2019 Technical Support Salary NYC (Updated Daily) | Built In NYC
Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Technical Support
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
PR Manager
PR Specialist
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
QA Analyst
QA Engineer
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Recruiter
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Scrum Master
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Senior Accountant
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Senior Marketing Manager
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Senior Product Marketing Manager
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Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
New York
New York

Technical Support salary in New York

Average Base Salary in New York

$73,781
$19,664
Additional Cash Compensation
$93,445
Total Compensation
Median: $74K
Min: $30K
Max: $169K

How Much Does a Technical Support Make in New York?

The average salary for a Technical Support in New York is $73,781. The average additional cash compensation for a Technical Support in New York is $19,664. The average total compensation for a Technical Support in New York is $93,445. Technical Support salaries are based on responses gathered by Built In NYC from anonymous Technical Support employees in New York.

NYC by the numbers

3,491
Total number of Tech companies in NYC
135,367
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in NYC
29

IT Support Engineer- NY HQ

Greater NYC Area
5 days ago
+27
Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.

Office Manager/IT Support

Greater NYC Area
1 week ago
+28
In this unique role, as Office Manager/IT Support, you will be the go to for all office related requests and work closely with our remote and local staff. You’ll also be working on strategic projects both independently and in coordination with human resources. You will also provide level 1 support on IT and A/V related issues including troubleshooting, directory management, inventory management and event setup.

IT Support / Help Desk

Greater NYC Area
1 week ago
+11
Your main focus will be to support Trustpilot employees in their internal technical needs. In doing so, you will be part of a dedicated team handling IT Tickets for our Trustpilot offices. You will play a key role in the day to day operations that ensures our hardware and software systems are running seamlessly. You love to offer assistance in fixing the issue at hand no matter how small. You are patient even when having to repeat: “Is it plugged in?” Have you tried turning it off and back on?” Can you explain what you mean by “computer running slow” ?”

Technical Support Specialist

Greater NYC Area
1 week ago
+20
We are looking for a Technical Support Writer who is excited to provide our rapidly growing customer base with exceptional product documentation, content, and resources. You will be reporting to the Director of Technical Support, and own all of our Help Center and technical content. You’re a great match if you possess excellent communication and writing skills.

Director of Technical Support

Greater NYC Area
1 week ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Service Design Technical Support Analyst

Greater NYC Area
1 day ago
+27
As a Technical Support Analyst in the Member Support organization, you will be the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in actual interactions with Members.

IT Support Engineer

Greater NYC Area
2 days ago
Yext is seeking an IT Support Engineer to help support all aspects of Yext’s office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth startup company, this is the right opportunity for you.

Technical Support Engineer

Greater NYC Area
4 days ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Support Engineer

Greater NYC Area
1 week ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

Technical Support Engineer - New York

Greater NYC Area
1 day ago
+18
Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

Technical Support Engineer (Spanish Speaking)

Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Support Engineer, Provider Software

Greater NYC Area
1 week ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its

Technical Support Salary ranges

The most common Technical Support salary in New York is between $60k - $70k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 500+ employees, earning $93,473 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $65,000 and the average Technical Support salary for men is $74,586.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $109,855.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,853
Min: $35K
Max: $150K
Office Manager $59,960
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $75,306
Min: $40K
Max: $115K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,600
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Business Analyst $88,875
Min: $65K
Max: $160K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $122,183
Min: $55K
Max: $200K
Director of Customer Success $132,889
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

NYC Companies with the Highest Operations Salaries

+14
Cloud, Software
+49
Cloud, Software
+16
Artificial Intelligence, Computer Vision
+34
Big Data, Cloud

Skills that affect Technical Support salaries in New York

1
Customer Support
5% have this skill
2
IT Support
4% have this skill
3
Team Training & Development
3% have this skill
4
Operations Management
2% have this skill
5
Office Management
2% have this skill
6
Business Operations
1% have this skill

Recent Technical Support salaries in New York

$60,000
Yearly Salary
A IT Support reported a yearly salary of $60,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Female
500+ Employees
New York
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
500+ Employees
New York
$150,000
Yearly Salary
A Technical Support reported a yearly salary of $150,000 with +$38,000 in additional cash compensation
7+ Years of Experience
Prefer not to say
500+ Employees
New York
$43,000
Yearly Salary
A Desktop Support reported a yearly salary of $43,000
3-5 Years of Experience
Male
201-500 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$75,000
Yearly Salary
A Support Specialist reported a yearly salary of $75,000 with +$20,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
New York
$64,000
Yearly Salary
A Service Specialist reported a yearly salary of $64,000
3-5 Years of Experience
Male
500+ Employees
New York
$168,786
Yearly Salary
A Developer Support Engineer reported a yearly salary of $168,786 with +$25,318 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
$30,000
Yearly Salary
A IT Associate reported a yearly salary of $30,000
3-5 Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$60,000
Yearly Salary
A Service Delivery reported a yearly salary of $60,000
3-5 Years of Experience
Other
1-10 Employees
New York
Salaries//Operations//Technical Support