Top Senior Operations Jobs in NYC, NY

Own Daptic’s revenue operations function, including CRM and GTM systems, data quality, quote-to-cash processes, billing, procurement portals, reporting, forecasting, planning, territory and quota models, and commission administration. Partner closely with Sales, Growth, Finance, and leadership to improve pipeline visibility, revenue processes, and operational efficiency while building the function from the ground up.

Lead strategic and operational initiatives from problem framing through execution and measurement. Design operating models, improve systems, analyze business metrics, identify growth opportunities, and deliver recommendations across teams. Partner cross-functionally to align goals and scale healthcare access. Scope may vary across Strategy & Operations departments.

Lead P&L performance and operational improvement across portfolio companies by driving revenue growth, margin expansion, and adoption of Shield's AI platform. Manage forecasts, budgets, and cross-functional initiatives; support onboarding; build automation and low-code solutions; coach local leadership and implement standardized processes to scale operations and strategic growth.

Leads Business Development Operations by managing people, processes, systems, reporting, KPIs, partner referrals, program implementation, events, budgets, and cross-functional planning. Owns Salesforce and related tools, improves sales processes through automation, supports leadership decision-making, coordinates enablement and compensation workflows, and manages partner and client-facing operational activities. The role requires hospitality industry experience, Salesforce expertise, people management, and travel up to 25%.

Leads the Legal Department’s operational strategy, scalability, and continuous improvement. Oversees legal technology, matter and contract management, budgeting, vendors, outside counsel, reporting, litigation support, knowledge management, and workflow automation. Drives responsible AI adoption, process redesign, standardized intake and approval workflows, operational controls, and data-driven performance measurement. Partners with legal leadership and stakeholders to improve efficiency, manage resources, implement technology, and support organizational growth.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Leads VIP strategy and operations for acquiring, engaging, growing loyalty among, and retaining high-value customers. Partners with leadership and cross-functional teams to analyze business needs, build AI-enabled models and workflows, launch initiatives, and drive measurable outcomes. Requires strong data fluency, SQL or Python experience, technical problem-solving, cross-functional influence, executive communication, and sound judgment in a regulated responsible-gaming environment.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding, technical escalations, deliverability, compliance, and process improvement. Analyze operational metrics, identify root causes, develop scalable workflows and playbooks, influence tooling and product roadmaps, and partner cross-functionally across Product, Engineering, Sales, Success, and Email Deliverability. Mentor junior team members and drive automation, reliability, and operational excellence.

Leads regional operations by analyzing business trends, building operational analytics products, managing complex cross-functional projects, and identifying scalable solutions. Partners with Product, Legal, Community Operations, Policy, and other teams to influence roadmaps, improve support experiences, monitor metrics, and drive business growth amid ambiguity.

Leads wealth management operations across brokerage, advisory, trust, fiduciary, planning, and private banking. Oversees middle- and back-office processes, operating model design, regional support structures, controls, regulatory compliance, talent, and performance management. Drives transformation through technology enablement, workflow redesign, platform integration, automation, and process standardization across multi-platform and multi-custodian environments.

Own the analytical function for a business unit spanning growth, product, AI and automation, or strategic partnerships. Define business questions, metrics, reports, analyses, and experiments; surface insights; make recommendations; and drive decisions and execution. The role requires strong SQL or Python skills, independent problem-solving, persuasive communication, and ownership of ambiguous, high-impact initiatives.

Leads GTM strategy and revenue operations analytics for Sales and Customer Success. Builds performance dashboards, analyzes pipeline and customer lifecycle metrics, develops capacity and territory models, supports forecasting and planning, and provides executive decision support. Partners cross-functionally to improve Salesforce data quality, automate workflows, strengthen operating cadences, and translate commercial insights into measurable improvements in sales productivity, expansion, retention, and revenue performance.

Lead Sieve’s end-to-end Shenzhen launch, including regulatory assessment, entity and infrastructure setup, banking, hardware sourcing, hiring, vendor management, and field data-capture operations. Establish SOPs, KPIs, compliance workflows, and operating cadences while coordinating with San Francisco teams. After launch, manage and scale the local operation and develop playbooks for expansion into future markets.

