Top Director of Operations Jobs in NYC, NY

Lead and scale People programs: design end-to-end onboarding, performance frameworks, manager development, and market-expansion people plans. Manage a growing team, partner with HRBPs and People Tech, and create operating rhythms across functions and geographies.

Lead high-priority strategy and operations initiatives end-to-end: define roadmaps, design scalable operating models, own KPIs, analyze data to drive decisions, collaborate cross-functionally, and hire and develop high-performing teams to scale a digital, dietitian-led healthcare business.

Lead client experience and agency operations for paid media accounts, overseeing media buying team performance, client retention, reporting, and process development. Own client leadership meetings, track KPIs (cost per appointment, show and close rates), and build scalable operational systems to improve efficiency and margin.

The Regional Director will lead operations across multiple data centers, ensuring performance, reliability, and operational excellence while managing budgets and supporting teams. They will oversee incident responses, capacity planning, and vendor performance, ensuring standards and compliance are met.

The Director of Production Sales & Operations leads sales, operations, and growth of production services, managing relationships with clients while ensuring operational excellence and financial goals are met.

Lead CrowdStrike's marketing transformation by operationalizing AI-enabled workflows, driving adoption and governance of agentic systems, defining role and skill evolution, shaping product roadmap, measuring impact, and managing change to embed new ways of working across marketing teams.

As Senior Director of People Operations, you'll lead systems and programs that enhance employee experience, managing HR processes and analytics to drive operational excellence while ensuring compliance and scalability.

The Senior Director of Central Operations will lead the transformation of operations, focusing on AI and automation, build a high-performing team, drive operational excellence, manage KPI frameworks, and oversee tools and learning initiatives.

Lead and scale a Revenue Operations organization for Babylist Media, building systems, processes, and a team to manage ad operations, inventory, pricing, forecasting, commission planning, and revenue recognition. Own ad-server transition (Koddi), deal desk, forecasting, reporting, and cross-functional documentation to maximize yield and streamline GTM operations.

Lead and scale Financial Operations covering Source-to-Pay, Global Payroll, Equity Administration, and Sales Commissions. Own P2P technology stack, ensure SOX compliance, support SEC disclosures and board reporting, drive AI-driven automation and process transformation, partner with cross-functional leaders, and hire and develop high-performing teams.

Lead and scale the US Digital Assets Operations team, owning settlement execution, reconciliation (on-chain and fiat), liquidity and wallet management, controls, and cross-functional coordination with Product, Engineering, Trading, Risk, Compliance, Treasury, and Finance to build resilient, automated, and compliant institutional-grade crypto operations.

Lead Capital One Travel's servicing organization by defining strategy, optimizing operations and workforce design, improving customer experience, integrating AI/data-driven automation, partnering with product/engineering, and developing a high-performing, distributed servicing organization.

Lead the Patient Group's business operations: define strategy and operational frameworks, partner with Product/Engineering/Data to set priorities and roadmaps, align cross-functional stakeholders, and hire/mentor a lean ops team to scale patient acquisition, core experience, growth, and partnerships.

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Lead the Wallingford site to drive growth, efficiency and profitability by overseeing manufacturing, supply chain, IT, maintenance, facilities, quality, customer service and logistics. Implement Lean initiatives, manage budgets and KPIs, develop supplier and customer relationships, ensure health & safety compliance, and build high-performing teams.

Lead and scale end-to-end talent acquisition for clinical roles, primarily therapists. Build recruiting team, tech stack, workflows, and analytics to measure pipeline, conversion, cost-per-hire, and capacity. Partner with clinical, growth, and operations teams to define candidate quality, align hiring with patient demand, and grow employer brand to increase inbound hires.

The Director of Data Operations will build and lead the data operations function, drive operational excellence, and integrate AI with human expertise for data extraction and reporting in a dynamic environment.

Lead non-clinical operations across billing, credentialing, HR, and other functions; drive accountability, monitor KPIs, support acquisition integrations, and implement scalable systems to enable growth.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Lead and execute marketing operations: build systems and workflows across HubSpot, Salesforce, Webflow, analytics and attribution; ensure clean campaign tracking, lead routing, PQL/MQL definitions, funnel and revenue reporting; run QA, documentation, and cross-functional rhythms with RevOps, Sales, Finance, Product, and Data to provide decision-ready marketing measurement.

The Director of AI Engineering leads AI transformation in Vaccine R&D Operations by designing solutions for process automation, decision support, and model governance. Responsibilities include developing predictive models, optimizing workflows, and building production-grade AI platforms while collaborating across teams.

The Director of Operations will oversee JETSET Pilates studios in NYC, leading General Managers, driving performance, executing openings, and ensuring high-quality client experiences.

Lead day-to-day operations of the Licensing Center processing DOHMH license applications. Supervise managers and QA staff, ensure procedural compliance, develop internal systems and training, coordinate with stakeholders, handle high-volume customer service, and manage special projects to improve application processing efficiency.

Lead end-to-end openings for new Museum of Ice Cream locations: partner in design/construction, build operational plans and playbooks, manage pre-opening readiness, training, soft launches, and 30/60/90 stabilization; align cross-functional stakeholders and hand off sites to Regional Directors.

The Director of Operations leads strategy and performance for operations, driving growth and implementing Lean methodologies within the North Carolina entity. Responsibilities include P&L ownership, financial accountability, team development, and operational excellence.