Top Senior Tech Support Jobs in NYC, NY

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

As an Enterprise Technical Support Specialist, you will resolve complex issues for enterprise customers, enhance support processes, and collaborate with engineering teams. You will manage high-priority support tasks, scale efficiency, and maintain strong client relationships.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Engineer provides remote and onsite technical support for XR/RF systems, managing escalations, process improvements, and training Field Engineers while ensuring customer satisfaction and service effectiveness.

Lead and build a technical support organization, resolve complex platform and integration issues, design AI-first support systems and self-serve infrastructure, establish SLAs and feedback loops with Product and Engineering, and drive customer health, retention, and expansion through data-driven support processes.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

Provide expert-level support for laboratory automation and robotic systems. Troubleshoot issues, lead investigations, and collaborate with global teams for technical resolutions.

As a Technical Support Engineer at Sentra, you will provide top-notch technical assistance, troubleshoot complex issues in multi-cloud environments, and strive to ensure customer success while developing support processes.

The Technical Support Engineer will resolve complex technical support cases, collaborate with product teams, and optimize customer system performance while enhancing the support processes using AI tools.

The Senior Manager of Technical Support will lead a global support team, engaging in customer escalations, partnering with cross-functional teams, and driving operational excellence while advocating for customers.

As a Principal Technical Support Specialist, you resolve complex customer issues, act as an escalation point, mentor peers, and drive process improvements.

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Provide technical assistance and troubleshooting for Calix Access products, focusing on Cloud-based EMS applications, while collaborating with teams to resolve network issues.

The Tier II Support Engineer will troubleshoot and resolve IT issues, provide on-site support, handle software installations, and offer helpdesk assistance.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Staff Technical Program Manager will lead cross-functional initiatives, enhance team productivity, and manage project schedules while collaborating with engineering, ops, and product teams for strategic growth at Airbnb.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.