Top Director of Operations Jobs in NYC, NY

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Lead strategy and execution for Client360 platform and data operations. Oversee planning, delivery, risk management, and performance of data platform initiatives. Coach teams, drive process optimization, leverage analytics/AI for insights, ensure compliance, and collaborate across engineering, operations, and business stakeholders to deliver personalized client experiences.

Leads shared operational services for WatchTime Studios’ channels, overseeing KPI reporting, performance analytics, publishing execution, metadata and scheduling, vendor sourcing and management, contract and cost tracking, and cross-functional production workflows. Partners with analytics, production, and corporate teams to create measurable, repeatable, and reliable systems across multiple YouTube and social media channels.

Leads Insurance and Annuity Services operations programs and projects across business, technology, and operations teams. Responsibilities include prioritizing initiatives, improving platforms and processes, coordinating global stakeholders, managing budgets, risks, dependencies, timelines, testing, and delivery, and implementing standards and best practices. The role requires executive communication, analytical problem solving, change leadership, and oversight of operational risk and control activities.

Lead and scale a marketing operations team for State and Local Government business. Architect MarTech and data pipelines (ETL/Reverse ETL), align Demand Gen with Sales, build lead scoring and attribution, scope vendors, implement automation, and deliver full-funnel reporting to accelerate pipeline and revenue.

The Director of Marketing Operations designs and governs GEICO’s marketing operating system, including workflows, governance, funding processes, staffing models, automation, AI integration, and cross-functional delivery. The role partners with Finance, Legal, Compliance, Risk, agencies, and suppliers; leads sourcing, contracts, performance management, audit readiness, and process improvement. Success requires scalable operational frameworks, tool adoption, change management, stakeholder influence, and measurable improvements in marketing efficiency, quality, and impact.

Directs operations and compliance for a multi-site affordable housing portfolio. Oversees regulatory requirements, LIHTC and subsidy programs, audits, inspections, reporting, financial performance, staffing, and resident services. Builds relationships with agencies, owners, investors, and community partners while implementing risk controls and corrective actions. Leads, trains, and evaluates regional and site-level teams, conducts site visits, and ensures operational, financial, compliance, and resident service objectives are achieved.

Leads product marketing strategy for Azure modernization and agentic operations across GitHub Copilot modernization, Azure Migrate, Azure Copilot, and operational services. Oversees a large multidisciplinary team, develops portfolio narratives, drives launches, customer adoption, sales enablement, partner engagement, roadmap alignment, revenue growth, and executive communications. The role requires expertise in AI, application and data modernization, cloud migration, IT operations, and enterprise workloads across Java, .NET, and mainframe environments.

Lead and scale end-to-end talent acquisition for clinical roles, primarily therapists. Build recruiting team, tech stack, workflows, and analytics to measure pipeline, conversion, cost-per-hire, and capacity. Partner with clinical, growth, and operations teams to define candidate quality, align hiring with patient demand, and grow employer brand to increase inbound hires.

Directs the development and daily operation of futures and prediction-market trading infrastructure. Responsibilities include self-clearing initiatives, trade routing, exchange and clearing connectivity, back-office processing, production readiness, trade-flow monitoring, issue escalation, margin and liquidation oversight, account risk management, and coordination with clearing firms, risk, compliance, and operations teams. The role supports 24/7 trading operations and requires hands-on futures infrastructure-building experience.

Lead organization-wide security strategy and daily operations across multiple New York City program sites. Oversee security vendors, contracts, invoices, site assessments, incident response, risk mitigation, physical security technologies, training, regulatory compliance, and emergency readiness. Partner with executive leadership, program, facilities, IT, legal, law enforcement, and community stakeholders to maintain safe, trauma-informed environments.

Leads FanDuel’s globally distributed Technology Operations organization, setting strategy for reliability, operational readiness, change and release management, incident response, service improvement, and AI-enabled automation. Manages and develops engineering teams, establishes operational metrics, improves self-service and auto-healing capabilities, supports compliance and disaster recovery, and partners with senior business, product, and engineering leaders. Serves as deputy to the SVP of Technology during major incidents and transformation initiatives.

