Top Customer Success Jobs in NYC, NY

Leads client success strategies for managed engineering services, aligning delivery with client goals and growth plans. Builds executive relationships, directs escalations, improves retention and adoption, oversees delivery teams, and identifies expansion opportunities. Translates client needs into service plans involving cloud, data, AI, automation, and platform modernization. Develops leaders, manages planning and dependencies, and ensures compliance with professional standards and firm policies.

Manages customer relationships across onboarding, business reviews, retention, and upsell opportunities. Analyzes usage patterns, identifies customer needs, resolves issues proactively, and develops retention strategies. Partners with internal teams to tailor customer-centric solutions, monitors feedback, and improves service delivery. The role requires customer relationship management, communication, data analysis, strategic thinking, and project management experience, preferably in telecommunications or technology.

Own customer success for approximately 400 SMB event organizers. Build onboarding programs, education webinars, lifecycle playbooks, and automated growth and churn signals. Guide new customers through their first live event, drive product adoption and revenue growth, manage scaled support, and identify accounts ready to graduate into Mid-Market. Partner with RevOps, Product, Sales, Support, and Account Management to improve customer outcomes and expansion opportunities.

Manage approximately 50 healthcare provider accounts through proactive outreach, consultative meetings, and follow-up. Help practices improve platform setup, adopt features, expand partnerships, increase patient bookings, and achieve performance goals. Build relationships with stakeholders, handle objections, provide product recommendations, prioritize accounts, and collaborate with internal teams on account optimization and feature installations.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding through renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and deliver customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Supports customer relationships for T-Mobile’s T-Ads SaaS platform by understanding client needs, addressing issues, tailoring advertising solutions, providing training, analyzing usage and feedback, monitoring retention metrics, and identifying growth opportunities. Collaborates with internal teams, prepares customer insights reports, and develops strategies to improve loyalty and reduce churn. Requires a bachelor’s degree or equivalent experience and 2–4 years in customer success or account management within advertising or technology.

Lead and scale Chase Media Solutions’ client success organization, managing client success managers and driving retention, revenue growth, and client outcomes. Partner with sales, operations, analytics, and marketing to develop service models, improve execution, resolve escalations, incorporate client feedback, and inform product and strategy enhancements. Represent the organization at events and build trusted relationships with brands and agencies.

Lead a 60+ person Customer Success organization serving Justworks’ largest customers. Set strategy, manage OKRs and revenue targets, develop CSM leaders, drive retention and expansion, improve customer value realization, and represent customer needs across the company. Partner with growth, retention, and account development teams to generate recurring revenue while maintaining exceptional customer experiences and scalable service delivery.

Lead and grow MongoDB’s Customer Success program by recruiting, coaching, and developing customer success teams. Define analytical metrics, execute initiatives that improve retention, expansion, satisfaction, and product adoption, and collaborate with Sales, Marketing, Support, and Product. Manage hiring plans, team performance, customer relationships, and quarterly and long-term goals in a hybrid New York City environment.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Own strategic success for a portfolio of complex, high-value enterprise customers. Lead onboarding, product adoption, value realization, retention, customer health, issue resolution, advocacy, and executive relationships. Develop success plans, monitor NPS and renewal performance, communicate customer insights to Product and Engineering, and maintain accurate CRM records. The role requires strong SaaS customer success experience, technical fluency, data-driven account management, and the ability to influence C-suite stakeholders.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manages Customer Success Engineering for GitLab, an intelligent DevSecOps orchestration platform. The provided description contains no specific responsibilities or qualifications, but indicates a remote role supporting GitLab’s customer success and technical product environment. GitLab emphasizes AI-enabled workflows, collaboration, professional development, and employee benefits.

Own and grow an international customer portfolio by driving product adoption, retention, cross-sell, upsell, and quarterly net revenue retention. Build relationships with customer decision-makers, support international expansion, identify risks, facilitate sales opportunities, and advocate for customer needs internally. Collaborate with Marketing, Sales, Product, Operations, Onboarding, and International Consultants to improve customer outcomes, influence product direction, streamline processes, and scale best practices.

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Partners with account managers to guide customers through BlackLine adoption, digital transformation, process optimization, training, change management, and roadmap development. Provides consulting, solution design, executive strategy sessions, and thought leadership using expertise in accounting, internal controls, financial analysis, invoice-to-cash, and intercompany operations. Drives customer adoption, expansion, retention, and improved customer experience.

Leads and develops a Customer Success team supporting strategic enterprise customers in complex managed-services and cloud environments. Drives customer outcomes, value realization, retention, renewals, adoption, and expansion. Establishes success practices, health monitoring, lifecycle processes, and operating cadences while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. Serves as a senior escalation point, leads executive customer engagements, and improves Customer Success scalability and performance.

Leads the global Customer Success organization for betting and gaming advertising. Owns post-sales strategy, customer lifecycle, retention, upsell, managed-service revenue, team scaling, executive relationships, and cross-functional roadmap influence. Establishes onboarding, campaign delivery, optimization, reporting, renewal, KPI, and customer-health processes while driving adoption of programmatic advertising capabilities and commercial growth across major casino, sportsbook, brand, and agency clients.