Top Director of Operations Jobs in NYC, NY

Leads Operations Support teams handling field service coordination, billing, customer contracts and amendments, vendor service contracts, CMMS troubleshooting, and help-line support. Oversees accurate records, work-order closure, issue escalation, and collaboration across accounting, sales, IT, service operations, customers, and technicians. Drives continuous process improvement, requirements gathering, testing, training, and automation while managing employees and ensuring efficient service delivery.

Leads outpatient clinic operations, staffing, budgets, patient experience, regulatory compliance, quality improvement, strategic planning, technology integration, and revenue-cycle performance. Oversees healthcare teams, optimizes workflows and capacity, monitors operational and financial KPIs, supports provider credentialing, and collaborates with clinical, administrative, IT, and executive stakeholders to improve care delivery and service growth.

Leads strategic, operational, and financial performance for Women’s Health, Endocrinology, and Nutrition service lines. Oversees daily healthcare operations, budgets, patient access, quality and safety, regulatory compliance, growth initiatives, data-driven performance improvement, physician engagement, and referral partnerships. Manages multidisciplinary teams and collaborates with clinical and administrative leaders to improve patient experience, care pathways, resource utilization, and service line outcomes.

Leads Northeast-sector operations, business development, client relationships, and multidisciplinary infrastructure projects. Responsibilities include procuring projects, managing project teams from bid through completion, overseeing staffing and deliverable quality, mentoring employees, coordinating multiple projects, reviewing contract and budget changes, serving as project manager for strategic work, improving operational processes, and representing EXP with clients and professional organizations.

Leads office operations across finance, delivery, quality, budgeting, staffing, overhead, facilities planning, leasing, and improvements. Monitors operational performance, project reviews, client audits, utilization, and other metrics. Coordinates with division staff, hiring managers, HR, sales leadership, and office committees. Supports planning, sales pursuits, renovations, industry events, and client engagement while driving accountability for office delivery and financial performance.

Leads financial planning, budgeting, forecasting, project accounting, grant and contract compliance, and operational systems for an education center. Oversees financial reporting, variance analysis, audits, invoicing, payroll coordination, and fund disbursements. Develops dashboards, KPIs, and statistical analyses for leadership and stakeholders. Partners with HR, IT, Facilities, Business Office, and College leadership on policies, process improvement, hiring workflows, strategic planning, and cross-functional operational initiatives.

Directs facility operations for a homeless services program, overseeing maintenance, security, fire safety, kitchen operations, inventory, repairs, inspections, compliance, emergency response, staffing, purchasing, reporting, and operations personnel. Collaborates with social services and clinical teams to protect resident safety, manages contractors and work orders, supports recruiting and training, and provides 24-hour on-call coverage. The role also operates program vehicles and represents the organization in community and regulatory meetings.

Directs regional logistics operations across multiple sites, partnering with General Managers and customers to improve performance, safety, efficiency, and profitability. Owns complex customer relationships, develops value-added solutions, leads business reviews, monitors KPIs, and implements strategic programs. Provides leadership, coaching, and training while driving Lean Six Sigma continuous improvement and cross-functional initiatives. The role requires substantial supply chain leadership, budgetary responsibility, customer management, and frequent travel.

Directs day-to-day operations for the multi-institutional AI-BIOME research program. Responsibilities include managing budgets, grants, contracts, procurement, subawards, reporting, compliance, staff supervision, hiring, facilities, cloud laboratory support, shared core facilities, events, communications, and stakeholder coordination. The role develops operational policies and infrastructure supporting research, education, workforce development, and outreach while ensuring sponsor and institutional requirements are met.

Lead execution of North American B2B secular shift programs to drive card adoption and spend. Manage cross-functional stakeholder alignment, KPI reporting, pilots, scaling initiatives, market and customer insights, and commercial execution with Sales, Product, Partnerships, analytics, risk, and operations to deliver measurable growth.

Lead Diptyque Americas’ end-to-end supply chain operations, including demand and supply planning, retail distribution, logistics, inventory management, 3PL relationships, transportation, warehousing, budgeting, reporting, and sustainability initiatives. The role oversees supply chain optimization, technology improvements, KPI performance, and a six-person team across the USA, Canada, and LATAM while partnering with global and local stakeholders.

Serve as a strategic partner to Sales leadership, driving global sales operations, cross-functional alignment (Sales, Marketing, Product, Partnerships), managing QBRs and account planning, owning enterprise tech programs, enabling product feedback processes, and supporting talent planning and critical Sales and Customer Success initiatives.

Leads the people strategy for Global Operations, advising senior leaders on performance, compensation, development, employee relations, inclusion, and organizational effectiveness. Manages and develops a team of People Business Partners, uses workforce data to guide decisions, coaches executives, implements people solutions, ensures compliance, and collaborates with People Team centers of excellence.

The Regional Director will lead operations across multiple data centers, ensuring performance, reliability, and operational excellence while managing budgets and supporting teams. They will oversee incident responses, capacity planning, and vendor performance, ensuring standards and compliance are met.

Partner with the CIO to define and execute the CIO department strategy, drive IT governance and budgets, lead cross-functional strategic IT programs, set OKRs and KPIs, and establish pragmatic AI and security policies to align technology investments with business goals.

Lead Global Trade Support Operations across Equity, Fixed Income, and Options. Manage daily options expiration processing, operational exceptions, client relationships, KPIs, staffing and resource allocation. Drive operational risk controls, regulatory compliance, WSPs, continuity planning, process improvements and technology-enabled automation across a global team.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Leads the GTM Enablement Operations center of excellence, establishing operating models, governance, processes, technology capabilities, analytics, and AI-enabled workflows. Manages Operations and Systems & Analytics teams, develops measurement frameworks and dashboards, and oversees major cross-functional initiatives such as sales kickoffs and enterprise launches. The role requires executive stakeholder management, enterprise technology implementation, organizational leadership, and continuous improvement across a high-growth SaaS environment.

Lead end-to-end implementation and ongoing account management for Precision partnerships. Coordinate cross-functional teams to translate contracts into project plans, ensure technical setup and delivery excellence, mitigate risks, monitor performance against objectives, and support renewal and expansion by establishing scalable processes and strong partner relationships.

Lead and scale the Corporate Strategy operating system, translating vision into execution via OKRs, business reviews, board materials, and cross-functional initiatives. Build and manage a centralized strategy & operations team, partner with execs and Strategic Finance on planning, fundraising, and resource allocation, and drive high-impact, ambiguous projects to improve organizational execution.

The VP of Field Service will lead and develop national field operations, improve efficiency, and establish training and operational standards to support company growth.

As Senior Director of People Operations, you'll lead systems and programs that enhance employee experience, managing HR processes and analytics to drive operational excellence while ensuring compliance and scalability.

Consults to alternative asset firms and family offices on operational best practices, vendor oversight, fund accounting, controls, trade lifecycle management, audits, staffing and KPI-driven process improvements. Leads operations teams, implements policies, reduces operational risk, manages reconciliations, and supports strategic initiatives and technology alignment.

Leads the U.S. East immunology sales region, overseeing recruitment, team development, customer engagement, strategic planning, resource allocation, P&L accountability, payer and managed-care strategy, compliance, and business growth. Builds relationships with healthcare and industry leaders, drives regional results, contributes to national strategy, and manages customer experience across provider, payer, patient, and healthcare-system interactions.

Direct and manage clinical laboratory operations across the hospital system. Set strategy, implement policies and technology, monitor operational performance, ensure compliance, and recruit, develop, and evaluate staff to improve service delivery and patient satisfaction.