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New York
New York

Director of Customer Success salary in New York

Average Base Salary in New York

$138,962
$21,431
Additional Cash Compensation
$160,393
Total Compensation
Median: $139K
Min: $98K
Max: $208K

How Much Does a Director of Customer Success Make in New York?

The average salary for a Director of Customer Success in New York is $138,962. The average additional cash compensation for a Director of Customer Success in New York is $21,431. The average total compensation for a Director of Customer Success in New York is $160,393. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.

NYC by the numbers

4,845
Total number of Tech companies in NYC
175,766
Total number of tech users on Built In NYC
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in NYC

Director, Client Success

Greater NYC Area
1 week ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Director of Client Success

Greater NYC Area
2 months ago
+33
Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues. Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and identifying upsell opportunities — and mentoring / helping develop more junior Client Success Managers. Take responsibility for developing, streamlining and documenting the team’s process for onboarding new clients and managing current clients, with the target of improving the efficiency of this process.

VP of Customer Success - NYC

Greater NYC Area
1 week ago
+27
The Customer Success team at HyperScience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, and Support. The VP of Customer Success defines and leads the team that owns customer relationships. 

Head of Customer Success, Americas

Greater NYC Area
5 days ago
+30
Set the overall vision and strategic plan to maximize customer success. Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams. Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal. Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems. Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.). Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team. Recruit, nurture and inspire a superstar customer success team.

Customer Success Director

Greater NYC Area
1 week ago
+29
The Affirm Commercial team is searching for a Sr. Director of Client Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a commercial bent, who can grow and develop a highly skilled team through high-growth organizational stages.

Head of Customer Success

Greater NYC Area
1 month ago
We are hiring a Head of Customer Success to build loyalty and retention with our customers.  As a leader in our organization, this individual will have a greenfield opportunity to build out a new team that has a massive impact on the success of our company.  

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in New York is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $155,889 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $137,000 and the average Director of Customer Success salary for men is $147,727.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $143,526.

Average Sales salaries in New York

Job Title Average Salary Salary Range
Sales Development Representative $51,670
Min: $35K
Max: $95K
Inside Sales Representative $53,038
Min: $33K
Max: $92K
Business Development Representative $59,000
Min: $36K
Max: $96K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Inside Sales Manager $72,125
Min: $51K
Max: $90K
Account Manager $73,517
Min: $40K
Max: $133K
Client Success Manager $78,160
Min: $40K
Max: $150K
Account Executive $78,695
Min: $39K
Max: $190K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Sales Manager $110,965
Min: $57K
Max: $163K
Business Development Manager $119,037
Min: $56K
Max: $200K
Sales Engineer $127,341
Min: $46K
Max: $185K
Director of Customer Success $138,962
Min: $98K
Max: $208K
Sales Director $139,439
Min: $60K
Max: $271K
Vice President of Sales $179,606
Min: $120K
Max: $300K
CRO (Chief Revenue Officer) $225,357
Min: $120K
Max: $275K

Skills that affect Director of Customer Success salaries in New York

1
Client Relations
1% have this skill
2
Customer Relationship Management
1% have this skill
3
Account Management
1% have this skill
4
Strategic Partnerships
1% have this skill
5
Client Services
1% have this skill
6
Sales Strategy
1% have this skill

Recent Director of Customer Success salaries in New York

$180,000
Yearly Salary
A Sr. Director, Enterprise Management reported a yearly salary of $180,000 with +$50,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
New York
$200,000
Yearly Salary
A VP, Client Success reported a yearly salary of $200,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
7+ Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
New York
$141,000
Yearly Salary
A Account Management Lead reported a yearly salary of $141,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$160,000
Yearly Salary
A Director of Publisher Development reported a yearly salary of $160,000 with +$30,000 in additional cash compensation
5-7 Years of Experience
Male
500+ Employees
New York
5-10 Reports
$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$27,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$170,000
Yearly Salary
A Sr. Director Customer Success reported a yearly salary of $170,000 with +$34,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$145,000
Yearly Salary
A Director of QA reported a yearly salary of $145,000
3-5 Years of Experience
Male
500+ Employees
New York
Salaries//Sales//Director of Customer Success