Top Entry Level Customer Success Jobs in NYC, NY

Partners with account managers to guide customers through BlackLine adoption, digital transformation, process optimization, training, change management, and roadmap development. Provides consulting, solution design, executive strategy sessions, and thought leadership using expertise in accounting, internal controls, financial analysis, invoice-to-cash, and intercompany operations. Drives customer adoption, expansion, retention, and improved customer experience.

Manage strategic enterprise accounts by driving product activation, adoption, retention, renewals, upselling, and customer value realization. Build trusted relationships with executive stakeholders, lead business reviews and training, provide industry insights, coordinate with sales and technical teams, resolve escalations, forecast account metrics, and identify growth or risk opportunities. The role focuses on digital advertising technology, client ROI, and long-term account success.

Supports Customer Success Managers by assisting property managers, building owners, and supers; preparing savings reports; analyzing customer data and dashboards; identifying issues and trends; maintaining CRM records; executing playbooks; and driving platform adoption. The role involves troubleshooting, relationship building, cross-functional collaboration, and helping customers operate heating systems efficiently.

Owns end-to-end client success for the Azara analytics platform, including onboarding, technical delivery, adoption, enablement, value realization, account health, and growth. Manages software deployments, testing, release plans, stakeholder communications, configuration, and support. Advises clients on platform capabilities, demonstrates ROI, drives usage expansion, captures feedback, and coordinates with product, engineering, implementation, and account teams.

Supports a large portfolio of clients through timely request management, inquiry triage, issue resolution, client record maintenance, reporting, health checks, and escalation tracking. Partners with internal teams to resolve client needs, identify recurring issues and process gaps, and maintain consistent service quality. Requires strong organization, communication, judgment, responsiveness, and proficiency or willingness to learn CRM and client management tools.

Provide customer support and onboarding for Ambrook’s financial software, helping family-run businesses set up accounts, understand bookkeeping concepts, troubleshoot issues, and use the product effectively. Manage high-volume chat and onboarding calls, communicate clearly across channels, gather customer feedback, and contribute to support processes and documentation. This contract role requires 20–40 hours weekly, including some evenings or weekends.

Manage a small portfolio of investment banking and advisory clients to increase platform adoption, support onboarding, monitor account health, and improve retention. Partner with senior customer success managers on high-priority accounts, create training materials and reports, gather customer feedback, educate users on Octus products and credit markets, and conduct proactive outreach through email, phone, and in-person meetings.

Lead Dust’s US customer-success motion as a player-coach, personally managing strategic B2B SaaS accounts while building scalable post-sales processes. Responsibilities include customer segmentation, adoption, renewals, expansion, escalations, success planning, cross-functional coordination, playbook development, team coaching, hiring plans, and partnership with Sales and Product. The role will establish operating rhythms and customer-success practices for a fast-growing AI company.

Own enterprise customer accounts from implementation through adoption, renewal assistance, and expansion. Lead onboarding, technical working sessions, QBRs, and escalations while serving as the primary product expert. Troubleshoot OpenAPI, CLI/API integrations, CI/CD syncing, custom JavaScript/CSS, authentication, and SSO configurations. Identify growth opportunities, advocate for customers internally, provide product feedback, and build AI-assisted workflows to improve efficiency.

Leads customer success for strategic electric utility accounts, managing a team of Customer Value Architects and Forward Deployed Engineers. Oversees enterprise software deployments from pilot through long-term adoption, advises utility executives, establishes ROI and governance frameworks, manages technical workstreams, and drives measurable customer outcomes. Partners with Sales, Product, and Engineering to mitigate implementation risks, improve the product roadmap, and identify expansion opportunities.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Manage relationships with major enterprise customers, lead Harvey AI implementation and adoption, monitor account health, deliver training, engage executives, advocate for customer needs, and provide product feedback. The role requires strategic planning, change management, stakeholder influence, and up to 25% travel. Candidates should have management consulting, technology advisory, enterprise SaaS customer success, account management, or legal industry experience.

Directs customer success for hundreds of accounts, owning onboarding, adoption, account tiering, coverage models, and health signals. Coaches a seven-person team through call reviews, partners with design and delivery, and improves renewal readiness. The role requires building the customer success program from scratch, automating processes with AI tools such as Claude, creating dashboards and workflows, and establishing realistic onboarding timelines and adoption plans.

Own onboarding and high-touch customer success for Professional Services, strategic, and enterprise accounts. Lead training, proficiency, adoption, weekly account cadences, and defined onboarding exit criteria. Coordinate with technical consultants and commercial teams on configuration, renewals, risks, and expansion signals without owning sales responsibilities. Maintain organized client relationships and escalate issues appropriately. This is an in-person, five-day-per-week role in Manhattan.

Leads Cognitiv’s Client Success organization, develops and coaches client-facing teams, advises strategic clients, oversees retention and account health, identifies expansion opportunities, partners with Sales on onboarding and growth, and establishes scalable client success processes. Requires strong programmatic advertising knowledge, commercial judgment, relationship-building skills, and people management experience.

Supports building owners and property managers by screening and resolving client inquiries, coordinating documentation and escalations, analyzing billing and utility data, maintaining client records, supporting outreach and training programs, preparing reports, and collaborating with internal and external stakeholders. The role emphasizes client relationships, accurate communication, process improvement, and timely issue resolution, with opportunities to progress into client success management.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

Manage a portfolio of client accounts, serving as the primary contact and overseeing implementation and delivery of preventive healthcare and wellbeing programs. Develop account plans, coordinate internal stakeholders, establish reporting, analyze insights, drive engagement, and support client satisfaction and retention. The role requires strong communication, organization, analytical, consultative, and relationship-management skills, along with willingness to travel up to 20%.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

As a Forward Deployed Enablement Engineer, you'll support customer success teams, resolve technical issues, and enhance workflows using Palantir's platforms.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.