Supports B2B client relationships and operates key processes for Fortuna Health’s Medicaid consumer product. The role involves owning operational problems end-to-end, building scalable workflows, analyzing data, managing multiple clients, and balancing enterprise and consumer needs. It requires high ownership, speed, attention to detail, comfort with ambiguity, and interest in Medicaid policy. The position is fully in-person in New York City, with opportunities to grow into leadership.

Leads day-to-day operations for a wealth-management firm, including workflow standards, service quality, KPIs, process improvement, regulatory adherence, reporting, vendor coordination, marketing implementation, and operational change initiatives. Manages and develops administrative staff, coordinates staffing and onboarding, resolves complex client and advisor issues, and partners with leadership, compliance, advisors, and external stakeholders to improve scalability and client experience.

Supports design operations for a global UX practice by optimizing people, processes, and workflows. Coordinates meetings, scheduling, HR-related activities, team health, budgets, and cross-functional collaboration. Identifies process pain points, develops solutions and best practices, prioritizes shifting demands, and uses data-driven storytelling to communicate recommendations. The role builds trust and engagement across UX, Product, Technology, and business stakeholders while supporting strategic initiatives and team development.

Own revenue operations for the Success organization, including planning, forecasting, compensation, segmentation, capacity modeling, customer lifecycle processes, systems, reporting, and cross-functional initiatives. The role partners with Success, Sales, Finance, Product, Data, and technical teams to improve retention, adoption, expansion, forecast accuracy, and operational efficiency.

Manage global revenue operations systems, territory planning, account distribution, data quality, and governance. Build sales dashboards and insights, support sales enablement, administer user access and workflows, and collaborate with Sales, Marketing, Finance, and Business Applications. The role requires advanced Salesforce proficiency, experience with Clay and data enrichment tools, and strong analytical, communication, and project management skills.

Own cross-functional company initiatives from scoping through execution, translate ambiguous goals into measurable plans, and support leadership decision-making through research, analysis, proposals, KPIs, dashboards, and reporting. Run planning cycles, business reviews, and board preparation while identifying operational gaps and building processes and tooling. The role also supports office expansion, vendor negotiations, finance, and executive priorities in a fast-paced startup environment.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Leads operations and strategy for the New York office, managing project systems, internal processes, finance administration, people and culture initiatives, events, and strategic planning. Administers Asana workflows and reporting, coordinates budgets, contracts, grant reporting, reconciliations, and vendor payments, and partners with national finance and executive leadership. May supervise employees or interns and drive continuous process improvement across teams.

Leads Gusto’s Payment Operations team and owns payment processing across ACH, wires, RTP, and international contractor payments. Manages bank and payment partner operations, escalations, SLAs, compliance activities, audits, incident response, and process improvements. Partners with Engineering, Product, Accounting, Risk, Legal, and Customer Experience while hiring, coaching, and developing analysts. The role also drives AI adoption and ensures operational controls, documentation, and payment reliability remain strong.

Own partner operations across the Solution Partner Program and hyperscaler co-sell and marketplace motions. Manage partner support, applications, onboarding, certification, directory listings, lead handoffs, system administration, integrations, automations, AI agents, and program reporting. Improve processes, resolve escalations, maintain partner systems, and help launch scalable programs aligned with go-to-market goals.

Leads global Sales and Customer Success Operations for a growing software company. Owns territories, quotas, forecasting, incentives, renewals, expansion workflows, analytics, deal desk, planning, commissions governance, and GTM tooling strategy. Builds and manages the operations organization, partners with senior stakeholders, improves processes through AI and automation, and supports scalable revenue growth across direct, channel, SMB, and strategic segments.

Owns Uber for Business’s expense partnerships vertical, managing live partner performance, launching new integrations, driving analytics and growth, shaping product requirements, and executing joint go-to-market strategies. The role coordinates Product, Engineering, Sales, Marketing, Legal, and external partners; tracks bookings and adoption; supports commercial negotiations; enables sales teams; and helps expand partnerships internationally.