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New York
New York
Director of Customer Success salary in New York
Average Base Salary in New York
$135,544
$21,084
Additional Cash Compensation
$156,628
Total Compensation
Median: $136K
Min: $98K
Max: $208K
How Much Does a Director of Customer Success Make in New York?
The average salary for a Director of Customer Success in New York is $135,544. The average additional cash compensation for a Director of Customer Success in New York is $21,084. The average total compensation for a Director of Customer Success in New York is $156,628. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.
NYC by the numbers
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Director of Customer Success jobs in NYC
Head of Customer Success
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.
You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry.
Lead and mentor a group of managers across the Restaurant Success organization disciplines.
Own the Go-To-Marketing strategy for the post-sale customer journey.
Work cross-functionally with Product, Sales, and American Express leadership.
Represent Resy externally to our restaurant partners and the industry.
Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.
As the Director of Customer Success at Teampay, you will lead a dynamic team that will provide a seamless on-boarding and ongoing support experience for Teampay customers. Collaboration will be key as you assist the marketing and product teams in the roll-out and management of customer documentation. As the organization scales, you will facilitate changes in processes while helping the team to embrace the growth of their roles.
Director of Customer Success
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.
Nylas is looking for an intelligent, diligent, and results-driven individual to direct our Customer Success function. Hundreds of businesses rely on the Nylas APIs to power their products, and your role will be critical in ensuring their continued engagement and success.
We are looking for a talented Director of Success & Support with 5+ years as CSM or similar role and 2+ years managing a team, with a positive, problem-solving attitude to join our rapidly growing team in New York. You'll love working with us if you're excited by growth, you embrace responsibility and love to take on new challenges. This team member will help build our entire onboarding, improvement, and success strategy, working directly with the leadership team and immediately managing a growing team.
• Give Landlords and Leasing Staffs of our key accounts white glove service by ensuring Doorkee’s onboarding and launch are seamless and painless.
• Oversee the creation of scalable solutions to evolve our system from medium-touch to low-touch.
• Leverage empathy, strategic decision making, and various communication strategies and events, to educate, guide, and delight customers throughout the Doorkee process.
• Hone our systemic processes to stay organized and proactive, but also be able troubleshoot issues on the fly, to keep our key accounts satisfied.
• Collaborate regularly across the Doorkee team (product, engineering, sales, marketing, ops).
• Get everyone you come in contact with excited about the Doorkee model and eager to use our platform.
Director of Customer Success Salary ranges
The most common Director of Customer Success salary in New York is between $130k - $140k.
Average Director of Customer Success Salary by Company Size
People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $152,800 on average.
Director of Customer Success Salary by gender
The average Director of Customer Success salary for women is $130,573 and the average Director of Customer Success salary for men is $141,923.
Director of Customer Success Salary by Years of Experience
The average salary for a Director of Customer Success with 7+ years of experience is $140,522.
Average Sales salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Inside Sales Representative | $51,467 | Min: $33K Max: $92K |
| Sales Development Representative | $52,142 | Min: $31K Max: $95K |
| Business Development Representative | $60,316 | Min: $36K Max: $110K |
| Sales Operations Analyst | $67,107 | Min: $30K Max: $119K |
| Inside Sales Manager | $72,200 | Min: $51K Max: $90K |
| Account Manager | $75,990 | Min: $40K Max: $140K |
| Client Success Manager | $82,992 | Min: $40K Max: $150K |
| Account Executive | $88,241 | Min: $36K Max: $190K |
| Sales Operations Manager | $112,260 | Min: $50K Max: $180K |
| Sales Manager | $115,795 | Min: $57K Max: $163K |
| Business Development Manager | $118,337 | Min: $56K Max: $200K |
| Sales Engineer | $126,398 | Min: $46K Max: $185K |
| Director of Customer Success | $135,544 | Min: $98K Max: $208K |
| Sales Director | $144,088 | Min: $60K Max: $271K |
| Vice President of Sales | $180,045 | Min: $120K Max: $300K |
| CRO (Chief Revenue Officer) | $229,733 | Min: $120K Max: $291K |
Skills that affect Director of Customer Success salaries in New York
1
Client Relations
1% have this skill
2
Customer Relationship Management
1% have this skill
3
Account Management
1% have this skill
4
Client Services
1% have this skill
5
Team Training & Development
1% have this skill
6
Account Management Ops
1% have this skill
Recent Director of Customer Success salaries in New York
$125,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $125,000
7+ Years of Experience
Prefer not to say
500+ Employees
New York
$100,000
Yearly Salary
A Head of Client Account Management reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000 with +$22,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
New York
$140,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $140,000
7+ Years of Experience
Prefer not to say
201-500 Employees
New York
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
$150,000
Yearly Salary
A Director, Growth reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
11-50 Employees
New York
$121,600
Yearly Salary
A Director of Product Support reported a yearly salary of $121,600
3-5 Years of Experience
Female
11-50 Employees
New York
$110,000
Yearly Salary
A Director of Account Management reported a yearly salary of $110,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
New York
1-5 Reports
$180,000
Yearly Salary
A Sr. Director, Enterprise Management reported a yearly salary of $180,000 with +$50,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
New York
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