Top Director of Operations Jobs in NYC, NY

Leads Datadog’s recruiting operations, technology, systems, and AI enablement strategy for a recruiting organization of approximately 200 professionals. Owns the recruiting technology roadmap, automation, AI governance, data workflows, vendor relationships, and platform adoption. Partners with Recruiting, Engineering, IT, Security, Finance, People Technology, analytics, and executives to improve recruiter productivity, hiring quality, compliance, and user experience while leading multidisciplinary teams and organizational transformation.

Lead People Operations programs covering benefits, immigration, leave, payroll, policies, Workday systems, and contingent worker lifecycle automation. Develop scalable employee support workflows, ensure payroll compliance, modernize People Systems, drive change adoption, and partner with Finance, Legal, People Analytics, and Human Intelligence. Manage and develop a high-performing team while shaping broader People strategy.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Leads strategic operations, cross-functional transformation, business intelligence, commercial strategy, customer lifecycle optimization, pricing, profitability, and acquisition integration. Develops strategic plans, improves processes and documentation, manages whitespace and cross-sell opportunities, supports revenue growth, and mentors the Strategy & Operations team.

Lead and scale end-to-end talent acquisition for clinical roles, primarily therapists. Build recruiting team, tech stack, workflows, and analytics to measure pipeline, conversion, cost-per-hire, and capacity. Partner with clinical, growth, and operations teams to define candidate quality, align hiring with patient demand, and grow employer brand to increase inbound hires.

Leads day-to-day operations across order fulfillment, scheduling, inventory, service coordination, returns, vendors, and customer issue resolution. Establishes KPIs and operating cadences, improves workflows, documents SOPs, manages vendor performance, supports forecasting and capacity planning, and coaches team members. The role also prepares operations for business growth through process improvements, automation, documentation, and cross-functional coordination.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Leads daily administrative operations for a home-based healthcare division, including provider scheduling, assignments, route coordination, call center and front desk oversight, DME referrals, staff supervision, KPI monitoring, workflow improvements, insurance processes, patient experience, compliance, and cross-functional coordination.

Directs daily operations for a 24-hour shelter, overseeing facility management, compliance, safety, security, staffing, incident response, emergency preparedness, inspections, quality assurance, reporting, and corrective actions. Supervises operations staff, manages scheduling and performance, coordinates with internal departments, and serves as the operational liaison during regulatory audits and monitoring visits. Ensures adherence to DHS, OTDA, OSHA, FDNY, contractual, and agency requirements while supporting safe, compliant, resident-centered program delivery.

Leads the company’s revenue operations function across Sales, Marketing, Customer Success, and Finance. Owns revenue strategy, planning, forecasting, GTM processes, systems, data governance, analytics, executive dashboards, and technology investments. Builds scalable operating rhythms, improves pipeline and customer lifecycle performance, aligns revenue and financial forecasts, identifies revenue leakage, and develops a high-performing RevOps team while partnering with executive leadership.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Leads Microsoft Advertising’s marketing operations, growth systems, martech roadmap, lead lifecycle, automation, AI transformation, data governance, and cross-functional program execution. Manages marketing operations and technology teams, drives adoption of processes and platforms, improves funnel performance and conversion, and provides executive-level operational insights. Partners with Sales, Finance, Product, Engineering, and Marketing Science to scale marketing execution and revenue growth.

Leads the strategy and evolution of Relationship Marketing Operations capabilities. Owns capability roadmaps, process transformation, operational excellence, AI and automation adoption, knowledge management, measurement, governance, and change adoption. Partners across marketing, engineering, product, data, privacy, security, and vendors to create scalable, AI-enabled operating models, improve employee experiences, and deliver measurable gains in capacity, quality, speed, and cost.

Directs the company’s operating infrastructure to support profitable growth. Builds operating systems, dashboards, scorecards, financial forecasting, accountability structures, and leadership cadences across Client Success, Creative, Revenue Operations, and Finance. Partners with the CEO and department leaders to translate strategy into measurable goals, improve resource allocation, strengthen people systems, identify risks, and resolve inefficiencies. Oversees cross-functional change, organizational design, performance management, and execution without personally handling every departmental task.

