Top Operations Analyst Jobs in NYC, NY

Participate in an 11-week Operations internship supporting clearing, settlements, corporate actions, collateral management, and shared services. Analyze business needs using data, develop and implement strategic process improvements, manage team projects end-to-end, collaborate across global teams, and contribute to a cross-functional capstone initiative focused on advancing Operations.

Develop go-to-market strategy and sales enablement for strategic deals. Research accounts, markets, competitors, and customer workflows; create executive presentations, proposals, product narratives, competitive positioning, ROI analyses, and business cases. Partner with sales, product, and leadership teams on product commercialization and scalable GTM frameworks. The role requires strong analytical, financial, communication, and presentation skills, with five-day-a-week work from the New York City headquarters.

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.

Supports the global legal team by improving and automating processes, implementing and troubleshooting legal technology solutions, maintaining knowledge resources, conducting sanctions screenings, analyzing data, managing legal systems, responding to stakeholders, and coordinating ad hoc projects.

Own territory, routing, coverage, and commercial operations processes while analyzing sales performance, pipeline, productivity, and capacity metrics. Build Salesforce dashboards, investigate data issues across Salesforce and Fullcast, develop models and recommendations, and partner with Finance, Sales, Customer Success, Data, and GTM Systems teams. Improve and automate recurring processes through scalable data and technology solutions.

Supports eDiscovery operations by managing vendor relationships, procurement and RFP processes, pricing analysis, SOWs, invoices, data transfers, and Relativity workspace administration. Tracks storage, vendor performance, matter spend, and SLA compliance while maintaining vendor records and preferred provider documentation. Coordinates security and due diligence reviews, supports legal teams and service providers, and contributes to process improvement. Requires familiarity with eDiscovery workflows, Relativity, cost management, and vendor procurement.

Supports US options clearing operations by managing trade-break reconciliation, allocations, exercise and assignment processing, exception monitoring, controls, and timely clearance. Partners with trading, operations, technology, counterparties, and clients to maintain regulatory compliance and operational accuracy. The role also handles escalations, process improvements, business reviews, communications, and small-scale projects. Additional responsibilities include corporate actions, cash reconciliation, DTC clearance, client setup, settlement instructions, and compliance files.

Manages program data, performs complex analysis, and produces accurate, contract-compliant reports. Conducts research, facilitates staff meetings, supports goal setting and compliance activities, and may serve as a team lead. The role helps ensure smooth internal and external project and program delivery through data management, reporting, coordination, and process improvement.

Supports loss-sensitive insurance programs by calculating and reconciling premiums, claims transactions, deductible recoveries, and program adjustments. Prepares invoices, monitors cash transactions, follows up on collections, maintains records, and resolves discrepancies. Communicates with insureds, brokers, underwriters, and internal teams while assisting with renewals and providing technical support. Requires strong analytical, communication, financial record-keeping, invoicing, and Excel skills.

Analyzes work order and operational data, develops Excel reports and workload models, estimates staffing and costs, prepares policy memos and presentations, drafts executive talking points, manages project deadlines, and provides ad hoc reporting and data entry to support NYCHA initiatives.

Own segmentation, book-of-business design, quota setting, and headcount capacity planning across multiple sales motions. Build defensible quantitative models, maintain account assignment and routing logic, manage quota administration, and partner with GTM leaders, Finance, Sales Compensation, and Operations. The role requires recurring planning processes, scenario modeling, clear documentation, and confident communication of methodology, tradeoffs, and risks.

Own day-to-day compliance operations, including KYB/CDD and enhanced due diligence reviews, customer risk ratings, sanctions and blockchain screening, RFIs, alert investigations, and case documentation. The role also manages partner and audit requests, maintains compliance procedures, tracks operating metrics, and partners with engineering to automate manual workflows. Candidates should have fintech, payments, crypto, or banking compliance experience and knowledge of AML, FinCEN, FATF, and digital-asset requirements.

Own the monthly sales commissions cycle for Sales, SDR, and Partnerships, including data preparation, calculations, payout accuracy, reconciliations, disputes, and audit trails. Administer ICM/SPM platforms, model compensation-plan changes, analyze attainment and payout costs, support forecasting and platform migration, maintain documentation, and partner with RevOps, Finance, and GTM Systems to automate processes and improve data governance.

