Top Senior Operations Jobs in NYC, NY

Own the enrollment operating system and team, including funnel architecture, CRM and workflows, conversion analytics, dashboards, automation, partner handoffs, and continuous process improvement. Lead enrollment staff, optimize conversion rates, improve data and reporting, develop partner relationships, and collaborate with Marketing, Product, and Service to create efficient, empathetic caregiver enrollment experiences.

Lead high-impact strategy and operations initiatives end-to-end: design and implement operating models, drive strategic planning and execution, collaborate cross-functionally, and analyze business metrics to uncover growth opportunities and improve efficiency.

Seeking a Revenue Operations Leader to optimize go-to-market strategy across Marketing, Sales, and Customer Success, manage data analytics and forecasting, and ensure operational excellence.

Owns revenue operations strategy, systems, processes, reporting, and governance. Responsibilities include Salesforce administration, pipeline forecasting, territories, quotas, commissions, deal desk workflows, executive dashboards, revenue technology, automation, and cross-functional operating cadences. The role requires strategic leadership combined with hands-on management of systems, data quality, analytics, and commercial calculations while partnering with executives and business teams.

The Senior Manager, BDR Operations & Strategy will execute operational excellence and analytics for pipeline generation, enhance outbound processes, and improve data-driven decision-making across multiple departments.

Work with founders to build growth infrastructure across operations, clinical delivery, and AI product. Launch and scale new care lines and core functions (provider ops, RCM, care navigation). Deploy AI-powered tools and automations to improve workflows, run analyses to inform fast decisions, and own end-to-end execution to drive operational excellence in a fast-growing healthtech startup.

Lead analytics and sales operations for international acceptance: analyze sales performance, support semi-annual sales planning and incentives, improve CRM data quality and reporting, build standardized scorecards and MBRs, and partner cross-functionally to optimize sales processes and execution.

Lead high-priority strategic and operational initiatives, build executive-facing business cases, manage hyperscaler relationships, partner with Finance/Product on performance analysis, and develop margin forecasting frameworks to drive scalable growth and informed decisions.

Lead Partner Operations for Vercel's Partnerships function: own PRM and partner tech stack, implement partner program processes (deal registration, MDF, tiering), integrate partner flows with GTM systems and finance, run Marketplace operations, build reporting and KPIs, and partner with cross-functional stakeholders to drive partner-sourced revenue growth.

The Senior Director will optimize marketplace operations, manage incident lifecycles, and lead a team to drive growth and data reliability.

Support two Engineering and Product leaders through complex calendar management, meeting coordination, travel planning, expense administration, and cross-functional communication. Organize executive offsites and large team events, track meeting notes and action items, foster team culture, and improve workflows. The role requires discretion, strong organization, adaptability, independent judgment, and the ability to operate effectively in a fast-moving environment.

The Regional Director will lead operations across multiple data centers, ensuring performance, reliability, and operational excellence while managing budgets and supporting teams. They will oversee incident responses, capacity planning, and vendor performance, ensuring standards and compliance are met.

Leads strategic execution across the Data & Analytics organization by owning initiatives, coordinating cross-functional programs, improving processes, developing metrics, removing blockers, and preparing executive communications. The role drives strategic priorities from planning through implementation, facilitates leadership decision-making, ensures risk and controls compliance, and translates strategy into practical commercial outcomes.

Part-time Revenue Operations contractor to design and run GTM tools, evaluate and integrate tech stack (HubSpot-centric), build outbound sequences, maintain enrichment and data quality, manage HubSpot workflows and reporting, and document systems for operational continuity.

Lead platform, communications, community, and operations for New York Life Ventures. Design and execute engagement programs, produce executive reporting and insights, manage cross-functional strategic initiatives, and improve processes to scale organizational effectiveness.

Lead strategy and execution for Notion's Partner programs: build revenue and capacity models, run planning cadences, define systems and reporting, optimize partner processes, design incentives and tiering, and partner cross-functionally to scale ARR growth and improve partner experience.

Lead and modernize the Agent Help Desk, managing day-to-day 24x7 BYOD support, outsourced vendors, workforce planning, and service quality. Drive adoption of cloud contact center technologies (e.g., Amazon Connect), AI-enabled support, self-service, analytics, and continuous operational improvements in partnership with engineering and business teams.

The GTM Strategy and Operations Manager will analyze customer data, drive sales projects, refine communication strategies, and collaborate with teams to enhance growth and execution.

The Senior Revenue Operations Manager will design and manage processes for the Commercial team, ensure data integrity across systems, and drive strategic initiatives to scale business operations.

Lead the end-to-end operational interface between Chase and card networks (Visa/Mastercard) for issuing. Manage network relationships, contract trackers, portal access, issuer identifier governance, compliance workflows, readiness for network changes, controls, audits, and executive reporting while partnering with SMEs and Compliance to remediate issues.

Lead end-to-end business strategy and operations for Chase Co-brand: set strategic vision, deliver executive communications, drive talent and culture, improve processes (including AI tools), manage controls/RCSA, ensure contract compliance, and partner cross-functionally to execute large-scale initiatives.

Drive enterprise growth by diagnosing high-leverage opportunities, owning end-to-end initiatives, and building repeatable systems, playbooks, and automation. Join a Client Strategy, Client Implementations, or Compliance team to scale integrations, deepen client relationships, or turn compliance into a competitive advantage.

Manage operational execution of workforce engagement programs (Matching Gifts, Volunteers for Good, Community Impact Grants, Giving Campaign). Serve as platform administrator for CSRconnect and GrantsConnect, ensuring data integrity, configurations, reporting, and user support. Provide program analysis, benchmarking, grant payment backup, vendor coordination, and customer service for employees and agents while supporting campaign logistics and executive reporting.

Lead Capital One Travel's servicing organization by defining strategy, optimizing operations and workforce design, improving customer experience, integrating AI/data-driven automation, partnering with product/engineering, and developing a high-performing, distributed servicing organization.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.