Top Operations Analyst Jobs in NYC, NY

Leads global People Operations across HRIS administration, data integrity, payroll coordination, onboarding, offboarding, recruiting administration, compensation reporting, dashboards, process documentation, and AI-enabled automation. Maintains BambooHR as the source of truth, coordinates payroll with international providers and EOR partners, audits data, identifies compliance risks, and improves scalable HR processes across 18 countries.

Performs treasury finance operations, including loan sales, data analysis, reconciliation, and financial controls. Automates recurring workflows using SQL, Python, Excel, and AI tools; maintains and modernizes data pipelines; investigates discrepancies; and communicates insights to technical and business stakeholders. Serves as a subject matter expert on loan data and finance processes while supporting fraud prevention and financial governance.

Owns card brand and bank invoice expense processes, accruals, reconciliations, reporting, and quarterly scheme submissions. Downloads and loads invoices, runs SQL queries, identifies billing anomalies and variances, reconciles expenses to the general ledger, creates bank invoices, and monitors opportunities for process improvement and cost reduction. The role supports finance leadership with research, reporting accuracy, and issue resolution.

Manages payer data operations across more than 1,200 data feeds, resolving data quality issues, transmission failures, ingestion problems, and audit requirements. Maintains contract metadata and standard operating procedures while partnering with payers, Product, Engineering, and Field Operations. Uses SQL and data platforms to investigate anomalies, trace data flows, identify root causes, improve monitoring, and strengthen data reliability supporting value-based care contracts.

Analyzes revenue operations data using Salesforce, NetSuite, and Excel to support pipeline forecasting, financial reporting, budgeting, dashboards, and executive decisions. Responsibilities include data validation, modeling, variance analysis, workflow improvement, and cross-functional collaboration with Finance, Accounting, Business Development, and Salesforce administration. The remote role requires periodic travel to company sites, up to 10%.

Supports Medicare Part D EGWP implementation, enrollment, member services, communications, CMS compliance, audits, reporting, KPI monitoring, issue resolution, and corrective actions. The role oversees delegated entities and collaborates with internal teams and employer groups to ensure timely, accurate, and compliant health plan operations. It also develops policies, procedures, workflows, and work instructions.

Own revenue operations analytics and systems, including pipeline reviews, forecasting, territory and routing logic, quota modeling, Salesforce administration, GTM data pipelines, dashboards, and AI-enabled workflows. Partner cross-functionally with sales, marketing, finance, enablement, and clinical operations to maintain reliable metrics, improve CRM hygiene, automate processes, and translate GTM data into actionable insights.

Supports Veterans Health Administration EHR modernization governance by tracking council actions, risks, decisions, project plans, change requests, and status reporting. Facilitates SME meetings, coordinates project teams, develops processes and workflow designs, and supports strategic communications, change management, stakeholder engagement, and training materials.

Support health-insurance sales by building reports, forecasts, automations, and AI prototypes to improve pipeline health, rep productivity, and territory/quota planning. Partner cross-functionally to maintain data integrity, troubleshoot CRM issues, administer account and territory assignments, and drive process improvements and adoption.

Own daily data operations, including data collection, pipeline monitoring, quality validation, root-cause investigation, SQL-based cleaning, and Metabase dashboards. Partner with engineering and deployment teams to resolve data issues, standardize metrics, document processes, and build tooling that improves reliability and scalability for government clients.

Provides operational support for fundraising and business systems through recurring data maintenance, duplicate remediation, bulk uploads, record merges, data quality initiatives, and user support. Responds to ServiceNow requests, creates documentation and training resources, tests system enhancements, and recommends process improvements. The role also supports data validation, reconciliation, reporting, and automation using programming and AI while escalating complex issues appropriately.

Manages Salesforce administration, CRM data integrity, reporting, dashboards, process automation, and revenue operations analytics. Partners with Sales, Finance, and BI on integrations, data enrichment, and reporting infrastructure. Supports sales enablement through troubleshooting, training, office hours, documentation, and user guidance. The role also identifies scalable process improvements and translates operational data into actionable business insights.

Supports RoadieXD financial operations through billing validation, accounts payable tracking, month-end close, reconciliations, forecasting, budgeting, vendor contract analysis, and operating-metric reporting. Investigates discrepancies, analyzes costs and margins, maintains financial trackers, supports rebates and rate-card analysis, and partners with Finance, Accounting, AP, and Operations to improve processes and inform leadership decisions.

Supports the legal billing team by researching and resolving partner WIP, accounts receivable, on-account, and trust inventories. Reviews aging reports, coordinates balance applications, assists with write-offs and reconciliations, tracks escalated items, and collaborates with Finance, Collections, New Matters, and Pricing teams. The role also supports complex billing matters, communicates fee agreement details, and participates in ad hoc finance operations projects.

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Build and maintain analytics solutions for cloud technology and network infrastructure teams. Responsibilities include gathering requirements, automating reporting, developing self-service analytics, maintaining data pipelines and models, querying multiple data sources, and communicating insights through dashboards and reports. The role supports data-driven planning, capacity management, colocation, and finance decisions while collaborating with technical and business stakeholders.

Leads sales operations analytics and strategic initiatives, including forecasting, pipeline and funnel analysis, KPI reporting, deal structuring, process improvement, and revenue predictability. Partners with sales leadership and cross-functional teams to improve sales execution, automation, dashboards, and operating cadences. Mentors junior analysts and drives alignment across marketing, sales, and customer success.

Triage bug bounty and vulnerability management reports, validate findings, assess severity, identify duplicates, and coordinate remediation through closure. Collaborate with PSIRT, engineering, legal, communications, customer success, and security teams. Support CVE assignments as a CNA representative, communicate with researchers and customers, maintain accurate records, monitor operational metrics, and improve vulnerability-handling procedures, runbooks, and documentation.

Own operational success across strategic energy markets, including availability, offers, interval data, performance calculations, enrollments, and deadlines. Deliver revenue-impacting analyses, launch new market programs, advise Product, Engineering, and Sales, automate workflows with Python, investigate incidents, and build durable processes in an ambiguous environment. The role supports market expansion across MISO, PJM, and SPP and may eventually involve mentoring or managing junior analysts.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Support data and customer-success functions by entering, cleaning, and analyzing data; maintain databases; assist clients with LevPro configuration, demos, onboarding, and implementation; identify process improvements and help build client relationships.

Analyzes pricing, sales, margin, customer, and quote data to produce recurring reports, dashboards, models, and actionable insights. Maintains pricing files and customer price sheets, investigates discrepancies, supports strategic quotes, validates reporting accuracy, and performs ad hoc analyses for Pricing, Sales, Finance, and Operations. Requires advanced Excel skills, strong analytical judgment, and the ability to independently deliver decision-ready findings.

Supports regulatory operations, master data coordination, policy number administration, operational metrics reporting, invoice processing, and regulatory data submissions. The role gathers and validates data, maintains tracking tools and documentation, coordinates cross-functional stakeholders, investigates discrepancies, and ensures accurate, timely reporting and compliance activities.

Supports privacy product owners in managing roadmaps, backlogs, project plans, budgets, and technology implementations. Coordinates data discovery, cataloging, reporting, OneTrust enhancements, privacy-process automation, integrations, documentation, and UAT. Collaborates with stakeholders and technical teams to advance privacy data governance, troubleshoot platform issues, and deliver customer-focused solutions. The role requires emergency off-hours support and travel as needed.