Top Senior Operations Manager Jobs in NYC, NY

The role involves leading the IDN growth and operations by building driver networks, overseeing compliance, and improving marketplace performance metrics. Key responsibilities include enhancing driver acquisition strategies, refining operational processes, and leveraging data for continuous improvement.

Drive operational excellence by implementing tools, automation, and AI solutions to improve workflows and enhance productivity while collaborating with cross-functional teams.

Lead and scale global QA operations by building governance, standardizing scorecards and calibration, managing regional QA leaders, delivering executive reporting, driving root-cause analysis and continuous improvement, and supporting audit readiness and client-facing quality governance.

Lead a team of Financial Systems Analysts, ensuring operations of financial SaaS platforms run smoothly. Manage team performance, KPIs, and process improvements in partnership with Finance and other stakeholders.

Lead and sustain the Channel & Specialty Data Services Quality Management System. Manage SOC 1/2 audits, conduct internal audits, drive continuous process improvements, partner with process owners to close quality gaps, and support RFPs and IT security assessments to ensure regulatory and customer compliance.

Lead and support day-to-day post-trade operations for U.S. Fixed Income, ensuring timely settlement across FICC, DTC, and tri-party repo platforms; manage exceptions, client and front-office inquiries, reconciliations, and partner with treasury/liquidity. Drive process improvements, regulatory compliance, and future operational model definition.

Lead and collaborate with animal shelter teams across the U.S. to implement strategies aimed at saving more animal lives. Manage change hands-on, foster stronger systems, and advocate for improved shelter programs while maintaining a significant travel schedule.

Own and architect the Salesforce instance across Sales, Marketing, and CX. Build data governance, automations, and integrations to make Salesforce the single source of truth. Operate and scale the deal desk and quote-to-cash workflows, partner with Finance/Legal/CX on renewals, manage contractors, and drive cross-functional Salesforce projects and reporting.

Lead cross-functional strategic initiatives to optimize processes between Commercial, Product, Legal, Finance, and BI. Architect Deal Desk and commercial systems (Salesforce/Tableau), manage forecasts, ROI and variance investigations, design operational frameworks for Legal/Shared Services, and translate unit economics into executive-level narratives to drive growth and speed-to-market.

Lead and scale coding supply for DaaS: forecast talent needs, build supply ahead of demand, own supply performance and dashboards, optimize allocation and incentives, scale channels and mitigate supply risks, and partner cross-functionally to align supply with business priorities.

Manage and optimize middle-office operations, overseeing a team to ensure accurate, timely trade processing, reconciliations, cash and wire processing, and exception resolution across many product types. Serve as client liaison, coordinate with internal departments, review team work, and train operations staff to improve efficiency and mitigate operational risk.

The Manager of Clinical Business Operations oversees project planning for clinical programs, ensuring integration of operations, managing resources, and tracking performance metrics.

The Manager, Proposals & Content Operations will oversee the proposal and RFP functions, enhancing coordination, content strategy, and leveraging AI for quality and efficiency.

The Manager of Strategic Operations will support the COO in operational infrastructure, technology, financial operations, and strategic coordination, ensuring effective execution of initiatives.

Lead the operations for Duolingo's contingent workforce and vendor procurement. Define strategy, build systems, and drive workforce planning.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Manager of Research Operations oversees technical services functions, manages staff, assesses workflows, and collaborates with stakeholders on resource management and budget preparation.

The Manager of Network Strategy & Partner Operations will design, scale, and optimize BlinkRx's pharmacy network, leading partnerships and cross-functional initiatives while implementing automation and AI technologies.

The SVP, Commercial Operations is responsible for executing cross-sell initiatives, improving sales workflows, and coordinating commercial strategies across teams to achieve measurable results in client engagement and revenue growth.

Manage the operations enablement for partners by building playbooks, improving processes and supporting cross-functional collaboration to ensure success.

The Manager, Operations Support will oversee quality processes, lead training, and manage system implementations while analyzing client needs and driving continuous improvements.

Lead and develop a remote calendar operations team, design staffing and scheduling models, audit and improve workflows, track key metrics (transcript delivery, response times, compliance), and act as escalation point while partnering cross-functionally to optimize end-to-end scheduling and vendor relationships.

Lead and manage the technical strategy and operations for ecommerce platforms, focusing on experimentation, data governance, and AI workflows, while ensuring cross-functional collaboration and operational excellence.

Partner with executive leadership to drive enterprise strategy, build board-facing analyses, and design the company operating model. Own prioritization, planning cadences, KPIs, reporting frameworks, and cross-functional initiatives. Translate strategy into structured plans, leverage data and analytics to inform decisions, and support forecasting and scenario analysis with Finance.

Manage enrollment outcomes for clients, oversee an on/offshore team, drive operational excellence through metrics and reporting, and improve workflows by collaborating with engineering and product teams.