Top Technical Account Manager Jobs in NYC, NY

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

Serve as the primary technical contact for Varonis customers, leading platform onboarding, proactive support, data security assessments, remediation, governance, and AI risk management. Drive measurable reductions in data exposure across cloud and SaaS environments, conduct health checks and business reviews, support renewals and upsell opportunities, resolve technical issues, create knowledge content, and collaborate with sales, support, engineering, and customer teams.

Manages complex global enterprise accounts as a technical subject matter expert and trusted advisor. Develops multi-product strategies, guides integrations, mitigates operational risks, and translates business requirements into technical plans for executive stakeholders. Leads escalations, mentors peers, improves delivery frameworks, supports AI-driven tools, and influences Engineering and Product teams. Requires advanced cybersecurity and identity management expertise, including federation protocols, cloud security, and multi-vendor integrations.

Own success for enterprise customers by delivering security-focused enablement, projects, advisory services, training, workflow development, and strategic success plans. Manage escalations, support issues, business reviews, customer value communication, and product feedback while integrating threat intelligence into security operations. Maintain account documentation in Zendesk, Gainsight, and JIRA, support at-risk accounts, engage technical and executive stakeholders, and travel at least 30%.

Own post-sales technical relationships for Azure-focused customers, providing FinOps guidance, cloud commitment optimization, governance advice, and executive-level business insights. Monitor Azure commitment utilization, lead Quarterly Business Reviews, identify expansion opportunities, and collaborate with Product, Engineering, and Support to resolve challenges and influence the roadmap. The role requires strong Azure expertise, cloud economics knowledge, customer-facing communication, and the ability to translate technical findings into measurable business outcomes.

Own post-sales technical relationships for enterprise and mid-market customers, advising on multi-cloud FinOps, commitment strategy, cloud cost optimization, governance, and savings. Lead executive business reviews, translate cloud consumption data into business insights, identify expansion opportunities, resolve customer challenges with internal teams, and mentor junior Technical Account Managers.

Serve as the technical advisor and primary liaison for State, Local, and Education customers using the Wiz cloud-security platform. Guide deployment, configuration, onboarding, operationalization, security hardening, and adoption across complex cloud environments. Develop measurable success plans, resolve architectural and operational challenges, and coordinate with Product, Sales, Engineering, and Support. Build relationships with CISOs, Authorizing Officials, executives, and technical practitioners while aligning platform usage with security, compliance, and mission objectives.

Serve as primary technical advisor for strategic enterprise clients, manage post-sales integration and support, optimize product adoption, resolve escalations, collaborate cross-functionally, and support QBRs and roadmap communications.

The role involves managing technical accounts for Cash App Pay and Afterpay, resolving integration issues, driving merchant success, and improving commercial outcomes through a hands-on technical approach.

Own the full lifecycle of enterprise cybersecurity accounts, from deployment planning and integrations through adoption, renewal, and expansion. Serve as the primary technical contact for security, engineering, and IT stakeholders. Guide vulnerability management workflows, cloud and scanning-tool integrations, remediation prioritization, and compliance reporting. Translate customer feedback into product improvements and create scalable onboarding playbooks.

Serve as the primary technical advisor for U.S. Federal and enterprise customers, leading secure onboarding, architecture, integrations, deployments, and long-term platform success. Design scalable Mattermost implementations across cloud, on-premises, hybrid, and air-gapped environments. Advise on cybersecurity and compliance, collaborate with engineering and product teams, resolve complex issues, create deployment assets, and manage executive and technical stakeholder relationships. The role requires customer-facing technical leadership, infrastructure expertise, DevSecOps knowledge, and eligibility to obtain a U.S. security clearance.

Technical Account Manager serving premium support customers in the insurance industry. Builds customer relationships, provides technical guidance, manages incidents and escalations, coordinates issue resolution, develops support and upgrade plans, and drives product adoption and operational improvements. The role requires collaboration across technical and business stakeholders, software implementation experience, project management, insurance technology expertise, and bilingual English-Spanish communication. Candidates must reside in Puerto Rico and work remotely.

