Top Senior Level Customer Success Jobs in NYC

Lead executive relationship management for one of ServiceNow's largest Marquee accounts, overseeing virtual teams to support clients and achieve financial targets. Develop strategic solutions based on customer outcomes and drive new business through Enterprise Retail clients. Build multi-tiered relationships within clients' organizations and ensure outstanding customer experience.

Craft and oversee cohesive marketing campaigns to increase customer usage, satisfaction, and expansion. Analyze customer data and preferences to create tailored content. Monitor marketing performance and make adjustments for improvement.

The Team Lead, Customer Success role at Teachable involves leading the Customer Success team, implementing new processes, collaborating with other teams, and driving total course sales growth for top creators. The role also includes providing strategic guidance, fostering business expansion, enhancing brand authority, and developing playbooks for creator growth.

Responsible for managing branch sales efforts, colleague development, and operational integrity. Leads internal sales/service team, supports client relationships, and ensures regulatory compliance. Manages risk management and loss prevention policies. Engages in external business development activities for new branches. Guides colleagues for optimal performance and provides exemplary client service. Supports sales management and offers solutions to maximize branch profitability. Ensures operational integrity and compliance with policies and procedures.

The Member Support Manager at Bento is responsible for delivering a world-class member support experience for all Bento members and prospective members. They will lead the development, implementation, and optimization of member support processes across multiple channels. This role involves managing a team of member support team members and ensuring optimal resource allocation and performance goals are met.

Seeking a Director of Customer Success Engineering with significant technical and customer-facing experience in the programmatic ecosystem to manage Solutions Architect and Support Engineering teams, engage with publisher partners, troubleshoot technical challenges, and drive revenue optimization. Responsibilities include leading technical conversations, gathering market insights, managing technical teams, and representing the company at industry events. Required qualifications include 7+ years of technical programmatic sales experience, deep understanding of the CTV landscape, expertise in SQL, and strong communication skills.

As a Success Manager, you will be the driving force in helping our providers maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with a focus on increasing provider value throughout their time on Zocdoc.