Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Director of Customer Success
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
PR Manager
PR Specialist
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
New York
New York

Director of Customer Success salary in New York

Average Base Salary in New York

$138,962
$21,431
Additional Cash Compensation
$160,393
Total Compensation
Median: $139K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $138,962. The average additional cash compensation for a Director of Customer Success in New York is $21,431. The average total compensation for a Director of Customer Success in New York is $160,393. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

NYC by the numbers

4,830
Total number of Tech companies in NYC
174,464
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in NYC

Customer Success Manager

Greater NYC Area
17 hours ago
+18
The Smartling Customer Success team helps customers rapidly adopt and deeply leverage the Smartling solution. The team is responsible for the success of Smartling customers throughout their lifecycle and partners closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. 

Strategic Customer Success Manager

Greater NYC Area
5 days ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Customer Success Manager

Greater NYC Area
6 days ago
+23
This individual has a proven track record of client retention and growth, is an expert in building consultative relationships and is responsible for ​ensuring that every Trustpilot customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Ultimately, the CSM is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies.

Customer Success Manager

Greater NYC Area
1 week ago
+33
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Customer Success Executive

Greater NYC Area
1 week ago
+28
BetterCloud Customer Success Executives (CSEs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSEs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Executives are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Customer Success Manager

Greater NYC Area
1 week ago
+28
You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Consultant, you will design and lead implementations of Peakon and provide advice and best practice while developing ongoing, relationships with a wide range of organizations. You will also work closely alongside the Sales Team, commercial Customer Success Managers and the global support team to ensure the best possible customer experience and product adoption.

Salesforce Architect, Customer Success

Greater NYC Area
1 week ago
+19
JW Player is seeking a Salesforce Architect with experience building and maintaining enterprise-level CRM solutions on the Salesforce platform and a dedicated focus on driving the efficiency and effectiveness of our Customer Success organization. This dynamic role requires deep technical acumen as well as the ability to holistically understand and synthesize a complex spectrum of business needs. The Salesforce Architect functions as a trusted partner in defining customer success objectives, strategies, and tactics, and in implementing processes and systems that scale. This role reports to the Director, Sales Operations and will provide leadership and guidance to other Sales Operations staff and consultants.

Customer Success Intern

Greater NYC Area
1 week ago
+24
We are looking for a passionate Customer Success Intern to help support our Customer Success team, and ultimately our hospitality operators.  You’re a detail-oriented person who is eager to learn more about the tech industry and the hospitality space. You are willing to do whatever it takes to help move the team along and help everyone get to their goals. This is a part-time position and will report to the Customer Support Manager. We are looking for an individual to be available for 15-25 hours during the work week, but are flexible on what days you are here. Immediate start through Feb/March 2019.

Director, Customer Success

Greater NYC Area
2 weeks ago
+31
DoubleVerify is looking for a Director of Customer Success to lead our growing global Customer Success department. Tests and on-boarding are pivotal moments in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on us during implementation. The Director of Customer Success will be accountable for process and people management of the Global Customer Success team. Based on your own experience you will define the strategy of the Customer Success department and execute against set plan to ensure DV’s success in every client test and on-boarding execution.

Customer Success Manager

Greater NYC Area
1 month ago
+25
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Senior Customer Success Manager

Greater NYC Area
1 month ago
+25
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Vice President of Customer Success

Greater NYC Area
4 days ago
+33
Join the company behind the biggest developer community in the world as our Vice President of Customer Success. We are looking for a senior leader to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). This position reports to the CEO and is a key member of the Senior Leadership Team.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in New York is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $155,889 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $137,000 and the average Director of Customer Success salary for men is $147,727.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $143,526.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,836
Min: $31K
Max: $88K
Office Manager $61,274
Min: $40K
Max: $88K
Operations Associate $61,656
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $78,160
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $88,406
Min: $65K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,864
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $120,951
Min: $55K
Max: $200K
Director of Customer Success $138,962
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

Skills that affect Director of Customer Success salaries in New York

1
Client Relations
1% have this skill
2
Customer Relationship Management
1% have this skill
3
Account Management
1% have this skill
4
Strategic Partnerships
1% have this skill
5
Client Services
1% have this skill
6
Sales Strategy
1% have this skill

Recent Director of Customer Success salaries in New York

$180,000
Yearly Salary
A Sr. Director, Enterprise Management reported a yearly salary of $180,000 with +$50,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
New York
$200,000
Yearly Salary
A VP, Client Success reported a yearly salary of $200,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
7+ Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
New York
$141,000
Yearly Salary
A Account Management Lead reported a yearly salary of $141,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$160,000
Yearly Salary
A Director of Publisher Development reported a yearly salary of $160,000 with +$30,000 in additional cash compensation
5-7 Years of Experience
Male
500+ Employees
New York
5-10 Reports
$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$27,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$170,000
Yearly Salary
A Sr. Director Customer Success reported a yearly salary of $170,000 with +$34,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$145,000
Yearly Salary
A Director of QA reported a yearly salary of $145,000
3-5 Years of Experience
Male
500+ Employees
New York
Salaries//Operations//Director of Customer Success