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New York
New York
Director of Customer Success salary in New York
Average Base Salary in New York
$135,846
$21,084
Additional Cash Compensation
$156,930
Total Compensation
Median: $136K
Min: $98K
Max: $208K
How Much Does a Director of Customer Success Make in New York?
The average salary for a Director of Customer Success in New York is $135,846. The average additional cash compensation for a Director of Customer Success in New York is $21,084. The average total compensation for a Director of Customer Success in New York is $156,930. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.
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Director of Customer Success jobs in NYC
Develop, coach and scale a team of client success partners and managers to ensure that all customers are addressed with best-in-class support.
Optimize team performance utilizing key metrics and coaching methods.
Develop a customer success career path that builds on the skills of senior team members in a way that engages them and increases retention .
Design best practices and procedures that support a top notch customer experience for our clients, including onboarding experience and capturing product feedback.
Identify improvements of current processes and tooling to promote team efficiency.
Drive revenue growth by identifying upsell opportunities and reducing churn.
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.
You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry.
The Head of Customer Success will support, advise and guide MANTL’s enterprise customers while scaling and growing the Customer Success team at MANTL. You will develop and deploy the overall strategy, action plans and playbooks for MANTL to manage customer support, increase customer retention and enable overall account growth.
Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues.
Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and identifying upsell opportunities — and mentoring / helping develop more junior Client Success Managers.
Take responsibility for developing, streamlining and documenting the team’s process for onboarding new clients and managing current clients, with the target of improving the efficiency of this process.
As the Director of Customer Success at Teampay, you will lead a dynamic team that will provide a seamless on-boarding and ongoing support experience for Teampay customers. Collaboration will be key as you assist the marketing and product teams in the roll-out and management of customer documentation. As the organization scales, you will facilitate changes in processes while helping the team to embrace the growth of their roles.
Amplicare is looking for an experienced, self-starter to lead the Customer Success department and own the customer retention metric. The Director of Customer Success is responsible for managing all aspects of client services for the business, from customer support to account management, for all customer segments (e.g. independent pharmacies and chain pharmacies).
Partner: VP of Customer Success
+15
The right “VP of Customer Success” doesn’t need this job description, and won’t wake up in the morning with the thought “I am the VP of Customer Success at Invisible,” but with the thought: “Have we taken over the world yet?” The right person already called me, and told me these words:
You should hire me, because I am going to save your clients as favorites on my phone. And I am going to call them every day, like they’re my lover or my mother or my best friends. I am going to make their problems, my problems. I will not rest until they pray a prayer of gratitude to Invisible for freeing their time to be creative.
Director of Customer Success - NYC
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.
As a key leader in our Solutions team, the individual will need to be creative and solutions-oriented. Well-developed interpersonal skills and the ability to build strong relationships with partners in the Ocrolus organization will be key to the candidate's success, along with a personal desire to mentor and develop the Client Success team. The ideal candidate is an expert at communicating the big picture, but is able and willing to be hands-on and understand all tasks and responsibilities of their team. We are looking for someone who is excited by the role and has a vision for where and how our organization should evolve our client service into our future.
The Affirm Commercial team is searching for a Sr. Director of Client Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a commercial bent, who can grow and develop a highly skilled team through high-growth organizational stages.
Director of Customer Success Salary ranges
The most common Director of Customer Success salary in New York is between $130k - $140k.
Average Director of Customer Success Salary by Company Size
People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $155,889 on average.
Director of Customer Success Salary by gender
The average Director of Customer Success salary for women is $130,573 and the average Director of Customer Success salary for men is $141,923.
Director of Customer Success Salary by Years of Experience
The average salary for a Director of Customer Success with 7+ years of experience is $141,227.
Average Sales salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Inside Sales Representative | $51,862 | Min: $33K Max: $92K |
| Sales Development Representative | $51,973 | Min: $31K Max: $95K |
| Business Development Representative | $59,060 | Min: $36K Max: $110K |
| Sales Operations Analyst | $65,440 | Min: $30K Max: $119K |
| Inside Sales Manager | $72,125 | Min: $51K Max: $90K |
| Account Manager | $76,221 | Min: $40K Max: $140K |
| Client Success Manager | $80,291 | Min: $40K Max: $150K |
| Account Executive | $83,895 | Min: $36K Max: $190K |
| Sales Operations Manager | $110,333 | Min: $50K Max: $180K |
| Sales Manager | $113,258 | Min: $57K Max: $163K |
| Business Development Manager | $119,645 | Min: $56K Max: $200K |
| Sales Engineer | $125,698 | Min: $46K Max: $185K |
| Director of Customer Success | $135,846 | Min: $98K Max: $208K |
| Sales Director | $142,667 | Min: $60K Max: $271K |
| Vice President of Sales | $179,561 | Min: $120K Max: $300K |
| CRO (Chief Revenue Officer) | $225,357 | Min: $120K Max: $275K |
Skills that affect Director of Customer Success salaries in New York
1
Client Relations
1% have this skill
2
Customer Relationship Management
1% have this skill
3
Account Management
1% have this skill
4
Client Services
1% have this skill
5
Team Training & Development
1% have this skill
6
Account Management Ops
1% have this skill
Recent Director of Customer Success salaries in New York
$100,000
Yearly Salary
A Head of Client Account Management reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000 with +$22,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
New York
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
7+ Years of Experience
Prefer not to say
201-500 Employees
New York
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
$150,000
Yearly Salary
A Director, Growth reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
11-50 Employees
New York
$121,600
Yearly Salary
A Director of Product Support reported a yearly salary of $121,600
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Account Management reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
New York
1-5 Reports
$180,000
Yearly Salary
A Sr. Director, Enterprise Management reported a yearly salary of $180,000 with +$50,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
New York
$200,000
Yearly Salary
A VP, Client Success reported a yearly salary of $200,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
1-5 Reports
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