Top Entry Level Customer Success Jobs in NYC, NY

Own post-sale client relationships for ecommerce partners: manage campaigns, analyze performance, identify growth and upsell opportunities, use AI-driven analytics to optimize results, and advocate client needs cross-functionally to drive measurable outcomes.

Serve as the first point of contact for customers across calls, texts, and email; troubleshoot and guide users; support onboarding and cross-team workflows; manage tasks in Asana and Google Workspace; collaborate with CSMs to maintain strong customer sentiment and improve processes.

Provide post-sales technical expertise to help customers adopt GitLab through webinars, hands-on labs, office hours, and on-demand engagements. Partner with CSMs, AEs, and Renewals to deliver architecture guidance, implement use cases (SCM, CI/CD, DevSecOps, Agile Planning), and create reusable enablement content and learning resources.

As a Client Success Manager, you will manage client relationships, guide them through legal processes, address concerns, and collaborate with attorneys to ensure efficient case progression.

The Client Success Coordinator manages client accounts, ensures smooth onboarding, analyzes performance, and collaborates with teams to enhance client success.

The Customer Success Specialist at Tekambi will manage client relationships, assist in onboarding, provide support, and identify upsell opportunities, ensuring customer success and satisfaction with the platform.

The role involves supporting medical practices using NextPatient's software, configuring products based on client needs, and advocating for product enhancements.

Provide front-line customer support across email, chat, and social media; onboard users; resolve bugs and usability issues; collect and prioritize user feedback; escalate product requests; and promote the product with empathy and strong communication.

Support SMB hotel customers through discover-engage-adopt lifecycle to drive product adoption, retention, and account value. Use AI and automation for one-to-many engagement, collaborate with onboarding/support/product teams, identify upsell opportunities, and act as trusted advisor to prevent churn and maximize customer value.

Manage a portfolio of customers to ensure successful onboarding, product adoption, and growth. Identify upsell opportunities, flag risks, deliver virtual demos, analyze usage metrics, collaborate with Sales, Product, Marketing, and Support, and mentor peers while optimizing processes to maximize net revenue retention.

The Client Success Associate will engage clients to drive product usage, collaborate with internal teams, address customer issues, and ensure client satisfaction.

The Customer Success Operations Associate will support the operational backbone of the Customer Experience teams by maintaining processes, documentation, and internal systems to enhance customer success.

Act as primary client contact for a portfolio, build trust-based relationships, communicate performance and outcomes, coordinate cross-functional marketing teams, manage timelines and risks, and drive client retention and satisfaction.

The Customer Success Coordinator assists clients in navigating the USDA NOP certification process, ensuring they understand requirements and providing necessary resources while maintaining communication throughout their journey.

As a Client Success Strategist, you will manage client relationships, ensure clear communication, and coordinate internal teams to achieve client goals.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.