Leads an agile marketing pod responsible for end-to-end, multichannel behavior-change campaigns for Aetna members. Oversees strategy, creative, testing, implementation, measurement, resource allocation, and campaign optimization across email, SMS, web, direct mail, and other channels. Partners with analytics, technology, creative, and business teams to improve health outcomes, reduce medical costs, and deliver measurable business impact. Also contributes to department strategy, operations, hiring, culture, and cross-pod initiatives.

The Director of Sales Operations manages CRM systems, revenue reporting, forecasting, sales planning, territories, quotas, compensation inputs, sales processes, and executive performance analysis across global regions. The role partners with Sales, Finance, Legal, and Product Marketing to improve Salesforce workflows, data quality, reporting, seller adoption, and scalable go-to-market execution. It is a hands-on individual contributor role with potential to lead a small team.

Leads catalog operations for Uber’s Grocery & Retail business, setting strategy for catalog quality, availability, selection, merchant onboarding, and reliability. Manages and develops the operations team, establishes performance metrics, partners with Product, Engineering, and Data Science, and guides automation and AI investments. The role translates merchant and operational insights into product improvements while driving scalable processes, customer experience gains, and measurable business results.

Leads enterprise strategy and operational initiatives for the Office of the COO, translating executive priorities into actionable plans, performance insights, governance mechanisms, and measurable results. Advises senior leaders, facilitates cross-functional decision-making, supports member firms, and drives implementation across complex, geographically dispersed organizations. The role requires strong business and financial acumen, executive communication, independent problem-solving, and the ability to influence without formal authority.

Leads enterprise strategy and operational priorities for the Office of the COO, translating ambiguous business problems into recommendations, executable plans, and measurable outcomes. Owns performance analysis, executive operating reviews, governance, organizational effectiveness, and cross-functional implementation across Americas member firms. Advises senior executives, facilitates decisions, manages multiple strategic workstreams, and drives accountability without formal authority.

Leads the transition to in-house insurance billing and revenue cycle operations. Oversees eligibility, utilization review, claims, coding, reimbursement, denials, appeals, accounts receivable, payer relations, contracting support, reporting, compliance, audits, and workflow automation. Builds the billing team and infrastructure, improves operational performance, ensures HIPAA and regulatory compliance, and partners with clinical, legal, finance, and compliance leadership.

Provides executive clinical and administrative leadership for enterprise-wide case development operations. Coordinates clinical priorities, projects, regulatory readiness, performance reporting, quality improvement, case escalation, and cross-functional execution. Supports the Chief Clinical Officer and Vice President of Clinical Operations while applying advanced Nurse Practitioner expertise to complex donor-management issues. Ensures compliance, operational consistency, executive follow-through, and continuous improvement across donation-service functions.

Leads non-instructional school operations, including budgeting, enrollment, procurement, facilities, safety, compliance, attendance, event planning, and operational systems. Advises school leadership, manages and coaches operations staff, oversees vendors, supports emergency preparedness, maintains accurate data, and ensures effective execution of school-wide programs and deadlines.

Own sales strategy and operations for the Groups business, including segmentation, territory design, capacity planning, forecasting, sales process, operating cadence, and executive reporting. Lead AI and automation adoption across the sales motion, partner with finance, systems, enablement, and data teams, and translate analysis into business decisions. Hire and manage a team of analysts and strategy partners while serving as the primary strategic partner to the VP of Sales.

Leads the end-to-end accounts payable and procure-to-pay operation, including invoice processing, payment runs, supplier onboarding, payment exceptions, master data, controls, tax reporting, fraud prevention, and audit compliance. Manages AP managers and shared-services teams while driving automation, Oracle Fusion Cloud enhancements, process integrations, and continuous improvement. Partners with Treasury, IT, Accounting, Tax, Legal, Purchasing, and Sourcing on payments, cash management, systems, and compliance.

Leads global collateral monitoring and margin operations for Wealth Management lending. Owns operating model transformation, risk controls, valuation and margin processes, AI and automation integration, global team leadership, regulatory alignment, technology buildouts, budgeting, and resource planning. Partners with business, risk, product, and technology stakeholders to support portfolio growth and operational scalability.