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Top Senior Level Customer Success Jobs in NYC, NY
Cloud • Information Technology • Machine Learning
The Client Director at CoreWeave will manage strategic global enterprise accounts, focusing on account growth and fostering long-term partnerships. Responsibilities include engaging with clients, collaborating with internal teams for solutions delivery, leading contract negotiations, ensuring customer satisfaction, and identifying service expansion opportunities. Travel up to 35% is required for client engagement and industry events.
Healthtech • Software • Telehealth
The Head of Customer Experience at Nourish will oversee non-clinical operations related to patient and dietitian support. Responsibilities include owning the CX operations, improving health metrics, scaling the CX organization, managing team performance, and collaborating with cross-functional teams to ensure a high-quality experience for patients and dietitians.
Artificial Intelligence • Healthtech • HR Tech • Insurance • Software • Telehealth • Generative AI
The Senior Manager of Customer Support will oversee and scale support teams, optimizing processes and leveraging tools to enhance customer experiences. Responsibilities include team leadership, operational strategy development, technology implementation, and cross-functional collaboration to address customer needs and improve service quality.
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Food • Sales • Software • Travel • Hospitality
The role involves managing customer relationships, ensuring client success through effective deployment, training, and adoption of the SevenRooms platform. The manager will track customer health and ROI, analyze data for recommendations, and collaborate across teams to enhance product offerings.
Financial Services
The Senior Client Advisor coordinates resources for clients' wealth and investment services, assists with daily client requests, manages trust accounts, prepares investment policies, and ensures compliance with financial regulations. They also collaborate with operations teams and help onboard new clients, providing support for presentations and various client-related tasks.
Cloud • Marketing Tech
The Manager of Client Development at InMobi will lead strategic business development initiatives focusing on direct client engagement, particularly within CPG, Retail, and Pharma sectors. Responsibilities involve building relationships with major brands, executing go-to-market strategies, and collaborating with internal teams to drive revenue-generating opportunities while establishing metrics for measuring success.
AdTech • Big Data • Internet of Things • Marketing Tech • Mobile • Software
As a Scaled Customer Success Lead, you'll drive customer adoption and satisfaction by implementing scalable engagement strategies, utilizing analytics for segmentation, and collaborating with cross-functional teams. You'll manage numerous accounts, utilize technology for efficiency, and lead onboarding programs while advocating for customer needs to support product improvements.
Fintech • Payments • Software
The Director of Client Service at Rho will enhance customer support by managing a team, improving communication standards, overseeing training, developing QA processes, and leading talent acquisition efforts in a fast-paced fintech environment.
Edtech • Healthtech • Professional Services • Consulting • Pharmaceutical
The Engagement Manager will lead teams in developing and executing innovative programs for corporate, nonprofit, and government clients. Responsibilities include advising clients, leading project teams, ensuring deliverable quality, identifying industry trends, and driving business growth through new proposals and talent recruitment.
AdTech • Big Data • Digital Media • Marketing Tech • Sales • Software • Data Privacy
The Senior Director of Client Growth at VideoAmp is responsible for driving growth through agency partnerships by promoting VideoAmp’s measurement solutions. The role involves analyzing market trends, identifying client opportunities, building relationships across teams, and executing sales growth strategies to meet retention and growth quotas.
Top Companies in NYC, NY Hiring Senior Customer Success Roles
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