Top Senior Customer Success Jobs in NYC, NY

Manage enterprise client relationships from product evaluation through implementation and ongoing success. Configure and troubleshoot the platform, identify root problems, demonstrate ROI through data, and collaborate with Sales, Product, Engineering, and Marketing. Serve as the primary post-sale contact, support customer and patient interaction automation across voice and text channels, build executive champions, translate customer feedback into product improvements, and drive measurable business outcomes across healthcare or retail accounts.

Own the end-to-end success of dental practice customers using AirPay, from implementation through post-launch adoption. Lead deployment timelines, provide workflow guidance and training, manage stakeholder relationships, conduct business reviews, monitor account health, resolve challenges, and identify growth opportunities. The role is primarily in-person in New York City with some remote flexibility.

Manage and grow a portfolio of enterprise financial customers as a strategic advisor. Drive adoption, retention, and expansion through executive QBRs, stakeholder engagement, data-driven insights, and collaboration with Sales, Product, and Engineering to optimize fraud, risk, and identity use cases.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

Leads and develops a team of 5–10 Customer Success Managers serving strategic enterprise accounts. Responsibilities include coaching, driving adoption, expansion, retention, customer satisfaction, executive engagement, escalation management, forecasting, and building scalable success processes and playbooks. Partners with Sales, Applied AI, Product, Engineering, and Marketing to improve customer outcomes and product adoption while supporting hiring, performance management, customer advocacy, and responsible AI deployment.

Own enterprise customer onboarding, retention, renewals, upsells, expansion, and referrals. Build the customer success playbook from scratch, including onboarding flows, health scoring, and QBR cadences. Partner with sales to close expansion opportunities and relay customer insights to product and engineering. Travel to customer offices, job sites, and trade shows while developing relationships with home services operators.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Own relationships across approximately 30 enterprise accounts, leading onboarding, implementations, QBRs, renewals, expansions, and adoption. Partner with executive finance stakeholders to demonstrate ROI, reduce risk, improve audit readiness, and accelerate close cycles. Drive structured discovery, change management, internal champion development, and multi-stakeholder alignment while collaborating with Product, Marketing, and Implementation.

The Senior Client Success Manager - Programmatic manages programmatic advertising accounts, leading client communications, optimizing campaigns, and driving performance alongside cross-functional teams.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Own and grow a strategic book of 100–150 high-value event organizers. Lead onboarding, QBRs, and success plans; drive product adoption, retention, expansion, churn mitigation, and data-driven growth. Partner cross-functionally to surface customer insights and build repeatable Customer Success playbooks.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion of Smartly.io’s social advertising platform. Serve as main customer contact, provide consultative support and best practices for social ad platforms, liaise with partners (Facebook, TikTok, Pinterest, Snapchat) and internal Product/Engineering, and help build Customer Success processes and knowledge resources.

Manage a portfolio of existing B2B clients, strengthening relationships, retention, renewals, and account growth. Lead account reviews and QBRs, monitor account health, identify risks and expansion opportunities, coordinate internal teams, and maintain accurate CRM records, forecasts, and renewal plans. Partner with Operations, Finance, Solutions, and leadership to resolve issues, deliver client commitments, and support upselling, cross-selling, and commercial initiatives. The role is based in New York City with travel up to 25%.

Lead post-sales customer success for large BlackLine customers: drive adoption, prevent churn, perform success planning and reviews, coach stakeholders, support account expansion, and act as trusted advisor across the customer journey.

Lead and manage a Customer Success program and team for BlackLine onboarded customers to drive adoption, prevent churn, enable expansion, and deliver process-optimization solutions. Hire, coach, and supervise CSMs; design success plans, thought leadership, executive engagements, and prescriptive touchpoints; partner with account teams to align strategy and ACV expansion.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Leads Support Engineers and Technical Customer Success Engineers, overseeing people development, support queue operations, technical implementations, contractor relationships, process documentation, tooling, and AI-powered workflow improvements. Partners with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence to resolve escalations, incorporate client feedback, and deliver consistent technical services. The role requires hands-on scripting, API troubleshooting, ticketing-system management, and direct team leadership.

Leads Cadent’s global Client Success organization across managed services and self-serve platform models. Owns the full client journey, including onboarding, retention, renewal, expansion, satisfaction, and revenue accountability. Builds high-performing media planning, account management, and creative services teams; transforms operating models; partners with Sales, Product, Engineering, and Marketing; and establishes scalable playbooks, automation, and client-health processes. Serves as an executive client partner and drives measurable value through programmatic advertising, audience strategy, attribution, and platform adoption.

Manage a portfolio of B2B SaaS customers, define business outcomes, drive adoption and retention, advise on procurement best practices, build stakeholder relationships, monitor customer health, coordinate with product and engineering, support renewals, and improve customer success processes. The role requires customer success or account management experience, implementation experience, and familiarity with procurement technologies and workflow tools.

Own a portfolio of enterprise B2B SaaS customers from post-launch through renewal and expansion. Build executive relationships, lead QBRs, demonstrate measurable benefits outcomes, forecast renewals, identify expansion opportunities, and coordinate stakeholders across HR, finance, IT, legal, sales, product, implementation, and marketing. Use AI tools such as Claude to analyze data and improve workflows, while representing customer feedback internally and adapting processes in a fast-growing startup.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.