Top Customer Success Jobs in NYC
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Seeking a Client Support Engineer responsible for technical support requests related to investment products, triaging issues, collaborating with engineering teams, and developing new support processes.
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As the VP of Partner Success at OpenWeb, you will be responsible for managing and growing relationships with Enterprise Tier 1 publisher accounts. Your role includes driving adoption, retention, and growth within your account portfolio, collaborating with various teams, providing exceptional customer service, and leading strategic account planning. You should have 10+ years of partner success or business development experience, 5+ years of publisher-facing experience, and a track record of achieving revenue goals and KPIs.
The Principal Customer Success Manager will be responsible for developing strong relationships with key customer stakeholders, ensuring customer success and satisfaction through onboarding, renewal management, upsell and cross-sell opportunities. They will also serve as a product expert and provide pre-sales support.
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The Payroll Support Specialist plays a crucial role in providing assistance and support in handling inquiries, resolving payroll related issues, and ensuring accurate and timely processing of payroll tasks.
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The Global Care Navigator - Denmark at Spring Health is responsible for assisting members through their mental health care journey, providing support and connecting them to care services. The role involves active listening, care coordination, clinical assessments, crisis management, consultation, and documentation.
As a VIP Services Representative, you will be responsible for providing best-in-class service to VIP accounts, supporting account management, engaging with VIP accounts, and executing VIP engagement strategies to foster player loyalty at a sports and entertainment company.
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Responsible for handling customer telephone inquiries, reviewing claims submissions, and recording data in the claims system for adjudication. Involves processing incoming mail, setting up new claims, and communicating with various stakeholders. Requires a high school diploma with basic knowledge of insurance claims and strong data entry and communication skills.
Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc by engaging key stakeholders at large, complex healthcare entities and delivering data-driven insights for successful outcomes.
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The Digital Transformation & Solutions Principal will serve as a Client Leader and Thought Champion in ZS's Digital Customer Experience Practice. They will develop and shape Digital CX innovations and solutions, lead large Digital Transformation Global programs, and cultivate strategic relationships with clients. The role will focus on advancing Digital Strategy, Transformation, Marketing Technology & Operations businesses across North America, as well as contributing to Content Transformation and Media ecosystem disruption.
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As a Learning & Development Associate at Spot & Tango, you will be responsible for creating and implementing training programs for new and existing employees in the CX team. Your role will involve designing instructional materials, conducting training sessions, providing coaching and feedback, and evaluating team performance to improve processes and customer experience.
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