Top Director of Operations Jobs in NYC, NY

Own revenue operations for a high-volume inside sales organization. Build forecasting, staffing, quota, lead-funnel, dashboard, and compensation infrastructure; deliver executive reporting; diagnose operational bottlenecks; and identify automation opportunities. The role partners with Sales Engineering, manages compensation mechanics for 200+ agents, oversees dashboard maintenance analysts, and operates autonomously in a remote, written-first environment.

Own and scale Kong’s partner operations model across planning, deal registration, attribution, workflows, compensation, cloud marketplaces, data quality, and AI automation. Serve as a strategic advisor to ecosystem and sales leadership, manage partner deal execution across resale, referral, and marketplace routes, define operating rules and KPIs, and build scalable playbooks, systems, and a high-output operations team.

Lead and scale Sailor Health’s national therapy, healthcare advocacy, and case management operations. Design integrated care models, build workflows and service-line playbooks, manage case managers and escalations, shape AI-enabled clinical tools, and establish quality, safety, privacy, and Medicare performance standards. Partner with clinical, legal, operations, and engineering teams while developing whole-person care across mental and physical health services.

Leads communications strategy and operations by translating priorities into plans, metrics, and execution rhythms. Partners with the CCO and senior leaders on planning, resource allocation, budgeting, vendor spend, organizational alignment, operating model improvements, and executive decision-making. Oversees cross-functional communications initiatives, develops reporting and processes, and leads a small team while supporting talent planning and organizational growth.

Leads business operations and strategy for CVS Media Exchange, overseeing operating models, governance, OKRs, executive reporting, process optimization, automation, budgets, vendors, and cross-functional execution. Builds and develops a high-performing operations organization while partnering with Product, Marketing, Business Systems, Strategy, and enterprise teams to support scalable growth, profitability, and organizational effectiveness.

Leads creative operations, workflows, resource planning, budgets, production, vendor relationships, and cross-functional delivery. Establishes scalable processes, manages team performance, and partners with Creative and Marketing leadership to align priorities and timelines. Drives AI-enabled automation and operational innovation to improve productivity while maintaining creative quality. Requires extensive experience in creative services, production or marketing operations, team leadership, financial oversight, and workflow technology implementation.

Leads US sales operations and revenue strategy, including ICP development, customer segmentation, target account planning, territory design, pipeline reporting, forecasting, sales targets, compensation cycles, CRM governance, and sales tooling. Partners with the CRO, Finance, Product, Marketing, and sales leaders to improve commercial productivity, planning, accountability, and go-to-market execution across global teams.

Direct hotel property operations, including building systems, safety, compliance, maintenance, energy conservation, capital improvements, budgeting, inventory, guest service, and team development. Manage inspections, preventive maintenance, contractor bidding, licensing, permitting, and property rehabilitation while ensuring regulatory and hospitality standards are met.

Oversee shelter operations and directly supervise shift supervisors. Manage contracted maintenance and security, staffing schedules, training, client services, crisis intervention, inspections, work orders, incident investigations, reports, inventories, vendor activity, compliance audits, vehicle maintenance, and operational documentation. Ensure regulatory compliance, service quality, staff performance, safety, and effective collaboration with internal departments, vendors, government agencies, and community partners.

Directly supervise operations shift staff and support the Program Director with building maintenance, security, scheduling, client services, crisis intervention, compliance, reporting, inspections, investigations, vendor coordination, inventory, vehicle maintenance, and staff performance management. Ensure operational schedules, documentation, training, audits, client access to services, and adherence to regulatory and organizational standards.

Directs shelter operations by supervising shift staff, coordinating maintenance and security vendors, ensuring client access to essential services, maintaining compliance, completing inspections and audits, managing reports and investigations, overseeing schedules and attendance, and supporting crisis intervention. The role also manages supplies, work orders, vehicle schedules and inspections, staff training, corrective action plans, and operational documentation.

Oversees daily operations, supervises shift supervisors and staff, coordinates contracted maintenance and security, manages facility records and inspections, tracks vendors and work orders, ensures regulatory compliance, handles incident investigations and crisis intervention, manages client supplies and services, and oversees vehicle scheduling and maintenance.

Directly supervises shift supervisors and oversees operations, contracted maintenance, security, building services, client supplies, crisis intervention, inspections, investigations, reporting, and compliance. The role manages schedules, staff training, corrective actions, vendor visits, incident documentation, fire safety records, inventory, vehicle inspections, and service delivery. It requires collaboration with internal departments, government partners, vendors, and community organizations while ensuring client access to essential services and adherence to regulations and organizational policies.

