Top Senior Customer Success Jobs in NYC, NY

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.

Lead strategy and execution to onboard, retain, and expand larger customer segments. Design onboarding and onboarding specialist operations, build CS analytics and experiments, evaluate economics and prioritization, create AI-powered automation for CS workflows, and align cross-functional teams to scale the CS motion and drive strategic initiatives.

As a Senior Client Success Manager, you will own client relationships, drive value realization, and manage strategic engagements while mentoring junior team members.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Serve as strategic Customer Success Manager for mission-driven global development partners, driving adoption of Anthropic's Claude products (API, Enterprise, Code). Build relationships, create enablement and change-management programs, monitor usage, quantify impact, surface product feedback, and run quarterly impact reviews to scale AI for social good.

The Strategic Customer Success Lead manages strategic accounts, ensuring value delivery, advising on AI strategies, and collaborating cross-functionally for customer success.

Manage customer portfolio, driving success by advising on B2B purchasing, fostering engagement, and developing client relationships across various sectors.

Build and scale the operating system for AI Deployment Management CSM: define metrics, compensation, segmentation, capacity and health models; create dashboards and cadences; analyze performance and partner with RevOps, GTM, and Finance to drive adoption, retention, and revenue growth.

Lead and hire a high-performing Customer Success team while still managing key enterprise accounts. Design onboarding, coaching playbooks, engagement models, and CS metrics (adoption, NRR, account health). Coach CSMs to be consultative advisors, partner cross-functionally, use AI to prioritize work, and turn customer insights into product feedback to drive adoption and expansion.

As Senior Enterprise Account Lead, you will manage a portfolio of enterprise customers, ensuring adoption, renewals, and expansions through relationship building and value articulation.

The Customer Success Programs Manager will lead programmatic customer success initiatives, focusing on AI-powered customer engagement and measure impact through data. Responsibilities include building programs, running live engagements, and collaborating across teams to enhance effectiveness and drive customer outcomes.

The Client Success Director focuses on driving value for enterprise legal accounts through strategic engagement, adoption planning, and relationship management, serving as a trusted advisor.

The Associate Director, Client Success supports the client success team, manages operations, resolves client inquiries, and drives performance through data analysis and collaboration with various teams.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.