2019 Technical Support Salary NYC (Updated Daily) | Built In NYC
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New York
New York

Technical Support salary in New York

Average Base Salary in New York

$72,488
$14,760
Additional Cash Compensation
$87,248
Total Compensation
Median: $72K
Min: $30K
Max: $169K

How Much Does a Technical Support Make in New York?

The average salary for a Technical Support in New York is $72,488. The average additional cash compensation for a Technical Support in New York is $14,760. The average total compensation for a Technical Support in New York is $87,248. Technical Support salaries are based on responses gathered by Built In NYC from anonymous Technical Support employees in New York.

NYC by the numbers

3,619
Total number of Tech companies in NYC
146,356
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in NYC
23

IT Support Engineer

Greater NYC Area
4 days ago
+37
The NYC-based IT team supports users in our NYC office, SF office, as well as a large population of remote workers. Your typical day will include responding to IT requests, configuring laptops, administration of user accounts, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a small, growing team which means there are changing priorities, and plenty of opportunities for you to learn and contribute. As a Desktop IT Support Engineer you will:

IT Support Engineer- NY HQ

Greater NYC Area
1 day ago
+27
Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.

Technical Support Engineer, Provider Software

Greater NYC Area
2 weeks ago
+37
We're looking for a Technical Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product,

Technical Support Engineer, Abstraction Technologies

Greater NYC Area
2 weeks ago
+37
As a Technical Support Engineer, you will serve as the primary point of contact for our users as they utilize our platform to curate cancer data. This role is highly collaborative and focuses on ensuring our application is successfully empowering our users to work effectively. A Technical Support Engineer is self-motivated, can read and write code, and can handle a fast-paced environment while demonstrating excellent user empathy.

Associate Technical Support Engineer, Provider Software

Greater NYC Area
3 weeks ago
+37
In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations.

Tech Support IV

Greater NYC Area
1 day ago
The primary objective of the Tech IV role is to support our TechKnow Bar on-site support desk (in specified locations) and issues related to software and hardware support needs of our customers. Technicians supporting this role interact face-to-face with our business users and are expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Technicians in this role will be expected to self-manage the workload in this area and balance priority issues by vetting risk and exposure. This is a fast-paced hands-on position where individuals are required to stay fixed to the TechKnow Bar location when on-duty.

Service Design Technical Support Analyst

Greater NYC Area
2 weeks ago
+27
As a Technical Support Analyst in the Member Support organization, you will be the team’s experts on how Peloton hardware, software and tools work. You will continuously invest in building this knowledge to ensure depth and technical proficiency in the organization. In this role, you will partner with other departments to represent technical and quality issues reported via Members and agents in order to quickly identify issues and make improvements. You will also manage the processes for dealing with bugs and emergencies. Finally, you will maintain all of the documentation and technical material upon which agents execute in actual interactions with Members.

IT Support Engineer

Greater NYC Area
6 days ago
Yext is seeking an IT Support Engineer to help support all aspects of Yext’s office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth startup company, this is the right opportunity for you.

Technical Support Engineer

Greater NYC Area
6 days ago
+24
Partner with internal teams including Product, Engineering, Sales ,and Customer Success to identify and resolve Tier 2 product, feature, and integration issues. Manage client support cases on a daily basis, and document customer interactions and resolutions in Zendesk. Perform detailed QA of application and customer environment issues. Become a product expert, and contribute to our technical knowledge base and support documentation. Provide internal support to Sales and Customer Success on SevenRooms products and solutions; provide customer feedback and insights to inform product roadmap. Assist with coding and producing out-of-box and custom client projects.

Technical Support Engineer: Integrations

Greater NYC Area
2 weeks ago
Respond to and debug technical issues that arise from our integrations with clients.  Analyze data from our clients and troubleshoot issues with missing or misinterpreted data.  Work with Cedar business development, software engineers and PMs to discover and fix technical issues in our product.  Help ensure technical issues are resolved quickly with quality solutions.  Help ensure our integrations with clients operate smoothly. 

Technical Support Engineer

Greater NYC Area
2 weeks ago
+45
Dynamic Yield is on the lookout for a Customer Support Engineer. Part-time problem solver, part-time cheerleader, and full-time client advocate, this role is the first line of defense in solving critical issues for customers. The Customer Support Engineer is a natural communicator, quick-witted, and can diffuse a situation. In addition to those skills, the position needs someone with the ability to dive into technical problems and has the moxie to rally a technical support team to aid customer and technical issues.

Technical Support Engineer - New York

Greater NYC Area
5 days ago
+18
Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

Technical Support Salary ranges

The most common Technical Support salary in New York is between $60k - $70k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 500+ employees, earning $89,754 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $63,750 and the average Technical Support salary for men is $73,427.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $109,855.

Average Operations salaries in New York

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $59,960
Min: $40K
Max: $88K
Operations Associate $61,258
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $76,578
Min: $40K
Max: $150K
Operations Manager $87,500
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Analyst $88,703
Min: $65K
Max: $167K
Business Intelligence Analyst $89,669
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $106,214
Min: $50K
Max: $150K
Director of Operations $123,634
Min: $55K
Max: $200K
Director of Customer Success $135,571
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

NYC Companies with the Highest Operations Salaries

+14
Cloud, Software
+39
Mobile, Software
+34
Big Data, Cloud
+37
HR Tech, Payments

Skills that affect Technical Support salaries in New York

1
Customer Support
4% have this skill
2
IT Support
3% have this skill
3
Team Training & Development
2% have this skill
4
Operations Management
2% have this skill
5
Office Management
1% have this skill
6
Business Operations
1% have this skill

Recent Technical Support salaries in New York

$63,000
Yearly Salary
A COA reported a yearly salary of $63,000
1-3 Years of Experience
Male
201-500 Employees
New York
$60,000
Yearly Salary
A IT Support reported a yearly salary of $60,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Female
500+ Employees
New York
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
500+ Employees
New York
$150,000
Yearly Salary
A Technical Support reported a yearly salary of $150,000 with +$38,000 in additional cash compensation
7+ Years of Experience
Prefer not to say
500+ Employees
New York
$43,000
Yearly Salary
A Desktop Support reported a yearly salary of $43,000
3-5 Years of Experience
Male
201-500 Employees
New York
1-5 Reports
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$75,000
Yearly Salary
A Support Specialist reported a yearly salary of $75,000 with +$20,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
New York
$64,000
Yearly Salary
A Service Specialist reported a yearly salary of $64,000
3-5 Years of Experience
Male
500+ Employees
New York
$168,786
Yearly Salary
A Developer Support Engineer reported a yearly salary of $168,786 with +$25,318 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
$30,000
Yearly Salary
A IT Associate reported a yearly salary of $30,000
3-5 Years of Experience
Male
51-200 Employees
New York
1-5 Reports
Salaries//Operations//Technical Support