Top Senior Customer Success Jobs in NYC, NY

Own and grow a strategic book of 100–150 high-value event organizers. Lead onboarding, QBRs, and success plans; drive product adoption, retention, expansion, churn mitigation, and data-driven growth. Partner cross-functionally to surface customer insights and build repeatable Customer Success playbooks.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion of Smartly.io’s social advertising platform. Serve as main customer contact, provide consultative support and best practices for social ad platforms, liaise with partners (Facebook, TikTok, Pinterest, Snapchat) and internal Product/Engineering, and help build Customer Success processes and knowledge resources.

Manage a portfolio of existing B2B clients, strengthening relationships, retention, renewals, and account growth. Lead account reviews and QBRs, monitor account health, identify risks and expansion opportunities, coordinate internal teams, and maintain accurate CRM records, forecasts, and renewal plans. Partner with Operations, Finance, Solutions, and leadership to resolve issues, deliver client commitments, and support upselling, cross-selling, and commercial initiatives. The role is based in New York City with travel up to 25%.

Lead post-sales customer success for large BlackLine customers: drive adoption, prevent churn, perform success planning and reviews, coach stakeholders, support account expansion, and act as trusted advisor across the customer journey.

Lead and manage a Customer Success program and team for BlackLine onboarded customers to drive adoption, prevent churn, enable expansion, and deliver process-optimization solutions. Hire, coach, and supervise CSMs; design success plans, thought leadership, executive engagements, and prescriptive touchpoints; partner with account teams to align strategy and ACV expansion.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Leads Support Engineers and Technical Customer Success Engineers, overseeing people development, support queue operations, technical implementations, contractor relationships, process documentation, tooling, and AI-powered workflow improvements. Partners with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence to resolve escalations, incorporate client feedback, and deliver consistent technical services. The role requires hands-on scripting, API troubleshooting, ticketing-system management, and direct team leadership.

Leads Cadent’s global Client Success organization across managed services and self-serve platform models. Owns the full client journey, including onboarding, retention, renewal, expansion, satisfaction, and revenue accountability. Builds high-performing media planning, account management, and creative services teams; transforms operating models; partners with Sales, Product, Engineering, and Marketing; and establishes scalable playbooks, automation, and client-health processes. Serves as an executive client partner and drives measurable value through programmatic advertising, audience strategy, attribution, and platform adoption.

Manage a portfolio of B2B SaaS customers, define business outcomes, drive adoption and retention, advise on procurement best practices, build stakeholder relationships, monitor customer health, coordinate with product and engineering, support renewals, and improve customer success processes. The role requires customer success or account management experience, implementation experience, and familiarity with procurement technologies and workflow tools.

Own a portfolio of enterprise B2B SaaS customers from post-launch through renewal and expansion. Build executive relationships, lead QBRs, demonstrate measurable benefits outcomes, forecast renewals, identify expansion opportunities, and coordinate stakeholders across HR, finance, IT, legal, sales, product, implementation, and marketing. Use AI tools such as Claude to analyze data and improve workflows, while representing customer feedback internally and adapting processes in a fast-growing startup.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Own strategic relationships with Canary’s largest global hotel-brand accounts. Coordinate deployments, expansions, adoption, and cross-functional workstreams; develop account success plans; conduct executive business reviews; monitor usage, mitigate risks, identify growth opportunities, advocate for customer needs, resolve escalations, and build customer advocacy.

Serve as a strategic advisor for major media and advertising technology customers. Build executive relationships, develop success plans, drive platform adoption, manage renewals, reduce churn, and identify expansion opportunities. Advise customers on media ad sales, marketing, identity, programmatic advertising, measurement, and platform integrations. Collaborate with sales, product, engineering, and support teams to deliver tailored solutions and share customer insights.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.

Manage strategic life sciences accounts and drive adoption of Anthropic’s AI products across research organizations. Build trusted partnerships, guide technical and governance implementations, develop change-management and enablement programs, and identify expansion opportunities. Design scaled programs such as webinars, hackathons, cohort onboarding, and researcher communities. Monitor usage and business outcomes, establish customer-success playbooks and metrics, document value, and provide insights to product, research, and marketing teams.

Own end-to-end customer onboarding from contract through go-live, leading kickoff, configuration, training, and launch activities. Manage onboarding plans, timelines, health signals, and blockers across multiple customers. Build product expertise, documentation, guides, videos, and repeatable playbooks while using AI tools to improve efficiency. Gather structured customer feedback for Engineering and partner with the CS Lead to scale onboarding processes and reduce time-to-value.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.

Manage a portfolio of enterprise customers as a trusted advisor to drive retention, revenue realization, and advocacy. Proactively assess deployment health, run business reviews, create success plans, coordinate internal teams, and surface customer insights to influence product and expansion opportunities.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.