Top Technical Account Manager Jobs in NYC, NY

Serves as the primary post-sales technical contact for enterprise data center customers. Manages technical escalations, coordinates resolution across Support, Engineering, Product Management, and Professional Services, and supports deployments, updates, education, and adoption. Builds strategic success plans, conducts account reviews, identifies growth opportunities, tracks account health, and aligns customer requirements with product roadmaps. Travel of approximately 30–40% is required.

Own relationships with key contact center customers from implementation through ongoing use. Resolve complex technical and customer issues, coordinate with support, professional services, product, and engineering teams, meet SLA targets, and drive customer satisfaction, retention, product adoption, and referenceability. Serve as a trusted technical advisor for large, complex accounts.

Serve as the primary technical liaison for financial institution and buy-side clients, leading binary and FIX API integrations across regions. Manage pre-sales scoping, implementation, testing, rollout, production support, and enhancements. Troubleshoot complex connectivity issues, coordinate with sales, product, development teams, and vendors, gather requirements, support client relationships, and create documentation and training materials for trading and straight-through-processing integrations.

Lead post-sale customer success for Zafran’s cybersecurity platform, including onboarding, platform adoption, recurring check-ins, quarterly reviews, workshops, troubleshooting, and cross-functional issue resolution. Build trusted customer relationships, identify risks, translate technical problems into actionable plans, advocate for customer needs, and support training, documentation, and customer advocacy.

Serve as the technical advisor for U.S. federal customers from onboarding through operational maturity. Manage support cases, escalations, configuration, training, release guidance, and compliance evidence. Support federal authentication, identity, constrained networks, FedRAMP, and Impact Level 5 environments. Collaborate with Product, Engineering, Support, Customer Success, and systems integrators while guiding agencies through deployment and continuous monitoring.

Own technical customer engagement across evaluations, proofs of value, deployment, troubleshooting, and renewals. Configure customer environments, support identity, SSO, email, and allowlisting requirements, lead technical workshops, and translate complex issues into clear solutions. Partner with Sales, Customer Success, Product, and Engineering to drive revenue, retention, and expansion. Document recurring challenges and create scalable playbooks and insights.

Owns relationships with key contact center customers from implementation through ongoing adoption and success. Resolves complex technical and customer issues, coordinates with Support, Professional Services, Product Management, and Engineering, ensures SLA performance, and drives customer satisfaction, retention, expansion, and referenceability.

Own relationships with key contact center customers from implementation through ongoing success. Resolve complex technical issues, manage SLA-driven cases, advise customers on platform use, coordinate with Support, Professional Services, Product Management, and Engineering, and drive satisfaction, retention, product expansion, and customer referenceability.

Owns relationships with major contact center customers from implementation through long-term adoption. Resolves complex technical and customer issues, coordinates with support, professional services, product management, and engineering, and ensures SLA performance, satisfaction, retention, and referenceability. Advises customers on technology and business needs while expanding product usage.

Serves as a strategic customer success leader for enterprise accounts, driving adoption, customer health, retention, renewals, and value realization. Acts as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical issue resolution. The role also mentors peers, improves processes, and supports strategic account planning. Requires occasional after-hours support and 20% travel to customer sites and company meetings.

Own strategic customer relationships by leading onboarding, implementation, adoption, account health, workflow optimization, AI enablement, and expansion efforts. Translate customer requirements into scalable ClickUp workflows, templates, integrations, automations, and AI agents. Monitor usage and business outcomes, conduct workflow discovery, provide training and change management, and collaborate with Sales, Product, Engineering, and Support to drive renewals, growth, and measurable customer value.

Serves as the senior technical advisor for complex enterprise customers, providing architecture guidance across hosting, cloud, networking, security, scalability, and business continuity. Leads migrations, platform transformations, critical escalations, incident reviews, and cross-functional initiatives. Builds executive relationships, influences retention and growth, mentors Technical Account Managers, and develops scalable account-management and technical-review frameworks. Requires strong infrastructure troubleshooting, stakeholder communication, project management, CRM, ticketing, and enterprise customer experience.

Provides technical account management for public-sector customers adopting and operationalizing the Wiz cloud-security platform. Serves as a trusted technical advisor, guides federal cloud deployments, resolves complex architectural and operational challenges, develops measurable success plans, and translates cybersecurity mandates into deployment strategies. The role supports FedRAMP, ATO, continuous monitoring, and government-specific requirements while coordinating with Product, Engineering, Sales, and Support. It also mentors TAMs and advocates for public-sector platform enhancements.

