Technical Support salary in New York
Average Base Salary in New York
$73,422
$9,457
Additional Cash Compensation
$82,879
Total Compensation
Median: $73K
Min: $30K
Max: $169K
How Much Does a Technical Support Make in New York?
The average salary for a Technical Support in New York is $73,422. The average additional cash compensation for a Technical Support in New York is $9,457. The average total compensation for a Technical Support in New York is $82,879. Technical Support salaries are based on responses gathered by Built In NYC from anonymous Technical Support employees in New York.
NYC by the numbers
5,302
Total number of Tech companies in NYC
270,914
Total number of tech users on Built In NYC
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Account Manager
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Associate Product Manager
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Business Intelligence Analyst
Business Intelligence Developer
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CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
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Community Manager
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Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
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Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
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Data Engineering Manager
Data Scientist
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Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
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Director of Product Marketing
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Email Marketing Manager
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Inside Sales Manager
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Lead Software Engineer
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SEO Manager
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Social Media Manager
Software Engineer
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Systems Engineer
Technical Product Manager
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Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
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Visual Designer
New York
New York
Technical Support jobs in NYC
Application Support Engineer
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.
Technical Support Engineer
+12
Your primary responsibility is to provide technical support for the DriveWealth platform - from internal broker-dealer teams using our management dashboard to external partners integrating with our REST APIs. We are seeking someone that has exceptional attention to detail and values simplicity over complexity, both in processes and communication.
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You’ll get a chance to dive into our code base to perform data pull requests and bug fixes. You’ll be the “tip of the spear” in making our customers wildly successful with our platform!
BS in Computer Science (or similar experience-based proficiency level).
2-3 years Android development experience.
Strong coding experience in Java.
Fantastic debugging and investigative skills.
Excellent communication skills and customer-centric attitude.
Ability to be part of an “on call” after-hours rotation team.
Previous experience in a customer-facing role (Support, Solutions Consulting, etc.).
We are seeking a highly motivated and professional individual to join the Neverware Support team providing technical support to all our US and European Education and Enterprise customers. You will help customers get the best out of their CloudReady experience by answering phone calls and emails, working to understand and drive to solution any and all complex issues experienced by our customer base. You’ll be a true partner to our customers, working closely with them and helping us continually prove our value as you troubleshoot and resolve their technical issues for the best possible CloudReady site experience.
What You'll Do: We are seeking a highly motivated and professional individual to join the Neverware Support team providing technical support to all our US and European Education and Enterprise customers. You will help customers get the best out of their CloudReady experience by answering phone calls and emails, working to understand and drive to solve any and all complex issues experienced by our customer base. You’ll be a true partner to our
The Braze SDK runs on many of the world’s best known apps and sites. As an iOS Support Engineer at Braze, you’ll help support these apps by investigating and resolving complex iOS SDK issues, escalated by the Braze Success, Onboarding, and Technical Support Teams. You’ll also work closely with our SDK Engineering Team, contributing to our iOS SDK and pairing with iOS engineers on highly technical customer issues.
This is a full-time position working at headquarters in New York City. This shift will be covering 9am-6pm EST Sunday-Thursday. The first 90 days will be 9-6 Monday-Friday for training.
On average, you will chat with 30-50 clients per day through Intercom, troubleshooting issues or instructing best practices. While being a proactive support team, we identify what they're trying to do and offer the correct workflow solution and not just answer their immediate question.
Our clients use video editing softwares such as Adobe Premiere, After Effects, Final Cut Pro X and others. Experience using advanced video editing software is preferred for this role.
(iMovie, Windows Movie Maker nor mobile video editing apps count as an advanced video editing software)
Our Support Team provides a valuable feedback loop between our customers and the Engineering / Product Teams. As a team who works directly with our community, you’ll be collecting and sharing user suggestions, as well as pain points, directly with the rest of the company.
At Nylas, our mission is to empower the world to communicate with context and insight. Our hosted sync platform and APIs enable developers to quickly integrate their apps with email, contacts, and calendar across all providers (including Exchange). Customers like Pipedrive, Salesloft, and Lever use our cloud messaging APIs to power their products and accelerate their ability to innovate.
