Director of Customer Success salary in New York

Average Base Salary in New York

$136,845
$21,084
Additional Cash Compensation
$157,929
Total Compensation
Median: $137K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $136,845. The average additional cash compensation for a Director of Customer Success in New York is $21,084. The average total compensation for a Director of Customer Success in New York is $157,929. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

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New York

Director of Customer Success jobs in NYC

Vice President, Customer Success

Greater NYC Area
1 day ago
+47
Integral Ad Science is seeking a Vice President, Customer Success in our Customer Operations organization and based in New York. This VP will strategically engage with and manage IAS's customer relationships with a relentless focus on customer outcomes, net retained revenue and growth, helping customers to achieve their most important business outcomes. He/she will be responsible for tracking and managing the overall health of Americas’ customer relationships and clearly communicate risk to IAS leadership. This VP, Customer Success will report to the Chief Customer Officer.

Director of Customer Success

Greater NYC Area
1 day ago
+30
We are seeking a a leader to help manage Narmi's customer relationships. This person will have comfort in interacting with both C-suite stakeholders as well as operational stakeholders. You will bring a product-focused mindset to Customer Success and be obsessed with Narmi customers experiencing the highest level of success from our platform. You'll start by playing both a strategic and individual contributor role, and hire a team over time as Narmi continues to grow.

Customer Success Manager

Greater NYC Area
1 week ago
+12
About Payfone Payfone is an award-winning, rapidly growing digital identity management company headquartered in New York city, serving banking. insurance and healthcare industries. Learn more at www.payfone.com and follow us at https://www.linkedin.com/company/payfone As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment,

Senior Customer Success Strategist

Greater NYC Area
1 week ago
+30
We are seeking a product-oriented Customer Success Manager to help manage Narmi's customer relationships. This person will have comfort in interacting with a variety of stakeholders. You will bring a product-focused mindset to Customer Success and be obsessed with Narmi customers experiencing the highest level of success from our platform. You will be the customer's primary point of contact at Narmi and be hyper organized as you manage multiple financial institutions across different asset sizes, products and individual personas.

Customer Success Specialist

Remote
2 weeks ago
+17
WHAT IS PRIZEOUT? Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds.   WHY PRIZEOUT? At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We

Lead Customer Success Manager, Enterprise

Greater NYC Area
1 week ago
+25
As a Lead Customer Success Manager, Enterprise you will be a trusted advisor to a portfolio of TripActions Enterprise customers helping them achieve maximum value from the TripActions platform - the industry leading Travel and Expense solution. You will be comfortable engaging with your customers at the C-level and support travel managers to build out and operate successful travel and expense programs within your portfolio. This role works with multiple stakeholders across TripActions and partners closely with Sales, Support, Marketing, Product, Engineering, and Finance. Our Customer Success team has operations throughout the world although this role is located in our NYC Office. 

Customer Success Coordinator (Cantonese Speaking)

Remote
1 week ago
+24
SaaS is on our mind; hospitality is in our heart. We are looking for a Customer Success Coordinator who will be assisting our Customer Success team with clients post-sale, through the initial setup, data migration, and overall deployment of SevenRooms. You will provide support for clients in onboarding and throughout their partnership with SevenRooms to ensure their long-term success. 

Customer Success Representative (11am - 8pm)

Greater NYC Area
3 hours ago
+37
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Customer Success Representative (Sun - Wed, 9am - 8pm)

Greater NYC Area
3 hours ago
+37
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Customer Success Representative (Wed - Sat, 9am - 8pm)

Greater NYC Area
3 hours ago
+37
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Customer Success Manager

Greater NYC Area
5 days ago
+40
The Customer Success Manager possesses a clear understanding of the partners' organization and their overall marketing strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a marketer’s business needs & articulate the value of an enterprise platform to collect and connect data for marketing. The CSM is a highly collaborative individual who works closely with mParticle’s Solutions Consulting, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction. 

Customer Success Manager

Greater NYC Area
1 week ago
+27
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Drive retention and growth across multiple client segments by understanding their business needs and helping them succeed. Develop relationships with our partners and train various audiences on offering Rhino, including occasional travel for face to face meetings. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in New York is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $152,800 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $133,893 and the average Director of Customer Success salary for men is $141,923.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $142,320.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,877
Min: $31K
Max: $88K
Office Manager $62,690
Min: $40K
Max: $105K
Operations Associate $64,917
Min: $35K
Max: $165K
Sales Operations Analyst $67,907
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $77,500
Min: $45K
Max: $129K
Client Success Manager $86,123
Min: $40K
Max: $190K
Business Analyst $88,693
Min: $59K
Max: $230K
Business Intelligence Analyst $92,323
Min: $55K
Max: $150K
Marketing Operations Manager $93,159
Min: $67K
Max: $160K
Operations Manager $93,466
Min: $45K
Max: $250K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,221
Min: $50K
Max: $180K
Director of Operations $127,711
Min: $55K
Max: $235K
Director of Customer Success $136,845
Min: $98K
Max: $208K
Vice President of Operations $180,351
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,261
Min: $95K
Max: $588K

Skills that affect Director of Customer Success salaries in New York

1
Client Relations
1% have this skill
2
Customer Relationship Management
1% have this skill
3
Account Management
1% have this skill
4
Client Services
1% have this skill
5
Team Training & Development
1% have this skill
6
Account Management Ops
1% have this skill

Recent Director of Customer Success salaries in New York

$125,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $125,000
7+ Years of Experience
Prefer not to say
500+ Employees
New York
$183,680
Yearly Salary
A Director of Customer Success reported a yearly salary of $183,680
7+ Years of Experience
Female
51-200 Employees
New York
$100,000
Yearly Salary
A Head of Client Account Management reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000 with +$22,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
New York
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
7+ Years of Experience
Prefer not to say
201-500 Employees
New York
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
$150,000
Yearly Salary
A Director, Growth reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
11-50 Employees
New York
$121,600
Yearly Salary
A Director of Product Support reported a yearly salary of $121,600
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Account Management reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
New York
1-5 Reports
Salaries//Operations//Director of Customer Success