have this skill
5
Office Management
1% have this skill
6
Operations Management
1% have this skill

Recent Customer Support Rep salaries in New York

$55,000
Yearly Salary
A Customer Experience Specialist reported a yearly salary of $55,000 with +$500 in additional cash compensation
1-3 Years of Experience
Female
11-50 Employees
New York
1-5 Reports
$71,000
Yearly Salary
A Product Support Specialist reported a yearly salary of $71,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$55,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $55,000 with +$4,000 in additional cash compensation
1-3 Years of Experience
Male
11-50 Employees
New York
$75,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $75,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
501-1,000 Employees
New York
$47,040
Yearly Salary
A Customer Support Rep reported a yearly salary of $47,040
1-3 Years of Experience
Female
51-200 Employees
New York
$42,640
Yearly Salary
A Customer Experience Specialist reported a yearly salary of $42,640 with +$3,553 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$42,640
Yearly Salary
A Customer Experience Specialist reported a yearly salary of $42,640 with +$3,553 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
$45,000
Yearly Salary
A Customer Experience Team Member reported a yearly salary of $45,000 with +$300 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$59,000
Yearly Salary
A Technical Support Representative reported a yearly salary of $59,000
1-3 Years of Experience
Prefer not to say
51-200 Employees
New York
$70,000
Yearly Salary
A Health Coach reported a yearly salary of $70,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
New York
Salaries//Operations//Customer Support Rep