2019 Director of Customer Success Salary NYC (Updated Daily) | Built In NYC
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New York

Director of Customer Success salary in New York

Average Base Salary in New York

$135,571
$20,956
Additional Cash Compensation
$156,527
Total Compensation
Median: $136K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $135,571. The average additional cash compensation for a Director of Customer Success in New York is $20,956. The average total compensation for a Director of Customer Success in New York is $156,527. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

NYC by the numbers

3,618
Total number of Tech companies in NYC
146,496
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in NYC
57

Customer Success Manager, Tech

Greater NYC Area
15 hours ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading Competitive Intel/ Market Research groups along with Corporate Strategy and Innovation teams. This position delicately establishes strong customer relationships while consistently illustrating the value delivered through CB Insights' software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.Key Responsibilities:

Customer Success Manager

Greater NYC Area
1 day ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Senior Customer Success Manager

Greater NYC Area
6 days ago
+21
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Customer Success Manager

Greater NYC Area
6 days ago
+21
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Customer Success Manager

Greater NYC Area
1 week ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire lifecycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Customer Success Representative

Greater NYC Area
1 week ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Strategic Customer Success Manager

Greater NYC Area
1 week ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Sr. Customer Success Manager (Commercial)

Greater NYC Area
11 hours ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Customer Success Manager, CPG & Retail

Greater NYC Area
15 hours ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading Corporate Strategy, Development, and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services for organizations looking to stay competitive and up to date with the latest industry trends. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to continuously exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.Key Responsibilities:

Customer Success Manager - Enterprise | East

Greater NYC Area
1 day ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Director of Customer Success

Greater NYC Area
2 weeks ago
+27
Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets. As the Director of Customer Success at Rhino, you’ll assume a leadership role on a team that is well-positioned to revolutionize the future of renting. In this role you will: Recommend and implement scalable Customer Success processes that will

Director of Customer Success

Greater NYC Area
3 weeks ago
+32
CreatorIQ is looking for an experienced Director of Customer Success who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy. Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our New York customer segment. This will include: overseeing a team of Customer Success Leads in our NYC office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in New York is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $151,333 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $136,778 and the average Director of Customer Success salary for men is $136,429.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $138,643.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $59,960
Min: $40K
Max: $88K
Operations Associate $61,258
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $76,578
Min: $40K
Max: $150K
Operations Manager $87,500
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Analyst $88,703
Min: $65K
Max: $167K
Business Intelligence Analyst $89,669
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $106,214
Min: $50K
Max: $150K
Director of Operations $123,634
Min: $55K
Max: $200K
Director of Customer Success $135,571
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

NYC Companies with the Highest Operations Salaries

+18
Productivity, Software
+14
Cloud, Software
+31
Food
+39
Mobile, Software

Skills that affect Director of Customer Success salaries in New York

1
Account Management Ops
1% have this skill
2
Customer Support
1% have this skill
3
Team Training & Development
1% have this skill
4
Client Relations
1% have this skill
5
Client Services
1% have this skill
6
Customer Relationship Management
1% have this skill

Recent Director of Customer Success salaries in New York

$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$27,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$170,000
Yearly Salary
A Sr. Director Customer Success reported a yearly salary of $170,000 with +$34,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$145,000
Yearly Salary
A Director of QA reported a yearly salary of $145,000
3-5 Years of Experience
Male
500+ Employees
New York
$100,000
Yearly Salary
A Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$126,000
Yearly Salary
A Director, Client Services reported a yearly salary of $126,000 with +$12,600 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
>10 Reports
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000
7+ Years of Experience
Male
11-50 Employees
New York
$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$165,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $165,000
7+ Years of Experience
Male
51-200 Employees
New York
Salaries//Operations//Director of Customer Success