Technical Support salary in New York
Average Base Salary in New York
$73,383
$9,457
Additional Cash Compensation
$82,840
Total Compensation
Median: $73K
Min: $30K
Max: $169K
How Much Does a Technical Support Make in New York?
The average salary for a Technical Support in New York is $73,383. The average additional cash compensation for a Technical Support in New York is $9,457. The average total compensation for a Technical Support in New York is $82,840. Technical Support salaries are based on responses gathered by Built In NYC from anonymous Technical Support employees in New York.
NYC by the numbers
5,405
Total number of Tech companies in NYC
303,457
Total number of tech users on Built In NYC
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Data + Analytics
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Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Technical Support
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
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Director of Product Management
Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
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Hardware Engineer
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HR Director
HR Manager
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Implementation Manager
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Inside Sales Manager
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Junior Business Analyst
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Junior Software Engineer
Lead Software Engineer
Machine Learning Engineer
Marketing Associate
Marketing Coordinator
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Marketing Operations Manager
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Operations Associate
Operations Manager
PR Manager
PR Specialist
Principal Software Engineer
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Product Designer
Product Manager
Product Marketing Manager
Product Owner
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Recruiter
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SEO Manager
SEO Specialist
Site Reliability Engineer
Social Media Manager
Software Engineer
Software Test Engineer
Systems Engineer
Technical Product Manager
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Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
Vice President of Engineering
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Visual Designer
New York
New York
Technical Support jobs in NYC
Reorg is looking for a technical support engineer to become a go-to resource for our sales, technology and product teams to help understand the details of how our software works and assist the product and technology teams in debugging issues. The candidate will take an active role working directly with our clients who may need guidance using our platform.
Desktop Support Engineer
+29
Provide support for 200+ users.
Be diplomatic and customer service focused while managing key stakeholders in a positive, poised and effective manner.
Provide day-to-day support, ensuring effective and efficient operation of the firm’s corporate computing environment; including PCs, laptops, telephones, mobile handhelds, A/V systems, and other peripherals (printers/scanner/projectors).
Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Lead IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Lead you will work across the teams to provide and support IT equipment and services. You’ll also troubleshoot and provide direction to other T-2 Engineers, although you will not be responsible for performance management. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking engineering disciplines.
Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, and hardworking Audio Visual (AV) Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As an AV Support Engineer you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast paced team environment, and possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, and networking disciplines.
Technical Support Engineer (POS)
+24
We are looking for a dedicated Technical Support Engineer (POS) who will install and implement POS integrations for various restaurant, hotel, and nightlife clients in the hospitality industry. In this role, you will be responsible for implementing and supporting POS integrations for a variety of products and use cases. You will partner closely with other SevenRooms team members to deliver timely solutions and exceed client expectations.
IT Support Specialist-NYC
+30
Your main focus will be to support Trustpilot employees in their internal technical needs. In doing so, you will be part of a dedicated team handling IT Tickets for our Trustpilot offices. You will play a key role in the day to day operations that ensures our hardware and software systems are running seamlessly. You love to offer assistance in fixing the issue at hand no matter how small!
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support Leadership and teammates to ensure our customers are able to quickly and successfully overcome any technical issues they may face when using our platform. You’ll also regularly contribute to our knowledge database, helping to “pay it forward” allowing teammates and customers to learn quickly from your insight. Want to learn and grow in the role? Perfect!
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support teammates to ensure our customers are able to quickly and successfully overcome any technical issues they may face when using our platform. You’ll also regularly contribute to our knowledge database, helping to “pay it forward” allowing teammates and customers to learn quickly from your insight. Want to learn and grow in the role? Perfect! We will give you plenty of opportunity to become a subject matter expert in our platform and will challenge you with stretch projects that will help you learn about coding, marketing automation, and mobile ecosystems.
Technical Support Representative
+24
You have experience clearing tickets and solving problems for clients in a swift and efficient manner. As a software explorer, you have a natural curiosity to not only ask how a feature works, but why. You are a resourceful, tenacious, and self sufficient worker who approaches your work with empathy, integrity and a desire for continuous growth. Most importantly, you are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier!
This is a full-time position working at headquarters in New York City. This shift will be covering 9am-6pm EST Sunday-Thursday. The first 90 days will be 9-6 Monday-Friday for training.
On average, you will chat with 30-50 clients per day through Intercom, troubleshooting issues or instructing best practices. While being a proactive support team, we identify what they're trying to do and offer the correct workflow solution and not just answer their immediate question.
Our clients use video editing softwares such as Adobe Premiere, After Effects, Final Cut Pro X and others. Experience using advanced video editing software is preferred for this role.
(iMovie, Windows Movie Maker nor mobile video editing apps count as an advanced video editing software)
Our Support Team provides a valuable feedback loop between our customers and the Engineering / Product Teams. As a team who works directly with our community, you’ll be collecting and sharing user suggestions, as well as pain points, directly with the rest of the company.
Advanced knowledge in Linux monitoring, troubleshooting, and administration.
Experience with programming/scripting languages such as Python, PHP, or Bash.
Experience with performance testing, performance analytics.
Docker, serverless computing experience.
MongoDB experience preferred, fluent in multiple DBMSes.
Technology startup experience (bonus points).
Troubleshooting customer issues.
Identify workarounds solutions to the challenges customers are facing - either by explaining how the system should be used or by coming up with workarounds.
Work with R&D on investigating bugs and suggesting fixes.
Communicating solutions to customers, and to other teams in the company.
Technical Support Salary ranges
The most common Technical Support salary in New York is between $60k - $70k.
Average Technical Support Salary by Company Size
People with the job title Technical Support make the most at companies with 501-1,000 employees, earning $81,522 on average.
Technical Support Salary by gender
The average Technical Support salary for women is $80,000 and the average Technical Support salary for men is $67,773.
Technical Support Salary by Years of Experience
The average salary for a Technical Support with 7+ years of experience is $107,409. The average salary for <1 year of experience is $55,000.
Average Operations salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Customer Support Rep | $53,722 | Min: $31K Max: $88K |
| Office Manager | $62,929 | Min: $40K Max: $105K |
| Operations Associate | $63,858 | Min: $35K Max: $150K |
| Sales Operations Analyst | $68,811 | Min: $30K Max: $119K |
| Technical Support | $73,383 | Min: $30K Max: $169K |
| Desktop Support | $73,389 | Min: $44K Max: $118K |
| Customer Support Manager | $75,743 | Min: $45K Max: $129K |
| Client Success Manager | $86,231 | Min: $40K Max: $190K |
| Business Analyst | $88,481 | Min: $59K Max: $230K |
| Marketing Operations Manager | $92,100 | Min: $67K Max: $160K |
| Business Intelligence Analyst | $92,102 | Min: $55K Max: $150K |
| Operations Manager | $93,090 | Min: $45K Max: $250K |
| Senior Business Analyst | $104,597 | Min: $74K Max: $175K |
| Sales Operations Manager | $110,071 | Min: $50K Max: $180K |
| Director of Operations | $127,668 | Min: $55K Max: $235K |
| Director of Customer Success | $136,845 | Min: $98K Max: $208K |
| Vice President of Operations | $183,167 | Min: $100K Max: $300K |
| Vice President of Care | $193,100 | Min: $160K Max: $245K |
| COO (Chief Operating Officer) | $229,526 | Min: $95K Max: $588K |
Skills that affect Technical Support salaries in New York
1
IT Support
3% have this skill
2
Customer Support
3% have this skill
3
Team Training & Development
2% have this skill
4
Office Management
1% have this skill
5
Operations Management
1% have this skill
6
Business Operations
0% have this skill
Recent Technical Support salaries in New York
$72,000
Yearly Salary
A Technical Support reported a yearly salary of $72,000
1-3 Years of Experience
Male
51-200 Employees
New York
$55,000
Yearly Salary
A IT Administrator reported a yearly salary of $55,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
New York
$60,000
Yearly Salary
A Staff Officer reported a yearly salary of $60,000
7+ Years of Experience
Male
501-1,000 Employees
New York
1-5 Reports
$55,000
Yearly Salary
A IT Specialist reported a yearly salary of $55,000 with +$2,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$58,500
Yearly Salary
A Field Operations Coordinator reported a yearly salary of $58,500
1-3 Years of Experience
Male
201-500 Employees
New York
1-5 Reports
$56,000
Yearly Salary
A Sr. Network Engineer reported a yearly salary of $56,000 with +$5,000 in additional cash compensation
3-5 Years of Experience
Male
1-10 Employees
New York
1-5 Reports
$76,000
Yearly Salary
A Technical Support reported a yearly salary of $76,000
3-5 Years of Experience
Male
51-200 Employees
New York
$160,000
Yearly Salary
A Manager of IT reported a yearly salary of $160,000
7+ Years of Experience
Prefer not to say
201-500 Employees
New York
$135,000
Yearly Salary
A Technical Account Manager reported a yearly salary of $135,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
New York
$90,000
Yearly Salary
A Technical Support reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
New York
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