Director of Customer Success salary in New York
Average Base Salary in New York
$136,845
$21,084
Additional Cash Compensation
$157,929
Total Compensation
Median: $137K
Min: $98K
Max: $208K
How Much Does a Director of Customer Success Make in New York?
The average salary for a Director of Customer Success in New York is $136,845. The average additional cash compensation for a Director of Customer Success in New York is $21,084. The average total compensation for a Director of Customer Success in New York is $157,929. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.
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Director of Customer Success jobs in NYC
We are seeking a a leader to help manage Narmi's customer relationships. This person will have comfort in interacting with both C-suite stakeholders as well as operational stakeholders. You will bring a product-focused mindset to Customer Success and be obsessed with Narmi customers experiencing the highest level of success from our platform. You'll start by playing both a strategic and individual contributor role, and hire a team over time as Narmi continues to grow.
Head of Customer Success
+32
Develop and lead scalable cross-functional programs to drive success, increase adoption and retention, and turn stakeholders into champions.
Serve as the voice of our customer to Catalyst’s internal teams, promoting a customer-centric mindset across the organization.
Serve as a strategic advisor to our customers by providing recommendations on how Catalyst can address their goals, needs, and pain points.
Collaborate with the Product team to share customer insights that inform future product developments.
Collaborate with the Sales team to identify growth opportunities.
Define key metrics for success, leveraging data to make informed business decisions and to drive revenue growth.
Build out and manage our CSM team, Support Engineering team, and Onboarding process.
Be an evangelist for Catalyst within customer organizations and industry events.
Lead and mentor a group of managers across the Restaurant Success organization disciplines.
Own the Go-To-Marketing strategy for the post-sale customer journey.
Work cross-functionally with Product, Sales, and American Express leadership.
Represent Resy externally to our restaurant partners and the industry.
Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.
As the Head of Customer Success at Frame.io, you are responsible for maximizing and accelerating customer value through adoption of the Frame.io Platform. You will build and lead a high-performing team, working cross-functionally with Product, Marketing, and Sales, to provide world-class customer experiences throughout the entire customer journey for all segments of our customers.
This role will partner with Sales, Marketing, and Product to develop and execute strategies that drive the success of our customers and ultimately create lasting business impact through improved retention and growth. You will establish department level goals and metrics and establish systems to ensure that your team delivers in ways that are measurable and impactful. Additionally, you'll work collaboratively with leaders across the broader organization (Product, Marketing, Engineering) as an advocate for our Customers and business leader at Frame.io.
Director of Client Success
+31
The job of our Client Success team is to proactively create an environment where our clients and partners achieve success. Specifically your mission as the Director of Client Success is to oversee a team of talented Client Success Managers and support the team in driving an excellent client experience, growing and retaining current client revenue. You will work closely with the management team to continue to enhance client success best practices to ensure we are proactively managing our partners and increasing adoption of our products and services.
• Give Landlords and Leasing Staffs of our key accounts white glove service by ensuring Doorkee’s onboarding and launch are seamless and painless.
• Oversee the creation of scalable solutions to evolve our system from medium-touch to low-touch.
• Leverage empathy, strategic decision making, and various communication strategies and events, to educate, guide, and delight customers throughout the Doorkee process.
• Hone our systemic processes to stay organized and proactive, but also be able troubleshoot issues on the fly, to keep our key accounts satisfied.
• Collaborate regularly across the Doorkee team (product, engineering, sales, marketing, ops).
• Get everyone you come in contact with excited about the Doorkee model and eager to use our platform.
Director of Customer Success Salary ranges
The most common Director of Customer Success salary in New York is between $130k - $140k.
Average Director of Customer Success Salary by Company Size
People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $152,800 on average.
Director of Customer Success Salary by gender
The average Director of Customer Success salary for women is $133,893 and the average Director of Customer Success salary for men is $141,923.
Director of Customer Success Salary by Years of Experience
The average salary for a Director of Customer Success with 7+ years of experience is $142,320.
Average Sales salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Sales Development Representative | $52,924 | Min: $31K Max: $120K |
| Inside Sales Representative | $53,559 | Min: $33K Max: $115K |
| Business Development Representative | $60,310 | Min: $36K Max: $110K |
| Sales Operations Analyst | $67,907 | Min: $30K Max: $119K |
| Inside Sales Manager | $72,200 | Min: $51K Max: $90K |
| Account Manager | $76,951 | Min: $40K Max: $140K |
| Client Success Manager | $86,123 | Min: $40K Max: $190K |
| Account Executive | $93,089 | Min: $36K Max: $190K |
| Sales Operations Manager | $113,221 | Min: $50K Max: $180K |
| Sales Manager | $116,007 | Min: $57K Max: $163K |
| Business Development Manager | $118,337 | Min: $56K Max: $200K |
| Sales Engineer | $127,627 | Min: $46K Max: $185K |
| Director of Customer Success | $136,845 | Min: $98K Max: $208K |
| Sales Director | $144,542 | Min: $60K Max: $271K |
| Vice President of Sales | $180,267 | Min: $120K Max: $300K |
| CRO (Chief Revenue Officer) | $229,733 | Min: $120K Max: $291K |
Skills that affect Director of Customer Success salaries in New York
1
Client Relations
1% have this skill
2
Customer Relationship Management
1% have this skill
3
Account Management
1% have this skill
4
Client Services
1% have this skill
5
Team Training & Development
1% have this skill
6
Account Management Ops
1% have this skill
Recent Director of Customer Success salaries in New York
$125,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $125,000
7+ Years of Experience
Prefer not to say
500+ Employees
New York
$183,680
Yearly Salary
A Director of Customer Success reported a yearly salary of $183,680
7+ Years of Experience
Female
51-200 Employees
New York
$100,000
Yearly Salary
A Head of Client Account Management reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000 with +$22,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
New York
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
7+ Years of Experience
Prefer not to say
201-500 Employees
New York
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
$150,000
Yearly Salary
A Director, Growth reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
11-50 Employees
New York
$121,600
Yearly Salary
A Director of Product Support reported a yearly salary of $121,600
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Account Management reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
New York
1-5 Reports
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