Top Senior Operations Manager Jobs in NYC, NY

Leads high-impact strategic initiatives within the Office of the CEO, including annual planning, OKRs, acquisition due diligence and integration, market expansion, pricing, partnerships, fundraising, and growth planning. Partners with executive leadership to develop actionable insights, align cross-functional teams, manage sensitive projects, and deliver measurable business results in a fast-paced environment.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

The GTM Strategy and Operations Manager will analyze customer data, drive sales projects, refine communication strategies, and collaborate with teams to enhance growth and execution.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Leads multiple Operations Manager teams responsible for accurate, compliant, and timely money movement transactions. Translates organizational strategy into operational plans, manages performance metrics, mitigates risk, improves processes, and strengthens client experience. Partners with Product, Engineering, Data, Legal, Sales, and Customer Success leadership while developing managers, scaling transaction operations, driving automation, and leading organizational change in a regulated fintech environment.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

The Senior Product Operations Manager will oversee the product operating system, manage launch motions, and partner feedback loops, while enhancing operational efficiency across teams and initiatives.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Manages global central operations by supporting partner leadership, ensuring SLA and quality performance, aligning workflows with SOPs, overseeing change initiatives, resolving escalations, and driving process improvement, automation, and digital transformation. The role coordinates with internal and global stakeholders on workforce planning, reporting, access management, operational targets, compliance, and transition milestones while supporting continuous operational excellence.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Manage a financial servicing operations team handling payments, billing changes, auto-pay, credit reporting, account closures, rewards, and vendor onboarding. Establish SLAs, quality controls, reporting, SOPs, audit trails, and capacity models. Lead escalations involving financial and regulatory risk, partner with Product and Engineering on requirements and automation, and reduce manual workflows through process improvement and migrations.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Oversee daily e-commerce operations, including online orders, product listings, inventory, deliveries, customer service, reporting, and process optimization. Lead e-commerce associates, provide training, manage budgets, ensure regulatory compliance, investigate complaints, and implement strategies that improve efficiency, customer satisfaction, and profitable sales. Collaborate with merchandising, marketing, IT, and customer service teams while analyzing performance metrics and identifying growth opportunities.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Coordinates the CEO’s major activities, executive engagements, board meetings, events, travel, and cross-functional processes. Prepares agendas, briefings, presentations, analytics, minutes, and follow-ups while supporting senior leadership priorities and strategic projects. Partners with the Chief of Staff, Executive Assistant, Communications team, and organizational stakeholders to ensure effective execution, communication, and governance. The role requires strong organization, discretion, judgment, communication, and regular in-person presence in New York City.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Owns commercialization and new product introduction for products and features, from product handoff through launch and post-launch tracking. Partners with executives on pricing, commercial readiness, and launch health; defines success metrics and optimizes processes. Leads M&A go-to-market diligence and post-acquisition integration while coordinating Product, Engineering, Sales, Marketing, Finance, and Corporate Development. The role requires strategic planning, program management, executive communication, and SaaS commercialization expertise.