Top Senior Customer Success Jobs in NYC, NY

Leads end-to-end customer engagements with senior leaders and organizations to improve workplace technology adoption and employee experiences. Advises executives, delivers presentations and workshops, develops adoption campaigns, coordinates cross-functional partners, measures outcomes, and creates scalable playbooks. The role requires strategic problem-solving, executive communication, change management, technology enablement, and the ability to guide junior team members.

Own a portfolio of enterprise B2B SaaS customers post-launch, driving adoption, measurable business outcomes, renewals, and expansion. Serve as the strategic contact for senior benefits and HR stakeholders, lead QBRs and executive briefings, coordinate cross-functional partnerships, and communicate customer feedback internally. Use AI tools such as Claude to analyze usage, prepare customer materials, and improve workflows. Build scalable customer success processes in a fast-growing startup environment.

Build and lead Confido’s customer success function, owning onboarding, adoption, retention, renewals, expansion, customer health, and escalations. Develop scalable playbooks, metrics, and operating processes while hiring, coaching, and growing an enterprise CSM team. Partner with Sales, Product, leadership, and strategic partners to improve customer outcomes and translate customer feedback into product enhancements. Remain hands-on with key accounts and executive-level customer issues.

Manage strategic client and agency relationships for programmatic advertising campaigns. Launch, optimize, and report on cross-channel campaigns; lead client status meetings; present performance insights; identify upsell opportunities with sales; collaborate with analytics and internal teams; and maintain high customer satisfaction.

Leads Support Engineers and Technical Customer Success Engineers, overseeing client support queues, technical implementations, escalations, contractor relationships, capacity planning, documentation, tooling, and AI workflow automation. The role combines people management, hands-on technical problem-solving, process improvement, and cross-functional collaboration with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence.

Own strategic enterprise customer relationships, driving renewals, retention, expansion, feature adoption, advocacy, and measurable value from Braze. Serve as a trusted advisor and escalation point, coordinate cross-functional support, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, includes temporary support for at-risk customers, and may involve onsite customer engagement and international travel.

Own strategic relationships with major enterprise SaaS customers, driving adoption, renewals, retention, expansion, and advocacy. Serve as a trusted advisor, develop success plans, provide strategic guidance, coordinate internal support teams, and escalate issues. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role requires managing complex international accounts, collaborating with Account Executives, and potentially traveling internationally for onsite customer engagements.

Own post-sale customer and value strategy for enterprise accounts. Build executive relationships, understand workforce and skills priorities, establish success metrics, lead strategic business reviews, demonstrate solution value, mitigate customer risks, support renewals and expansion, and coordinate internal resources. The role partners with Account Executives to develop account plans and identify growth opportunities while translating customer challenges into learning and talent strategies.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Manage strategic customer accounts after purchase, driving onboarding, adoption, retention, expansion, and renewal. Advise learning leaders on digital learning strategies, establish success metrics, conduct business reviews, monitor account health, mitigate churn risk, resolve issues, and identify upsell opportunities. Collaborate with account executives and internal teams while demonstrating product value and supporting organizational upskilling initiatives.

Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Own strategic success for a portfolio of complex, high-value enterprise customers. Lead onboarding, product adoption, value realization, retention, customer health, issue resolution, advocacy, and executive relationships. Develop success plans, monitor NPS and renewal performance, communicate customer insights to Product and Engineering, and maintain accurate CRM records. The role requires strong SaaS customer success experience, technical fluency, data-driven account management, and the ability to influence C-suite stakeholders.

Own and grow an international customer portfolio by driving product adoption, retention, cross-sell, upsell, and quarterly net revenue retention. Build relationships with customer decision-makers, support international expansion, identify risks, facilitate sales opportunities, and advocate for customer needs internally. Collaborate with Marketing, Sales, Product, Operations, Onboarding, and International Consultants to improve customer outcomes, influence product direction, streamline processes, and scale best practices.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Own strategic customer success for complex, multi-org Salesforce customers. Develop ROI-driven success plans, manage executive stakeholders, coordinate internal resources, mitigate renewal and go-live risks, and improve adoption, technical health, and business value. Advise customers on AI governance, Trust Layer practices, and Agentforce capabilities while influencing alignment across business and technical teams. The role also mentors colleagues and supports enterprise Sales Cloud and Service Cloud transformations.

Own and grow a portfolio of enterprise, mid-market, and private equity clients through retention, renewals, expansion, commercial negotiations, enablement, and strategic account management. Lead onboarding, training, platform adoption, business reviews, and product advocacy while partnering with Sales, Support, Research, and Product. Success is measured by revenue retention, expansion, account health, use-case activation, and economic-buyer relationships.

Leads customer success for strategic, globally complex Microsoft cloud customers. Builds executive and technical relationships, develops customer success plans, drives cloud consumption and adoption, orchestrates delivery resources, manages escalations, mitigates security and compliance blockers, and aligns Azure, Security, Modern Work, and Dynamics solutions with business outcomes. Partners with account teams and customers to improve operational health, maximize value, support digital transformation, and reduce churn.

Own a portfolio of enterprise accounts, build trusted relationships with VP- and CMO-level stakeholders, lead strategic business reviews, and support renewals and expansion. Monitor account health, interpret paid media performance data, diagnose issues, and translate insights into business outcomes. Partner cross-functionally to advocate for clients and help establish scalable customer success processes and playbooks.

Own success strategy, adoption, retention, and value realization for strategic enterprise customers using Fin’s AI platform. Build executive relationships, lead QBRs and implementation programs, develop AI automation roadmaps, analyze usage and performance, mitigate risks, support renewals and expansion, translate customer feedback into product improvements, and mentor other customer success managers.