Top Senior Operations Manager Jobs in NYC, NY

Lead and scale a Product Operations team supporting Entity Management products. Own operational health, quality programs, BPO/vendor management, measurement and dashboards, reduce manual work via tooling/automation/AI, and partner with Product and Engineering to improve workflows and product reliability.

Owns business-unit operating rhythms, governance, and execution mechanisms. Leads cross-functional initiatives, executive planning, business reviews, dashboards, KPI and OKR visibility, organizational improvements, communications, and collaboration practices. Partners with senior leaders to prioritize work, resolve roadblocks, translate strategy into measurable execution, and recommend corrective actions. The role also supports organizational change, knowledge management, mentorship, onboarding, and scalable team operations.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

Lead and manage day-to-day operations for JLL's Global Derivatives business, overseeing vendor and financial administration, compliance support, IT/facilities coordination, Salesforce and SharePoint data integrity, budgeting, and cross-functional stakeholder engagement to improve processes and support strategic planning.

Leads insurance customer operations across policy servicing, process optimization, audit readiness, technical issue triage, and regulatory compliance. Partners with Product, Engineering, Compliance, CX, and carrier teams to improve workflows, resolve incidents, support product launches, and maintain operational controls. Manages and mentors operations staff, builds performance dashboards, drives quality initiatives, and oversees cross-functional projects and compliance-sensitive processes.

Lead strategic business operations for Enterprise Solutions by preparing executive briefings, driving workforce planning, implementing automation and AI, managing ad hoc strategic projects, developing KPIs and reporting frameworks, and collaborating cross-functionally to optimize performance and deliver measurable client and business value.

Lead and build a team that drafts and submits state-specific rating rules, underwriting guidelines, and forms; manage filing execution via SERFF, handle objection responses, coordinate cross-functional stakeholders, establish operating rhythms, improve documentation and controls, and coach staff to scale filing expertise and regulatory execution.

Support a large, distributed marketing organization by running the Rhythm of Business: coordinate leadership meetings, track action items and decisions, prepare executive-ready communications and presentations, support budget and quarterly business reviews, maintain dashboards and operational artifacts, and drive cross-functional alignment and transformation initiatives to ensure timely completion of priorities.

Lead analytics, automations, and GTM systems to improve productivity and decision-making. Build integrations, dashboards, and AI-enabled tools; manage offshore teams and external vendors; scope and drive high-impact projects from analysis through implementation and adoption; partner with GTM and cross-functional leaders to improve operating performance.

Own company-wide business operations and strategic analysis reporting to the CFO. Lead annual planning analytics, build trade-off and supply make-vs-buy frameworks, quantify dollar opportunities to prioritize initiatives, and present performance insights to executives. Partner cross-functionally to close data gaps and autonomously pursue high-ROI analysis that shapes product, revenue, marketing, and supply decisions.

Lead and scale simulation operations team to create, tag, execute, and QA simulation scenarios and test suites. Build evaluation metrics, synthesize results into actionable reports, and integrate AI/LLM tools and automation to accelerate scenario generation, bug triage, and reporting for autonomy stakeholders.

Lead and collaborate with animal shelter teams across the U.S. to implement strategies aimed at saving more animal lives. Manage change hands-on, foster stronger systems, and advocate for improved shelter programs while maintaining a significant travel schedule.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Manager of Strategic Operations will support the COO in operational infrastructure, technology, financial operations, and strategic coordination, ensuring effective execution of initiatives.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.