Top Technical Account Manager Jobs in NYC, NY

Leads technical account management and customer success for a firmwide data and AI platform. Owns customer engagement, onboarding, adoption, retention, delivery plans, governance, technical discovery, escalations, operational readiness, and expansion opportunities. Partners with Product, Engineering, SRE, and operations teams to translate requirements into production-ready solutions, drive cross-functional execution, improve customer health metrics, and establish scalable success practices across complex internal customer organizations.

Provides proactive technical account management for strategic cybersecurity customers. Responsibilities include customer onboarding, platform training, health checks, issue resolution, escalation management, success planning, knowledge-base development, renewal-risk mitigation, and expansion support. The role serves as a customer advocate while collaborating with support, engineering, and sales teams. Candidates need cloud, application infrastructure, security, incident response, forensics, networking, and cloud architecture expertise, along with strong communication and customer-success skills.

Provides strategic and tactical technical guidance to customers using Tulip’s no-code manufacturing platform. Responsibilities include developing technical success plans, advising on architecture and integrations, leading workshops and training, supporting implementations, driving platform adoption, establishing governance, communicating customer requirements to Product and Engineering, and supporting renewals and expansion. The role requires strong manufacturing, MES, Industry 4.0, SaaS, cloud, API, database, and customer-facing technical expertise.

Own and grow enterprise customer accounts across investment banking, asset management, and real estate. Drive product adoption by building workflows, configuring integrations, teaching users, managing expectations, and resolving adoption challenges. Serve as the customer and product liaison while identifying renewal and expansion opportunities. The role is remote within the US, requires on-site customer work one week in four, and involves frequent collaboration with technical and executive stakeholders.

Own technical customer onboarding and adoption for LiveRamp’s ad tech solutions. Design integrations, configure data onboarding and identity workflows, troubleshoot APIs and distributed systems, and coordinate with product, engineering, legal, and privacy teams. Track adoption, manage escalations, document solutions, deliver customer training, advocate for product improvements, and communicate milestones to technical and business stakeholders. Occasional travel supports client meetings, workshops, and industry events.

Serve as the technical customer-facing expert for the Coast platform: onboard, train, support, and drive expansion by solving customer challenges, identifying product gaps, and enabling renewals.

Own the technical relationship for assigned customers, overseeing deployment, configuration, integrations, adoption, health, and technical outcomes. Advise Security, IT, and operations stakeholders; troubleshoot endpoint, SaaS, and integration issues; manage escalations with Engineering; conduct technical reviews; guide upgrades and environment changes; and communicate customer feedback to Product and Operations. Maintain success plans, documentation, and best-practice resources while supporting renewals, expansions, and risk mitigation.

Own the post-sales success and commercial health of 40–50 technical customers. Responsibilities include onboarding, adoption, usage monitoring, renewals, expansions, contraction prevention, technical troubleshooting, customer check-ins, health reporting, and reusable playbooks. The role requires translating technical fluency with APIs, debugging, JSON, logs, and latency into trusted customer relationships and commercial outcomes.

Manage strategic client relationships for financial technology and trading clients. Serve as the primary service contact, coordinate incident and change management, lead high-severity issue resolution, drive client satisfaction and retention, identify expansion opportunities, deliver training, and advocate for clients internally. Collaborate across global pods to provide consistent support, maintain governance, and ensure transparent communication across service delivery, technical issues, and account growth.

The Technical Account Manager acts as a strategic post-sales leader, enhancing client relationships and ensuring optimal adoption of Viant's data solutions. Responsibilities include addressing client needs, facilitating solution delivery, and developing training resources.

Lead Principal Technical Account Manager owns post-sale technical relationships for top agency and political clients, leads a small TAM team, advises on measurement and attribution, consults on integrations (CDPs, data clean rooms, identity), scopes engineering and AI/agentic solutions, and drives project prioritization and cross-functional collaboration to support adoption and revenue.

