Top Tech Support Jobs in NYC, NY

The Technical Support Specialist will manage customer inquiries regarding technical products, providing resolutions, guidance, and support for best practices., leveraging product expertise and collaboration with cross-functional teams to enhance customer experience and drive product adoption.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

As an Enterprise Technical Support Specialist, you will resolve complex issues for enterprise customers, enhance support processes, and collaborate with engineering teams. You will manage high-priority support tasks, scale efficiency, and maintain strong client relationships.

The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

This role involves providing technical support for complex issues, collaborating with teams, and documenting resolutions to ensure customer satisfaction.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

The role involves acting as a technical escalation point, debugging system issues, analyzing logs and data, collaborating with engineering, and driving reliability improvements. Responsibilities also include mentoring, creating documentation, and enhancing internal tools.

The Technical Support Engineer will assist clients by troubleshooting issues, maintaining client satisfaction, and ensuring successful deployment of AI solutions in a SaaS environment.

Provide technical support and repair for desktop and laptop clients, ensuring customer satisfaction and timely response to technical issues.

As a Client Solutions Engineer, you will bridge customers and product teams, troubleshoot technical issues, and enhance customer experiences with the Omnea platform.

The Technical Sales Representative is responsible for revenue growth by executing sales plans, building customer relationships, providing technical support, and promoting technology innovations.

Lead and modernize Global Relay's global support organization, driving operational excellence and strategic customer engagement across enterprise clients in regulated industries.

The Technical Support Manager will provide software application support, troubleshoot issues, ensure customer satisfaction, assist with implementations, and maintain communication with both customers and internal teams.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

The Technical Support Specialist installs, configures, and maintains hardware and software systems, provides user training, and troubleshoots network issues.

The Designated Technical Support Engineer at Glean supports assigned customers by troubleshooting technical issues, driving improvement in support processes, and enhancing customer experience through proactive communication and technical expertise.

Provide technical support to customers, troubleshoot issues, develop internal tools, and improve product documentation while collaborating with engineering teams.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

As a Support Operations Engineer, you'll enhance customer interactions by analyzing data, improving processes, and optimizing support tools, contributing to overall operational efficiency.

The Technical Support Intern assists the deployment team by managing inventory, handling device deployment requests, troubleshooting hardware issues, and processing client applications.