Top Senior Customer Success Jobs in NYC, NY

Leads enterprise Customer Success operations across multiple teams, owning customer retention, expansion, adoption, advocacy, KPIs, and executive relationships. Manages people managers, recruits and develops talent, mitigates account risks, drives customer value and ROI, partners with Sales, Services, and Product, and improves processes, reporting, and customer lifecycle practices.

Lead the global Customer Success organization for Genius Sports’ betting and gaming advertising business. Develop post-sales strategy, oversee onboarding and adoption, manage senior teams, drive retention and expansion revenue, and scale global operations. Partner with Sales, Product, Engineering, Marketing, Data Science, and Ad Operations to improve customer outcomes, campaign performance, and platform adoption. Build executive relationships with agencies, brands, sportsbooks, and casino partners while guiding organizational growth and operational excellence.

Own strategic school and district partnerships, build trusted counselor relationships, drive student referrals, and improve engagement. Develop playbooks, metrics, dashboards, and AI-enabled workflows while collaborating with Operations, Product, Growth, and Clinical teams. Serve as the voice of school partners, resolve issues, and help build Marble’s customer success function from the ground up.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding through renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and deliver customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage a portfolio of enterprise MongoDB customers, advising on complex technical deployments, customer health, retention, revenue realization, and long-term advocacy. Develop account strategies, conduct business reviews, forecast outcomes, identify expansion opportunities, coordinate cross-functional resources, and influence product direction through customer insights. Build senior stakeholder relationships, maintain accurate internal systems, mentor peers, and support hiring and onboarding.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Manage and grow a portfolio of mid-size and enterprise advertising measurement clients through adoption, renewals, expansions, business reviews, and ROI realization. Lead pricing, scoping, negotiations, and deal operations while partnering with Sales, Services, Product, Marketing, Support, and Onboarding. Use brand lift expertise to guide measurement strategies, mitigate churn, identify product improvements, and develop customer success plans, case studies, and engagement campaigns.

Own the complete post-sale journey for enterprise SaaS accounts, from onboarding through renewal and expansion. Drive platform adoption, build executive relationships, lead business reviews, and translate customer feedback into product and commercial insights. Collaborate with Product, Sales, Marketing, Account Management, Support, and Engineering teams while tracking customer health, adoption, satisfaction, retention, and growth opportunities. Develop scalable customer success playbooks and proactively resolve adoption risks and blockers.

Manage enterprise customer relationships as a trusted advisor, driving renewals, retention, product adoption, advocacy, and expansion. Build success plans, analyze product usage, conduct business reviews, provide training and nontechnical support, coordinate internal teams, manage escalations, and transition customers from onboarding. Partner with Account Executives on commercial alignment, mentor junior colleagues, and periodically visit customers, including potential international travel.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Manage and grow a portfolio of enterprise financial customers as a strategic advisor. Drive adoption, retention, and expansion through executive QBRs, stakeholder engagement, data-driven insights, and collaboration with Sales, Product, and Engineering to optimize fraud, risk, and identity use cases.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

The Senior Client Success Manager - Programmatic manages programmatic advertising accounts, leading client communications, optimizing campaigns, and driving performance alongside cross-functional teams.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.