Leads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.

Leads global data operations for JLL, overseeing data-related activities and supporting the organization’s real estate and technology services. The provided description contains no detailed responsibilities or qualification requirements beyond U.S. work authorization without sponsorship.

Lead and optimize Sales Operations to improve revenue effectiveness across GTM channels. Own revenue tech stack, sales processes, territory and comp planning, reporting, analytics, enablement, and cross-functional alignment to drive bookings, forecast accuracy, and scalable growth.

Leads day-to-day sports ticket operations for the Brooklyn Nets and New York Liberty. Oversees priorities, team execution, ticketing technology strategy, data governance, process improvements, and cross-functional initiatives. Partners with sales, finance, analytics, marketing, technology, membership services, and Ticketmaster to support revenue and fan experience goals. Develops team members and drives operational standards, efficiency, and continuous improvement.

Build and scale Trove’s customer operations function, including support tooling, workflows, escalations, quality standards, reporting, AI automations, and trust and safety practices. Resolve complex customer issues, identify root causes, translate support insights into product and engineering improvements, and eventually hire and manage a frontline support team. The role partners with retention marketing and supports a high-value collectibles marketplace.

Leads engineering operations across DevOps, platform engineering, infrastructure, security operations, QA, CI/CD, and observability. Owns organizational strategy, technical architecture, budgets, cloud infrastructure, developer platforms, security compliance, incident response, SRE practices, testing automation, and developer experience. Establishes reliability and productivity metrics, improves deployment velocity, manages engineering teams, and partners with executives and cross-functional stakeholders to scale secure, resilient systems.

The Director of Finance and Operations oversees fiscal and operational support for Academic Affairs. Responsibilities include budget planning, forecasting, analysis, reconciliation, reporting, purchasing oversight, budget amendments, financial liaison work, and support for faculty hiring budgets. The role advises the Provost and senior management on spending, coordinates with college financial managers and international partners, ensures policy compliance, and manages Academic Affairs budget submissions and adjustments.

Lead the Technical Solutions Operations PMO to build scalable operating models, run cross-functional programs end-to-end, deploy AI-enabled workflows, measure business outcomes, represent TSO to executive stakeholders, and develop a high-performing team of senior Technical Program Managers.

Leads the New York direct store delivery operation, overseeing warehouse, routing, fleet, delivery, safety, food quality, staffing, and continuous improvement. Manages operational leaders and frontline teams while ensuring customer service, productivity, inventory accuracy, regulatory compliance, and SQF certification. Partners cross-functionally on capacity planning, workforce development, service disruptions, and growth. This is an on-site Bronx leadership role requiring occasional overnight travel and flexibility for operational needs.

Lead Payments and Fraud Operations to ensure accurate, timely customer fund movement and protect Justworks from financial crime. Set strategy, scale teams and controls, ensure AML compliance, enable faster payment products, drive automation/AI tooling, and partner cross-functionally.

The Senior Director of Central Operations will lead the transformation of operations, focusing on AI and automation, build a high-performing team, drive operational excellence, manage KPI frameworks, and oversee tools and learning initiatives.

Lead and scale Runwise's Revenue Operations: own forecasting, territory and quota planning, pipeline management, GTM systems and data governance, build RevOps processes and team, deliver insights and reporting, and partner cross-functionally to drive predictable national revenue growth.

Leads marketing technology operations supporting digital subscription marketing across nine markets. Manages platforms, email and lifecycle campaigns, audience segmentation, data integrations, subscription pricing, offers, checkout flows, QA, vendor relationships, and process governance. Translates marketing needs into technical requirements, partners with Product and technology teams, drives platform adoption, and identifies opportunities involving AI, automation, and self-service. Manages and develops a distributed team of four.