Top Entry Level Tech Support Jobs in NYC, NY

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide technical support to B2B clients across managed IT, networking, VoIP, cabling, and system administration. Troubleshoot, repair, and maintain on-premise and hosted voice and IT solutions, deliver excellent client experiences, and participate in training and team collaboration.

Provide technical support and troubleshooting for Jenzabar products, guiding customers and collaborating with teams for effective problem resolution.

The Technical Support Specialist provides technical support for software and network issues, manages tickets, and ensures customer satisfaction while working under a defined schedule.

Provide onsite, client-facing technical support for POS software and hardware: install/configure systems, onboard and train users, perform remote troubleshooting, liaise with Sales and Development, and assist with inventory tracking.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

As a Technical Support Engineer, you'll provide first line support to users, troubleshoot issues, guide product usage, and enhance documentation.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.