2019 Technical Support Salary NYC (Updated Daily) | Built In NYC
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Customer Support Manager
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DevOps Engineer
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Director of Analytics
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Technical Support
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Visual Designer
New York
New York

Technical Support salary in New York

Average Base Salary in New York

$71,383
$13,886
Additional Cash Compensation
$85,269
Total Compensation
Median: $71K
Min: $30K
Max: $169K

How Much Does a Technical Support Make in New York?

The average salary for a Technical Support in New York is $71,383. The average additional cash compensation for a Technical Support in New York is $13,886. The average total compensation for a Technical Support in New York is $85,269. Technical Support salaries are based on responses gathered by Built In NYC from anonymous Technical Support employees in New York.

NYC by the numbers

3,785
Total number of Tech companies in NYC
160,945
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in NYC
32

IT Support Engineer

Greater NYC Area
1 week ago
+27
Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.

Technical Support Engineer, Abstraction Technologies

Greater NYC Area
1 week ago
+37
As a Technical Support Engineer, you will serve as the primary point of contact for our users as they utilize our platform to curate cancer data. This role is highly collaborative and focuses on ensuring our application is successfully empowering our users to work effectively. A Technical Support Engineer is self-motivated, can read and write code, and can handle a fast-paced environment while demonstrating excellent user empathy.

Technical Support Engineer, Provider Software

Greater NYC Area
1 week ago
+37
We're looking for a Technical Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product,

Associate Technical Support Engineer, Provider Software

Greater NYC Area
2 weeks ago
+37
In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations.

Service Design Technical Support Analyst

Greater NYC Area
1 week ago
+27
As a Technical Support Analyst in the Member Support organization, you will be the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in actual interactions with Members.

EMR Integration Support Engineer

Greater NYC Area
2 weeks ago
+37
We're looking for an Integration Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career. 

IT Support Engineer I

Greater NYC Area
2 days ago
+36
AlphaSights is looking for a proactive and driven individual to join the Technical Operations Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer I therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office. From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

IT Support Engineer

Greater NYC Area
1 week ago
+18
Policygenius is looking for a self-driven, adaptable, and quick-witted IT Support Engineer to join our Technical Operations function! We’re looking for someone to support our growing team by working directly with our 200+ employees (and counting!) across multiple teams in NYC. The ideal candidate should be excited about creating a seamless employee experience while delivering exceptional technical support.

Technical Support Engineer

Greater NYC Area
3 days ago
+24
Partner with internal teams including Product, Engineering, Sales ,and Customer Success to identify and resolve Tier 2 product, feature, and integration issues. Manage client support cases on a daily basis, and document customer interactions and resolutions in Zendesk. Perform detailed QA of application and customer environment issues. Become a product expert, and contribute to our technical knowledge base and support documentation. Provide internal support to Sales and Customer Success on SevenRooms products and solutions; provide customer feedback and insights to inform product roadmap. Assist with coding and producing out-of-box and custom client projects.

Technical Support Engineer: Integrations

Greater NYC Area
1 week ago
Respond to and debug technical issues that arise from our integrations with clients.  Analyze data from our clients and troubleshoot issues with missing or misinterpreted data.  Work with Cedar business development, software engineers and PMs to discover and fix technical issues in our product.  Help ensure technical issues are resolved quickly with quality solutions.  Help ensure our integrations with clients operate smoothly. 

Technical Support Engineer

Greater NYC Area
3 weeks ago
+18
Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

IT Support Associate

Greater NYC Area
4 days ago
+14
Provide timely and accurate troubleshooting for hardware and software issues for all employees of Transfix. Maintaining an asset database and inventory of all IT related equipment. Onboarding\offboarding for all employees in conjunction with the HR and Office Teams. Large conference or event support, after hours might be required for some events. Executive and EA technical support; understanding prioritization between emergency and basic issues. Responsible for office moves and supporting the Office Team with all technical aspects. Backup Application Support, rudimentary knowledge of Transfix platform and escalation paths for ticket resolution.

Technical Support Salary ranges

The most common Technical Support salary in New York is between $60k - $70k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 500+ employees, earning $87,421 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $63,750 and the average Technical Support salary for men is $71,327.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $109,855.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Operations Associate $61,166
Min: $35K
Max: $150K
Office Manager $61,887
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $71,383
Min: $30K
Max: $169K
Customer Support Manager $75,000
Min: $45K
Max: $114K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $78,066
Min: $40K
Max: $150K
Business Analyst $87,950
Min: $65K
Max: $167K
Marketing Operations Manager $88,909
Min: $67K
Max: $116K
Business Intelligence Analyst $89,848
Min: $55K
Max: $125K
Operations Manager $91,622
Min: $45K
Max: $250K
Sales Operations Manager $103,357
Min: $50K
Max: $150K
Senior Business Analyst $103,630
Min: $74K
Max: $175K
Director of Operations $122,488
Min: $55K
Max: $200K
Director of Customer Success $139,120
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $215,540
Min: $95K
Max: $588K

NYC Companies with the Highest Operations Salaries

+34
Big Data, Cloud
+37
HR Tech, Payments
+31
AdTech, Information Technology
+19
Fintech, Machine Learning

Skills that affect Technical Support salaries in New York

1
IT Support
3% have this skill
2
Customer Support
3% have this skill
3
Team Training & Development
2% have this skill
4
Office Management
1% have this skill
5
Operations Management
1% have this skill
6
Account Management Ops
0% have this skill

Recent Technical Support salaries in New York

$54,000
Yearly Salary
A Genius reported a yearly salary of $54,000
3-5 Years of Experience
Male
500+ Employees
New York
$63,000
Yearly Salary
A COA reported a yearly salary of $63,000
1-3 Years of Experience
Male
201-500 Employees
New York
$60,000
Yearly Salary
A IT Support reported a yearly salary of $60,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Female
500+ Employees
New York
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
500+ Employees
New York
$150,000
Yearly Salary
A Technical Support reported a yearly salary of $150,000 with +$38,000 in additional cash compensation
7+ Years of Experience
Prefer not to say
500+ Employees
New York
$43,000
Yearly Salary
A Desktop Support reported a yearly salary of $43,000
3-5 Years of Experience
Male
201-500 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$64,000
Yearly Salary
A Service Specialist reported a yearly salary of $64,000
3-5 Years of Experience
Male
500+ Employees
New York
$168,786
Yearly Salary
A Developer Support Engineer reported a yearly salary of $168,786 with +$25,318 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
$30,000
Yearly Salary
A IT Associate reported a yearly salary of $30,000
3-5 Years of Experience
Male
51-200 Employees
New York
1-5 Reports
Salaries//Operations//Technical Support