Top Remote Tech Support Jobs in NYC, NY

The Technical Support Specialist bridges Tier 1/2 Support teams and R&D, handling escalated issues, documenting resolutions, mentoring, and improving customer satisfaction.

The Support Specialist will provide excellent support to clients by triaging issues, escalating complex problems, and documenting statuses, while working shifts including weekends.

Lead and mentor a team of Technical Support Engineers to provide exceptional customer support in a rapidly growing digital health SaaS company, focusing on efficiency and high-priority support areas.

Manage and grow a remote support engineering team focusing on customer interactions, technical support, and improving service delivery in ClickHouse.

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.

The role involves leading technical support operations, managing the Freshdesk platform, implementing automations, tracking performance metrics, and collaborating with various teams to enhance support efficiency.

Provide high-tier technical support, resolve customer queries, support deployments of Pentera software, and perform cybersecurity assessments.

Provide system level post-sales support to customers, including troubleshooting, technical support, and communication with internal teams. Train junior engineers.

The Technical Support Specialist at Sovos handles complex support cases, provides technical guidance, mentors team members, improves support processes, and collaborates with engineering teams to enhance customer satisfaction.

The Technical Support Engineer will troubleshoot customer issues, work with engineering to fix bugs, and improve AI workflows.

Manage technical support for robotic system deployments, troubleshoot issues, and enhance performance through software updates and configuration adjustments.

The role involves providing technical support, analyzing user feedback, collaborating with engineering teams, and maintaining knowledge bases to enhance user experience.

The role involves providing customer support for veterinary diagnostic analyzers, resolving inquiries, assisting with installations, and troubleshooting technical issues.

As a Junior Technical Support Specialist, you will provide first-line technical support to enterprise customers, resolve issues, and learn troubleshooting techniques while supporting internal teams.

As a Technical Support Engineer, you will troubleshoot issues, guide customers on vulnerability management tools, and collaborate across teams to enhance product support.

Provide front-line support to users for Arine's products, troubleshoot technical issues, document inquiries, and enhance customer experience.

The Client Support Analyst provides technical support for a warehouse management system, troubleshooting issues, creating documentation, and supporting clients and the implementation team.

The Technical Support Specialist assists customers by resolving issues via email and calls, ensuring positive experiences and technical support.

As an Associate Technical Support Engineer, you will support online merchants through live chat, email, and phone calls, resolving issues and delivering exceptional customer service.

Serve as the first point of contact for customer support, performing initial troubleshooting, resolving common issues, and escalating as necessary while maintaining response times.

As a Level 2 Support Engineer, you'll resolve technical issues, assist frontline support, document solutions, and contribute to customer knowledge base.

Provide technical support for customers, managing support tickets, diagnosing and resolving issues with robotic systems, and ensuring customer satisfaction.

Provide first-line technical support for customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure, while managing customer support tickets and ensuring compliance with SLAs.

As a Technical Support Specialist, you will provide technical assistance for robotic systems, manage support tickets, diagnose issues, and ensure customer satisfaction.

The Technical Support Specialist provides customer support and technical troubleshooting, manages the bug tracking pipeline, and collaborates with product teams to improve customer experiences.