Top Senior IT Jobs in NYC, NY

Provide senior-level technical support and endpoint operations across macOS and Windows, manage endpoint lifecycle, administer Jamf/Kandji and Intune, automate workflows using scripting and AI tools, improve DEX through monitoring, documentation, and cross-team collaboration, and own onboarding/offboarding processes.

Provide on-site and remote IT support for employees across macOS, Windows, hardware, software, networking, meeting-room AV, and collaboration tools. Manage new-hire onboarding, application administration, service requests, documentation, ticket triage, and issue resolution. The role requires regular in-office work Monday through Thursday, strong customer service, troubleshooting, communication, and prioritization skills, with occasional flexibility for events, hardware changes, and office moves.

Provide daily onsite IT support in the NYC office for Windows and macOS users, video conferencing, basic networking/WiFi, and file shares. Onboard new users, coordinate hardware, troubleshoot enterprise software and hardware, use enterprise management tools (Ansible, Chef, Intune, JAMF), support executives, document solutions, and occasionally travel to other sites.

The Senior Manager will lead global IT service management and delivery initiatives for Tapestry. The role likely oversees service performance, operational excellence, stakeholder relationships, and IT support delivery across the organization. As a people-management position, it emphasizes strategic agility, team building, employee development, customer focus, and driving measurable results. The provided description does not include detailed day-to-day responsibilities or qualifications.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead and scale EliseAI's internal IT: own IT strategy and operations across identity, endpoints, networking, SaaS, and device lifecycle. Build and mentor the IT team, drive automation and operational excellence, manage procurement and vendors, partner with cross-functional teams and Security for compliance, and serve as senior escalation for complex issues.

Lead onsite IT operations for Pontera's New York office supporting 100+ employees. Provide hands-on support for endpoints, networks, conferencing, and SaaS; manage onboarding/offboarding, MDM, identity, and office infrastructure; coordinate with Infrastructure, Security, and R&D; execute IT projects, maintain documentation, and ensure operational continuity and incident response.

Lead enterprise IT strategy and team, own the IT roadmap, and shift support from reactive to engineered solutions. Build automations, integrations, and internal tooling; manage endpoint, identity, networking, AV, onboarding/offboarding, vendor contracts, SLAs, and metrics. Support office technology and events and partner cross-functionally to scale secure, standardized IT services.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide high-touch IT support for employees and external advisors across macOS and Windows. Manage Google Workspace administration, SaaS platforms, identity and access, device provisioning/MDM, DNS and email authentication, office networking/AV, and IT vendor relationships. Lead advisor migrations, document runbooks in Notion, automate lifecycle processes, and act as escalation for technical issues while maintaining SLAs and strong stakeholder communication.

Lead and mentor a global Corporate IT support team across Windows, macOS, mobile and Linux platforms. Own BAU operations, incident/problem/change management, vendor relationships, project delivery, KPIs/SLAs, knowledge management, budgeting, and partner with InfoSec to maintain secure, stable services.

Own company-wide corporate IT infrastructure for a remote workforce, including identity and access management, endpoint devices, SaaS applications, hardware provisioning, vendor relationships, and IT support. Implement AI-driven workflows to automate ticketing and issue reporting, maintain SOC 2 and ISO 27001 compliance evidence, partner with Security Engineering, and create scalable documentation and runbooks.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.

Provide white-glove L2/L3 technology support for executives: device lifecycle management, email/calendar and M365 support, AV and meetings setup, secure remote access, incident triage, security practices, executive coaching, and operational runbooks for executive services.

Provide high-touch, real-time IT support to C-level executives: manage and troubleshoot iOS devices and Windows 11 systems, maintain MDM configurations, support collaboration apps (Outlook, Teams, Zoom, OneNote), collaborate with admin and IT teams, provide on-site and occasional after-hours support, and maintain confidential documentation and proactive device maintenance.

Build and lead DESRI's internal IT function: define IT strategy and governance, manage infrastructure and enterprise applications (Microsoft 365, HRIS), lead cybersecurity and compliance, oversee vendor and budget management, establish service delivery and Help Desk, and scale a global IT team to support distributed operations and remote employees.

Lead regional IT operations including infrastructure, networking, AV, backup/recovery, endpoint management, virtualization, and security. Manage IT team, vendor relationships, budgets, and incident response while aligning technology with business goals and ensuring compliance with industry frameworks.

Lead the end-to-end internal IT function, covering identity and access management, endpoint/device management, AI platform and SaaS administration, security/compliance support, office infrastructure, automation, and a 4–5 person IT team. Partner with Security, HR, Finance, and Engineering on audits, incident response, and tooling rollouts while driving strategy and hands-on execution.

Provide end-user IT support across hardware, software, networking, and accounts (primarily macOS) via tickets, Slack, and in-person; maintain documentation and runbooks; manage device enrollment, MDM, identity and access workflows; participate in on-call rotation; automate repetitive tasks with scripting; improve onboarding and operational processes.

Lead and improve IT support functions across ASCAP, managing Support Technicians, incident escalation, SLAs/KPIs, process and service integration, vendor relationships, documentation, and coaching to deliver high-quality conferencing/AV and IT services. Drive optimization, reporting, and roadmap development aligned with business needs.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.

Lead global IT operations for a HIPAA-regulated healthtech company, managing a small support team and hands-on ticketing. Build and maintain systems for compliance and visibility, optimize vendor costs, implement security/onboarding processes, drive process improvements with KPIs and automation, and serve as primary IT liaison to leadership and partners.

Lead a global IT support team, drive AI-first ITSM transformation (ServiceNow->Atomicwork), own ITSM processes and SLA governance, partner on JML/identity automation with Platform Engineering, manage vendors, run cross-functional programs, develop regional specialists, and participate in on-call escalations. Position requires East Coast timezone alignment and ~25% international travel.

Lead day-to-day employee IT support and device lifecycle management for macOS and Windows. Administer identity and SaaS systems, manage NYC office networking/AV, build IT processes and runbooks, partner with Security/People/Finance, and run onboarding for new hires to ensure seamless operations.