eCommerce Startups in NYC

We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

As a Senior Customer Success Manager you serve as a strategic partner for customers by supporting, strategizing and executing with world class e-commerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization.

Partner with department leadership on high-level sales strategy and goal-setting; informing decisions with data-driven insights and rationale. Improve new and existing business sales pipeline performance: boosting lead-gen and quality, reducing leakage, and ultimately increasing conversions. Provide predictability and monitoring via creation and ownership of leading/lagging sales metrics reports & dashboards. Evaluate, configure, and optimize CRM systems to ensure process adoption, robust data collection, and reliable reporting; manage task automation and integration of apps/tools. Gather and analyze data from a variety of sources to evolve and explore new efficiencies/areas to increase revenue performance. Develop and continually refine sales enablement strategies and processes, equipping our teams with tools and tactics to make them more effective in their roles, and meeting or exceeding MRR and GMV targets.

Become fully immersed in the Teachable brand and mission Execute designs that reflect our brand with the guidance of with our Visual Designer. Design for a wide variety of media, including: printed materials, websites, emails, social media, events, office branding, and presentations. Partner with our Visual Designer as well as our Brand and Content team to create experiences that elevate the brand and drive action. Collaborate with Social Strategist to formulate the look and feel of all of our social channels. Willingness to be daring and innovative in rethinking how we represent the brand on social media (Instagram, Facebook, Pinterest, Twitter, YouTube). Produce unique, strategically-led marketing assets (including print assets: gift and event). Contribute to all phases of creative production – from concept to execution. Brainstorm and strategize with team on new and innovative designs for public-facing materials. Promote continual creative improvements through self-education and process refinement. Participate in regular design crits and help create an in-house design practice.

The PR Manager will work across all in-house teams to deliver unique and mediable stories for both Scentbird and its sister brand, Deck of Scarlet. Candidate must be motivated, organized, detail-oriented, and able to thrive in a fast paced environment. Other key responsibilities include: