2019 Director of Customer Success Salary NYC | Built In NYC
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New York

Director of Customer Success salary in New York

Average Base Salary in New York

$132,176
$17,933
Additional Cash Compensation
$150,109
Total Compensation
Median: $132K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $132,176. The average additional cash compensation for a Director of Customer Success in New York is $17,933. The average total compensation for a Director of Customer Success in New York is $150,109. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

NYC by the numbers

3,389
Total number of Tech companies in NYC
121,619
Total number of tech users on Built In NYC
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Director of Customer Success jobs in NYC
36

Senior Customer Success Manager

Greater NYC Area
3 days ago
+12
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Customer Success Manager

Greater NYC Area
3 days ago
+12
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Junior Customer Success Associate

Greater NYC Area
6 days ago
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

Customer Success Manager

Greater NYC Area
2 weeks ago
+19
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Customer Success Representative - 11:00 a.m. - 8:00 p.m.

Greater NYC Area
1 week ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Director of Customer Success

Greater NYC Area
6 days ago
+20
As a Director of Customer Success, you will hire and coach a small but growing team eager to learn from an experienced mentor. Additionally you will create and use best practices to enhance our current processes and lead strategic initiatives aimed at maximizing retention and growth.

Director of Customer Success

Greater NYC Area
2 weeks ago
+31
As a Director of Customer Success, you must have a mix of revenue driving, technical, and consultative customer success acumen to achieve client satisfaction by achieving revenue and strategic goals. You must have strong experience in people management and developing / mentoring talent in a high-growth SaaS environment. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities between teams and constantly collaborate to complete tasks and deliver results.

Customer Success Director

Greater NYC Area
1 week ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Customer Success Manager (LATAM)

Greater NYC Area
5 days ago
The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

Customer Success Manager

Greater NYC Area
6 days ago
+15
Responsibilities: Manage client relationships, ensure client’s satisfaction and client’s retention, from deployment phase and on. Learn customer technical and business environment relevant to the success of the implementation Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution Share best practices to ensure informed decisions are being made Train the

Associate Customer Success Manager

Greater NYC Area
5 days ago
+24
As an Associate Customer Success Manager you will be a key player on the Customer Success team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a great opportunity to be challenged and learn quickly.

Customer Success Manager

Greater NYC Area
6 days ago
Customer Success Manager New York, New York We are looking for a US - Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company.   The US - Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a

Director of Customer Success Salary ranges

The two most common Director of Customer Success salary ranges in New York are $100k - $110k and $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $153,250 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $132,286 and the average Director of Customer Success salary for men is $132,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $135,091.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $54,881
Min: $31K
Max: $80K
Operations Associate $58,753
Min: $35K
Max: $150K
Office Manager $60,076
Min: $40K
Max: $88K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $71,636
Min: $30K
Max: $169K
Client Success Manager $74,512
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $84,563
Min: $45K
Max: $125K
Business Analyst $87,457
Min: $65K
Max: $145K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,318
Min: $55K
Max: $125K
Senior Business Analyst $98,568
Min: $74K
Max: $130K
Sales Operations Manager $102,375
Min: $50K
Max: $150K
Director of Operations $119,250
Min: $55K
Max: $200K
Director of Customer Success $132,176
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $213,076
Min: $95K
Max: $588K

NYC Companies with the Highest Operations Salaries

+14
Cloud, Software
+49
Cloud, Software
+12
Software
+13
Artificial Intelligence, Computer Vision

Skills that affect Director of Customer Success salaries in New York

1
Customer Support
1% have this skill
2
Client Relations
1% have this skill
3
Client Services
1% have this skill
4
Customer Relationship Management
1% have this skill
5
Account Management
1% have this skill
6
Sales Strategy
1% have this skill

Recent Director of Customer Success salaries in New York

$100,000
Yearly Salary
A Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$126,000
Yearly Salary
A Director, Client Services reported a yearly salary of $126,000 with +$12,600 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
>10 Reports
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000
7+ Years of Experience
Male
11-50 Employees
New York
$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$165,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $165,000
7+ Years of Experience
Male
51-200 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Male
51-200 Employees
New York
5-10 Reports
$100,000
Yearly Salary
A Strategic Accounts Director reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
1-10 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
New York
5-10 Reports
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
New York
>10 Reports
Salaries//Operations//Director of Customer Success
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