Top Senior Level Customer Success Jobs in NYC, NY

In this Senior Client Success Manager role, you will manage a portfolio of mid-market accounts, focusing on retention metrics and ensuring that clients realize value from Alloy's identity risk solutions. Responsibilities include troubleshooting, identifying cross-sell opportunities, and leading strategic business reviews.

The Customer Education Program Manager will lead the design and delivery of customer education programs, enhancing onboarding and support experiences. Responsibilities include developing training solutions, collaborating with product teams, managing content libraries, and analyzing program effectiveness to improve offerings. The role also involves partnering with marketing and analytics teams to monitor trends and customer engagement.

The Customer Success Manager ensures the success of Cloudflare's Mid-Market customers post-sale by building strong relationships, managing the customer lifecycle, and demonstrating the value of Cloudflare's services. Responsibilities include conducting business reviews, leveraging customer data for retention efforts, collaborating with internal teams, triaging inquiries, and identifying process improvements.