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New York
New York
Director of Customer Success salary in New York
Average Base Salary in New York
$132,176
$17,933
Additional Cash Compensation
$150,109
Total Compensation
Median: $132K
Min: $98K
Max: $208K
How Much Does a Director of Customer Success Make in New York?
The average salary for a Director of Customer Success in New York is $132,176. The average additional cash compensation for a Director of Customer Success in New York is $17,933. The average total compensation for a Director of Customer Success in New York is $150,109. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.
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Director of Customer Success jobs in NYC5
Managing a team of Customer Success Managers and be accountable for their success and development.
Collaborating with sales team to support sales efforts.
Collaborating with marketing team to design content strategy for customers.
Collaborating with product team to communicate customers’ needs and help design an ideal offering.
Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision.
Attending and presenting at conferences, events and webinars.
Contributing to an awesome and fun work environment.
Managing customer accounts to maximize their Bizzabo experience.
Training and on-boarding new customersLaunching and managing new customer success initiatives.
Identifying up-sell and cross-sell opportunities from existing accounts.
Monitoring risky accounts and proactively take action to achieve success.
Designing an amazing and memorable customer experience.
Escalation-conflict management-real time.
Analyzing accounts performance and suggesting constant improvements.
The Director of Customer Success is responsible for mentoring and managing a highly skilled group of CSMs, helping to orchestrate the company’s customer success strategies, building strategic relationships with customers and collaborating with cross-functional leaders in the company to deliver an excellent customer experience.
The Director of Customer Success will be responsible for leading and inspiring the customer success organization (Success Managers, Implementation, and technical support) in all aspects of their work to retain recurring revenue and drive incremental growth, all while cultivating outstanding customer loyalty. The ideal candidate will have experience as both an individual contributor and leader/manager in a customer success organization, and will be well versed in interacting with and presenting to senior leadership within a business, including c-level executives, IT, finance, and operations departments. Internally at Abacus you will work across product, engineering, sales, and marketing to ensure successful growth and retention of our customers.
Director of Customer Success NYC
+15
Develop and nurture strategic relationships with our most valuable customers. Become their trusted advisor & consultant.
Build and Manage our amazing US team of Customer Success Managers and Customer Success and Implementation Specialists.
Work with the team and other teams in the organization in order to build the best Customer Success Center of Excellence. Manage and implement best practices to ensure informed decisions are being made.
Ensure a seamless experience through all phases of the customer relationship.
Collaborate with our technical support teams overseas to make sure communication flow is effective.
Deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platforms best practices, use cases and organizational workflow.
Manage assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
Engage with key influencers and decision makers across different teams within the customers organization. Conduct business reviews and goal-setting meetings.
You know the importance of a company’s culture, and you believe you know what it takes to create great places to work. As a senior manager within the Customer Success team, you will lead a group of CS managers through their daily roles, be the first point of contact for accounts in need and drive the business performance of your team.
You will lead a creative, dynamic and fun team of customer success managers. You will interact daily with HR leaders, company executives and managers to help realize their engagement strategies and build long term relationships with the customers in your portfolio.
You will be working with a product that people love, and a team who know how to balance structured processes with the desire to meet customers’ unique needs. We see this reflected in our customer NPS of above 60, and a transactional NPS for our onboarding experience of above 90.
Director of Customer Success Salary ranges
The two most common Director of Customer Success salary ranges in New York are $100k - $110k and $130k - $140k.
Average Director of Customer Success Salary by Company Size
People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $153,250 on average.
Director of Customer Success Salary by gender
The average Director of Customer Success salary for women is $132,286 and the average Director of Customer Success salary for men is $132,000.
Director of Customer Success Salary by Years of Experience
The average salary for a Director of Customer Success with 7+ years of experience is $135,091.
Average Sales salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Sales Development Representative | $50,924 | Min: $35K Max: $95K |
| Inside Sales Representative | $52,667 | Min: $33K Max: $92K |
| Business Development Representative | $57,250 | Min: $36K Max: $96K |
| Sales Operations Analyst | $64,587 | Min: $30K Max: $119K |
| Account Manager | $69,284 | Min: $40K Max: $120K |
| Inside Sales Manager | $72,125 | Min: $51K Max: $90K |
| Client Success Manager | $74,479 | Min: $40K Max: $110K |
| Account Executive | $78,251 | Min: $39K Max: $190K |
| Sales Operations Manager | $104,727 | Min: $50K Max: $150K |
| Sales Manager | $106,706 | Min: $57K Max: $163K |
| Business Development Manager | $115,444 | Min: $56K Max: $183K |
| Sales Engineer | $126,171 | Min: $46K Max: $185K |
| Sales Director | $130,773 | Min: $60K Max: $235K |
| Director of Customer Success | $132,176 | Min: $98K Max: $208K |
| Vice President of Sales | $173,923 | Min: $120K Max: $290K |
| CRO (Chief Revenue Officer) | $222,091 | Min: $120K Max: $275K |
NYC Companies with the Highest Sales Salaries
Skills that affect Director of Customer Success salaries in New York
1
Customer Support
1% have this skill
2
Client Relations
1% have this skill
3
Client Services
1% have this skill
4
Customer Relationship Management
1% have this skill
5
Account Management
1% have this skill
6
Sales Strategy
1% have this skill
Recent Director of Customer Success salaries in New York
$145,000
Yearly Salary
A Director of QA reported a yearly salary of $145,000
3-5 Years of Experience
Male
500+ Employees
New York
$100,000
Yearly Salary
A Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$126,000
Yearly Salary
A Director, Client Services reported a yearly salary of $126,000 with +$12,600 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
>10 Reports
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000
7+ Years of Experience
Male
11-50 Employees
New York
$155,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $155,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$165,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $165,000
7+ Years of Experience
Male
51-200 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Male
51-200 Employees
New York
5-10 Reports
$100,000
Yearly Salary
A Strategic Accounts Director reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
1-10 Employees
New York
$130,000
Yearly Salary
A Director of Customer Experience reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
New York
5-10 Reports
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