Top Senior Tech Support Jobs in NYC, NY

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

The Software Technical Support Manager leads technical support operations for software systems while managing a team, ensuring SLA adherence, and driving continuous improvement through documentation and processes.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

As a Senior Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate with various teams, and enhance support processes, directly contributing to customer success.

As a Technical Support Engineer, you will troubleshoot customer integrations, perform root cause analyses, and provide insights on security issues while guiding support processes.

The Technical Customer Success Lead serves as the technical contact for customers, solving issues, supporting integrations, and building automation to enhance customer outcomes and operational scalability.

Provide third-tier, customer-facing technical support: diagnose and reproduce issues, perform source-code analysis and packet captures, collaborate with Engineering and Sales, produce knowledge-base content, and offer limited on-call support to ensure timely resolution.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Senior, UK-based technical support lead for a SaaS compliance platform owning complex incidents end-to-end. Troubleshoot and optimize MSSQL/T‑SQL, IIS, Azure-hosted applications, use monitoring tools, collaborate cross-functionally, and maintain knowledge-base documentation to improve stability and client experience.

Manage Tier-2 technical support team, handle complex customer issues, develop troubleshooting procedures, and collaborate with cross-functional teams to enhance support effectiveness.

Manage deployment support operations, leading a team in overnight incident response and ensuring deployment readiness while maintaining service quality and operational discipline.

As a Technical Support Engineer, you'll bridge customer support and product development, tackling complex issues, developing scripts, and enhancing customer experiences while contributing to product stability.

As a Technical Support Engineer, you'll provide advanced support for Zoom products, manage support cases, and maintain proficiency in video conferencing technologies.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

The Technical Support Engineer will provide exceptional technical support, troubleshoot issues, implement fixes, and collaborate with engineering teams. They will mentor junior staff and improve processes.

Provide expert-level support for laboratory automation and robotic systems. Troubleshoot issues, lead investigations, and collaborate with global teams for technical resolutions.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

The Technical Support Specialist provides deskside and remote technology support, manages incidents, improves service delivery, and collaborates across teams while ensuring a high-quality user experience.

The role involves managing calendars, organizing meetings, travel, and expenses for technical leaders while ensuring effective communication within the executive operations team.

The Senior Technical Support Specialist assists customers with technical issues, advocates for product improvements, manages support queues, and contributes to project initiatives with a focus on enhancing customer experience.

The Senior Technical Support Engineer will troubleshoot customer issues on the Imply Druid platform, manage operational issues, and collaborate cross-functionally to resolve technical challenges, ensuring customer satisfaction.