Top Entry Level Customer Success Jobs in NYC, NY

As a Forward Deployed Enablement Engineer, you'll support customer success teams, resolve technical issues, and enhance workflows using Palantir's platforms.

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Own technical customer support and the support inbox for Axle's API and admin interfaces. Troubleshoot API/authentication issues, run GTM operational support, build and maintain knowledge base and runbooks, automate recurring workflows with lightweight tooling, and surface product feedback to internal teams to scale customer success operations.

Manage ongoing client relationships by responding to inquiries, performing first-level issue resolution, preparing summaries and reports, supporting enrollments and billing, providing training, auditing data, and collaborating with internal teams to improve processes.

Provide remote customer support for independent bicycle retailers and partners by answering technical software questions via email/phone/chat, escalating complex issues, documenting interactions in the CRM, maintaining product documentation, and recommending website/configuration improvements to maximize customer success.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.

Manage end-to-end B2B client relationships, lead onboarding and training, monitor engagement and performance, define and track success metrics, deliver tailored presentations, act as client advocate to drive product improvements, and identify opportunities for account growth and improved product adoption.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

The Customer Success Specialist supports campaign lifecycle, collaborates with teams for execution, and enhances client relationships while contributing insights for strategy and growth.

On-board and train new customers, manage customer relationships and inquiries via calls and email, resolve billing and account issues, coordinate new customer starts, and demonstrate product value through excellent customer support.

Support customer onboarding, adoption, and relationship management by coordinating across CS, Product, and Engineering; monitor requests, document feedback, assist training, maintain health metrics, and identify improvements to optimize customer experience.

The Customer Success Manager will lead implementation and expansion efforts for Public Safety customers, ensuring adoption of Skydio's technology through strong customer relationships and proactive support.

Support and retain WGSN clients by delivering first-class service: resolve inquiries via helpdesk and live chat, partner with account teams on retention strategies, monitor usage and KPIs, proactively engage subscribers, provide product feedback to internal teams, and maintain CRM records to drive engagement and value.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

Join Emerald's Rotational Associate Development Program to support international exhibitors through onboarding, onboarding logistics, and customer success. Rotate quarterly through Sales, Operations, Marketing, and Buyer/Attendee Acquisition to develop commercial skills, manage exhibitor communications and assets, coordinate pavilions and visas, and support international buyer engagement and matchmaking.

Support Senior CSMs by providing white-glove service across hospital accounts, handling escalations, QBR prep, training, cross-sell support, reporting, and coordinating cross-functional handoffs to drive adoption, retention, and account growth.

The role involves contacting prospects interested in Construction Management software, answering their questions, guiding bookings for demos, and taking notes in the CRM system.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

This entry-level Customer Success Associate role involves onboarding, customer lifecycle management, advocacy, account management, and business development in a fintech startup environment.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

The Customer Success Manager will onboard new customers, create resources, track usage data, hold check-ins, and surface success stories.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.