Top Customer Success Jobs in NYC, NY

The Senior Manager - Onboarding Architect will oversee the onboarding process for high-value customers, design strategies, execute onboarding delivery, and enhance processes across the organization.

The Senior Customer Operations Manager will develop and manage a Digital Customer Success program, optimize processes, and collaborate with cross-functional teams to drive customer engagement and reduce churn.

The Support Operations Manager will enhance operational efficiency through analytics, AI adoption, and program management within the Customer Support Operations team.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

The Senior Manager of GTM Engineering leads a team of GTM Engineers, focusing on forecasting, coaching, performance inspection, and scaling client interventions. They drive discipline and accountability while collaborating with various departments to ensure successful client outcomes.

The Enablement Manager leads training and coaching for global service teams, focusing on onboarding, skills development, and operational excellence to improve service quality and team performance.

The Head of Renewals will lead the renewals function, manage a team, develop strategies, and collaborate cross-functionally to maximize customer retention and revenue growth.