Top Customer Success Jobs in NYC, NY

The Senior Onboarding Associate manages customer onboarding processes for small businesses, ensuring accuracy and addressing challenges during account setup and training.

The Customer Onboarding Manager is responsible for guiding new clients through the onboarding process, ensuring a seamless experience by building strong relations and addressing their needs proactively. This role involves collaboration with various teams to support clients in using the HR, payroll, and benefits platform effectively.

The CSO Manager will lead teams, drive operational excellence, track performance metrics, and facilitate alignment across departments to optimize service delivery.

The Customer Incident & Communications Manager will develop and execute communication strategies during incidents, ensuring clarity and empathy. They will collaborate with teams to create templates and enable customer-facing staff to maintain effective communication throughout high-impact situations.

The Technology Partner Manager will develop and manage the partner marketplace, drive revenue, onboard new partners, and coordinate integrations and marketing efforts.

Manage a dedicated book of customers to drive retention and expansion, build stakeholder relationships, conduct strategic reviews, triage and resolve customer issues, and champion Justworks' product value.

Provide expert, multi-channel support for payroll, payments, tax, and billing issues for small business customers. Triage payments, de-escalate sensitive matters, collaborate on retention and product improvements, and educate customers on payroll compliance.

The Principal of Health Underwriting leads underwriting health insurance processes, collaborates across departments, and drives innovative strategies while ensuring profitability and growth.

The Customer Support Advocate manages inquiries from small business employees, offering support on benefits, payroll, and HR-related issues in a fast-paced environment. They provide detailed assistance and maintain communication to ensure customer satisfaction.

Provide phone, email, and chat support to small-business administrators and executives on payroll, benefits, compliance, reporting, integrations, and HR topics; troubleshoot, manage queues, escalate, recommend product/process improvements, and help retain customers.