Top Customer Success Jobs in NYC, NY

The role involves supporting product adoption through demos, gathering client feedback, and collaborating with sales and product teams to enhance offerings.

Lead and grow Octus' legal client portfolio. Manage a team of Account Managers and oversee strategic Am Law 100/200 client accounts, ensuring exceptional client engagement and driving revenue growth through renewals, upsells, and cross-sells.

The Director of Legal Account Management will manage relationships with Am Law 200 legal clients, focus on subscription renewals, grow account relationships, collaborate with customer success, and analyze KPIs for account strategy.

The Account Manager will manage relationships with large Buy Side clients, focusing on subscription renewals, growth, and collaboration with teams.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.