Top Entry Level Tech Support Jobs in NYC, NY

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Provide Tier 1 technical support for Fluke Reliability software through phone, email, web meetings, and chat. Troubleshoot customer issues, research solutions, communicate technical information clearly, document interactions, and support end users in Microsoft and web-based environments. The role requires strong problem-solving, communication, organization, customer-service orientation, and the ability to work efficiently in a fast-paced team environment.

Provides advanced technical support for Curam enterprise applications, owning customer issues from investigation through resolution. Responsibilities include analyzing logs and application behavior, troubleshooting complex problems, coordinating with development and product teams, communicating with customers, documenting solutions, and improving support processes. The role requires customer-facing technical expertise, software lifecycle knowledge, and participation in on-call rotations.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.