Leads post-sales technical relationships with enterprise customers, including onboarding, implementation, integrations, workflow configuration, adoption, troubleshooting, and success planning. Partners with Product, Engineering, and Data teams to resolve issues and improve customer outcomes. May support strategic pre-sales engagements as a technical product expert while managing multiple customer relationships and developing repeatable post-sales processes.

Serve as the primary technical contact for customer accounts, leading deployments, demonstrations, proof-of-value engagements, workshops, troubleshooting, configuration, documentation, and implementation planning. Translate customer requirements into scalable solutions, coordinate with sales, engineering, security, and product teams, and advocate for customer needs. The role requires experience in technical account management or sales engineering, enterprise endpoint security or IT systems, and communicating complex security concepts to technical and executive audiences.

Serve as a senior technical partner to Enterprise customers by designing, building, troubleshooting, and improving reliable automations. Lead architecture reviews, technical account planning, executive conversations, escalations, and cross-functional initiatives. Partner with Customer Success to improve adoption, retention, and growth while representing customer needs to Product and Engineering. Advise customers on responsible AI implementation, including AI-assisted workflows, agentic systems, evaluation, governance, security, and oversight.

Own a portfolio of customer accounts from onboarding through renewal and expansion. Provide technical enablement, troubleshoot Python SDK integrations, advise on AI/ML, LLM, MLOps, and agentic AI use cases, and help customers realize value from Comet. Partner with Sales, Product, Engineering, and Customer Engineering to manage account health, resolve challenges, identify growth opportunities, support renewals, and provide customer feedback for product improvements.

Partner with strategic clients as a technical advisor, helping them maximize Pigment’s business planning platform. Responsibilities include advising on multidimensional models and performance, conducting workspace audits, developing AI-assisted Success Plan modules, collaborating with Customer Success on client roadmaps, and surfacing product improvements to Product and R&D. The role requires managing multiple stakeholder projects and communicating effectively with platform administrators and C-suite leaders.

Serve as a trusted technical advisor to enterprise customers, driving product adoption, providing hands-on IT operations guidance, performing environment analysis, conducting business reviews, collaborating with product and engineering teams, and improving best practices to maximize Datadog value.

Serve as the persistent technical partner for strategic and premium customers, diagnosing workflows, labeling, configurations, model behavior, and technical health. Build success plans with Customer Success Managers, guide implementations and model releases, conduct technical health reviews, coordinate fraud incident responses, and communicate technical findings to business and engineering stakeholders. Identify recurring customer patterns and provide feedback to Product and Engineering while supporting account retention and growth.

Lead and grow Cyberhaven’s Technical Account Management team, establishing operating models, coverage strategies, metrics, playbooks, and customer engagement processes. Oversee technical customer outcomes from onboarding through renewal, manage escalations, support adoption and deployment, and contribute to renewals and expansions. Partner with Product, Engineering, Support, Customer Experience, and Sales to communicate customer feedback, improve diagnostics, conduct root-cause reviews, and strengthen security SaaS customer success.

Provides technical leadership for enterprise Adobe Journey Optimizer implementations, integrations, migrations, deployments, troubleshooting, and production validation. Serves as the technical liaison among customers, partners, Adobe Customer Success, and Product Engineering. Investigates issues using logs, APIs, payloads, diagnostics, and configuration; identifies risks and edge cases; leads escalations, environment changes, feature rollouts, and stabilization while communicating findings to technical and executive stakeholders.

The Senior Technical Account Manager supports Cash App Pay and Afterpay merchants, ensuring their growth and integration health through technical expertise and partnerships, while driving commercial outcomes.

Supports onboarding, configuration, and technical assistance for Mindbody SaaS clients. Translates product capabilities into practical solutions, identifies workflow gaps, coaches clients on best practices, coordinates timelines and escalations, and tracks progress and lessons learned. The role requires strong client communication, problem-solving, adaptability, and the ability to explain technical concepts to nontechnical audiences.

Lead enterprise customer implementations and deployments of Airbyte solutions, troubleshoot Kubernetes, database, data movement, and API issues, and guide customers through technical adoption. Partner with Sales, Product, Engineering, and Support to improve onboarding, resolve issues, influence the roadmap, identify growth opportunities, and promote AI-ready data architectures through demos, content, and industry presentations.