Nylas is looking for an intelligent, diligent, and
The Senior Integrations Support Engineer will work within our Integrations Support Team on the front lines as they dive into data to identify root causes, code robust solutions, and apply their learnings to improvements across all of our integrations. They will be driven by a desire to get to the root cause of complex issues as well as build tools to make their diagnosis and resolution more efficient. This role will also require working cross-functionally with the Implementation and Engineering teams to communicate the lessons learned through support. This communication will ensure we consistently hold a high quality bar for new client integrations. As a senior member of the support team, the Senior Integrations Support Engineer will be expected to lead the development of best-practices, bringing past experience and lessons learned with them to the team
We’re looking for a Software Engineer to help build the world’s best digital operations platform for restaurants. Our current technology stack consists mostly of Django / Python and React, but we are always looking to use the tools that are most appropriate for the task at hand.
OwnBackup is looking for a Technical Customer Support Engineer to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. This position offers great learning and development opportunities.
If you’re a self-learner, an out-of-the-box thinker and have excellent customer facing skills (both written and verbal), then we want to hear from you!
Technical Support Salary ranges
The most common Technical Support salary in New York is between $60k - $70k.
Average Technical Support Salary by Company Size
People with the job title Technical Support make the most at companies with 500+ employees, earning $81,522 on average.
Technical Support Salary by gender
The average Technical Support salary for women is $80,000 and the average Technical Support salary for men is $67,581.
Technical Support Salary by Years of Experience
The average salary for a Technical Support with 7+ years of experience is $107,409. The average salary for <1 year of experience is $55,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,877 | Min: $31K Max: $88K |
| Office Manager | $62,690 | Min: $40K Max: $105K |
| Operations Associate | $64,917 | Min: $35K Max: $165K |
| Sales Operations Analyst | $67,907 | Min: $30K Max: $119K |
| Technical Support | $73,422 | Min: $30K Max: $169K |
| Desktop Support | $73,471 | Min: $44K Max: $118K |
| Customer Support Manager | $77,500 | Min: $45K Max: $129K |
| Client Success Manager | $86,123 | Min: $40K Max: $190K |
| Business Analyst | $88,693 | Min: $59K Max: $230K |
| Business Intelligence Analyst | $92,323 | Min: $55K Max: $150K |
| Marketing Operations Manager | $93,159 | Min: $67K Max: $160K |
| Operations Manager | $93,466 | Min: $45K Max: $250K |
| Senior Business Analyst | $104,597 | Min: $74K Max: $175K |
| Sales Operations Manager | $113,221 | Min: $50K Max: $180K |
| Director of Operations | $127,711 | Min: $55K Max: $235K |
| Director of Customer Success | $136,845 | Min: $98K Max: $208K |
| Vice President of Operations | $180,351 | Min: $100K Max: $300K |
| Vice President of Care | $192,100 | Min: $160K Max: $235K |
| COO (Chief Operating Officer) | $228,261 | Min: $95K Max: $588K |
Skills that affect Technical Support salaries in New York
1
IT Support
3% have this skill
2
Customer Support
3% have this skill
3
Team Training & Development
2% have this skill
4
Office Management
1% have this skill
5
Operations Management
1% have this skill
6
Business Operations
0% have this skill
Recent Technical Support salaries in New York
$55,000
Yearly Salary
A IT Administrator reported a yearly salary of $55,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
New York
$60,000
Yearly Salary
A Staff Officer reported a yearly salary of $60,000
7+ Years of Experience
Male
500+ Employees
New York
1-5 Reports
$55,000
Yearly Salary
A IT Specialist reported a yearly salary of $55,000 with +$2,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$58,500
Yearly Salary
A Field Operations Coordinator reported a yearly salary of $58,500
1-3 Years of Experience
Male
201-500 Employees
New York
1-5 Reports
$56,000
Yearly Salary
A Sr. Network Engineer reported a yearly salary of $56,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Male
1-10 Employees
New York
1-5 Reports
$76,000
Yearly Salary
A Technical Support reported a yearly salary of $76,000
3-5 Years of Experience
Male
51-200 Employees
New York
$160,000
Yearly Salary
A Manager of IT reported a yearly salary of $160,000
7+ Years of Experience
Prefer not to say
201-500 Employees
New York
$135,000
Yearly Salary
A Technical Account Manager reported a yearly salary of $135,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
New York
$90,000
Yearly Salary
A Technical Support reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
New York
$55,000
Yearly Salary
A Associate Technical Support Specialist reported a yearly salary of $55,000 with +$5,000 in additional cash compensation
< 1 Year of Experience
Prefer not to say
201-500 Employees
New York
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