Top Senior Customer Success Jobs in NYC, NY

Own a portfolio of complex US enterprise insurance customers to drive adoption, renewals, and expansion. Build executive relationships, run QBRs and value assessments, forecast customer health and revenue, capture structured feedback to influence product, and partner cross-functionally to resolve issues and deliver measurable business outcomes.

Lead post-sale customer journey and own company NRR. Build and scale a multi-sub-function CX org (Support, Success, Expansions), define segmentation and operating model, drive retention and expansion motions, integrate AI across CX tooling, revamp reporting and dashboards, partner cross-functionally, and own annual plan, headcount, and tooling budget.

The role involves supporting enterprise sellers through data synchronization, building enterprise-grade systems, collaborating across teams, and improving customer support tooling.

Lead strategic, technical customer engagements to drive AI-led adoption and business transformation on the monday.com platform. Provide technical enablement, architecture guidance, integration troubleshooting, and data-driven expansion strategies while representing customer needs to Product and Engineering.

The Senior Client Success Manager manages 10+ programmatic campaigns, leading client communications, driving performance, and supporting upsell opportunities while collaborating with Sales, Analytics, and Operations.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

As a Customer Success Manager at Attio, you will design and manage retention programs, guide user adoption, and improve customer health while leading strategic initiatives for top accounts.

The Client Success Manager will manage relationships with regional leaders, enhancing the implementation of Sage's products, driving adoption, and ensuring successful outcomes for older adult care systems.

Own and grow a portfolio of 50-60 employer accounts, drive retention, adoption, and expansion, run business reviews with HR stakeholders, support onboarding, build success plans, surface client feedback to product and ops, and collaborate on engagement and expansion strategies.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

Lead and develop a team of high-touch Customer Success Managers for Mid-Market and Enterprise accounts. Drive retention and growth, build scalable CS processes and tooling, forecast retention risk, run business reviews, collaborate on account plans with cross-functional partners, and refine the Customer Success roadmap to improve adoption, engagement, and long-term customer value.

Lead and develop a high-touch Customer Success team for Enterprise and Mid-Market accounts. Set vision, build scalable processes, drive retention and growth, execute account planning and business reviews, own retention forecasts, and collaborate cross-functionally to shape CS strategy and tools.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

The Senior Client Success Manager - Programmatic manages programmatic advertising accounts, leading client communications, optimizing campaigns, and driving performance alongside cross-functional teams.

The role involves managing enterprise accounts, building client relationships, driving platform adoption, and ensuring customer success in a B2B SaaS environment.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

The Senior Client Success Manager oversees programmatic accounts, driving campaign success, client communications, and performance enhancement, with a focus on collaboration and strategic insights.

Drive customer growth, adoption, and renewals for Notion's product by helping clients achieve goals through AI workflows and customer success strategies.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Senior Customer Success Manager will act as a strategic partner for fintech clients, guiding them in onboarding, integrating, and maximizing the use of BitGo's digital asset solutions, while ensuring customer satisfaction and engagement through strong relationship management.

Lead and scale a North America Customer Success Engineering team, partnering tightly with Sales to prioritize accounts, drive adoption and expansion, build operational cadences, capture product feedback, and deliver measurable customer outcomes and retention.