Top Customer Success Jobs in NYC, NY

As a Customer Success Lead, you will guide a sub-team, enhance customer relationships, mentor team members, and improve product adoption while managing revenue and customer experience.

Serve as primary CSM for agency partners to drive adoption, retention, and expansion of Scrunch's AI search platform. Translate platform data into strategic recommendations, run quarterly business reviews and content strategy sessions, enable agencies to sell Scrunch, and apply scalable playbooks to manage account volume.

As a Customer Success Manager at Attio, you will design and manage retention programs, guide user adoption, and improve customer health while leading strategic initiatives for top accounts.

The Client Success Manager will manage relationships with regional leaders, enhancing the implementation of Sage's products, driving adoption, and ensuring successful outcomes for older adult care systems.

The Agency Customer Success Manager will maintain agency partnerships, drive product adoption, enhance agency success, and provide strategic guidance in digital advertising.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Own and grow a portfolio of 50-60 employer accounts, drive retention, adoption, and expansion, run business reviews with HR stakeholders, support onboarding, build success plans, surface client feedback to product and ops, and collaborate on engagement and expansion strategies.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

Lead and develop a team of high-touch Customer Success Managers for Mid-Market and Enterprise accounts. Drive retention and growth, build scalable CS processes and tooling, forecast retention risk, run business reviews, collaborate on account plans with cross-functional partners, and refine the Customer Success roadmap to improve adoption, engagement, and long-term customer value.

Lead and develop a high-touch Customer Success team for Enterprise and Mid-Market accounts. Set vision, build scalable processes, drive retention and growth, execute account planning and business reviews, own retention forecasts, and collaborate cross-functionally to shape CS strategy and tools.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

The Manager of Commercial Customer Success will lead a team of Customer Success Managers, focusing on driving customer satisfaction, retention, and revenue growth. Responsibilities include team development, customer health management, upselling, and cross-functional collaboration.

The role involves managing enterprise accounts, building client relationships, driving platform adoption, and ensuring customer success in a B2B SaaS environment.

The Senior Client Success Manager - Programmatic manages programmatic advertising accounts, leading client communications, optimizing campaigns, and driving performance alongside cross-functional teams.

Drive customer growth, adoption, and renewals for Notion's product by helping clients achieve goals through AI workflows and customer success strategies.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

The Senior Client Success Manager oversees programmatic accounts, driving campaign success, client communications, and performance enhancement, with a focus on collaboration and strategic insights.

The Senior Customer Success Manager will act as a strategic partner for fintech clients, guiding them in onboarding, integrating, and maximizing the use of BitGo's digital asset solutions, while ensuring customer satisfaction and engagement through strong relationship management.

Lead and scale a North America Customer Success Engineering team, partnering tightly with Sales to prioritize accounts, drive adoption and expansion, build operational cadences, capture product feedback, and deliver measurable customer outcomes and retention.

The Client Success Associate will manage client onboarding, enhance client relationships, coordinate internally, and optimize client experience on software platforms.

Manage mid-market customer relationships, drive adoption and engagement, reduce churn, collaborate cross-functionally, and develop customer success processes.

The Customer Success Manager will manage enterprise-level clients in Financial Services, driving adoption of the Yext platform while ensuring customer satisfaction and growth through strategic planning and collaboration.