The IT Support Specialist - Tier 1 provides initial technical support for hardware, software, and access issues, ensuring high-quality customer service and documentation while managing user accounts and device support.

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.