Director of Customer Success salary in New York

Average Base Salary in New York

$136,845
$21,084
Additional Cash Compensation
$157,929
Total Compensation
Median: $137K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $136,845. The average additional cash compensation for a Director of Customer Success in New York is $21,084. The average total compensation for a Director of Customer Success in New York is $157,929. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

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New York
New York

Director of Customer Success jobs in NYC

Analytics Manager, Customer Success

Greater NYC Area
12 hours ago
+29
You will be accountable for working with senior members of the client success team to provide pre-sales reporting and analytics support, conduct and manage research workstreams to grow our team’s therapeutic area and data network knowledge base, and respond to client data inquires with speed and self-sufficiency. This is a hands-on role and a great opportunity for someone who is passionate about health care data and excited to bring that knowledge and enthusiasm to customers at the forefront of innovation in the healthcare technology space.

Customer Success Manager, Corporate

Greater NYC Area
1 week ago
+28
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Customer Success Manager

Greater NYC Area
1 week ago
+31
Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them. Assist customers in driving user adoption and change management within their organization. Build and maintain strong relationships with all key customer stakeholders. Monitor and report on the overall well-being of customers, tracking key health and usage indicators. Serve as a point of escalation for key customer issues and ensure swift resolution. Drive customer advocacy through case studies and references. Ensure high customer satisfaction and retention.

Customer Success Representative (9am-6pm)

Greater NYC Area
23 hours ago
+37
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Spanish Speaker Customer Success Manager NYC

Greater NYC Area
1 day ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Customer Success Representative (Sunday - Wednesday, 8am - 7pm)

Greater NYC Area
1 day ago
+37
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Head of Dedicated Customer Success - North America (East)

Greater NYC Area
1 week ago
+33
As a CS leader based in New York, you will report to the Head of CS for NAMER and lead a fast-growing function responsible for driving change management and customer adoption, building champion relationships, and developing mission-critical workflows -- all to ensure customers are growing in a healthy way in line with the goals they have for Asana. You will lead and inspire fast-growing teams to help customers adopt Asana as both a product and a new way of work within their organizations.

Customer Success Representative (Overnight Wed-Sun 8pm - 7am)

Greater NYC Area
1 week ago
+37
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you

VP of Customer Success

Greater NYC Area
2 days ago
+22
Our vision in Customer Success is to make our customers heroes, to wow our Customers, and to be known as the best Customer Success organization in the business that delivers business outcomes our customers love.   We want Customer Success at Code Climate to be more than just a department, we want it to be embedded in our culture, and to make it a key differentiator for us as a business. We are looking for a senior executive who not only knows how to drive success for our customers, but also knows how to embed customer success into the very fabric of our DNA as a company.  We know we will be successful by building company value through high revenue retention, low levels of churn, and high levels of expansion.

VP of Customer Success

Greater NYC Area
3 weeks ago
+28
As the VP of Customer Success, you will build and lead the customer success team, including Solution Engineering and Technical Account Management. The Customer Success team will help drive the technical portion of an expansion sale as well as ensure nTop customers successfully adopt the product with a positive experience, ultimately driving net growth. 

Customer Success Representative

Greater NYC Area
1 day ago
+25
Establish rapport with owners and tenants. Diagnose and solve customer problems, escalating when necessary. Properly manage and document all work. Work independently and as part of a team. Proactively contribute to process and service quality improvement.

Customer Success Manager

Greater NYC Area
1 week ago
+40
The Customer Success Manager possesses a clear understanding of the partners' organization and their overall marketing strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a marketer’s business needs & articulate the value of an enterprise platform to collect and connect data for marketing. The CSM is a highly collaborative individual who works closely with mParticle’s Solutions Consulting, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction. 

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in New York is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 501-1,000 employees, earning $152,800 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $133,893 and the average Director of Customer Success salary for men is $141,923.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $142,320.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $53,722
Min: $31K
Max: $88K
Office Manager $62,929
Min: $40K
Max: $105K
Operations Associate $63,858
Min: $35K
Max: $150K
Sales Operations Analyst $68,811
Min: $30K
Max: $119K
Technical Support $73,383
Min: $30K
Max: $169K
Desktop Support $73,389
Min: $44K
Max: $118K
Customer Support Manager $75,743
Min: $45K
Max: $129K
Client Success Manager $86,231
Min: $40K
Max: $190K
Business Analyst $88,481
Min: $59K
Max: $230K
Marketing Operations Manager $92,100
Min: $67K
Max: $160K
Business Intelligence Analyst $92,102
Min: $55K
Max: $150K
Operations Manager $93,090
Min: $45K
Max: $250K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $110,071
Min: $50K
Max: $180K
Director of Operations $127,668
Min: $55K
Max: $235K
Director of Customer Success $136,845
Min: $98K
Max: $208K
Vice President of Operations $183,167
Min: $100K
Max: $300K
Vice President of Care $193,100
Min: $160K
Max: $245K
COO (Chief Operating Officer) $229,526
Min: $95K
Max: $588K

Skills that affect Director of Customer Success salaries in New York

1
Client Relations
1% have this skill
2
Customer Relationship Management
1% have this skill
3
Account Management
1% have this skill
4
Client Services
1% have this skill
5
Team Training & Development
1% have this skill
6
Account Management Ops
1% have this skill

Recent Director of Customer Success salaries in New York

$125,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $125,000
7+ Years of Experience
Prefer not to say
501-1,000 Employees
New York
$183,680
Yearly Salary
A Director of Customer Success reported a yearly salary of $183,680
7+ Years of Experience
Female
51-200 Employees
New York
$100,000
Yearly Salary
A Head of Client Account Management reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000 with +$22,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
New York
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
7+ Years of Experience
Prefer not to say
201-500 Employees
New York
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
$150,000
Yearly Salary
A Director, Growth reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
11-50 Employees
New York
$121,600
Yearly Salary
A Director of Product Support reported a yearly salary of $121,600
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Account Management reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
New York
1-5 Reports
Salaries//Operations//Director of Customer Success