Top Remote Operations Jobs in NYC, NY

Leads business operations, delivery, staffing, financial performance, and culture for a digital Products & Platforms pod. Owns P&L, forecasting, resource planning, client growth, scoping, SOWs, technical roadmaps, project health, risk mitigation, and executive stakeholder relationships. Partners with design, engineering, strategy, HR, and leadership to deliver complex digital products and platforms profitably and predictably.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Lead marketing operations for a B2B software company by managing lead, user, and account lifecycles; funnel definitions, scoring, routing, attribution, reporting, and forecasting. Build revenue-loss and budget-to-revenue models, guide global marketing planning, lead performance reviews, and use buyer intent, product engagement, AI, and automation to improve outreach and revenue growth. Own Salesforce and marketing automation systems while partnering with sales and revenue operations.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates with internal teams and suppliers, manages complex relocation issues, maintains accurate records, meets service metrics, supports client HR contacts, and assists with exception management, reporting, and customer experience improvements.

Serves as the primary customer coordinator throughout corporate relocation journeys. Provides proactive and reactive support through phone, email, and chat; explains mobility services and policies; resolves complex relocation issues; coordinates with internal teams, HR clients, and supplier partners; maintains accurate records; and meets customer satisfaction, responsiveness, cost, and service-level objectives.

Serves as the moving subject matter expert and primary contact for agent networks, third-party providers, and customers throughout relocations. Manages escalations, system compliance audits, cost controls, exception approvals, allocation recommendations, documentation, and customer service. Collaborates with IT on system enhancements and internal teams to improve relocation quality and customer satisfaction.

Leads operations and go-to-market performance for the AEC business unit, including revenue forecasting, growth strategy, marketing, B2B partnerships, customer support, vendor management, and cross-functional execution. Oversees operational processes, compliance, course delivery, strategic projects, platform initiatives, KPI reporting, and continuous improvement across multiple brands. Partners with centralized teams, develops staff, and drives revenue growth, efficiency, customer satisfaction, and organizational alignment.

Processes customer orders end to end, validating products, pricing, discounts, billing details, payment terms, taxes, and system data. Coordinates with Sales, Marketing, Finance, and Customer Success to resolve discrepancies and ensure billing readiness. Maintains accurate records across CRM, ordering, and billing platforms while meeting processing timelines and reducing billing errors.

Provides centralized administrative and operational support for engineering projects from setup through closure. Responsibilities include maintaining project and client records, reviewing time and expenses, supporting billing readiness, troubleshooting business systems, managing files, coordinating cross-functional issue resolution, training staff, maintaining process documentation, and improving workflows. The role requires strong organization, attention to detail, communication, judgment, and technical aptitude. It is fully remote for candidates in the Pacific Time Zone.

Provide hands-on IT support for a distributed workforce, managing endpoint devices, identity and access, SaaS platforms, onboarding and offboarding. Troubleshoot complex macOS, iOS, authentication, connectivity, browser, and application issues; administer MDM, Okta, Google Workspace, Slack, and Zoom. Build automations, maintain inventories and access reviews, improve workflows, document runbooks, and coordinate technical changes across IT, Security, People, and business teams.

Manage end-to-end vendor onboarding, including account provisioning, secure workstation and access-device logistics, compliance tracking, equipment lifecycle management, queue monitoring, documentation, and basic technical support. Coordinate with vendors and cross-functional teams across multiple time zones, maintain confidential records, resolve onboarding issues, track backlogs and dependencies, and escalate delays or complex technical problems.

Own revenue operations infrastructure across new business, renewals, upsell, and self-service growth. Manage CRM governance, quoting, deal desk workflows, quote-to-cash operations, subscription billing, churn and expansion analysis, forecasting, dashboards, and revenue systems. Partner cross-functionally with Sales, Account Management, Growth Engineering, and Systems Engineering to improve processes, surface risks and opportunities, and maintain reliable commercial reporting.

Lead Replicant’s business operating system, including company priorities, OKRs, business reviews, metrics, trade-offs, and cross-functional planning. Partner with executives, Finance, Data Engineering, and functional leaders to diagnose execution barriers, structure strategic initiatives, measure impact, and drive results. The role also addresses company-level questions involving customer time to value, product investment outcomes, pricing, packaging, and AI investment returns. Initially operating as a team of one, the Director will build the function over time.

Processes high-volume investment operations cases, including account updates, asset transfers, ACH disputes, rollovers, account reviews, and legal levy inquiries. Supports account security investigations, verifies documentation, resolves customer issues, and protects against fraud. Communicates with customers, collaborates with Advisors, Risk, and other teams, and helps improve operational workflows. Flexible availability may include evenings, weekends, and holidays.

Leads the Groups Contracts and Groups Bookings teams, owning group travel support operations from contract execution through booking and post-travel service. Oversees people development, BPO vendor performance, operational metrics, escalations, quality programs, process improvement, and cross-functional collaboration with Sales, Account Management, and Finance. Acts as a hands-on player/coach and contributes to broader Member Support strategy.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

The Director of Business Operations will establish Replicant’s operating system, including priority setting, OKRs, business reviews, metrics, and cross-functional planning. Reporting to the CFO, this role will lead strategic initiatives, diagnose execution barriers, align functional goals with budgets, and measure business impact. The director will partner with executive leadership, Finance, Data Engineering, and functional teams to improve decision-making, customer time to value, pricing, AI investment returns, and company-wide execution. The role begins as an individual contributor and will grow the business operations function.

Supports the Transition Manager in managing end-to-end onboarding and transitions for Private Wealth Advisors, advisor teams, and their books of business. Coordinates stakeholders, gathers documentation, prepares technology and operational readiness, explains policies and requirements, resolves issues, and delivers a high-touch concierge onboarding experience. The role requires strong organization, communication, relationship management, financial industry knowledge, and travel for advisor transitions and onboarding activities.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.

Own revenue reporting, dashboards, CRM data quality, funnel analysis, revenue technology, and AI-powered workflow improvements. Analyze data using Salesforce or SQL, manage tools such as Outreach, Clay, and Gong, improve go-to-market processes, and deliver actionable insights to Sales, Marketing, Customer Success, and Finance leaders.

Manage onsite imaging operations, workflows, staffing, capacity, financial reporting, SLAs, security, chain-of-custody controls, equipment maintenance, and disaster recovery. Lead performance coaching, resource allocation, system utilization, program implementations, staff onboarding, and client support while serving as backup for the Senior Operations Manager.

Support Web3 users and technical operations across Telegram, Discord, blockchain infrastructure, RPC services, and AI-powered support workflows. Triage node and synchronization issues, develop and troubleshoot Telegram Bots and Mini Apps, maintain knowledge-base content, coordinate urgent issue resolution, and document solutions. The role requires blockchain fundamentals, programming ability, technical troubleshooting, responsive communication, and five-day weekly availability.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Own Federal organization enablement, operating cadence, onboarding support, deal inspection, pipeline accountability, and strategic project execution. Partner cross-functionally with Sales, Product, Engineering, Delivery, Finance, and Operations to improve reporting, accountability, deal quality, and leadership capacity while creating practical structure in ambiguous, fast-moving environments.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.