Top Senior Customer Success Jobs in NYC, NY

Manage and coach a revenue-owning Customer Success team serving mid-market and enterprise customers. Drive renewals, expansions, GRR, NRR, forecasting, and pipeline performance while acting as a player-coach on complex deals. Build and improve customer success processes, including QBRs, success planning, renewals, and forecasting. Partner with Sales, Product, and leadership to improve customer experience and go-to-market strategy.

Own commercial outcomes for strategic enterprise customers by driving retention, net revenue retention, measurable business results, product adoption, expansion, and churn prevention. Analyze customer health and usage data, advise senior stakeholders, influence product and go-to-market strategy, and mentor junior customer success managers.

Owns 20–25 enterprise customer accounts, driving retention, expansion, adoption, and measurable hiring outcomes. The role manages executive relationships, conducts business reviews, identifies growth opportunities with Sales, uses customer data to improve engagement, and advocates for enterprise customer needs internally. Candidates should have substantial enterprise Customer Success experience, strong business acumen, executive communication skills, analytical ability, and cross-functional ownership.

Leads the global Customer Success organization for betting and gaming advertising. Owns post-sales strategy, customer lifecycle, retention, upsell, managed-service revenue, team scaling, executive relationships, and cross-functional roadmap influence. Establishes onboarding, campaign delivery, optimization, reporting, renewal, KPI, and customer-health processes while driving adoption of programmatic advertising capabilities and commercial growth across major casino, sportsbook, brand, and agency clients.

Own a portfolio of high-value B2B SaaS accounts, driving renewals, retention, adoption, expansion, and advocacy. Monitor customer health and usage, prevent churn, lead escalations, conduct executive business reviews, identify upsell opportunities, and onboard customers. Build executive and end-user relationships, provide product expertise, relay customer feedback internally, manage subscription and billing information, and maintain accurate CRM records.

Manage a portfolio of North American enterprise accounts across pre-sales pilots, onboarding, adoption, expansion, and renewal. Build customer success plans, drive first value, monitor account health, conduct QBRs, manage senior stakeholders, and identify expansion opportunities. The role requires professional services domain expertise, strong written communication, familiarity with customer success platforms, and experience working with emerging AI technology.

The Customer Success Manager will enhance client relationships in the media sector, driving adoption and expansion while managing account health and NRR targets. They will navigate complex media ecosystems and lead strategy to prevent churn and ensure renewals.

Leads Customer Success Operations for an enterprise SaaS business, overseeing renewal strategy, revenue protection, contract reconciliation, customer lifecycle frameworks, health scoring, dashboards, CRM data quality, and performance insights. Manages distributed team members and partners with Customer Success, Sales, Finance, and Product to improve retention, expansion, billing accuracy, operational scalability, and customer outcomes.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage enterprise healthcare customer relationships, drive Workday product adoption, develop success plans, oversee SaaS implementations, resolve escalations, and align executives and internal teams. The role requires deep SaaS and healthcare expertise, Workday or comparable enterprise application experience, strong communication skills, and the ability to support customer retention, expansion, and advocacy. Travel up to 30% is required.

Own enterprise customer relationships from campaign launch through optimization, driving retention, renewals, expansion, and measurable advertising outcomes. Guide clients on campaign strategy, performance optimization, incrementality, and ROAS. Monitor account health, identify risks and growth opportunities, translate data into recommendations, and represent customer needs in product discussions. Partner cross-functionally with Sales, Product, and Analytics while managing a strategic portfolio independently.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Lead and scale the post-sales organization across onboarding, customer success, and support. Build specialized teams, define handoffs and playbooks, improve time-to-value and retention, establish reporting and health scores, manage escalations, and partner with Product, Engineering, and Sales. The role initially carries a customer book before transitioning to full-time management and team building.

Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Manage a portfolio of banking, crypto, payments, and FX customers; oversee onboarding and go-live; drive product adoption, growth, renewals, and upsells; conduct customer reviews; reduce churn; represent customer needs internally; and use data-driven insights to solve problems and improve success processes.

Manage strategic enterprise customer relationships for mParticle’s CDP, serving as a trusted advisor to global Fortune 50–500 brands. Develop success plans, drive platform adoption, expansion, retention, and measurable business outcomes. Lead executive stakeholder engagement and QBRs, monitor customer health, and collaborate with Solutions, Sales, and Product teams. Provide platform guidance, influence product direction through customer feedback, and use AI and automation to improve account intelligence, planning, and customer outcomes.

Manages customer success for medium to large business accounts, including onboarding, contract support, implementation reviews, issue resolution, service delivery, and customer retention. Builds relationships with technical stakeholders and executives, provides product and process consulting, supports contract negotiations, analyzes customer performance metrics, and shares customer insights with internal product, sales, and marketing teams. Advises customer success colleagues and supports Caribbean, East, and Central markets.

Own post-sale relationships for healthcare and health-tech clients, leading implementations, launches, adoption, executive business reviews, account health, renewals, and expansions. Build implementation playbooks and post-launch operating processes while managing complex cross-functional projects and multiple enterprise accounts. Partner with health plan and health system leaders to communicate performance, resolve risks, drive engagement, and support long-term client growth.

Lead customer success for Bueno’s B2B smart building analytics platform. Responsibilities include managing client relationships, onboarding and implementation, delivering HVAC and energy engineering services, developing success plans, supporting escalations, conducting product training, tracking adoption and renewal metrics, gathering feedback, and identifying expansion opportunities. The role also improves team processes and supports business growth while working remotely with up to 20% travel.

Build and lead FlowX.AI’s global customer success practice, initially focused on agentic AI accounts. Partner with Sales to define outcome-based KPIs, track post-deployment success, maintain C-suite relationships, drive customer references, identify account expansion opportunities, and establish US customer success playbooks and processes. The role requires enterprise software experience, commercial expertise, regulated-industry knowledge, and the ability to build a CS function from an early stage.

Lead enterprise customer success for an AI-powered audience intelligence platform. Build success plans, run executive business reviews, guide trials, demonstrate platform value, drive adoption, renew and expand accounts, and provide customer feedback to Product. Establish scalable review, scorecard, and renewal processes while advising marketing, analytics, loyalty, and executive stakeholders at consumer brands.

Manages customer relationships and Independent Director appointments across structured finance and corporate governance engagements. Responsibilities include complex onboarding, contract and documentation review, customer support, renewals, upselling, performance analysis, training, implementation coordination, and product feedback. The role collaborates with Sales and Product teams, resolves specialized issues, and proactively supports customers throughout the engagement lifecycle.

Manage 8–10 concurrent customer implementations, coordinate internal delivery milestones, translate customer business processes into optimized software workflows, and serve as a trusted advisor. The role also involves improving implementation processes, identifying scalable best practices, communicating product issues to engineers, and managing customer accounts to maintain high NPS and low churn.

Owns a portfolio of enterprise and mid-market clients, driving retention, renewals, expansion, product adoption, enablement, and account health. Leads commercial negotiations, training, strategic reviews, and relationships with economic buyers. Partners with Support, Sales, Research, and Product to resolve issues, advocate for client needs, and influence the product roadmap. Requires substantial market research and commercially accountable client relationship experience.

Own retention, renewals, expansion, onboarding, and strategic outcomes for 10–30 enterprise customer accounts. Build executive relationships, lead complex change management, develop account plans, identify creative strategy gaps, conduct executive business reviews, and provide customer feedback to Product and Leadership. Use Motion and its AI agent, Runneth, to improve creative testing workflows and customer impact.