Top Senior Customer Success Jobs in NYC, NY

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Customer Success Manager will develop strategies and drive adoption of legal AI solutions, ensuring customers achieve their goals and enhance satisfaction.

The Strategic Customer Success Manager builds relationships with mid-enterprise and large investment firms, guiding onboarding, driving product adoption, and ensuring client satisfaction through strategic account management and collaboration with internal teams.

The Senior Customer Success Manager will drive customer retention and growth by managing strategic accounts, ensuring adoption and ROI through collaboration with various teams.

The Senior Customer Success Architect will advise on privacy management, lead workshops, develop solutions, and ensure customer success by establishing trusted relationships and providing strategic insights.

Manage and mentor a team of CSMs, own accounts, drive onboarding and retention, maximize expansion, and enhance customer value throughout the lifecycle.

The Customer Success Manager will manage customer relationships, drive product adoption, prepare for renewals, and mitigate risks while ensuring customer satisfaction and retention in a technology environment.

Manage relationships with law firms and legal teams post-sale, ensuring product adoption, customer satisfaction, and driving retention through strategic advising and collaboration.

The Director of Customer Success will build and lead the RCM Success team, establish customer engagement protocols, define metrics for success, and ensure proactive account management and customer feedback loops to enhance product and service delivery.

The Senior Customer Success Manager serves as a trusted advisor to large clients, ensuring successful adoption of legal AI solutions and driving customer satisfaction through tailored engagement and success plans.

The Senior Customer Success Account Manager at Maki drives client value and success using AI solutions, ensuring adoption, engagement, and renewals. This role involves strategic client management, analyzing performance metrics, and fostering strong relationships.

The Senior Customer Success Manager will own client relationships, drive product adoption, manage upsell opportunities, and ensure customer satisfaction for strategic accounts.

As a Senior Customer Success Manager, you'll partner with law firms, driving adoption of Everlaw's solutions, guiding customers through change management, and ensuring successful outcomes in their legal processes.

Manage and scale Customer Success programs for mid-market and SMB customers, lead a team of CSMs, drive retention, and develop playbooks for growth.

As a Customer Success Manager, you will build strategic relationships with universities, enable AI usage, drive adoption of Claude's capabilities, and provide tailored insights to enhance their educational impact.

The Senior Director of Customer Success will lead post-sale customer organizations, focusing on account management, implementations, and customer support for an AI-powered marketing platform.

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

The Senior Technical Customer Success Manager will oversee technical relationships with OEM partners, guiding implementation and integration of n8n's systems into their applications, and providing strategic advice on product and architecture decisions.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Sr. Client Success Manager will enhance brand narratives for enterprise clients, develop strategic pre-testing programs, drive upsell opportunities, and ensure client satisfaction through advising and support.

The Customer Success Manager will oversee client relationships, enhance satisfaction, manage support engagements, and champion internal process improvements to ensure client success.

The Senior Customer Success Manager will oversee customer relations, guide onboarding, ensure adoption of Kore.ai software, and drive ROI by developing success plans and fostering relationships with key stakeholders.

The Senior Customer Success Manager will lead customer engagement initiatives, develop training sessions, analyze customer data, and foster strong relationships with clients to ensure high satisfaction and product adoption.

As a Senior Customer Success Manager, you'll foster strategic partnerships with corporations, ensuring the adoption and success of Everlaw's solutions while managing customer relationships and driving measurable results.