Top Senior Customer Success Jobs in NYC, NY

Manage strategic enterprise customer relationships, driving adoption, retention, renewals, expansion, and measurable business value. Develop success plans and business reviews, align executive stakeholders, coordinate cross-functional teams, resolve escalations, communicate product value, represent customer feedback, and identify renewal risks. The role requires strong consultative, analytical, presentation, relationship-management, and technical problem-solving skills, with travel up to 35%.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Manage and coach three Mid-Market Customer Success Managers while leading a scalable, tech-touch digital Customer Success strategy. Build programs spanning onboarding, adoption, engagement, and risk mitigation; use customer and product data for segmentation; design AI-enabled workflows; establish operating rhythms and performance standards; measure customer health, retention, adoption, and team outcomes; and collaborate cross-functionally to improve customer experience.

The role involves supporting enterprise sellers through data synchronization, building enterprise-grade systems, collaborating across teams, and improving customer support tooling.

Own an enterprise customer book of business, supporting onboarding, integrations, troubleshooting, support tickets, data reviews, and product feedback. Monitor account health and usage data to identify churn risks, drive retention and expansion, and improve customer engagement. Partner cross-functionally with Product, Engineering, Onboarding, Support, and Media Strategy to resolve technical issues, coordinate deliverables, and enhance customer success processes.

Manage and grow Delphix customer accounts across the eastern United States. Responsibilities include driving adoption, demonstrating business value, securing renewals, identifying expansion opportunities, managing customer health and risk, leading executive business reviews, coordinating technical escalations, and partnering with sales, support, product, engineering, services, and partners. The role requires strategic customer engagement, contract negotiation, KPI measurement, account planning, and familiarity with DevOps and test data management environments.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

Own strategic enterprise customer relationships from deployment through adoption, value realization, renewal, and retention. Develop success plans, manage executive stakeholders, monitor customer health and KPIs, facilitate executive business reviews, identify expansion opportunities, handle escalations, and coordinate Sales, Support, Product, Renewals, and Professional Services. Mentor CSM peers and improve scalable customer success processes.

Leads Customer Success Operations by building retention models, digital engagement programs, and scalable operating processes. Owns Customer Success Platform deployment and optimization, including health scoring, workflows, automation, and predictive insights. Develops dashboards, forecasting, capacity models, and performance metrics while driving cross-functional governance and organizational change. Builds and manages the Customer Success Operations team, improving retention, efficiency, adoption, and customer outcomes without proportional cost growth.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Own a portfolio of 8–12 lender accounts, driving adoption, engagement, retention, and measurable customer outcomes after implementation. Serve as the strategic customer partner and escalation point while coordinating Product, Support, Implementation, and Sales. Build Vesta’s Customer Success function from the ground up, including playbooks, engagement models, success metrics, feedback loops, operating cadence, and hiring and managing the first 1–3 team members.

Own strategy, renewals, expansion, and executive relationships for 10–12 strategic enterprise restaurant accounts. Lead cross-functional teams across Sales, Support, Product, Engineering, and Finance; develop champions, identify growth opportunities, and direct account plans. Use AI daily for account planning, health monitoring, communications, and renewal preparation while building reusable tools for the broader customer success team. The role is fully remote in the US or Canada with 10–15% travel.

Manage client relationships throughout the partnership lifecycle, driving engagement, retention, renewals, account growth, and program adoption. Responsibilities include contract and financial coordination, client reporting, KPI analysis, executive communications, onboarding, training, strategic meetings, and cross-functional collaboration. The role translates performance data into recommendations, addresses client feedback, and supports expansions and seasonal program launches.

Leads Strategic and Growth Customer Success teams serving post-acute and outpatient facilities. Responsibilities include improving retention, reducing churn, driving expansion, developing account strategies and playbooks, coaching CSMs, forecasting capacity, analyzing customer health and market data, managing escalations, and representing customer insights to Product and executive leadership. The role is fully remote with occasional local and overnight travel.

Leads Customer Success Managers responsible for customer retention, adoption, renewals, growth, and churn mitigation. Develops retention strategies, forecasts renewal risk, monitors revenue risks, supports executive account engagements, partners cross-functionally to improve the post-sale experience, and drives customer lifecycle improvements. Requires substantial SaaS customer success leadership, commercial contract experience, analytical skills, and executive communication.

Own a portfolio of government regulatory boards and state agencies, building executive relationships and aligning SaaS solutions with agency mandates. Develop success plans, lead regulatory training, monitor platform engagement, provide agency insights, resolve complex account issues, and conduct strategic business reviews. The role focuses on retention, compliance outcomes, value realization, and long-term customer partnerships across public-sector healthcare and licensing organizations.

Manage strategic telecommunications enterprise accounts as the primary post-sale contact. Drive onboarding, adoption, value realization, retention, renewals, and expansion of Redis solutions. Build relationships with DevOps, engineering, and executive stakeholders, deliver business reviews, develop success plans, mitigate churn risks, and advocate for customer needs internally. Collaborate with Sales, Product, Support, Engineering, and Solutions Architecture while providing technically fluent guidance on cloud, data platforms, and telecom use cases.

Own strategic relationships with large enterprise SaaS customers from onboarding through adoption, renewal, and expansion. Develop account plans, build executive relationships, define measurable success outcomes, drive platform adoption, identify risks, lead business reviews, and support growth opportunities. Partner cross-functionally with Account Management, Product, Marketing, and Support while advising customers on AI strategy, governance, workflow transformation, and digital marketing operations.

Own strategic customer relationships across Axway’s managed cloud and SaaS business, driving adoption, retention, expansion, upsells, and cross-sells. Develop customer success plans, monitor revenue and satisfaction KPIs, lead business reviews, document account activity, and collaborate with sales, product, engineering, marketing, and professional services teams. The role requires executive-level communication, strong organization, problem-solving, and experience managing complex technology customers.

Owns customer outcomes, retention, referenceability, and expansion across enterprise healthcare accounts. The Senior Customer Success Executive develops success plans, manages account health and recovery programs, coordinates cross-functional delivery, identifies expansion opportunities, maintains accurate CRM and reporting data, and communicates with customer executives. The role requires deep health-plan operations knowledge, enterprise payer-platform experience, commercial fluency, and the ability to drive results through teams without direct authority.

Own a portfolio of customer relationships, serving as a cybersecurity and SecurityScorecard platform advisor. Drive adoption, retention, renewals, expansion, revenue forecasting, and executive engagement while translating cybersecurity risk objectives into platform value. Collaborate with Sales, Product, and service teams; represent customer feedback; lead account planning and strategic engagements. Travel to strategic accounts approximately 35–40%.

Manage and grow an enterprise SaaS customer portfolio by driving adoption, value realization, retention, renewals, and expansion. Build executive relationships, develop success plans, conduct business reviews, identify risks and upsell opportunities, and coordinate remediation efforts. Partner cross-functionally with Sales, Product, Engineering, and Support while maintaining product knowledge and delivering measurable customer outcomes.