14 Pet Companies in NYC

In the role, you’ll partner with teams across the business (CX, Operations, Engineering) to help increase accuracy and efficiency of our internal teams through seamlessly automated and simplified manual workflows. You will own our in-house order and account management tool and our custom-built eCommerce platform. This is an opportunity to dive into a wealth of data to help our team deliver a world-class experience to our customers. If you are obsessed with problem-solving, automation, beautiful processes, and educating and empowering your team then this role could be a perfect fit.

As the Head of Customer Service, you will lead this highly dynamic and motivated team as we strive to create a useful, delightful, and seamless experience for our customers and their pets. You will be leading, designing, and implementing cross-functional processes that map to, and help create, the ideal customer journey. You will be responsible for identifying the structure and foundation of the team and will build and execute our strategy for the next 3+ years by assessing current and future needs for the growth of the business. Whether partnering with marketing and operations to develop processes or acting on new opportunities, you will create a customer service culture that obsesses over creative problem-solving with a spirit of collaboration, empathy, and joy.

As a member of the QA Engineering team, you will be interacting with both development engineers and product stakeholders(including internal users such as CX Agents, Operations & Fulfillment staff, Product Designers & Owners) to identify features and bugs, estimate their efforts for both implementation and testing, and ensure that testing efforts are applied via best practices.

Wagmo is looking for an organized, creative, versatile Brand Marketing Associate that will be responsible for helping shape and execute on all our marketing initiatives. You’ll be joining a scrappy, lean team, so you’ll wear many hats and work closely with all areas of the business. Success in this role includes (i) development and ownership over the creation of all brand collateral, both digital and physical (ii) working closely with Growth

The Farmer's Dog is looking for a Full Stack Software Engineer to help us build our subscription based e-commerce business from the ground up. Our aim is to offer a seamless subscription experience through on-time production, customized products and best in class customer support. Our architecture is based around a NodeJS API that’s hosted on AWS. We have two web applications that interface with it: 1) the consumer facing website that has content pages, checkout flow, and end-user subscription management and 2) the back-office tool that the fulfillment and customer support team uses for reporting, customer management, and advanced subscription options.