Oversee shelter operations, directly supervise shift supervisors, coordinate maintenance and security vendors, ensure regulatory compliance, manage reports and inspections, track supplies and work orders, conduct investigations, maintain vehicle schedules, and support client services and crisis intervention. The role also manages staff training, schedules, performance documentation, corrective actions, operational audits, and communication with internal departments and community partners.

Leads ambassador service operations across multiple Manhattan and Brooklyn programs. Oversees staffing, deployment, training, customer relationships, service quality, labor costs, reporting, equipment, payroll, compliance, and business development. The role requires hands-on leadership, stakeholder communication, operational improvement, weekend and multi-shift flexibility, regional travel with overnight stays, and physical work outdoors.

Leads multi-state financial management services for self-directed care programs, overseeing payroll, compliance, onboarding, participant budgets, vendor relationships, technology integrations, and participant support. Builds scalable operational processes, ensures regulatory and payroll accuracy, manages cross-functional teams, supports program launches and RFPs, and partners with executive leadership on growth, risk, performance, and continuous improvement.

Leads operations and go-to-market performance for the AEC business unit, including revenue forecasting, growth strategy, marketing, B2B partnerships, customer support, vendor management, and cross-functional execution. Oversees operational processes, compliance, course delivery, strategic projects, platform initiatives, KPI reporting, and continuous improvement across multiple brands. Partners with centralized teams, develops staff, and drives revenue growth, efficiency, customer satisfaction, and organizational alignment.

Oversee safe, efficient operations for a residential recovery program, including staff supervision, regulatory compliance, quality assurance, facilities, inventory, client systems, scheduling, incident management, and purchasing. Provide individual and group counseling, participate in client meetings, oversee behavior modification processes, support crisis intervention, and ensure trauma-informed, high-quality services.

Lead Belltower’s Fund Services organization, overseeing delivery quality, controls, client experience, and team performance across onshore and offshore teams. Drive operational transformation through AI tooling, workflow automation, improved controls, manager development, productivity initiatives, and root-cause resolution. Partner with Product and Engineering to prioritize safe automation while maintaining strong client service and audit-ready processes.

Directs liquidity trade support operations for money market and liquidity products, partnering with traders, portfolio managers, technology, custodians, brokers, and global operations teams. Oversees trade capture, confirmations, settlement, cash readiness, reconciliations, collateral movements, exceptions, claims, and operational risk controls. Leads issue resolution, vendor oversight, metrics reporting, process improvements, technology enhancements, and control-strengthening initiatives while ensuring accurate and timely support in a high-volume market environment.

Lead multi-year strategic planning and annual operating cycles, evaluate portfolio tradeoffs, build financial models for capital allocation, and translate strategy into cross-functional execution plans with KPIs. Conduct market sizing, competitive analysis, scenario modeling, and track performance through operating cadences to identify bottlenecks and recommend solutions.

Leads HOPE’s workforce development program operations across Brooklyn and Bronx sites. Oversees senior staff, placement and retention outcomes, operating standards, data integrity, dashboards, employer partnerships, and funder reporting. Drives consistent processes across training tracks, coordinates corrective action, supports staff development, and represents the organization with partners and stakeholders. The role focuses on green economy workforce initiatives and requires extensive on-site work, including occasional evening and weekend hours.

Directs nursing operations across shelters, housing, primary care, and substance use programs. Oversees medication management, clinical workflows, nursing staff supervision, recruitment, scheduling, education, quality assurance, audits, and regulatory compliance. Collaborates with healthcare leadership and interdisciplinary providers to deliver integrated, trauma-informed care to clients experiencing homelessness.

Leads People Operations and Total Rewards, including compensation, equity, benefits, payroll, HR systems, compliance, and people data infrastructure. Partners with executive leadership and Finance on strategy, budgeting, workforce planning, and incentive programs. Oversees vendors, payroll accuracy, benefits administration, HRIS operations, onboarding, offboarding, and scalable processes. Requires strong expertise in employment regulations, systems implementation, data accuracy, and operational excellence in a high-growth environment.

Leads nationwide IT technical operations, including field technician and helpdesk teams, ITSM process design, workstation and peripheral support standards, service desk systems, onboarding and offboarding, office technology, hardware refreshes, cloud and on-premises operations, continuous improvement, and cost management.