Handle high-volume customer interactions, technical troubleshooting, network testing, and issue resolution. Collaborate with engineering to automate workflows, test mobile applications, manage device inventory, coordinate carrier and OEM relationships, and support fraud response. The role also contributes customer insights, quality assurance feedback, scalable operational playbooks, and future team-building efforts.

Manage high-volume customer interactions and technical troubleshooting for a privacy-focused mobile carrier. Test mobile applications, investigate customer and network issues, collaborate with engineering to automate workflows and resolve defects, manage device inventory and supply chain processes, coordinate with carrier and OEM partners, and support fraud response. The role also contributes customer insights, quality assurance, scalable operational playbooks, and future team-building efforts.

The Operations Analyst will manage and improve cross-organizational Product and Engineering processes, including product lifecycle, engineering operations, software capitalization, FinOps, and cloud spend management. The role partners with senior leadership and cross-functional teams to improve communication, documentation, visibility, measurement, and execution. Responsibilities include operationalizing processes, championing tooling improvements, training stakeholders, and driving strategic initiatives and business outcomes across a hybrid organization.

Partners with sales leaders on forecasting, territory design, quota setting, pipeline analysis, and sales performance reporting. Owns Salesforce administration, data quality, configuration, dashboards, and user enablement. Supports sales process workflows, deal desk handoffs, approvals, and quote-to-close execution. Produces ad hoc analysis and advises stakeholders by challenging unsupported conclusions and identifying trends. The role requires strong analytical, communication, Excel, Sheets, and Salesforce skills.

Own FP&A, reporting, operating models, forecasts, unit economics, and month-end close activities. Manage reconciliations, journal entries, vendor spend, finance systems, compliance support, and corporate housekeeping. Provide office logistics, employee onboarding, SaaS provisioning, basic IT support, and ad hoc operational assistance in a fast-growing, NYC-based startup.

Lead complex security investigations across endpoint, identity, cloud, email, SaaS, and network environments. Own incidents through containment, remediation coordination, documentation, and post-incident review. Tune detections, queries, dashboards, workflows, and SOAR playbooks; improve SOC metrics, threat coverage, alert fidelity, and response processes. Partner on vulnerability and cloud-risk remediation, participate in global on-call rotation, use approved AI capabilities responsibly, and mentor analysts.

Supports eMerge legal operations by coordinating matter intake, status tracking, budgets, estimates, rates, reporting, workflows, and client communications. Analyzes operational metrics, identifies process improvements, develops dashboards and recommendations, coordinates cross-functional initiatives, supports tool rollouts and training, and maintains confidential documentation. The role requires strong organization, communication, judgment, data analysis, and familiarity with eDiscovery, litigation support, or legal operations.

Supports global revenue accounting and Order-to-Cash operations, including revenue close, journal entries, accruals, deferrals, reconciliations, e-invoicing, billing, accounts receivable, financial controls, SOX compliance, audits, and system enhancements. Partners with Finance, Tax, Engineering, Sales, Legal, and other teams to improve processes, automate workflows, resolve operational issues, and support strategic initiatives.

The Revenue Operations Analyst partners with sales leadership to improve revenue performance through data analysis, forecasting, reporting, experimentation, and process optimization. Responsibilities include building dashboards and scorecards, managing sales metrics, supporting territory and quota processes, improving CRM hygiene, analyzing productivity, testing sales strategies, and creating scalable workflows. The role collaborates with Marketing, Finance, and Product and translates complex data into actionable recommendations.

Delivers GTM commercial analysis, dashboards, reporting, forecasting, workflow automation, and AI-assisted solutions. Partners with commercial, Finance, Data & Analytics, IT, and regional teams to improve decision-making, standardize metrics, validate outputs, resolve data issues, and reduce manual work. Owns assigned initiatives, documents business logic, supports testing and adoption, and develops reusable capabilities across regions.

Reviews account activity and payment approval requests, investigates suspicious activity and fraud patterns, and makes risk-based approval or escalation decisions using AI-assisted analysis. The role supports compliance operations, improves processes, documents findings, and collaborates with product, support, and business teams to balance compliance, customer experience, and scalable growth.