Top Senior Tech Support Jobs in NYC, NY

The Senior Technical Support Engineer will troubleshoot customer issues on the Imply Druid platform, manage operational issues, and collaborate cross-functionally to resolve technical challenges, ensuring customer satisfaction.

The Senior Technical Support Specialist resolves complex customer inquiries, mentors team members, and collaborates with Product and Engineering on software defects.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

Lead technical support efforts for CRM, resolving complex issues, managing documentation, and enhancing user experience through automation and data mastery.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Senior Technical Support Engineer, you will provide expert support to top-tier customers, troubleshoot technical issues, collaborate across teams, and mentor fellow team members.

As a Snr Technical Support Engineer, you will troubleshoot complex technical issues, assist customers with integrations, and collaborate across teams to enhance the support experience.

The Senior Manager of Personalized Support will lead teams to enhance customer satisfaction and operational efficiency, while driving team growth and collaboration across functions.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

As a Customer Success Architect, you will deliver technical leadership, understand customer needs, architect solutions, and triage incidents to ensure customer engagement with Torq's products.

Provide advanced remote and on-site technical support, commissioning, troubleshooting, and training for cranes across North America. Serve as a technical advisor to delivery teams, oversee configuration and testing of smart crane features, support warranty and product validation, and assist with field installations and startup.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

As a Senior Technical Support Engineer, you'll manage and resolve complex technical issues for customers, collaborate with teams, and enhance customer experience.

The Staff Technical Program Manager will lead cross-functional initiatives, enhance team productivity, and manage project schedules while collaborating with engineering, ops, and product teams for strategic growth at Airbnb.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

Provide escalated technical support for Ping Identity products, investigate issues using knowledge bases and test labs, manage customer expectations, contribute to public community and knowledge base, participate in on-call rotation, and communicate proactively with customers.

Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Manage technical support through client portal, address support tickets, troubleshoot software issues, collaborate on product improvements, and ensure data quality in cloud services.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Senior Technical Support Engineer resolves complex hardware and software issues, provides technical guidance, and manages critical customer issues while documenting and advocating for timely resolutions.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.

As a Senior Technical Support Engineer, you will provide technical support for AI applications, troubleshoot issues, mentor other engineers, and improve internal processes and documentation.

The Tier II Support Engineer will troubleshoot and resolve IT issues, provide on-site support, handle software installations, and offer helpdesk assistance.