Sales
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Director of Customer Success
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
PR Manager
PR Specialist
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
New York
New York
Director of Customer Success salary in New York
Average Base Salary in New York
$139,120
$21,550
Additional Cash Compensation
$160,670
Total Compensation
Median: $139K
Min: $98K
Max: $208K
How Much Does a Director of Customer Success Make in New York?
The average salary for a Director of Customer Success in New York is $139,120. The average additional cash compensation for a Director of Customer Success in New York is $21,550. The average total compensation for a Director of Customer Success in New York is $160,670. Director of Customer Success salaries are based on responses gathered by Built In NYC from anonymous Director of Customer Success employees in New York.
NYC by the numbers
3,788
Total number of Tech companies in NYC
161,112
Total number of tech users on Built In NYC
Submit your salary info to unlock all content
ALL INFO IS 100% ANONYMOUS & PRIVATE
Director of Customer Success jobs in NYC6
You’ll be responsible for:
Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues
Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and
CreatorIQ is looking for an experienced Director of Customer Success who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.
Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our New York customer segment. This will include: overseeing a team of Customer Success Leads in our NYC office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.
At Kustomer, we take our clients’ experience with our platform and our company seriously. Our Customer Success team is committed to providing a world-class overall experience that delights our clients. From the moment our Implementations team gets our client onboarded on our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Kustomer. The Director of Customer Success will lead our growing team of client advocates, ensuring the highest quality of service and strategic support. Product adoption, expansions and renewals, as well as gathering critical client feedback about our platform and services fall under the purview of our Customer Success team.
Associate Director, Partner Success
+21
Identify and support upsell opportunities and renewal rates within partner sales orgs. and act as tactical business development support.
Recognize partner revenue trends (top markets/verticals/products sold/etc.).
Analyze platform team data to ensure that the org is best driving revenue/support among partner orgs.
Deliver Audience indexing reports and post campaign insights to partners.
Analyze top markets across partners to ensure the team is allocating resources most effectively.
Take initiative directly with clients in order to drive improved performance, more investment, and deeper levels of partnership.
Build structure and process around the Partner Success function.
Customer Success Director
+18
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.
Head of Customer Success & Implementation
+14
We are looking for a Head of Customer Success & Implementation to lead implementations with new customers, work closely with our existing customers to ensure successful integrations and partnerships, drive product decisions based on customer feedback and requests, and ensure that we are successfully guiding our clients on how to best use the Ribbon Health API, and much more to ensure we are driving high-quality, cost-effective, and convenient healthcare decisions.
Director of Customer Success Salary ranges
The most common Director of Customer Success salary in New York is between $130k - $140k.
Average Director of Customer Success Salary by Company Size
People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $158,500 on average.
Director of Customer Success Salary by gender
The average Director of Customer Success salary for women is $137,200 and the average Director of Customer Success salary for men is $144,500.
Director of Customer Success Salary by Years of Experience
The average salary for a Director of Customer Success with 7+ years of experience is $141,882.
Average Sales salaries in New York
| Job Title | Average Salary | Salary Range |
|---|---|---|
| Sales Development Representative | $51,539 | Min: $35K Max: $95K |
| Inside Sales Representative | $53,240 | Min: $33K Max: $92K |
| Business Development Representative | $58,115 | Min: $36K Max: $96K |
| Sales Operations Analyst | $64,669 | Min: $30K Max: $119K |
| Account Manager | $71,626 | Min: $40K Max: $120K |
| Inside Sales Manager | $72,125 | Min: $51K Max: $90K |
| Client Success Manager | $77,817 | Min: $40K Max: $150K |
| Account Executive | $78,935 | Min: $39K Max: $190K |
| Sales Operations Manager | $103,357 | Min: $50K Max: $150K |
| Sales Manager | $110,474 | Min: $57K Max: $163K |
| Business Development Manager | $119,037 | Min: $56K Max: $200K |
| Sales Engineer | $126,143 | Min: $46K Max: $185K |
| Sales Director | $135,639 | Min: $60K Max: $235K |
| Director of Customer Success | $139,120 | Min: $98K Max: $208K |
| Vice President of Sales | $177,406 | Min: $120K Max: $300K |
| CRO (Chief Revenue Officer) | $223,750 | Min: $120K Max: $275K |
NYC Companies with the Highest Sales Salaries
Skills that affect Director of Customer Success salaries in New York
1
Client Relations
1% have this skill
2
Account Management
1% have this skill
3
Strategic Partnerships
1% have this skill
4
Client Services
1% have this skill
5
Customer Relationship Management
1% have this skill
6
Team Training & Development
1% have this skill
Recent Director of Customer Success salaries in New York
$200,000
Yearly Salary
A VP, Client Success reported a yearly salary of $200,000 with +$30,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
1-5 Reports
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
7+ Years of Experience
Male
51-200 Employees
New York
1-5 Reports
$141,000
Yearly Salary
A Account Management Lead reported a yearly salary of $141,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$160,000
Yearly Salary
A Director of Publisher Development reported a yearly salary of $160,000 with +$30,000 in additional cash compensation
5-7 Years of Experience
Male
500+ Employees
New York
5-10 Reports
$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$27,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
New York
1-5 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
New York
5-10 Reports
$170,000
Yearly Salary
A Sr. Director Customer Success reported a yearly salary of $170,000 with +$34,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
$145,000
Yearly Salary
A Director of QA reported a yearly salary of $145,000
3-5 Years of Experience
Male
500+ Employees
New York
$100,000
Yearly Salary
A Customer Success reported a yearly salary of $100,000
3-5 Years of Experience
Female
11-50 Employees
New York
$126,000
Yearly Salary
A Director, Client Services reported a yearly salary of $126,000 with +$12,600 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
New York
5-10 Reports
The NYC startup scene moves fast. Keep up.
weekly meetupslatest tech newsjobs in your inbox