2019 Director of Customer Success Salary NYC (Updated Daily) | Built In NYC
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Director of Customer Success salary in New York

Average Base Salary in New York

$132,889
$17,933
Additional Cash Compensation
$150,822
Total Compensation
Median: $133K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $132,889. The average additional cash compensation for a Director of Customer Success in New York is $17,933. The average total compensation for a Director of Customer Success in New York is $150,822. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

NYC by the numbers

3,493
Total number of Tech companies in NYC
135,687
Total number of tech users on Built In NYC
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Director of Customer Success jobs in NYC
44

Customer Success Director

Greater NYC Area
1 day ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Customer Success Representative

Greater NYC Area
1 day ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Senior Customer Success Manager

Greater NYC Area
1 day ago
+21
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Customer Success Manager

Greater NYC Area
1 day ago
+21
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Customer Success Manager - Enterprise

Greater NYC Area
1 day ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Customer Success Manager

Greater NYC Area
5 days ago
We are looking for a strategic and results-driven Customer Success Manager who can educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.

Director of Customer Success

Greater NYC Area
4 days ago
+22
The Director of Customer Success is responsible for mentoring and managing a highly skilled group of CSMs, helping to orchestrate the company’s customer success strategies, building strategic relationships with customers and collaborating with cross-functional leaders in the company to deliver an excellent customer experience.

Director of Customer Success

Greater NYC Area
3 weeks ago
+17
The Director of Customer Success will be responsible for leading and inspiring the customer success organization (Success Managers, Implementation, and technical support) in all aspects of their work to retain recurring revenue and drive incremental growth, all while cultivating outstanding customer loyalty. The ideal candidate will have experience as both an individual contributor and leader/manager in a customer success organization, and will be well versed in interacting with and presenting to senior leadership within a business, including c-level executives, IT, finance, and operations departments. Internally at Abacus you will work across product, engineering, sales, and marketing to ensure successful growth and retention of our customers.

Director of Customer Success NYC

Greater NYC Area
6 days ago
+15
Develop and nurture strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Build and Manage our amazing US team of Customer Success Managers and Customer Success and Implementation Specialists. Work with the team and other teams in the organization in order to build the best Customer Success Center of Excellence. Manage and implement best practices to ensure informed decisions are being made. Ensure a seamless experience through all phases of the customer relationship. Collaborate with our technical support teams overseas to make sure communication flow is effective. Deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platforms best practices, use cases and organizational workflow. Manage assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engage with key influencers and decision makers across different teams within the customers organization. Conduct business reviews and goal-setting meetings.

Director of Customer Success, US

Greater NYC Area
2 weeks ago
+28
You know the importance of a company’s culture, and you believe you know what it takes to create great places to work. As a senior manager within the Customer Success team, you will lead a group of CS managers through their daily roles, be the first point of contact for accounts in need and drive the business performance of your team. You will lead a creative, dynamic and fun team of customer success managers. You will interact daily with HR leaders, company executives and managers to help realize their engagement strategies and build long term relationships with the customers in your portfolio. You will be working with a product that people love, and a team who know how to balance structured processes with the desire to meet customers’ unique needs. We see this reflected in our customer NPS of above 60, and a transactional NPS for our onboarding experience of above 90.

Senior Customer Success Manager

Greater NYC Area
21 hours ago
+16
The Customer Success team is the face and voice of Talkwalker - reflecting the company's core values in their continuous collaboration with clients. The CSM’s goal is to consult the client from its first steps in the onboarding process, to provide advice and help clients to optimize their business strategies and ROI with Talkwalker.   The CSM's main responsibilities include ensuring high client retention and increasing revenue with clients

Customer Success Manager

Greater NYC Area
1 day ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Director of Customer Success Salary ranges

The two most common Director of Customer Success salary ranges in New York are $100k - $110k and $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $153,250 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $132,286 and the average Director of Customer Success salary for men is $134,167.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $135,091.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,853
Min: $35K
Max: $150K
Office Manager $59,960
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,479
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,600
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Business Analyst $88,875
Min: $65K
Max: $160K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $121,615
Min: $55K
Max: $200K
Director of Customer Success $132,176
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

NYC Companies with the Highest Operations Salaries

+18
Productivity, Software
+14
Cloud, Software
+49
Cloud, Software
+16
Artificial Intelligence, Computer Vision

Skills that affect Director of Customer Success salaries in New York

1
Customer Support
1% have this skill
2
Client Relations
1% have this skill
3
Client Services
1% have this skill
4
Customer Relationship Management
1% have this skill
5
Account Management
1% have this skill
6
Sales Strategy
1% have this skill

Recent Director of Customer Success salaries in New York

$145,000
Yearly Salary
A Director of QA reported a yearly salary of $145,000
3-5 Years of Experience
Male
500+ Employees
New York
$100,000
Yearly Salary
A Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$126,000
Yearly Salary
A Director, Client Services reported a yearly salary of $126,000 with +$12,600 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
>10 Reports
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000
7+ Years of Experience
Male
11-50 Employees
New York
$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$165,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $165,000
7+ Years of Experience
Male
51-200 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Male
51-200 Employees
New York
5-10 Reports
$100,000
Yearly Salary
A Strategic Accounts Director reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
1-10 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
New York
5-10 Reports
Salaries//Operations//Director of Customer Success