Top Remote Tech Support Jobs in NYC, NY

As a Technical Support Engineer, assist customers with troubleshooting and implementing SDK products, providing technical support on Java and C# integrations, and documenting solutions.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

Seeking a Customer Experience Engineer to provide high-level technical support, investigate issues, collaborate with teams, and improve customer satisfaction.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

As a Technical Support Specialist, manage customer support tickets, resolve bugs, communicate with clients, and document processes to ensure customer satisfaction with legal tech solutions.

The Publisher Operations Specialist ensures smooth operation of the publisher platform through monitoring, troubleshooting, onboarding clients, optimizing performance, and collaborating with teams.

As a Technical Support Associate, you will investigate and resolve technical issues for users, manage support tickets, and collaborate with cross-functional teams to improve platform stability.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Lead a Tier 3 Technical Support team, diagnose complex issues in IoT and connectivity, ensure customer satisfaction, and drive operational excellence.

The Cloud Technical Support Engineer - Co-op will assist enterprise customers with integrating applications, diagnose issues, validate interoperability with third-party software, and work with R&D and development teams.

Lead and mentor a team of Technical Support Engineers to provide exceptional customer support in a rapidly growing digital health SaaS company, focusing on efficiency and high-priority support areas.

Manage and grow a remote support engineering team focusing on customer interactions, technical support, and improving service delivery in ClickHouse.

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.

The role involves leading technical support operations, managing the Freshdesk platform, implementing automations, tracking performance metrics, and collaborating with various teams to enhance support efficiency.

Provide high-tier technical support, resolve customer queries, support deployments of Pentera software, and perform cybersecurity assessments.

Provide system level post-sales support to customers, including troubleshooting, technical support, and communication with internal teams. Train junior engineers.

The Technical Support Specialist at Sovos handles complex support cases, provides technical guidance, mentors team members, improves support processes, and collaborates with engineering teams to enhance customer satisfaction.

Provide technical support for external customers, troubleshoot software/hardware issues, assist in integration solutions, and document trouble tickets while adhering to SLAs.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.

Manage technical support for robotic system deployments, troubleshoot issues, and enhance performance through software updates and configuration adjustments.

The role involves providing technical support, analyzing user feedback, collaborating with engineering teams, and maintaining knowledge bases to enhance user experience.

The role involves providing customer support for veterinary diagnostic analyzers, resolving inquiries, assisting with installations, and troubleshooting technical issues.

As a Technical Support Engineer, you will troubleshoot issues, guide customers on vulnerability management tools, and collaborate across teams to enhance product support.

Provide front-line support to users for Arine's products, troubleshoot technical issues, document inquiries, and enhance customer experience.

The Client Support Analyst provides technical support for a warehouse management system, troubleshooting issues, creating documentation, and supporting clients and the implementation team.