Top Senior Customer Success Jobs in NYC, NY

The Director of Customer Success will lead a team to deliver exceptional post-sale support, develop customer success strategies, and foster strong relationships with clients while driving retention and value for the company.

The Product Analytics Specialist collaborates with enterprise customers to enhance product strategy, guide analytics efforts, and drive measurable growth through data insights and customer success initiatives.

Manage the customer lifecycle for top-tier B2B clients, create success plans, collaborate with sales and marketing, strategize learning initiatives, and ensure product adoption and value for clients.

As a Customer Success Director at impact.com, you'll manage enterprise client relationships, ensuring retention and growth through strategic account planning and leveraging technology solutions for successful marketing campaigns.

The Customer Success Manager, Director will lead growth initiatives, enhance customer experiences using AI technology, and drive innovation in CRM.

Lead and scale the Account Management organization across SMB, Midmarket, and Enterprise. Build structure, incentives, playbooks, and performance management; drive retention and growth; oversee technical onboarding, project management, and cross-functional partnership with Sales, Product, Engineering, Solutions Engineering, Operations, and Marketing.

Own a portfolio of enterprise customers to drive adoption, usage growth, renewals, and expansion. Act as trusted advisor, deliver ROI, lead performance reviews, develop platform expertise, mitigate risk, and produce customer references and case studies.

Lead enterprise commercial strategy to acquire, grow, and retain high-value clients and agencies across Media, Incentives, and Insights. Drive new business, oversee complex deals, ensure value delivery and retention, scale a senior client success team, influence product strategy, and own revenue planning, forecasting, and operational excellence.

Lead and develop the US Customer Success team to build scalable processes, coach CSMs, resolve high-value escalations, and drive adoption, retention, and expansion. Partner cross-functionally to standardize playbooks, track CS metrics, and implement governance to improve customer outcomes and reduce effort.

The Principal Customer Success Manager leads strategic relationships and drives outcomes for enterprise customers, overseeing the customer lifecycle and ensuring satisfaction through effective communication and data-driven insights.

Lead AI transformation for Fortune 500 legal departments: own senior client relationships, design and implement AI solutions and multi-year roadmaps, manage end-to-end implementations, measure ROI, expand accounts, train legal teams, and inform product strategy.

The Senior Customer Success Manager serves as a trusted advisor to large clients, ensuring successful adoption of legal AI solutions and driving customer satisfaction through tailored engagement and success plans.

The SVP will lead Customer Success for Marketing Cloud, driving customer value through adoption, support operations, onboarding, and feedback integration. They will oversee a high-performing team and ensure successful client engagement.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

The Enterprise Customer Success Manager at Flip will drive customer relationships, optimize product performance, and support implementations for clients primarily in healthcare or ecom/retail sectors.

As a Customer Success Manager, you will guide enterprise customers towards achieving their goals using Pocus, developing strategic plans and ensuring effective adoption of the platform while managing relationships with stakeholders.

The Customer Success Manager will build relationships with enterprise customers, ensuring they derive maximum value from Brightflag's legal tech solutions through expert guidance and regular engagement.

Provide post-sales technical leadership and customer-facing support for Forward Networks’ platform, owning issue resolution, driving adoption, collaborating with product and engineering, and onsite customer engagement with occasional travel.

Serve as the primary strategic partner for enterprise customers, driving adoption of the Rockerbox measurement platform, delivering measurable outcomes, ensuring retention and expansion, managing onboarding and escalations, aligning cross-functional teams and executives, and improving CS playbooks and processes.

Own the Customer Success operating model, data models, metrics, and planning. Build capacity and allocation models, design renewals/expansion mechanics, and align CS with Sales, RevOps, and Finance to ensure predictable retention and ARR growth.

The Senior Customer Success Manager will drive account growth, manage post-sales journeys, develop relationships, and utilize data to enhance customer engagement and retention.

Own a portfolio of mid-market customers to drive adoption, reduce DSO, and demonstrate ROI. Deliver onboarding and training, resolve escalations, use SQL and BI to monitor account health, and convey customer feedback to Product to improve the platform.

The Senior Customer Success Architect will advise on privacy management, lead workshops, develop solutions, and ensure customer success by establishing trusted relationships and providing strategic insights.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.