2019 Director of Customer Success Salary NYC | Built In NYC
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New York
New York

Director of Customer Success salary in New York

Average Base Salary in New York

$134,733
$23,750
Additional Cash Compensation
$158,483
Total Compensation
Median: $135K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $134,733. The average additional cash compensation for a Director of Customer Success in New York is $23,750. The average total compensation for a Director of Customer Success in New York is $158,483. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

NYC by the numbers

3,283
Total number of Tech companies in NYC
108,081
Total number of tech users on Built In NYC
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NYC Companies with the Highest Operations Salaries

+14
Cloud, Software
+30
Cloud, Software
+12
Software
+18
Healthtech

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in New York is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $153,250 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $140,000 and the average Director of Customer Success salary for men is $132,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $136,000.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $55,706
Min: $31K
Max: $80K
Office Manager $57,839
Min: $40K
Max: $80K
Operations Associate $58,359
Min: $35K
Max: $150K
Sales Operations Analyst $66,400
Min: $30K
Max: $119K
Technical Support $72,025
Min: $30K
Max: $169K
Client Success Manager $74,129
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $86,740
Min: $50K
Max: $125K
Business Analyst $87,029
Min: $65K
Max: $145K
Business Intelligence Analyst $87,472
Min: $55K
Max: $125K
Marketing Operations Manager $89,714
Min: $67K
Max: $116K
Senior Business Analyst $98,976
Min: $74K
Max: $130K
Sales Operations Manager $103,400
Min: $86K
Max: $120K
Director of Operations $115,237
Min: $55K
Max: $200K
Director of Customer Success $134,733
Min: $98K
Max: $208K
Vice President of Operations $177,059
Min: $102K
Max: $240K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $222,893
Min: $95K
Max: $588K

Director of Customer Success jobs in NYC
42

Customer Success Representative - Overnight

Greater NYC Area
6 days ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Junior Customer Success Associate

Greater NYC Area
6 days ago
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

Operations Manager - Customer Success

Greater NYC Area
1 week ago
+18
This role is a critical link among our life insurance customers, agents and insurance partners. You’re managing the Customer Success Team, who collect all final requirements and get clients cross the finish line in their life insurance purchasing journey.

Senior Customer Success Manager

Greater NYC Area
1 week ago
+13
Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to upsell? As a Senior Account Manager at Smartly.io, you’ll take ownership of your own customers from first week on, give consultative advice, scope and drive successful product trials and drive customer engagement.

Customer Success Manager

Greater NYC Area
1 week ago
+19
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Customer Success Manager

Greater NYC Area
1 week ago
+11
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire lifecycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices. Ultimately, this team is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill and positive advocates throughout the Trustpilot client-base and larger community, which can come in the form of client referrals, testimonials, and case studies. The Customer Success Manager role is truly the face of the Customer Success team, as well as completely responsible for the retention and growth of our expansive and impressive customer-base.

Business Intelligence Analyst, Customer Success Focus

Greater NYC Area
1 week ago
+31
Justworks is seeking a seasoned analyst with a passion for numbers and a demonstrated proficiency in manipulating large data sets to join the Business Intelligence (BI) team. This analyst will partner with the Customer Success (CS) team to provide analytical resources to better service our customers and improve team operations. We will aid with ad hoc and regular reporting requests, with an eye towards creating reusable data tools for the CS team and our customers.

Customer Success Representative (Summer 2019, Full-Time only)

Greater NYC Area
1 day ago
+31
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Director, Client Success

Greater NYC Area
2 weeks ago
+24
As the Director of Client Success, you will directly manage the group that’s accountable for the client experience with Namely. This includes strategy around client retention, ensuring our clients are optimizing Namely, identifying opportunities to expand the client’s partnership with us, and providing unparalleled client service. You and your team are seen by our clients as their ‘trusted advisor’ and central to delivering on this commitment, working closely with clients to establish, build and maintain this trusted advisor status, understanding their needs and orchestrating resources from across Namely to service these requirements.  

Director of Customer Success

Greater NYC Area
1 week ago
+31
As a Director of Customer Success, you must have a mix of revenue driving, technical, and consultative customer success acumen to achieve client satisfaction by achieving revenue and strategic goals. You must have strong experience in people management and developing / mentoring talent in a high-growth SaaS environment. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities between teams and constantly collaborate to complete tasks and deliver results.

VP, Customer Success

Greater NYC Area
17 hours ago
As the head of Customer Success, The VP, Customer Success will be a relationship management expert who will provide best in class customer service, ensuring a seamless implementation and onboarding experience for our clients. The VP will own critical client functions, which include increasing adoption, ensuring retention, identifying new revenue opportunities and maintaining/increasing satisfaction. The VP will scale the Customer Success function and manage a team that will include account managers, professional service engineers and implementation specialists.

Customer Success Operations Manager

Greater NYC Area
12 hours ago
+18
The Business Systems Administrator will own tools critical to Movable Ink’s success, and will partner with cross functional teams to learn business needs and how it may impact the entire tool set, including but not limited to Gainsight, Salesforce, Marketo, and Zendesk. This individual will own Movable Ink’s instance of Gainsight, including its architecture and configuration, coordinating internally to identify the sources, metrics, frequency, and granularity of its data.

Skills that affect Director of Customer Success salaries in New York

1
Client Relations
1% have this skill
2
Strategic Partnerships
1% have this skill
3
Client Services
1% have this skill
4
Customer Relationship Management
1% have this skill
5
Account Management
1% have this skill
6
Sales Strategy
1% have this skill

Recent Director of Customer Success salaries in New York

$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
>10 Reports
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000
7+ Years of Experience
Male
11-50 Employees
New York
$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$165,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $165,000
7+ Years of Experience
Male
51-200 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Male
51-200 Employees
New York
5-10 Reports
$100,000
Yearly Salary
A Strategic Accounts Director reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
1-10 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
New York
5-10 Reports
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
New York
>10 Reports
$200,000
Yearly Salary
A Director of Support reported a yearly salary of $200,000
7+ Years of Experience
Female
201-500 Employees
New York
1-5 Reports
$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
New York
Salaries//Operations//Director of Customer Success
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