Own post-sale success for commercial customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tools, troubleshooting production issues, conducting architecture reviews, and driving product adoption. The role manages customer relationships, QBRs, success plans, workshops, and technical support while partnering with Sales, Product, and Engineering to resolve issues and improve scalable customer-success programs.

Own post-sale success for enterprise customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tooling, troubleshooting production issues, conducting architecture reviews and enablement sessions, and driving adoption. Partner with account executives on renewals and expansions while gathering customer feedback for Product and Engineering. The role requires strong technical customer-facing experience, code literacy, SaaS integration knowledge, and comfort working with developers, security teams, and executives.

Own post-sales technical relationships for a small portfolio of strategic enterprise customers. Drive incident triage and remediation, deliver proactive architectural guidance and cost optimization, scope and orchestrate Vercel engagements, represent the customer internally, and ensure TAM engagement renewals and customer success metrics.

Serve as the primary technical contact for public sector customers and partners, guiding Claroty solution deployment, configuration, adoption, optimization, and value realization. Provide architecture recommendations, partner enablement, risk identification, technical documentation, escalation support, and executive-level cybersecurity discussions. The role requires strong networking and cybersecurity expertise, familiarity with federal customers and compliance frameworks, and the ability to build long-term customer relationships. Travel of 30–40% and U.S. citizenship are required.

Serve as the primary technical contact for enterprise customers, managing relationships, account reviews, deployments, integrations, adoption, training, and ongoing support. Guide customers across multi-cloud environments, identify security and efficiency improvements, resolve technical challenges, collaborate with support teams, and advocate for customer feedback in product development.

Own a portfolio of client relationships as a trusted technical advisor. Align IT strategy with business goals, support renewals and retention, identify expansion opportunities, advise on infrastructure, SaaS, security, and automation, and coordinate escalated service delivery. Lead onboarding and training, conduct business reviews, maintain client documentation, and use feedback to improve services.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

Own the technical health of existing customer accounts, including configuration, tracking, integrations, data ingestion, and reporting pipelines. Diagnose data quality issues and technical risks, resolve problems or coordinate escalations, and communicate findings to customer-facing and technical teams. Develop health checks, documentation, and runbooks while identifying recurring issues for standardization and product improvement.

Manage strategic enterprise customers using Zip’s procurement platform. Define business outcomes, drive adoption and customer health, advise stakeholders across procurement and related functions, translate customer needs with product and engineering, deliver training, support renewals, and improve customer success processes. The role requires extensive customer success or account management experience, implementation experience, procurement expertise, and familiarity with enterprise workflow technologies.

Own the post-sales customer lifecycle for a portfolio of SaaS cybersecurity customers, from onboarding through renewal. Monitor platform health, usage, engagement, and renewal risks; drive adoption through automated campaigns, webinars, and office hours; maintain CRM accuracy and risk tracking; and provide leadership with actionable account-health insights. Partner with Sales to support retention and expansion while delivering consistent, scalable customer outcomes.

Own the technical relationship for strategic enterprise SaaS accounts after launch. Responsibilities include troubleshooting and escalating issues, managing SLA commitments, monitoring integrations, leading technical onboarding, conducting health reviews, supporting renewals and expansions, documenting solutions, and translating customer requirements into product feedback. The role requires strong SaaS technical support, enterprise communication, integration troubleshooting, and relationship-management skills, with familiarity in SSO, APIs, webhooks, logs, and CRM or support platforms.

Lead technical discovery, demonstrations, architecture design, RFP responses, and solution proposals for enterprise prospects and customers. Partner with Sales, Product, Engineering, Customer Success, and Support to validate solutions, support implementation handoffs, and accelerate revenue growth. Create reusable demo environments, technical documentation, solution artifacts, and sales enablement materials while explaining APIs, integrations, payments, fraud, and platform capabilities to customer stakeholders.

Serve as a technical partner to enterprise financial services customers, driving platform adoption, configuration, optimization, and measurable business outcomes. Conduct usage reviews, platform audits, strategic engagements, and executive business reviews while documenting requirements, actions, and ROI. Collaborate with Customer Success, Product, and Engineering teams; advocate for customer needs; share best practices; and improve delivery frameworks. Occasional travel may be required.