2019 Technical Support Salary NYC | Built In NYC
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Dev + Engineer
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Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
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Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
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Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
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Office Manager
Operations Associate
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SEO Manager
SEO Specialist
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Software Engineer
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Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
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Visual Designer
New York
New York

Technical Support salary in New York

Average Base Salary in New York

$71,636
$20,106
Additional Cash Compensation
$91,742
Total Compensation
Median: $72K
Min: $30K
Max: $169K

How Much Does a Technical Support Make in New York?

The average salary for a Technical Support in New York is $71,636. The average additional cash compensation for a Technical Support in New York is $20,106. The average total compensation for a Technical Support in New York is $91,742. Technical Support salaries are based on responses gathered by Built In NYC from anonymous Technical Support employees in New York.

NYC by the numbers

3,389
Total number of Tech companies in NYC
121,621
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in NYC
27

Technical Support Engineer

Greater NYC Area
6 days ago
+20
As a Technical Support Engineer, you are an expert at solving customer problems. You’ll be part of an internal engineering team working with some of the largest and most advanced online performance marketers globally. You’ll be a vital component in ensuring world-class service to our customers.

Technical Support Specialist, Platform

Greater NYC Area
3 days ago
+49
Manage a queue of cases about the Vimeo platform, escalated from our remote teams. Respond to users in a prompt and professional manner. Vet and ticket bugs reported by users and staff. Assist in documenting troubleshooting procedures for technically complex site features. Track feedback about platform product pain points and feature requests. Contribute to reports about recent platform product launches. Be a fantastic liaison for Community team when collaborating with internal teams.

Technical Support Engineer

Greater NYC Area
2 days ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Support Engineer

Greater NYC Area
3 days ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

Technical Support Engineer

Greater NYC Area
2 weeks ago
+22
We are looking for a Technical Solutions Engineer to join our rapidly growing FinTech company. The Technical Solutions Engineers are the voice of the customer, bridging the gap between product, engineering, and client facing teams. This role is highly collaborative and focuses on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations. A Technical Solutions Engineer is self-motivated, can read and write code, and can handle a fast-paced environment. A Technical Solutions Engineer will be a key player in providing technical customer support and incident management support for Paxos’ live production systems.

IT Support Engineer- NY HQ

Greater NYC Area
3 hours ago
+27
Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.

Technical Support Engineer, Provider Software

Greater NYC Area
5 days ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its

Technical Support Engineer, Abstraction Technologies

Greater NYC Area
5 days ago
+37
As a Technical Support Engineer, you will serve as the primary point of contact for our users as they utilize our platform to curate cancer data. This role is highly collaborative and focuses on ensuring our application is successfully empowering our users to work effectively. A Technical Support Engineer is self-motivated, can read and write code, and can handle a fast-paced environment while demonstrating excellent user empathy.

Technical Support Engineer (Spanish Speaking)

Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Support Rep

Greater NYC Area
7 hours ago
+18
As a Technical Support Specialist at Simplifeye you’ll be the first point of contact for our customers when they have questions or issues about our products and services. You’ll be working on a daily basis directly with our account management and engineering teams to help triage issues for our customers via phone, chat support and customer service software.

Customer Advocate - Technical Support

Greater NYC Area
3 days ago
Conductor is seeking an energetic support guru who thrives on providing support through many different channels of communication including: email, phone, chat, and forums. The ideal candidate is a self-starter who possesses fantastic troubleshooting skills, is driven to help customers, and has the ability to dive deep into a new product to learn it inside and out.

Director of Technical Support

Greater NYC Area
6 days ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Technical Support Salary ranges

The two most common Technical Support salary ranges in New York are $60k - $70k and $70k - $80k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 500+ employees, earning $88,798 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $65,000 and the average Technical Support salary for men is $78,534.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $99,818.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $54,881
Min: $31K
Max: $80K
Operations Associate $58,753
Min: $35K
Max: $150K
Office Manager $60,076
Min: $40K
Max: $88K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $71,636
Min: $30K
Max: $169K
Client Success Manager $74,512
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $84,563
Min: $45K
Max: $125K
Business Analyst $87,457
Min: $65K
Max: $145K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,318
Min: $55K
Max: $125K
Senior Business Analyst $98,568
Min: $74K
Max: $130K
Sales Operations Manager $102,375
Min: $50K
Max: $150K
Director of Operations $119,250
Min: $55K
Max: $200K
Director of Customer Success $132,176
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $213,076
Min: $95K
Max: $588K

NYC Companies with the Highest Operations Salaries

+14
Cloud, Software
+49
Cloud, Software
+34
Big Data, Cloud

Skills that affect Technical Support salaries in New York

1
Customer Support
4% have this skill
2
IT Support
2% have this skill
3
Office Management
1% have this skill
4
Operations Management
1% have this skill
5
Team Training & Development
1% have this skill
6
Business Operations
1% have this skill

Recent Technical Support salaries in New York

$75,000
Yearly Salary
A Support Specialist reported a yearly salary of $75,000 with +$20,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
New York
$64,000
Yearly Salary
A Service Specialist reported a yearly salary of $64,000
3-5 Years of Experience
Male
500+ Employees
New York
$168,786
Yearly Salary
A Developer Support Engineer reported a yearly salary of $168,786 with +$25,318 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
$30,000
Yearly Salary
A IT Associate reported a yearly salary of $30,000
3-5 Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$60,000
Yearly Salary
A Service Delivery reported a yearly salary of $60,000
3-5 Years of Experience
Other
1-10 Employees
New York
$80,487
Yearly Salary
A Technical Support specialist reported a yearly salary of $80,487 with +$15,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
New York
$75,000
Yearly Salary
A Technical Support reported a yearly salary of $75,000
7+ Years of Experience
Male
500+ Employees
New York
$75,000
Yearly Salary
A Technical Support reported a yearly salary of $75,000
7+ Years of Experience
Male
500+ Employees
New York
$60,000
Yearly Salary
A Technical Support reported a yearly salary of $60,000
1-3 Years of Experience
Male
51-200 Employees
New York
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
201-500 Employees
New York
Salaries//Operations//Technical Support
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