Top Technical Account Manager Jobs in NYC, NY

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.

Serve as strategic and technical owner for a book of ClickUp accounts: lead onboarding, drive adoption and AI/automation enablement, map and optimize workflows, monitor account health, deliver measurable ROI, and partner cross-functionally to support renewals, expansions, and product feedback.

Lead technical customer success by resolving integration issues, onboarding and configuring integrations, troubleshooting logs and APIs, documenting solutions, partnering with Integrations and Engineering, and improving onboarding efficiencies while supporting East-Coast hours.

Provide consultative engineering and high-tier support to enterprise ClickHouse customers. Split time between project engineering (design, architecture, integration, benchmarking, sizing, migrations, tooling) and consultative support (onboarding, POCs, production launches, L1-L3 cases). Partner with Product, Engineering, and Sales, create documentation and benchmarks, mentor hires, and support global on-call and up to 35% onsite regional travel.

Own and advocate for strategic contact-center customers from pre-go-live through Day 2. Resolve complex technical issues, ensure SLAs, coordinate Technical Support, Professional Services, Product and Engineering, drive customer satisfaction, retention, expansion, and act as trusted advisor for largest, most complex accounts.

Serve as the technical SME and trusted advisor for the Fastpath access governance product family, driving customer onboarding, configuration, training, and remediation. Monitor customer health, resolve high-priority access/compliance issues, run certifications and SoD analyses, document environments and controls, support audits, influence product roadmap, run executive reviews, and occasionally visit customer sites for deep-dive workshops and compliance assessments.

Provide advanced technical support for LexisNexis Risk Solutions products: investigate, reproduce, and resolve complex customer issues using log and database analysis; manage cases end-to-end, escalate defects, validate fixes, and collaborate with Level 3 and product teams to improve support processes and product quality.

Serve as an ad-tech and data solutions expert supporting identity solutions and data onboarding. Work directly with clients to align files, manage onboarding queues, ensure correct audience setup and ingestion, monitor solutions for issues, escalate critical problems, and collaborate with Sales, DevOps, Data, and App Development while maintaining compliance and ePHI security.

Serve as strategic technical advisor to help customers adopt, optimize, and operationalize Illumio's segmentation platform. Deliver onboarding, health checks, adoption planning, executive reviews, risk identification, escalation coordination, and cross-functional partner alignment to drive measurable value and platform maturity. Travel up to 30% for customer engagements.

Own post-sale technical customer success: lead enterprise onboarding and integrations, troubleshoot production issues, run architecture and security reviews, deliver enablement and workshops, and advocate product feedback to Engineering.

The Technical Account Manager will serve as the primary contact for clients, manage communication, build relationships, coordinate proposals, and contribute to technical content in the blockchain security space.

Lead post-sales technical engagement for strategic enterprise accounts to drive adoption, onboarding, integrations, and time-to-value. Serve as trusted technical advisor, resolve technical roadblocks, coordinate cross-functional teams, present roadmaps, run business reviews and enablement, and help shape product direction while supporting incident response and account expansion.

Serve as primary implementation and operational lead for assigned customers, coordinating cross-functional teams to ensure onboarding, delivery, escalation management, SOW support, adoption, renewals, and long-term customer success.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

Act as the primary technical/business escalation for LumeFX Support, own product deliveries and implementations, coordinate with Engineering, optimize client configurations, respond to technical inquiries, provide client training, document requirements to drive the product roadmap, and partner with Sales across the account lifecycle.

Serve as primary technical contact for NYC trading clients, lead technical reviews and onboarding, troubleshoot connectivity, data feeds, and execution workflows, advise on execution models and scaling low-latency infrastructure, and relay customer needs to influence product roadmap.

As a Technical Account Manager at Supper, you'll help customers onboard, manage relationships, and advocate for their needs while collaborating with internal teams.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.

Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.

Act as the technical subject-matter expert for customers, guiding integrations, running stream tests, validating data, troubleshooting via SQL and code review, and coordinating with Product and R&D to define technical solutions and support customer success teams.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

The Technical Account Manager serves as a technical advisor embedded within a flagship enterprise account, focusing on solution architecture and customer-side technical advisory, collaborating closely with customer teams to ensure seamless integration and support for NX1's platform.

Own post-sales technical relationships for key customers: lead onboarding, data indexing, detection onboarding/tuning, troubleshoot log pipelines/cloud integrations, drive adoption, escalate product issues, build custom AI skills, and travel to customer sites (~25%).

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Manage a portfolio of MSP clients as primary technical contact: run TBRs/QBRs, produce action plans, create quotes and scopes, coordinate internal teams, surface risks, and assist the CTO with standards and account planning.