Travel Startups NYC

This role is responsible for all functions required to support and improve Independent Advisors facing processes. The ideal candidate will manage relationships with Independent Advisors, address pain points, and provide solutions by leveraging industry knowledge and maintaining a positive attitude. This position will be located at our New York Headquarters in Union Square.

Oversee all FF&E and OS&E logistics pertaining to the installation of new hotel and short term rental openings around the country, working closely with the Project Manager, Procurement Manager, and Development Operations Manager to open projects on schedule. Be the main point of contact for third party logistics. Create and execute opening schedules based on construction, deliveries, etc. Manage third party logistics teams and vendors on site. Develop a warehousing and installation strategy based on project timelines. Work with the Procurement Manager and Operations Development Manager to ensure that all FF&E and OS&E products are delivered and installed correctly and on time.

Travel Consultants are client-facing and have a minimum 5 years’ experience in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are well-organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy.

Manage Entertainment & Touring client travel logistics ensuring the highest level of service is provided at all times, handling air, hotels, ground transport, meet & assist and private charters providing full dedicated support to all clients. Quickly & efficiently field all enquiries. Ensure high level of attention to detail with all given work. Prioritize work load, working within given deadlines ensuring client budgets and specific requirements are met. Process any administrative tasks including accounting queries, promptly and accurately. Build strong working relationships with clients & suppliers. Work as part of a successful team. Positively promote our company to assist with future growth and development of the business.

Take initiative to implement new ideas that will benefit Domio and our clients in the future. Analyze feedback and work with the team to improve services. Respond to, troubleshoot, and resolve client issues in a timely and positive manner. Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients. Learn about the pillars of hospitality. Deliver a world-class hospitality experience in our properties, making our guests come back time after time. Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.