Leads strategic client marketing across implementations and the client lifecycle. Develops marketing strategies, communications, launch and adoption programs, operating models, playbooks, advocacy initiatives, and Customer Advisory Board engagement. Partners with Client Success, Product, Implementation, and Marketing teams to improve activation, engagement, expansion, and retention. Establishes KPIs, measures performance, translates client insights into action, and advises senior stakeholders while balancing standardized and customized experiences.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.