Top Senior Operations Jobs in NYC, NY

Leads operational excellence for Ultimate Rewards redemption channels, including fraud and rewards misuse monitoring, control execution, incident response, governance, policy operationalization, benchmarking, and continuous improvement. Partners with Risk, Data & Analytics, Security, Product, Technology, and Servicing teams to translate insights into controls, improve customer journeys, and deliver procedures, playbooks, training, reporting, and change management across teams and regions.

Build and scale the Strategic Partnerships team's operational infrastructure, including project frameworks, tracking systems, workflows, and partner milestone management. Synthesize market and partner feedback into product and engineering roadmaps, align sales enablement, and create executive-ready technical collateral. Coordinate partnership pilots and launches while translating complex internet infrastructure, AI, crawling, and edge-computing concepts into clear narratives.

Leads Wise Platform’s North American business operations, owning servicing performance, SLAs, escalations, partner operations, and operational turnarounds. Aligns Product, Engineering, Compliance, KYC, Support, and Payment Operations teams to automate workflows, improve metrics, and scale operating models for banking and enterprise partners. Manages Partner Operations Managers, supports commercial expansion, builds ROI cases, and establishes durable incident-prevention frameworks.

Leads Customer Success revenue operations, including renewal forecasting, retention and expansion planning, customer health analytics, capacity planning, performance management, reporting, and process optimization. Partners with Customer Success, Finance, Revenue Operations, IT, and other teams to standardize operating models, improve data accuracy, and drive revenue effectiveness across the post-sales organization.

Leads engineering operations and strategy, including shared processes, a $50M–$100M+ budget, vendor management, forecasting, M&A technology due diligence, major migrations, and cross-functional strategic decisions. Partners with senior executives to resolve complex operational challenges, align stakeholders, optimize engineering workflows, and drive scalable execution in a high-growth environment.

Leads business operations for Pfizer’s Data and Intelligence organization, establishing operating rhythms, governance, communications, workforce processes, financial planning, reporting, and scalable controls. Manages OpEx and CapEx planning, workforce insights, vendor and procurement processes, executive decision support, organizational engagement, and a team of 3–5 colleagues. Partners with senior leaders and Finance, Procurement, and People Experience to improve transparency, accountability, culture, and operational efficiency.

Own complex escalations involving account access, transactions, disputes, and fraud. Investigate root causes, resolve cases within SLAs, identify bugs and process gaps, and collaborate with Product, Engineering, Compliance, and business teams. Provide guidance on high-stakes cases, communicate findings to stakeholders, improve knowledge resources and routing, analyze escalation trends, and advocate for member needs in product decisions.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.

Leads BM&S operations integration across people, processes, technology, governance, delivery operations, change management, and performance measurement. Oversees an 11-person team, operating models, AI-enabled workflows, budgets, KPIs, dashboards, resource allocation, and executive governance. Partners with marketing, finance, analytics, agencies, and Pfizer leadership to improve organizational effectiveness, compliance, and business impact across GTM and digital experience marketing.

Own funnel and lifecycle operations across prospect and customer journeys. Manage lead intake, enrichment, scoring, routing, segmentation, nurture eligibility, lifecycle triggers, handoffs, and re-engagement. Partner cross-functionally to improve data quality, journey execution, measurement, and governance across CRM, marketing automation, and customer-engagement platforms. Use analytics, AI, and experimentation to reduce funnel leakage, improve prioritization, and support conversion, adoption, retention, and expansion.

Own and execute strategic initiatives across the Data & Analytics organization, drive process improvement and automation, facilitate cross-functional working groups, support executive decision-making, and prepare leadership communications. The role requires strong problem-solving, stakeholder influence, commercial judgment, risk and controls awareness, organizational skills, and the ability to manage priorities in an ambiguous environment.

Lead high-priority strategic and operational initiatives across the company. Responsibilities include structuring ambiguous problems, building analytical and financial models, managing planning and KPI cadences, designing experiments, analyzing results, driving cross-functional projects, and implementing scalable processes, dashboards, and performance improvements. The role serves as an internal consultant and operator with potential progression into leadership of a business unit or function.

Own high-impact, cross-functional strategic initiatives from problem definition through execution and measurable results. Analyze business performance, develop financial models and business cases, advise executives, improve operational processes, and lead change management for new systems and workflows. The role requires influencing stakeholders across Operations, Sales, Finance, Product, and other teams while helping establish scalable operating rhythms.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.

Leads the architecture, governance, and optimization of Salesforce and the broader go-to-market technology stack. Builds data cleansing, enrichment, automation, AI, reporting, and account-sourcing workflows; manages tools and integrations; improves sales processes; leads UAT, documentation, training, and data projects; and serves as the technical advisor for sales operations stakeholders.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Leads business operations for AI Research, serving as strategic operating partner and chief of staff to the research head. Responsibilities include strategy execution, portfolio governance, executive reporting, financial and resource planning, conference engagement, infrastructure prioritization, responsible AI governance, and talent initiatives. The role aligns research priorities, investment, talent, and enterprise execution while partnering across technology, finance, legal, product, and business teams.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Lead high-impact strategic operational initiatives end-to-end for Specialty Travel & Events. Diagnose complex system-level bottlenecks, design scalable cross-functional processes, analyze data (Excel/SQL) to inform executive recommendations, manage change and execution, and align teams to unblock technical and operational roadblocks to drive growth and stability.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.