Manage day-to-day relationships with institutional financial clients, leading onboarding, deployment, adoption, issue resolution, workflow coordination, and client reviews. Partner cross-functionally with Product, Engineering, Support, and Compliance teams; monitor platform usage, identify risks, improve engagement, document processes, and provide proactive solutions that strengthen client satisfaction and retention.

Own complex post-sale technical relationships from onboarding through adoption and renewal. Lead implementations, integrations, configurations, and security reviews; advise strategic customers on identity, access, device trust, and SaaS security. Partner with Customer Success and cross-functional teams to drive customer value, manage risks, support expansion, create scalable resources, and mentor team members while serving as an escalation point.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.

Own technical relationships with enterprise and retail partners from integration scoping through launch and post-launch support. Coordinate product, engineering, payment device, and processor teams; troubleshoot production issues; manage escalations; validate integrations using SQL and Postman; document requirements, bugs, test plans, and training materials; and translate partner feedback into product roadmap input.

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

Own the post-sales lifecycle for enterprise SaaS customers, leading implementation, onboarding, adoption, workflow optimization, AI enablement, and account health. Design scalable workflows, automations, and AI agents tied to customer outcomes. Manage stakeholder relationships, identify expansion and renewal opportunities, and collaborate with Sales, Product, Engineering, and Support. Use adoption data and account insights to drive measurable business value across a strategic book of business.

Partner with enterprise healthcare customers on post-sale integration and adoption initiatives. Provide guidance on EHR workflows, healthcare data standards, and Redox integration outcomes. Manage success plans, escalations, documentation, customer collateral, and product updates while identifying scalable solutions and expansion opportunities. Collaborate cross-functionally and monitor industry trends affecting healthcare technology customers.

Own the technical relationship for enterprise customers, advising on CDP and martech strategies, product adoption, technical best practices, and expansion opportunities. Provide proactive guidance, troubleshoot complex issues, manage customer-facing technical projects, and collaborate with Sales, Support, Product, and Engineering. Surface customer use cases and product gaps to improve the Hightouch platform and drive retention and renewals.

Own the technical relationship for enterprise customers, driving Hightouch adoption, retention, and expansion. Provide proactive technical guidance across CDP and martech strategies, troubleshoot complex issues, advise on best practices, and manage technical escalations. Collaborate with Sales, Support, Product, and Engineering, execute customer-focused technical projects, surface product feedback, and help customers achieve optimal data utilization and future-state outcomes.

Manage complex customer issues, triage support activity, and coordinate escalations across Client Engagement, Product, Engineering, and project teams. Analyze tickets and feedback to identify trends, risks, process gaps, and product opportunities. Improve support operations through documentation, dashboards, workflows, routing logic, playbooks, and feedback loops. Serve as a customer advocate while supporting strategic initiatives and strengthening handoffs, prioritization, and operational decision-making.

Owns the triage and escalation of complex customer issues, connecting support activity with Product, Engineering, Client Engagement, and strategic projects. Identifies recurring trends, operational gaps, product opportunities, and customer friction. Builds scalable support processes, documentation, dashboards, workflows, and feedback loops while improving handoffs and enabling informed prioritization across teams.

Own the technical relationships for enterprise clients with complex infrastructure environments. Advise technical and executive stakeholders, assess operational health and risks, develop infrastructure roadmaps, guide onboarding and migrations, support renewals and expansions, and coordinate remediation across Support, Engineering, Delivery, PMO, Operations, and Sales. Translate business objectives into practical technical recommendations while maintaining accountability and clear communication across teams.

Serve as a technical advisor for enterprise customers using Delinea privileged access solutions. Responsibilities include configuration, onboarding, training, customer health monitoring, issue resolution, vulnerability and release communication, technical reviews, beta testing, documentation, executive reporting, and customer advocacy. The role partners with sales, support, engineering, and product teams, supports transformational technology projects, and travels primarily in North America for quarterly business reviews and solution assessments.

Own technical onboarding, integration setup, monitoring, troubleshooting, and ongoing health of SaaS customer feeds across a territory. Serve as the escalation point between customers, engineering, product, sales, and account management teams. Track integration adoption and performance, identify expansion opportunities, document integration patterns, and communicate structured product feedback.